Chapter 9.01, General Provisions Chapter 9.02, Definitions ...
9.01 Summarize factors of interpersonal relationships
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Transcript of 9.01 Summarize factors of interpersonal relationships
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SEM
9.01 Summarize factors of interpersonal
relationships
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Concept of human relations and importance to SEM
Human relations •Involves getting along with
othersTeamwork•People working together to
achieve common goal
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Personal traits necessary to enhance interpersonal
relations1. Friendliness
Getting along with others2. Courtesy
Having good manners and polite demeanor
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Personal traits necessary to enhance interpersonal
relations3. Ethical behavior
– Demonstrating honesty, integrity and fairness
4. Creativity– Using ones imagination to be
original and inventive
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5. Initiative– Being self-motivated to start
a task without being asked6. Responsibility
– Being accountable for ones own actions and resulting consequences
Personal traits necessary to enhance interpersonal
relations
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7. Attitude– Disposition towards people
and situation8. Self-control
– Ability to slow anger and behave in disciplined way, not impulsive
Personal traits necessary to enhance interpersonal
relations
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9. Self-awareness– Knowing ones strengths and
weaknesses10.Willingness to change
– Adjusting to criticism or changes in environment
Personal traits necessary to enhance interpersonal
relations
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11.Self-esteem– Self-respect or valuing ones
personal worth12.Empathy
– Understanding another person’s situation or feelings
Personal traits necessary to enhance interpersonal
relations
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13.Assertiveness– Having the confidence to
stand up for beliefs, ideas or rights
14.Time management– Budgeting time and respecting
deadlines
Personal traits necessary to enhance interpersonal
relations
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15.Goal setting– Planning for the future
Personal traits necessary to enhance interpersonal
relations
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Student ResponseStudents will be given a simple topic and at least three interpersonal skills for their group.
•Using the information from the section they will create a scenario in which they use the interpersonal skills they were assigned.
– Incorrect use of incorrect interpersonal skills– Correct use of incorrect interpersonal skills
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Factors to successful teamwork
1. Train employees• Each new employee must
know how to do the task• Existing employees need
continuous education and training to improve knowledge, skills and efficiency
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Factors to successful teamwork
2. Establish goals• Company should plan how it
will accomplish goals and objectives
• All team members should be committed to reaching company’s goals and objectives
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Factors to successful teamwork
3. Delegate responsibility • Assign roles and duties• Make agreements for
commitment to quality of work
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Factors to successful teamwork
4. Evaluate performance• Evaluate individual
employee performance• Evaluate whether or not
company goals and objectives are attain
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Factors to successful teamwork
5. Communicate• Management should
promote open and effective channels of communication
• Listening to customers may result in new products or better customer service and satisfaction