9001: A Quality Odyssey

Paul LeavoyContent Development SpecialistIntelex Technologies Inc.

All images Public Domain unless otherwise specified.

9001: A Quality Odyssey

• Why do we have Quality?• The Problem with Quality• 21st Century Quality

o ROIo Business Benefits

What’s With Standardization?

• Standardization is BORING.• Standardization is essential.• Standardization drives global economic

growth.

Who’s this Whitworth guy?

• Joseph Whitworth is the father of modern quality.

• Hundreds of screws. No Standards.

• Wild West of screws• Whitworth made

standard screw sizes.

Mikey, Wythenshawe, Manchester, UK

Exchange Begets Standardization

• Everyone benefits from exchange.

• Exchange needs standards.

• 3 essential standards:o Languageo Moneyo Measurement

Standards used to be Terrible

• Subjective measurements

• Standards are good for society.

• War is Bad for Society.• War is Good for

Standards.• Enter ISO.

Marie-Lan Nguyen (2011)

Containers Were a Big Deal

• Container shipping changed the world.

• Container shipping put little boxes into one big box.

• Vietnam War.• Asia had stuff to trade.

Credit: Stan Shebs

Turns Out We Needed Standardization

• It doesn’t work without standardization.

• Standards wars are bad for standardization.

• Betamax is better…but,• The market dictates

standards acceptance.• In 1987, ISO 9000 won.

What’s Wrong with Quality?

• Lots of documents.• Lots of bureaucracy.• Lots of work.• Lots of ROI.

The National Archives (2011)

21st Century Quality

• Electronic.• Web-based.• Proactive.• Automated.• 80/20 to 20/80

ROI of Streamlined QMS

• There’s ROI in Quality• Lots of it is soft money, hard to quantify

o Scraps, Reworkso Customer relationso Brand Equityo Cost of Poor Quality (COPQ)o NCRs, Defects, Waste

• Increasing synergy between regulations and standards.

Conclusion

• There’s a reason for standards and quality.• Criticisms of quality. • 21st century quality = effective quality.

About Us

• We develop, implement and support software for: • Quality Management• Environmental, Health and Safety

Management• General Business Management.

• Established in 1992.• Over 180 employees• Over 700 clients and 500,000 system users

Resources

o QMS ROI Calculator – contact intelex@intelex.com for more information

o “Mitigating Risk and Maximizing Profit with QMS”o “The ROI of Quality: Building the Business Case

for ISO 9001 Implementation”o “The Screw that Changed the World”

Paul Leavoy416-599-6009 x 283

paul.leavoy@Intelex.com

For more information contact us at 416-599-6009 orVisit our website for a Free Trial or Demonstration