9 - Mediation From Billing to Holistic Cross Industry Data - Eric Lavenir

8/18/2019 9 - Mediation From Billing to Holistic Cross Industry Data - Eric Lavenir

http://slidepdf.com/reader/full/9-mediation-from-billing-to-holistic-cross-industry-data-eric-lavenir 1/27



© 2014 SAP AG. All rights reserved. 2

Mediation From Bi l l ing To Hol ist ic Cross Industry Data

Why & What ?




«Every th ing Star ted From Discuss ionsWith Cus tomers and Par tners ….»




One of the largest companies in the pr in ting

industry

We cannot continue to be a « Printing Device only » provider

Corporate Customers are more and more requesting added value

services on top of the printers

This will soon become our growth engine

Discussing With Customers…….





A Large European Road- To l ling Company

The use of badges (or On Board Units) is drastically

increasing

Dealing with traffic constraints and environmental

considerations will impact the price

Additional services will be proposed with the badge

(parking, fuel…)





A National Railways Company in Wes tern

Europe

Selling new services in the trains

Proposing vouchers


http://slidepdf.com/reader/full/9-mediation-from-billing-to-holistic-cross-industry-data-eric-lavenir 7/27© 2014 SAP AG. All rights reserved. 7


An Internat ional High TechService Prov ider

Launch ing Cloud Serv ices

A large variety of Cloud Services

Several monetization metrics

A need to be able to rapidly change the pricing strategies




Moving from Products…………….

…………to Services



From Product To Services ………. Impacts & Challenges

Customer-centric

relationship-basedpricing

Time to Market

Flexibility

B2C & B2B

Massive Volume of

Real-Time

Transactions

Scalability Performance

RapidRecombination of

Value Chains

Settlement

Commissioning



SAP BRIM to Monetize New Services

SAP BRIM* Helps Customers in

Getting & Securing New Revenue Streams

Through the Monetization of

New Innovative Services

* SAP Billing & Revenue Innovation Management



SAP BRIM Platform…………. The Order-to-Cash Process

Companies areProposing Services to

Customers

Customers are

Consuming Services

Consumption is Analyzed and Offers

are refined

Services are Billed to

Customers



Integration to hybris Omni Channel Commerce, SAP 360 Customer or other CRM systems

SAP BRIM Platform ……… Order-to-Cash Process

SAP Sales and

Order

Management

Product Catalog

and offer

management

Order capture

Order Distribution

Manage Subscribers

SAP

Convergent

Charging

Service pricing

and modeling

Online and

Offline Rating

Partner revenue

share

calculation

Online account

balance

management

Price andCharge

SAP

Convergent

Invoicing

Customer

billing &

invoicing

Partner

payment

statements

Bill & Settle

SAP

Document

Presentmentby OpenText

Invoice

personalization

Document

archivemanagement

GenerateCorrespon-

dence

SAP Customer Financial Management

Revenue management

Credit Management

Payment handling

Online bill presentment

Financial customer care

Collections management

Dispute management

HandlePayments

ManageCredit &

Collections

ProvideCustomer

Care



SAP BRIM Platform ……… Need to Collect Transactions

Companies are

Proposing

Services to

Customers

Customers are

Consuming

Services

Consumption

is Analyzed

and Offers are

refined

Services are

Billed to

Customers

Consumption of services generates huge

volumes of transactions

Rating the transactions allows for charging

the customers

Collecting and cleaning the transactions ismandatory

Flexibility, Performance, Real-time,

Multichannel



Manage Subscribers Collect UsagePrice andCharge

Bill and SettleGenerate

Correspond-ence

HandlePayments

Manage Creditand

Collections

ProvideCustomer

Care


SAP

Convergent

Mediationby DigitalRoute

Online and

OfflineMediation

Policy

Management

SAP

Convergent

Charging

Service pricing

and modeling Online and

Offline Rating

Partner revenue

share

calculation

Online account

balance

management

SAP

Convergent

Invoicing

Customer

billing &invoicing

Partner

payment

statements


Revenue management

Credit Management Payment handling


SAP

Document


Invoice

personalization Document

archive

management

SAP Sales

and Order

Management

Product

Catalog andoffer

management

Order capture

Order

Distribution


Collections management Dispute management

SAP BRIM Platform ……… Order-to-Cash Process





Correspond-ence

HandlePayments

Manage Creditand

Collections

ProvideCustomer

Care


SAP

Convergent


Online and

OfflineMediation

Policy

Management

SAP

Convergent

Charging

Service pricing


Offline Rating

Partner revenue

share

calculation

Online account

balance

management

SAP

Convergent

Invoicing

Customer

billing &invoicing

Partner

payment

statements


Revenue management



SAP

Document


Invoice


archive

management

SAP Sales

and Order

Management

Product

Catalog andoffer

management

Order capture

Order

Distribution



SAP BRIM Platform ……… SAP Convergent Mediation





Correspond-ence

HandlePayments

Manage Creditand

Collections

ProvideCustomer

Care

SAP Customer Usage Analytics

Customer analysis

Usage analysis

Financial analysis


SAP

Convergent


Online and

OfflineMediation

Policy

Management

SAP

Convergent

Charging

Service pricing


Offline Rating

Partner revenue

share

calculation

Online account

balance

management

SAP

Convergent

Invoicing

Customer

billing &invoicing

Partner

payment

statements


Revenue management



SAP

Document


Invoice


archive

management

SAP Sales

and Order

Management

Product

Catalog andoffer

management

Order capture

Order

Distribution

SAP Convergent Pricing Simulation

What-if simulations of pricing changes

based on mass historical data



SAP HANA Real-Time Data Platform

SAP BRIM Platform ……… SAP Convergent Mediation



SAP BRIM Platform….. Big Data Initiative / Analysis

SAP HANA

(In Memory DB)

SAP Convergent

Mediation by DRSAP Customer

Usage Analytics

SAP Customer Usage Analytics




SAP BRIM Platform….. Big Data Initiative / Analysis

SAP HANA

(In Memory DB)

SAP Convergent

Mediation by DR

SAP Convergent Pricing Simulation

SAP ConvergentPricing

Simulation




Mediation From Bi l l ing To Hol ist ic Cross Industry Data

Who?




This company is providing Managed Print Services. Data

about remote printer consumption is managed in a Siebeldatabase (fed from various meters as well as manually)

which needs to be edited before being forwarded to SAP

Convergent Charging.

The SAP Convergent Mediation solution collects on a daily base

customer information from SAP Convergent Charging (webservices),

usage information from Siebel (database connection), archive and clean

up the data (duplicate, missing fields…), calculate a delta with previous

meter and then transmit it to the downstream SAP Convergent Charging

(SAP CC) system via an interface to the Bart module for further batch

processing.

Company Lexmark

Region NORAM

Status Q2 2013

In Production

Validation

Web Services Query

Contract

DB

Aggregation

Formatting

SAP CC

SAP CM

BART

DB

4 7

SiebelDB

Collection

Workflow

UPS

Meter

Data

Meter

Updates Portal

Raw

Archive Exception

RepollRequest

1

2

35

612

ProcessedArchive

9

Statistical

Data

10

811

Initial Study – Not the final implementation

High Tech




Company Undisclosed

Region EUROPE

Status Q3 2013

Under implementation

This Railway Company plans to evolve from manual

voucher management to paperless voucher, and sorequires a flexible (as new voucher type are underway)

and scalable system (as new way of using/distributing

vouchers are planned). It selected the combination of SAP

CRM, SAP Convergent Mediation and SAP Convergent

Charging.

The SAP Convergent Mediation solution is used to cache

the information contained in the SAP CRM system, so that

all eligibility checks on vouchers are done in a fast and

reliable way thanks to the Usage Management. It interfaces

with the Point of Sales or Ticket Vending Machines, SAP

Convergent Charging and the CRM (which is the master of

all information). The following processes are implemented:

• Creation of a new voucher in batch or dynamically

• Eligibility tests of a voucher

• Use of voucher for a given sale

Proof of concept related screenshot – not the final implementation

Railways




Company Undisclosed

Region EUR

Status Q2 2013

Under Implementation

This company needed a flexible system to pre-processroad tolling related events to later enable discounts. This

involved reconciliation of in and out events, as well as

simple rules (if a car re-enters a highway less than 10

minutes after having left it, it is not eligible for further

discount…). Implementing SAP Convergent Mediation in

front of SAP Convergent Charging proved that any

situation could be handled with a short time to market.

Proof of concept related screenshot – not the final implementation

Road-Tolling




Company Undisclosed

Region NORAM

Status Q2 2013


This company will be leveraging the SAP Convergent

Mediation and Convergent Charging engines in their

outsourcing business unit. These solutions will

collect data from disparate systems such that this

company can offer a combined monthly bill to their

customers that includes such components as monthly

server storage utilization, monthly utilization in

minutes of call center services, application rental fees,

etc.

SAP Convergent Mediation will grab usage raw data

from the systems that track that usage and then

correlate/consolidate that data into a format that

Convergent Charging can consume.

SAP Convergent Mediation

SAP Convergent Charging

SAP SD (Sales & Distribution)

Single

invoice

Cloud




Company Undisclosed

Region Asia-Pacific (Australia)

Status Q4 2014


• Determines and populate Productive Hours, Activity Productive Hour Start,

Worksheet location Number and Location Activity Number

• With full worksheet details, lookup SAP CC to determine which drop carries

the highest rate and populate new field with highest rate

• Retrieve Location Code and ODO reading from previous transaction and

populates into new fields

• Calculates the total duration at each drop, minus Activity Delays, and

populates new field

POC Process sample

This Logistics Company was looking for a

complete IT Billing Transformation(consolidation of multiple in house or legacy

billing and financial systems) - SAP

Convergent Mediation has been selected as

an essential technical component of the end to

end BRIM solution, following a Proof of

Concept.

Logistics





Company Undisclosed

Region Asia (Myanmar)

Status Q4 2013 - Implementation starting

Phase 2: OnlineThis company is the newest operation

(greenfield) within a large telco company. InJune 2013, this provider was selected as one

of the two successful applicants to be awarded

a 3G telecommunication license in the

Republic of the Union of Myanmar.

This telecom provider will offer a wide range of

mobile communications services beyond voice

and data to improve the lives of Myanmar

consumers and help businesses run more

efficiently. This will include the development of

a comprehensive portfolio of life enriching

services including mobile money services, a

range of mobile health services, and services

to support farmers and agriculture leveraging

on its experience in launching those services

in other markets.

As part of the deployment, this company selected SAPConvergent Mediation. The system will first be deployed to

support offline processing, with collection from various network

equipments, moving to online later.

Telco




Company Undisclosed

Region America (Mexico)

Status Q4 2014

Scoping underway


Telefonica

Batch – Mobile

Lucent

Batch – Fixed voice

Nortel

Plexus

SS7

Online – Mobile

Arbor SAP BRIM In-House

Reporting

System

Billing

F T P

F T

P

F T P

F T P

Founded in 1996, this telco company offers all

type of telecommunication services – fixed line(Local and Long Distance), wireless, Internet

and Voice TV through its own infrastructure.

As part of an IT migration project, this provider selected SAP BRIMincluding SAP Convergent Mediation. The system will first be deployed

to support offline processing, with collection from various network

equipments.

Initial Study – Not the final implementation

F T P

Telco



Thank You !

9 - Mediation From Billing to Holistic Cross Industry Data - Eric Lavenir

Documents

Transcript of 9 - Mediation From Billing to Holistic Cross Industry Data - Eric Lavenir