8th Medical Services Corrective Action Request Forms

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    KPA/MR/FM/008:

    CORRECTIVE ACTION REQUEST (CAR) FORM

    CAR NO.__ 1____OF__4____

    DEPARTMENT:

    AUDIT DATE: 22ND MAY, 2012 AUDIT NO: KPA/MR/IA/008

    Area under review:

    Control of monitoring & measuring

    equipment

    Clause of normative document:7.6 (a) of ISO 9001:2008

    Requirement:The organization shall determine the monitoring and measurement to be taken and the

    monitoring and measuring equipment needed to provide evidence of conformity of product/service to determine requirements.

    Where necessary to ensure valid results, measuring equipment shall (a) be calibrated or

    verified, or both at specified intervals, or prior to use, against measurement standardstraceable to international or national measurement standards.

    Nonconformity/evidence:Some of the medical measurement equipment at Bandari Clinic are not being calibrated

    Signed: Auditor: _______ _____ Auditee ___ ___ __

    Category: MAJOR MINOR

    Root Cause: (how/why did this happen?):

    Correction (fix now) with completion dates:

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    Corrective Action (to prevent recurrence) with completion dates:

    Signed: Auditee_____________ Auditor ________________

    Date of completion __ _

    Follow up (to be completed by the auditor):

    Action fully completed

    Action partially completedNo action taken

    Details:

    Signed .

    Auditor Name Date

    Signed .

    Auditee Name Date

    Effectiveness of corrective action ( to be completed during the next audit by

    auditor):

    Was the corrective action taken effective? YES NO

    Details:

    Signed .

    Auditor Name Date

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    KPA/MR/FM/008:

    CORRECTIVE ACTION REQUEST (CAR) FORM

    CAR NO.__ 2____OF__4____

    DEPARTMENT:

    AUDIT DATE: 22ND MAY, 2012 AUDIT NO: KPA/MR/IA/008

    Area under review:

    Provision of Resources

    Clause of normative document:

    6.1 of ISO 9001:2008

    Requirement:The Organization shall determine and provide resources needed

    a) To implement and maintain the quality management system and continually improve

    its effectiveness, and

    b) To enhance customer satisfaction by meeting customer requirements

    Nonconformity/evidence:The ambulances currently in use are not fully equipped for effective medical emergencies

    Signed: Auditor: _______ _____ Auditee ___ ___ __

    Category: MAJOR MINOR

    Root Cause: (how/why did this happen?):

    Correction (fix now) with completion dates:

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    Corrective Action (to prevent recurrence) with completion dates:

    Signed: Auditee_____________ Auditor ________________

    Date of completion __ _

    Follow up (to be completed by the auditor):

    Action fully completed

    Action partially completedNo action taken

    Details:

    Signed .

    Auditor Name Date

    Signed .

    Auditee Name Date

    Effectiveness of corrective action ( to be completed during the next audit by

    auditor):

    Was the corrective action taken effective? YES NO

    Details:

    Signed .

    Auditor Name Date

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    KPA/MR/FM/008:

    CORRECTIVE ACTION REQUEST (CAR) FORM

    CAR NO.__ 3____OF__4____

    DEPARTMENT:

    AUDIT DATE: 22ND MAY, 2012 AUDIT NO: KPA/MR/IA/008

    Area under review:

    Infrastructure

    Clause of normative document:

    6.3 of ISO 9001:2008

    Requirement:The Organization shall determine, provide and maintain the infrastructure needed to achieve

    conformity to product / service requirements. Infrastructure includes, as applicable

    a) Buildings, workspace and associated utilitiesb) Process equipment (both hardware and software), and

    c) Supporting services (such as transport, communication or information systems)

    Nonconformity/evidence:The multiple cracks within Kipevu Dispensary are both unsafe and dangerous to staffworking within the building and its environs. The issue was raised in a departmental meetingheld on 14th May, 2012 and has been communicated to the relevant authority time and again

    but nothing has been done

    Signed: Auditor: _______ _____ Auditee ___ ___ __

    Category: MAJOR MINOR

    Root Cause: (how/why did this happen?):

    Correction (fix now) with completion dates:

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    Corrective Action (to prevent recurrence) with completion dates:

    Signed: Auditee_____________ Auditor ________________

    Date of completion __ _

    Follow up (to be completed by the auditor):

    Action fully completed

    Action partially completedNo action taken

    Details:

    Signed .

    Auditor Name Date

    Signed .

    Auditee Name Date

    Effectiveness of corrective action ( to be completed during the next audit by

    auditor):

    Was the corrective action taken effective? YES NO

    Details:

    Signed .

    Auditor Name Date

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    KPA/MR/FM/008:

    CORRECTIVE ACTION REQUEST (CAR) FORM

    CAR NO.__ 4____OF__4____

    DEPARTMENT:

    AUDIT DATE: 22ND MAY, 2012 AUDIT NO: KPA/MR/IA/008

    Area under review:

    Work Environment

    Clause of normative document:

    6.4 of ISO 9001:2008

    Requirement:The Organization shall determine and manage the work environment needed to achieve

    conformity to product / service requirementsNOTE: The term work environment relates to those conditions under which work is

    performed including physical, environmental and other factors (such as noise, temperature,

    humidity, lighting or weather)

    Nonconformity/evidence:The excessive noise within the Kipevu Dispensary and lack of running water for the last onemonth makes it difficult for staff working under these conditions to conform to the provisionof quality medical care services

    Signed: Auditor: _______ _____ Auditee ___ ___ __

    Category: MAJOR MINOR

    Root Cause: (how/why did this happen?):

    Correction (fix now) with completion dates:

    Corrective Action (to prevent recurrence) with completion dates:

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    Signed: Auditee_____________ Auditor ________________

    Date of completion __ _

    Follow up (to be completed by the auditor):

    Action fully completed

    Action partially completed

    No action taken

    Details:

    Signed .

    Auditor Name Date

    Signed .

    Auditee Name Date

    Effectiveness of corrective action ( to be completed during the next audit by

    auditor):

    Was the corrective action taken effective? YES NO

    Details:

    Signed .

    Auditor Name Date