8D Template Hussey Schnaider Format
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Transcript of 8D Template Hussey Schnaider Format
NON CONFORMITY NOTIFICATIONPage 1 of 2
Number of Notification : 0Schneider Electric Plant : 0
Date of Notification (dd/MM/YYYY) : 12/30/1899
Supplier Name : 0Sender : Supplier Number / DUNS : 0 0
Phone Number : Phone Number : 0
E-Mail Address : Fax number : 0
Dear Sir,
We inform you that the batch referenced in the attached
form does not conform to our Quality specifications for this part.
Our process for managing this issue and for preventing its
re occurrence is the completion of our ‘8D process’.
The process described in the "Key + Process Flow Diagram" sheet
summarises the '8 D process' actions to be taken, the owner
and the timescales for completion.
(A fixed cost of Euros for administrative management
of this non conformity will be sent through a credit note
marked for your attention.)
We thank you for your commitment to solve this problem,to prevent it from reoccurring and to help us to continuouslyimprove the Quality performance of our Supply Chain.
Best Regards,
Signature
NameTitle
Supplier distribution copies :Quality Manager
Attached documents:Non Conformity description+Part disposition sheetPicturesG8D Report5 Why sheet (3)
NON CONFORMITY NOTIFICATIONPage 2 of 2
Number of Notification :
Schneider Electric Plant :
Date of Notification (dd/MM/YYYY) :
Supplier Name :
Sender : Supplier Number / DUNS :
Phone Number : Phone Number :
E-Mail Address : Fax number :
Part Number Part Name Schneider Order number Supplier Batch Number
Delivered Quantity Potentially total concerned Quantity
Description of the non conformity (by Schneider plant)
Who detected the defect ?
Where has it been detected ?
How has it been detected ?
When has it been detected ?
Other useful information to share
Inspected Quantity
Estimated Defective Rate - Defects Per Million (PPM)
Disposition from Quality Department Suspected non conforming deliveries
this batch only
is accepted under derogation
our stock of raw material
Quarantined, waiting for supplier's decision our stock of finished goods
Has been sorted/reworked for production needs
Quantity sorted/reworked
USD
Has been used in production before the non conformity was discovered
USD
Warning: A credit note of the total value will be sent to you separately.
Answer from the supplier regarding logistic aspect
The concerned batch(es) must be scrapped by Schneider
The concerned batch(es) will be sorted/reworked at the suppliers expenxe by
The concerned batch(es) will be removed by the supplier (at his expense) before
After this date, the batch(es) will be returned at the expense of the 1/13/1900supplier (invoiced separately).
The mail reception is equal to an electronical signature
Distribution
Revision Level
Schneider Reception Number
Delivery Ticket Number
What is the non-conformity ?Which specification is not met?
Why is it a problem ?What are the effects of the failure?
How many defective parts ?Actually observed
Cost of sorting/rework (if known at the time consignement mail)
Administrative cost for handling of non conformity(This cost does not include sorting or rework)
Buyer - Plant Logistic Manager - Plant Quality Manager - Plant Financial Manager
Ref. document : NNC 001 version 2
NNC
Number of Notification 0
Date of Notification 12/30/1899
Part Number 0
Part name 0
Part Index 0
Supplier Batch Number 0
NON CONFORMITY NOTIFICATION
ALERT
Picture of DESIRED part Picture of REJECTED part
Claim ClaimNotification Closure
Reminder of claim references
Number of Notification : 0 Hussey Plant : 0RMA no. : # Part no. : 0 Revision no. : 0
Supplier Name : 0 Part Name : 0Supplier Number : 0 Batch Number : 0
Non Conformity Severity : Quality Purchase Order : 0Place of detection : Delivered Quantity : 0
Recurrence : No
Customer contacts
Position Name Location E-Mail Address Phone NumberQuality contactSupply Chain contactSupplier LeaderOther( SQME, SSCME, ….)
Discipline 1
Position Name Team Role E-Mail Address Phone NumberSponsor
G8D Team LeaderTeam member
Team member
Team member
Discipline 2What is the non conformity ? 0
Why is it a problem ? 0
Who detected the defect ? 0
Where has it been detected ? 0
How has it been detected ? 0
When has it been detected ? 12/30/1899
How many defective parts ? 0 Out of 0 parts inspectedOccurrence (ppm) 0
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Cross-Functional Team : The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
Schneider Electric CustomerSchneider Electric Production LineSchneider Electric Incoming Inspection
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Containment actions (To be filled in by the supplier within 48h)Discipline 3 Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? What shipment (BL number) Shipped when Quantity
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)What Who When
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?What Who When
Number of non conformities Number of sorted products PPM Sorting date Who Identified pieces OKProduct Recall from Customers 0 PPMSorting result at the logistic platforms 0 PPMSorting result at Schneider plant 0 PPMSorting result at supplier plant 0 PPM
comments :
Approved by : Approved by : Supplier Quality Engineer
Date : Date :
Containment Approval : Supplier commitment
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Root cause analysis (To be filled in by the supplier within 2 weeks)Discipline 4 Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
4.5 Have you reproduced the defect with root cause identified ?
4.1 Where in your global manufacturing process did the root cause occur? (supplier to send a process flow chart to explain)
4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)
4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)
4.4 Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet has been filled in)
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Corrective actions (To be filled in by the supplier within 2 weeks)Discipline 5 Identify and Implement Permanent Corrective Actions
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What Who When Done1 - 2 - 3 -
5.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What Who When Done1 - 2 - 3 -
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What Who When Done1 - 2 - 3 -
Discipline 6 Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)
6.1 Supplier will provide evidence of implementation of Corrective Actions described above :What Who When Done1 - 2 - 3 - 4 - 5 -
comments :
Approved by : Approved by : Supplier Quality Engineer
Date : Schneider Electric Date :
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)
Corrective Action approval : Supplier commitment
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Discipline 7 Identify and Implement Permanent Preventive Actions
7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ? Parts =S= Entity Parts =S= Entity
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done Who When Done1 - 2 - 3 -
What will be done Who When Done1 - 2 - 3 -
comments :
Approved by : Validated by : Supplier Quality Engineer
Date : Schneider Electric Date :
Claim closure Discipline 8 Individual and Team Recognition
comments :
Approved by : Validated by : Supplier Quality Manager
Date : Schneider Electric Date :
7.3 How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ?
Actions implemented and efficient : Supplier commitment
Claim closure approval : Supplier commitment
5 Why: Occurrence Analysis
Date : Prepared by :
Non Conformity as described by the SchneiderWhy Why
0 C1 C2
Therefore Therefore
+ +
Why Why
Therefore Therefore
Why did the Non Conformity Occur?
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
5 Why: Occurrence Analysis
Approved by :
Why Why Why
C3 C4
Therefore Therefore Therefore
+ +
Why Why Why
Therefore Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
C5
+
Corrective Acton Owner Due DateA1A2A3
A5
A6
5 Why: Non Detection Analysis
Date : Prepared by :
Non Conformity as described by the customerWhy Why
0 D1 D2
Therefore Therefore
+ +
Why Why
Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
Why were you not able to Detect the Non conformity?
5 Why: Non Detection Analysis
Prepared by : Approved by :
Why Why Why
D3 D4
Therefore Therefore Therefore
+ +
Why Why Why
Therefore Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
D5
+
Corrective Acton Owner Due DateB1B2B3
B5
B6
5 Why : Management System Analysis
Date : Prepared by :
Root cause as described by 5 Why (O)Why Why
S1 S2
Therefore Therefore
+ +
Why Why
Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
Why did your management System allow the root cause to happen?
5 Why : Management System Analysis
Approved by :
Why Why Why
S3 S4
Therefore Therefore Therefore
+ +
Why Why Why
Therefore Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
S5
+
Corrective Acton Owner Due Date
C1C2C3
C5
C6
Color Key used in this Excel Document (all sheets)
Information to be provided by Schneider
Information to be provided by the supplier
Copy/paste cell: do not change the formalue in it.
Titles, giving general instructions
GLOBAL Process Flow Diagram
Actions SchneiderR
Fill in pictures RFill in the header of 8D Report (Schneider Contacts) RFill in Notification letter R
send the template to the supplier RFill in 8D Report :discipline 1(Supplier Team)Fill in 8D Report :discipline 3 (Containment action)
send the updated template to SchneiderReview and Approve Containment action :discipline 3 R
send the updated template to the supplier R
Fill in 5 why (O): Occurrence Root cause analysis (RCA)Fill in 5 why (ND): Non Detection Root cause analysisFill in 5 why (MS): Management System Root cause analysisComplement 8D Report : discipline 4 (Root Cause Analysis)Complement 8D Report : discipline 5 (Corrective Action)
send the updated template to SchneiderReview and Approve RCA + Corrective Action:discipline 4 + 5 + 6 R
send the updated template to the supplier RIMPLEMENT ACTION PLAN
Complement 8D Report : discipline 7 (Preventive Action Plan)Complement 8D Report : discipline 8 (Propose Claim Closure)
send the updated template to SchneiderReview and Validate Efficiency of actions :discipline 7 + 8 R
sign claim closure and share the updated template with the supplier R
Revision Index: V1-2: 1st release for useRevision Index: V1-2-1: Modification of Notification Letter
Fill in NC description + Part disposition sheet
Fill in NC description + Part disposition sheet
Complement 8D Report : discipline 6 (Corrective Action Verification Plan)
Supplier Leadtime
Step 1
R2 DAYS
Step 2RR
2 DAYS
R
2 WEEKS
Step 3
RRRRR
RR
5 DAYS
R2 MONTHS
Step 4
RRR
ASAPR
ASAP, but with all necessary information
+ analysis
ClaimNotification
Reminder of claim references
Number of Notification : 0RMA no. :
Supplier Name : 0Supplier Number : 0
Non Conformity Severity : QualityPlace of detection :
Customer contacts
Position NameQuality contactSupply Chain contactSupplier LeaderOther( SQME, SSCME, ….)
Discipline 1Position Name
Discipline 2What is the non conformity ? 0
Why is it a problem ? 0
Who detected the defect ? 0
Where has it been detected ? 0
How has it been detected ? 0
When has it been detected ? 12/30/1899
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Cross-Functional Team : The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
How many defective parts ? 0
Occurrence (ppm) 0
Containment actions (To be filled in by the supplier within 48h)Discipline 3 Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? What shipment (BL number)
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)What
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?What
Number of non conformities
Product Recall from Customers
Sorting result at the logistic platforms
Sorting result at Schneider plant
Sorting result at supplier plant
Approved by : Date :
Root cause analysis (To be filled in by the supplier within 2 weeks)Discipline 4 Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
Containment Approval : Supplier commitment
4.1 Where in your global manufacturing process did the root cause occur?
4.5 Have you reproduced the defect with root cause identified ?
Corrective actions (To be filled in by the supplier within 2 weeks)Discipline 5 Identify and Implement Permanent Corrective Actions5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What1 - 2 - 3 -
5.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What1 - 2 - 3 -
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What1 - 2 - 3 -
Discipline 6 Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)6.1 Supplier will provide evidence of implementation of Corrective Actions described above :
4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here
4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to be reported her
4.4 Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here
What1 - 2 - 3 - 4 - 5 -
Approved by : Date :
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)Discipline 7 Identify and Implement Permanent Preventive Actions7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ?
Parts =S= Entity
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done1 - 2 - 3 -
What will be done1 - 2 - 3 -
Approved by : Date :
Discipline 8 Individual and Team Recognition
Approved by : Date :
Corrective Action approval : Supplier commitment
7.3 How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ?
Actions implemented and efficient : Supplier commitment
Claim closure approval : Supplier commitment
Reminder of claim references
Hussey Plant : 0# Part no. : 0
Part Name : 0Batch Number : 0
Purchase Order : 0Delivered Quantity : 0
Customer contacts
Location E-Mail Address
Team Role E-Mail AddressSponsor
G8D Team LeaderTeam memberTeam memberTeam member
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
Out of 0 parts inspected
Containment actions (To be filled in by the supplier within 48h)Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? Shipped when Quantity
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)Who When
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?Who When
Number of sorted products PPM
0 PPM0 PPM0 PPM0 PPM
comments : Approved by : Supplier Quality Engineer
Date :
Root cause analysis (To be filled in by the supplier within 2 weeks)Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
4.1 Where in your global manufacturing process did the root cause occur? (supplier to send a process flow chart to explain)
Corrective actions (To be filled in by the supplier within 2 weeks)Identify and Implement Permanent Corrective Actions
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What Who1 - 2 - 3 -
5.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What Who1 - 2 - 3 -
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What Who1 - 2 - 3 -
Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)6.1 Supplier will provide evidence of implementation of Corrective Actions described above :
Only the root cause has to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)
Only the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)
Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet has been filled in)
What Who1 - 2 - 3 - 4 - 5 -
comments : Approved by : Supplier Quality Engineer
Schneider Electric Date :
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)Identify and Implement Permanent Preventive Actions
7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ? Parts =S= Entity
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done Who1 - 2 - 3 -
What will be done Who1 - 2 - 3 -
comments : Validated by : Supplier Quality Engineer
Schneider Electric Date :
Claim closure Individual and Team Recognition
comments : Validated by : Supplier Quality Manager
Date :
How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ?
ClaimClosure
Reminder of claim references
0Revision no. : 0
0000
Customer contacts
E-Mail Address Phone Number
E-Mail Address Phone Number
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Preventive Actions < 2 months
The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Description of the non conformity (automatic copy of informations from NC description sheet)
parts inspected
Containment actions (To be filled in by the supplier within 48h)Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ?
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?
Sorting date Who Identified pieces OK
Supplier Quality Engineer
Root cause analysis (To be filled in by the supplier within 2 weeks)Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
Corrective actions (To be filled in by the supplier within 2 weeks)
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) Who When Done
Who When Done
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? Who When Done
Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)
(To be filled in after "5 Why (O)" sheet has been filled in)
e (To be filled in after "5 Why (D)" sheet has been filled in)
(To be filled in after "5 Why (MS)" sheet has been filled in)
Who When Done
Supplier Quality Engineer
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)
=S= Entity
Who When Done
Who When Done
Supplier Quality Engineer
Supplier Quality Manager