Problem Solving Report

Problem Solving Report Escorts Ltd.

Rudrapur

Ref No. Open Date :Close Date :Total Closure Time :Issued By:(Name & Designation)

FORMCHECKBOX Audit: Internal FORMCHECKBOX Audit: External FORMCHECKBOX Customer Complaint: Field FORMCHECKBOX Quality Complaint

FORMCHECKBOX Supplier Part FORMCHECKBOX EHS Environmental FORMCHECKBOX EHS Accident FORMCHECKBOX EHS Near Miss FORMCHECKBOX Internal

FORMCHECKBOX External

Part Name:

Part No.:

Mfg Date: Vehicle Model:

Chassis No.:

Customer:Stock at TML:

Stock at Dealer:

Stock in Transit:

Note: - 1) Short term actions must be submitted within 24Hrs of receipt of Problem Solving Report.

2) Permanent Corrective action must be submitted within 7 days of receipt of Problem Solving Report.

3) Problem Solving Report must be closed within 15 day of open date.

1: Description of Issue

Describe the issue from the customers/users point of view in statistical terms (What, who, where, when, how,

How many, how often, how many shipped/rejected, first time).

What:

Who :

Where:

When:

How many:

How often:

2: Establish a Team

Team Leader:

Team Members: (List all Members)

Title

Department

3: Short Term Actions (List all Actions)

Responsibility

Impl.Date

4: Root Cause (s)

1 Why2 Why3 Why4 Why5 Why

5: Chosen Permanent Corrective Action(s)

% Effect

6. (a) Implement Permanent Corrective Actions

Root Cause

Corrective Action

Responsibility

Impl.Date

6. (b) Verify Effectiveness

No Supplies made further.Responsibility

% Effectiveness

7. (a) Prevent recurrence and deploy to other Products / Parts / Processes

ResponsibiliImpl.Date

7. (b) Modify relevant documents like

PFMEA / Control Plan etc. wherever

Required

Responsibility

_____

Impl.Date

______

8: Recognize the Team

List all attachments associated with this PSR.

Division/Department Head Team Leader

______________________________ _______________________________

Signature and Date Signature and Date

______________________________ _______________________________

Name:

Escorts Comments (In case of Supplier Part):- Open / Close,

Section Head VQA ( ) Dept Head VQA ( ) Div Head CQ ( )

UA60 F3014