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ATTITUDE DEVELOPMENT

BY

RAJESH P. KHAMBAYAT

"We are what we think"

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Is It also with our Attitude?

There was a man who made a living selling balloons at a fair. He had all colors of balloons including red, yellow, blue and green. Whenever business was slow, he would release a helium-filled balloon into the air and when the children saw it go up, they all wanted to buy one. They would come up to him, buy a balloon, and his sales would go up again. He continued this process all day. One day, he felt, someone tugging at his jacket. He turned around and saw a little boy who asked, “If you release a black balloon, would that also fly?” moved by the boy’s concern, the man replied with empathy. “Son, it is not the color of the balloon, it is what is inside that make it go up”.

Source –You Can Win

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Two Questions?

•Why do people behave ?

• Why do people behave as

they behave ?

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Personality

Personality is a dynamic organization of

those psycho-physical systems which

determine his “ unique adjustment with

the environment ” his characteristic

behaviour and thought.

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Psycho-physical systems

1. Motivation

2. Interest

3. Attitude

4. Values

5. Habits

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Success of person depends on

• His ability to do the job

&

• Willingness to do the job.

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Note • What a person can do?

Cognitive and Psychomotor domain.

[ Intelligence, Aptitude, Achievement ]• What a person will do?

Affective domain.Situation1. I can’t do the work.2. I don’t want to do the job.

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Attitude

The attitude is an inward feeling

expressed by behaviour.

Is a predisposition to react in a certain

way, a readiness to react, a determining

tendency.

Outward expression of values.

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DO YOU KNOW?

• “Ability is what you’re capable of doing.

• Motivation determines what you do.

• Attitude determines how well you do it.”

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Your attitude contributes to success

A study attributed to Harvard University found

that when a person gets a job, 85% of the time

it is because of their attitude, and only 15% of

the time because of how smart they are and

how many facts and figures they know.

Surprisingly, almost 100% of education dollars

go to teach facts and figures which account for

only 15% of success in work.

Attitude

Experience Education

Environment

Factors that determine our attitude

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Environmenti. Home: positive or negative influences.

ii. School: peer pressure.

iii. Work: supportive or over-critical supervisor.

iv. Media: television, newspapers, magazines, radio, movies.

v. Cultural background.

vi. Religious background.

vii. Traditions and beliefs.

viii. Social environment.

ix. Political environment.

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Experience

Our behavior changes according to our

experiences with people and events in our life. If

we have a positive experience with a person, our

attitude toward him becomes positive and vice

versa.

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Education

I refer to both formal and informal education, not

just academic qualifications. Knowledge

strategically applied translates into wisdom,

ensuring success. I talk of education in the

broader sense. It makes the role of the educator

vital. A teacher affects eternity. The ripple effect

is immeasurable.

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The benefits of positive attitude

1. Increase productivity

2. Fosters teamwork

3. Solves problems

4. Improves quality

5. Makes for congenial atmosphere

6. Breeds loyalty

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Contd….7. Increases profits

8. Fosters better relationships with employers,

employees and customers.

9. Reduces stress

10. Helps a person become a contributing

member of society and an asset to their

country.

11. Makes for a pleasing personality

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A SURVEY BY UNIVERSITY OF NORTH-CAROLINA At Workplace

53%

22%

10%

8%7%

A B C D E

A = LOST TIME WORRYING ABOUT THE INCIDENT.

B = DECREASED THEIR WORK EFFORTS.

C = CUTBACK ON THE HOURS THEY WORKED.

D = CONTEMPLATED QUITTING THEIR JOB.

E = ALREADY LEFT JOB.

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The consequences of a negative attitude

1. Insecurity &

Bitterness

2. Resentment

3. A purposeless life

4. ILL health

5. High stress level for

themselves and

others.

6. Confusion &

indecisiveness.

7. Lower productivity.

8. Shirking of

responsibility.

9. Greed & selfishness.

10. Fatalistic behaviour.

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Contd..

11. Lack of discipline, courage, & confidence.

12. Politics & manipulation within the organization.

13. Strained relationships.

14. Fault finding nature, including unnecessary criticism.

A negative attitude at the workplace leads to bad behaviour, arrogance, rudeness, and

inactivity and creates an atmosphere of distrust.

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Steps to build a positive attitude

Step 1: change focus, look for the positive. Step 2: make a habit of doing it now. Step 3: develop an attitude of gratitude. Step 4: get into continuous education

programme. Step 5: build a positive self-esteem Step 6: stay away from negative influences. Step 7: learn to like the things that need to be

done.

CHARACTERISING TOTAL BEHAVIOUR CONSISTENT WITH VALUES INTERNALIZED

ORGANISING COMMITTED TO SET OF VALUES AS DISPLAYED BY BEHAVIOUR .

VALUING DISPLAY BEHAVIOUR CONSISTANT WITH SINGLE BELIEF OR ATTITUDES WITH SITUATIONS WHERE HE IS NOT FORCED TO COMPLY OR ONEY

RESPONDING COMPLIES TO GIVEN EXPECTATION BY REACTING TO STIMULI OR PHENOMENA i.e. INTEREST

RECEIVING AWARE OF PASSIVELY ATTENDING TO CERTAIN PHENOMENA STIMULI i.e. LISTENING

AFFECTIVE DOMAIN

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AFFECTIVE DOMAIN

DEAL WITH FEEING OR WHICH HAVE TO DO WITH HEART

OBJECTIVES RELATED WITH EMOTIONS, INTEREST, VALUES AND ATTITUDES

EXAMPLES

1.1. SHOW CONCERN FOR SAFETY.

2. DEMONSTRATE AN ATTITUDE OF ENQUIRY.

3. TAKE RESPONSIBILITY FOR CLEANLINESS

IN THE SHOP.

4. WORK AS A LEADER OF A TEAM.

AFFECTIVE DOMAIN

LOWER LEVELS(RECEIVING & RESPONDING)

ALL LEVELS

HIGHER LEVELS(VALUING & ABOVE)

DEMONSTRATION BUZZ SESSION BRAINSTROMING GAME INDUSTRY/ FIELD VISIT INDIVIDUAL/ GROUP

TUTORIAL ASSIGNMENT SELF LEARNING

MODULE COMPUTER- ASSISTED

LEARNING (CAL) ON-LINE LEARNING

SEMINAR AND

PANEL

DISCUSSION

GROUP

DISCUSSION

SIMULATION

LABORATORY

/ WORKSHOP/

FIELD WORK

CASE STUDY

ROLE PLAY

PROJECT

METHOD

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Assessing attitudes

Assess whether the

Attitude are seen in the Workers.

Implement Process to

DevelopAttitudes

Identify Desirable Attitudes

If not check

the process

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Method to assess attitude

1. Observation sheet.

2. Attitude indicators.

3. Rating scale.

4. Anecdotal records.

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Remember Our attitude determines our approach to life. Our attitude determines our relationships with

people. Often our attitude is the only difference

between success and failure. Our attitude at the beginning of a task will

affect its outcome more than anything else. Our attitude can turn our problems into

blessings.

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RememberTo succeed in life, attitude is much more

important than aptitude. People who cultivate positive attitudes consistently expect great things, work hard for those things and are more likely to achieve them.

When you think positively about yourself, you will work harder at what you want to do and give up less easily. When you think positively about your colleagues, employees, spouse and children, you will be able to build stronger relationships which will lead to a greater success at work and at home.

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