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Impact of Implementing Virtual Work Tools in the Globalization of Enterprises

Morell D. Boone, Ph.D.Emeritus Professor

Eastern Michigan University, U.S.A.

Impacts of Globalization on Quality inHigher Education – June 20-21, 2013 Ho Chi Minh City

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Agenda Key Terms

Globalization is here!

Virtual learning

Classes of virtual work tools

Virtual learning management

Cartoon—Institutional readiness

Future trends in virtual learning

References

Discussion

Key Terms Virtual Work – Work performed in a different geographic

location from co-workers (students, faculty, staff) such as virtual (online) learning.

Enterprise Technologies- Technologies deployed for use by all workers (students, faculty, staff) in an enterprise (university). 

Asynchronous learning networks (ALN) – Combined network of learners and the electronic network providing resources available at any time to facilitate information sharing.

Communication Tools –Virtual work tools in real time using audio and video such as email, VoIP telephony and video, mobile devices such as small phones and tablets.

Conferencing Tools – Virtual work tools that enable multiple participants to collaborate in real time using audio and video.

Collaboration Tools – Advanced virtual work tools consisting of shared document development, repositories, social networks, Course Management System (CMS) and Learning Management System (LMS) tools.  

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Globalization is Here! Tom Friedman, The World is Flat:

a flattening of global business driven by existing and future technologies that enable enterprises to become increasingly collaborative

Information economy is different: Bits vs. Bricks: intellectual capital

vs. physical capital Knowledge is a key player:

(Knowledge Management) Consumer-driven mobile device

innovation and adoption New models for competitive

advantage: Massive Open Online Courses (MOOC)

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Virtual Learning Virtual worker (students, faculty, staff)

Dislocated from peers/administrators Non-traditional “classroom”

Changing enterprises (universities) Expanding learning with virtual technologies globally Asynchronous Learning Networks (ALN) Synchronous Learning Networks (SLN) Individuals do more tacit work (judgment &

collaboration) Social networking (Twitter, Blogs, You Tube)

Changing technologies Short innovation & adoption cycles Consumer-based mobile technologies

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Classes of Virtual Work Tools

Communication Tools Telephony, VoIP (voice and video), office

tools, browsers, search engines, texting Conferencing Tools

Audio/Video/Web conferencing, webcasting Surveys and polls, whiteboards, app sharing

Collaboration Tools Document development, team workspaces Information repositories,

Knowledge Management, LMS

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Virtual Learning Management

Four Major Challenges Cross-cultural and language differences Balance between “individualism” and “one size fits all” Isolation from peers and colleagues Inadequate coordination

Virtual learning should reflect business strategy

Institutional vision and mission Institutional financial impact (Return on Investment) Student financial impact (tuition fees)

Managing Virtual Teams Proactive leadership, project management, personal

attention, clear objectives and language, frequent communication, context setting, constructive discourse

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Virtual Learning Management

Team members (students, faculty, staff) from different institutions

Adopting standards and agreeing on similar processes Team members (students, faculty, staff)

from different countries and cultures More task communication, initial “face-to-face”

meetings, facilitated & documented meetings, time zone awareness, communication tracking

Team members who speak different languages

Pre-project training & practice, translation, comprehensive written communication, time to interpret context

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Institutional Readiness Cartoon: how not to use a communication

tool. E-mail is not to be used to pass on information or data to everyone. Other virtual tools are more appropriate.

© United Features Syndicate

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Future Trends in Virtual Learning

Innovative mobile technologies

Empowering individuals Innovative mobile

social media Texting, Twitter, Blogs,

YouTube Massive Open Online

Courses (MOOC)

References Boone, M. & McCord, A. (2008). Implementing virtual

work tools in the globalization of enterprises. Proceedings of the 2008 i-TCE International Conference on Technology, Communication & Education, pp. 202-205.

Friedman, T. (2007). The World is Flat 3.0. N.Y: Picador.

McCord, S.A. & Boone, M.D. (2008). “Technologies and services in support of virtual workplaces.” In Zemliansky & St. Amant (eds.). Handbook of Research on Virtual Workplaces and the Nature of Business Practices. New York: IGI Global, pp. 346-363.

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Discussion...

Dr. Morell D. BooneEmeritus Professor and

Former Dean, College of TechnologyEastern Michigan University

Ypsilanti, Michigan 48197 USAmboone@emich.edu or mboone2424@aol.com