8 Tips and Hacks to Build Word of Mouth
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Transcript of 8 Tips and Hacks to Build Word of Mouth
![Page 1: 8 Tips and Hacks to Build Word of Mouth](https://reader034.fdocuments.in/reader034/viewer/2022051502/5878744f1a28ab497b8b6c87/html5/thumbnails/1.jpg)
8 TIPS AND HACKS TO BUILD
WORD OF MOUTHIN THE REHABILITATION INDUSTRY
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DON’T KEEP YOUR SERVICES A SECRET
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WORD OF MOUTHTakes You
From Surviving to Thriving
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CUSTOMER SERVICE
From the First InteractionWhether by Phone, In
Person or Your Website
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MAKE YOUR PATIENTS FEEL LIKE
REGULARSLike in Cheers,
Where “Everybody Knows
Your Name”
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BE REFERRAL-WORTHY
Build TrustBe Honest
Deliver Results
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BE MEMORABLEMake Every
Moment CountGive Them a Story
to Share
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DIRECT ACCESSEducate Your Patients
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EXCEED EXPECTATIONSTiptoe Over the Expectation Line and Make Your Patients Smile
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ASK!Ask Your Patients
to Share Their Experience with
Family, Neighbors and Friends
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EXPRESS GRATITUDEFOR REFERRALS
Make It Special Whenever You
Show Appreciation
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DON’T BE AWhat Tips Do
You Use To Increase Your
Word of Mouth?