8-Step Problem Solving Process - okcareertech.org · 2017. 2. 23. · Problem Solving Process Step...
Transcript of 8-Step Problem Solving Process - okcareertech.org · 2017. 2. 23. · Problem Solving Process Step...
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Apply the
8-Step Problem Solving Process
Step 5Develop countermeasures.
• Common reports and templates for sharing information?
• Most practical and effective?• Clear and detailed action plan?• Involvement by stakeholders?
Step 6See the countermeasures
through.
• Reduce waste?• Eliminate bottlenecks?• Reduce variation and errors?• Overhaul how work is done?
Step 7Confirm results and process.
• Results relative to the performance gaps in step 2?
• Performance relative to the B-SMART targets?
• Correct root cause(s) identified?
Step 8Standardize successful
processes.
• How can improvements be standardized?
• How should lessons be communicated?• Were new opportunities or problems
identified?
Curriculum and Instructional Materials Center Oklahoma Department of Career and Technology Education
www.okcimc.com
Step 1Clarify and validate the
problem.
• What is the problem?• Where did the problem occur?• When did the problem occur?• What is the significance of the
problem?
Step 2Break down the problem and identify performance gaps.
• Do we have enough information, or is more analysis needed?
• What is the gap between the current performance and the customer’s requirements?
• Does the data point to any specific root causes?
• Does the data indicate a bottleneck or constraint?
Step 3Set B-SMART improvement
targets.
• Balanced?• Specific?• Measureable?• Attainable?• Results-focused?• Timely?
Step 4Determine root causes.
• Which root cause analysis tool is appropriate?
• What root cause(s) do the tools suggest?
• Will tackling the root cause(s) improve the performance gap?
• Will tackling the root cause(s) eliminate the problem?
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Apply the 8-StepProblem Solving Process
Step 2Break down the problem and identify performance gaps.
• Do we have enough information, or is more analysis needed?
• What is the gap between the current performance and the customer’s requirements?
• Does the data point to any specifi c root causes?• Does the data indicate a bottleneck or
constraint?
Step 1Clarify and validate
the problem.
• What is the problem?• Where did the problem occur?• When did the problem occur?• What is the signifi cance of the
problem?
Step 3Set B-SMART
improvement targets.
• Balanced?• Specifi c?• Measureable?• Attainable?• Results-focused?• Timely?
Step 6See the
countermeasures through.
• Reduce waste?• Eliminate bottlenecks?• Reduce variation and errors?• Overhaul how work is done?
Step 4Determine root causes.
• Which root cause analysis tool is appropriate?
• What root cause(s) do the tools suggest?
• Will tackling the root cause(s) improve the performance gap?
• Will tackling the root cause(s) eliminate the problem?
Step 8Standardize successful
processes.
• How can improvements be standardized?• How should lessons be communicated?• Were new opportunities or problems
identifi ed?
Step 7Confi rm results and
process.
• Results relative to the performance gaps in step 2?
• Performance relative to the B-SMART targets?
• Correct root cause(s) identifi ed?
Step 5Develop
countermeasures.
• Common reports and templates for sharing information?
• Most practical and effective?• Clear and detailed action plan?• Involvement by stakeholders?
Curriculum and Instructi onal Materials Center Oklahoma Department of Career and Technology Educati on
www.okcimc.com
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Step 1Clarify and validate the
problem.
• What is the problem?• Where did the problem occur?• When did the problem occur?• What is the significance of the
problem?
Step 2Break down the problem and identify performance
gaps.
• Do we have enough information, or is more analysis needed?
• What is the gap between the current performance and the customer’s requirements?
• Does the data point to any specific root causes?
• Does the data indicate a bottleneck or constraint?
Step 3Set B-SMART improvement
targets.
• Balanced?• Specific?• Measureable?• Attainable?• Results-focused?• Timely?
Step 4Determine root causes.
• Which root cause analysis tool is appropriate?
• What root cause(s) do the tools suggest?
• Will tackling the root cause(s) improve the performance gap?
• Will tackling the root cause(s) eliminate the problem?
Step 5Develop countermeasures.
• Common reports and templates for sharing information?
• Most practical and effective?• Clear and detailed action plan?• Involvement by stakeholders?
Step 6See the countermeasures
through.
• Reduce waste?• Eliminate bottlenecks?• Reduce variation and errors?• Overhaul how work is done?
Step 7Confirm results and
process.
• Results relative to the performance gaps in step 2?
• Performance relative to the B-SMART targets?
• Correct root cause(s) identified?
Step 8Standardize successful
processes.
• How can improvements be standardized?
• How should lessons be communicated?
• Were new opportunities or problems identified?
Apply theStep Problem Solving Process8
Curriculum and Instructional Materials Center Oklahoma Department of Career and Technology Education
www.okcimc.com
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8-Step Problem Solving
Process
APPLY THE
1Clarify and validate the
problem.
• What is the problem?• Where did the problem occur?• When did the problem occur?• What is the signifi cance of the
problem?
2Break down the problem and identify performance gaps.
• Do we have enough information, or is more analysis needed?
• What is the gap between the current performance and the customer’s requirements?
• Does the data point to any specifi c root causes?
• Does the data indicate a bottleneck or constraint?
3Set B-SMART
improvement targets.
• Balanced?• Specifi c?• Measureable?• Attainable?• Results-focused?• Timely?
4Determine root
causes.
• Which root cause analysis tool is appropriate?
• What root cause(s) do the tools suggest?
• Will tackling the root cause(s) improve the performance gap?
• Will tackling the root cause(s) eliminate the problem?
5Develop
countermeasures.
• Common reports and templates for sharing information?
• Most practical and eff ective?• Clear and detailed action plan?• Involvement by stakeholders?
6See the countermeasures
through.
• Reduce waste?• Eliminate bottlenecks?• Reduce variation and errors?• Overhaul how work is done?
7Confi rm results and process.
• Results relative to the performance gaps in 2?
• Performance relative to the B-SMART targets?
• Correct root cause(s) identifi ed?
8Standardize successful
processes.
• How can improvements be standardized?
• How should lessons be communicated?
• Were new opportunities or problems identifi ed?
Curriculum and Instructi onal Materials Center Oklahoma Department of Career and Technology Educati on
www.okcimc.com