8 June 2017 Rougemont Hotel Exeter

MARIA WARDROBE Director of Communications and

External Relations National Energy Action

MARIA WARDROBE Director of Communications and

External Relations National Energy Action

PETER SMITH Director of Policy and Research

National Energy Action

REDUCING ILL HEALTH ASSOCIATED WITH

COLD HOMES

NEA 2017 SEMINAR SERIES

Peter Smith

Director of Policy and Research

National Energy Action

Importance of joint work with our partners

bull Our work is reliant on partnerships

bull Also work closely with other coalition partners such as

bull The Association of Local Energy Officers (ALEO)

bull The End Fuel Poverty Coalition (and others across UK)

bull The Energy Efficiency Infrastructure Group (EEIG)

bull Work on a cross-party basis

bull Welcome todayrsquos workshop

bull Key time to meet

What I will cover

bull Current hiatus due to General Election

bull Our priorities for an incoming UK Government

bull Cross-party support for more ambition

bull Re-cap on links to health and findings and recs from our up-coming UK fuel poverty monitor

bull Summarise some actions you can take

bull Your feedback on our next steps

bull Get feedback on delivery of ECOt and what changes will be needed for longer-term scheme

Hiatus due to election

Green paper on consumers

The Governmentrsquos response to Industrial strategy

The Clean Growth Plan

ECO and Warm Home Discount consultations

The National Infrastructure Commissionrsquos interim assessment

Changes to the PRS regulations

Changes to the Levy Control Framework

Clarity on energy aspects of Brexit

Our priorities for the incoming UK Government

Here you can download NEArsquos key recommendations to an incoming UK Government produced in advance of GE and a summary of our key asks

I Target further action on energy prices alongside co-ordinated support to

drive up low household incomes

II Accelerate current commitments by making energy efficiency a key national

priority

III Urgently extend protections for vulnerable tenants and give landlords

clarity on how they can invest in their properties to make them cheaper and

easier to heat

IV Extend and re-target current fuel poverty support and address gaps in

provision

V Investigate the impact of Brexit on energy consumers fully

VI Work with the Devolved Nations

VII Build on local good practice and replicate consistent outcomes in all our

towns and cities

REDUCING ILL HEALTH ASSOCIATED WITH

COLD HOMES

NEA 2017 SEMINAR SERIES

Peter Smith

Director of Policy and Research

National Energy Action

Importance of joint work with our partners

bull Our work is reliant on partnerships

bull Also work closely with other coalition partners such as

bull The Association of Local Energy Officers (ALEO)

bull The End Fuel Poverty Coalition (and others across UK)

bull The Energy Efficiency Infrastructure Group (EEIG)

bull Work on a cross-party basis

bull Welcome todayrsquos workshop

bull Key time to meet

What I will cover

bull Current hiatus due to General Election

bull Our priorities for an incoming UK Government

bull Cross-party support for more ambition

bull Re-cap on links to health and findings and recs from our up-coming UK fuel poverty monitor

bull Summarise some actions you can take

bull Your feedback on our next steps

bull Get feedback on delivery of ECOt and what changes will be needed for longer-term scheme

Hiatus due to election

Green paper on consumers

The Governmentrsquos response to Industrial strategy

The Clean Growth Plan

ECO and Warm Home Discount consultations

The National Infrastructure Commissionrsquos interim assessment

Changes to the PRS regulations

Changes to the Levy Control Framework

Clarity on energy aspects of Brexit

Our priorities for the incoming UK Government

Here you can download NEArsquos key recommendations to an incoming UK Government produced in advance of GE and a summary of our key asks

I Target further action on energy prices alongside co-ordinated support to

drive up low household incomes

II Accelerate current commitments by making energy efficiency a key national

priority

III Urgently extend protections for vulnerable tenants and give landlords

clarity on how they can invest in their properties to make them cheaper and

easier to heat

IV Extend and re-target current fuel poverty support and address gaps in

provision

V Investigate the impact of Brexit on energy consumers fully

VI Work with the Devolved Nations

VII Build on local good practice and replicate consistent outcomes in all our

towns and cities

Importance of joint work with our partners

bull Our work is reliant on partnerships

bull Also work closely with other coalition partners such as

bull The Association of Local Energy Officers (ALEO)

bull The End Fuel Poverty Coalition (and others across UK)

bull The Energy Efficiency Infrastructure Group (EEIG)

bull Work on a cross-party basis

bull Welcome todayrsquos workshop

bull Key time to meet

What I will cover

bull Current hiatus due to General Election

bull Our priorities for an incoming UK Government

bull Cross-party support for more ambition

bull Re-cap on links to health and findings and recs from our up-coming UK fuel poverty monitor

bull Summarise some actions you can take

bull Your feedback on our next steps

bull Get feedback on delivery of ECOt and what changes will be needed for longer-term scheme

Hiatus due to election

Green paper on consumers

The Governmentrsquos response to Industrial strategy

The Clean Growth Plan

ECO and Warm Home Discount consultations

The National Infrastructure Commissionrsquos interim assessment

Changes to the PRS regulations

Changes to the Levy Control Framework

Clarity on energy aspects of Brexit

Our priorities for the incoming UK Government

Here you can download NEArsquos key recommendations to an incoming UK Government produced in advance of GE and a summary of our key asks

I Target further action on energy prices alongside co-ordinated support to

drive up low household incomes

II Accelerate current commitments by making energy efficiency a key national

priority

III Urgently extend protections for vulnerable tenants and give landlords

clarity on how they can invest in their properties to make them cheaper and

easier to heat

IV Extend and re-target current fuel poverty support and address gaps in

provision

V Investigate the impact of Brexit on energy consumers fully

VI Work with the Devolved Nations

VII Build on local good practice and replicate consistent outcomes in all our

towns and cities

What I will cover

bull Current hiatus due to General Election

bull Our priorities for an incoming UK Government

bull Cross-party support for more ambition

bull Re-cap on links to health and findings and recs from our up-coming UK fuel poverty monitor

bull Summarise some actions you can take

bull Your feedback on our next steps

bull Get feedback on delivery of ECOt and what changes will be needed for longer-term scheme

Hiatus due to election

Green paper on consumers

The Governmentrsquos response to Industrial strategy

The Clean Growth Plan

ECO and Warm Home Discount consultations

The National Infrastructure Commissionrsquos interim assessment

Changes to the PRS regulations

Changes to the Levy Control Framework

Clarity on energy aspects of Brexit

Our priorities for the incoming UK Government

Here you can download NEArsquos key recommendations to an incoming UK Government produced in advance of GE and a summary of our key asks

I Target further action on energy prices alongside co-ordinated support to

drive up low household incomes

II Accelerate current commitments by making energy efficiency a key national

priority

III Urgently extend protections for vulnerable tenants and give landlords

clarity on how they can invest in their properties to make them cheaper and

easier to heat

IV Extend and re-target current fuel poverty support and address gaps in

provision

V Investigate the impact of Brexit on energy consumers fully

VI Work with the Devolved Nations

VII Build on local good practice and replicate consistent outcomes in all our

towns and cities

Hiatus due to election

Green paper on consumers

The Governmentrsquos response to Industrial strategy

The Clean Growth Plan

ECO and Warm Home Discount consultations

The National Infrastructure Commissionrsquos interim assessment

Changes to the PRS regulations

Changes to the Levy Control Framework

Clarity on energy aspects of Brexit

Our priorities for the incoming UK Government

Here you can download NEArsquos key recommendations to an incoming UK Government produced in advance of GE and a summary of our key asks

I Target further action on energy prices alongside co-ordinated support to

drive up low household incomes

II Accelerate current commitments by making energy efficiency a key national

priority

III Urgently extend protections for vulnerable tenants and give landlords

clarity on how they can invest in their properties to make them cheaper and

easier to heat

IV Extend and re-target current fuel poverty support and address gaps in

provision

V Investigate the impact of Brexit on energy consumers fully

VI Work with the Devolved Nations

VII Build on local good practice and replicate consistent outcomes in all our

towns and cities

Our priorities for the incoming UK Government

Here you can download NEArsquos key recommendations to an incoming UK Government produced in advance of GE and a summary of our key asks

I Target further action on energy prices alongside co-ordinated support to

drive up low household incomes

II Accelerate current commitments by making energy efficiency a key national

priority

III Urgently extend protections for vulnerable tenants and give landlords

clarity on how they can invest in their properties to make them cheaper and

easier to heat

IV Extend and re-target current fuel poverty support and address gaps in

provision

V Investigate the impact of Brexit on energy consumers fully

VI Work with the Devolved Nations

VII Build on local good practice and replicate consistent outcomes in all our

towns and cities

Strong cross-party support for greater action

If we can all help covert warm words into warm homes we can end the cost and suffering of cold homes and also capture major local and macro-economic benefits

Summary of the evidence on the link between cold homes and health and well-being

bull NEA and Energy Action Scotland (EAS) have produced the UK

Fuel Poverty Monitor every year since 2003-04

bull This yearrsquos report will be released shortly and has a special

focus on the impact living in cold damp conditions has on the

most vulnerable members of our society

bull The strong association between cold homes and health has been

reviewed and we re-state the evidence by many academics

bull The following slides provide the key findings from the existing

wide body of research

The impact of the cold on cardiovascular

conditions bull Medical evidence cardiovascular and respiratory diseases are caused or exacerbated by living in cold conditions

bull 2011 report from the WHO - deaths from cardiovascular diseases are directly linked to exposure to excessively low indoor temperatures for long periods

bull 50-70 of EWDrsquos are attributed to cardiovascular conditions and 15-33 to respiratory disease

bull WHO estimates 30 of winter deaths are caused by cold housing

bull A 1degC drop in living-room temperature results in a rise in blood pressure amongst those aged 65-74

bull Increased levels of clotting molecules in the blood in winter accounts for a 9-15 rise in coronary heart disease

The impact of the cold on respiratory conditions

bull For every 1degC drop in temperature

below 5degC GP consultations for

respiratory illness in older people

increase by 19

bull People with (COPD) are four times

more likely to be admitted to hospital

with respiratory problems over the

winter

bull A baby living in cold housing is

almost three times more likely to

suffer from coughing wheezing and

respiratory illness

Mental health and well-being

bull Living in cold damp conditions also greatly impact upon mental health and well-being

bull Currently more than one in four adolescents living in cold housing are at risk of multiple mental health problems

bull Being unable to keep warm at home and being in fuel debt have been identified as independent predictors of Common Mental Disorder (CMD)

bull Paying for energy also means that a household spends less on food resulting in reduced calorific intake malnutrition and limited weight gain in infants

bull Impacts on long-term educational attainment either through increased school absence through illness or because they are unable to find a quiet warm place to study in the home

The importance of energy efficiency improvements

bull People living in the coldest quarter of homes are 20 more likely to die during the winter than those in the warmest quarter

bull In areas with poor central heating coverage mortality rates increase more rapidly when the outdoor temperature falls

bull Evaluation of the Warm Front scheme - 70 of households who increased indoor temperatures to WHO levels did not have an increased lsquomortality riskrsquo when outdoor temperatures dropped

bull Mortality risk for those without improved comfort worsened by 22 with every 1degC fall in outdoor temperatures

bull Nest evaluation shows those people receiving heating and insulation measures benefited from a drop in GP interventions for respiratory illness (c4) and asthma (c65)

bull In one detailed study in the SW home energy improvements were associated with an 80 decrease in the rate of sickness absence from school for children with asthma and recurrent respiratory infections

bull Hoping our HIP evaluations bring added evidence on the impact EE interventions can make

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

Summary of the evidence on the link between cold homes and health and well-being

bull NEA and Energy Action Scotland (EAS) have produced the UK

Fuel Poverty Monitor every year since 2003-04

bull This yearrsquos report will be released shortly and has a special

focus on the impact living in cold damp conditions has on the

most vulnerable members of our society

bull The strong association between cold homes and health has been

reviewed and we re-state the evidence by many academics

bull The following slides provide the key findings from the existing

wide body of research

The impact of the cold on cardiovascular

conditions bull Medical evidence cardiovascular and respiratory diseases are caused or exacerbated by living in cold conditions

bull 2011 report from the WHO - deaths from cardiovascular diseases are directly linked to exposure to excessively low indoor temperatures for long periods

bull 50-70 of EWDrsquos are attributed to cardiovascular conditions and 15-33 to respiratory disease

bull WHO estimates 30 of winter deaths are caused by cold housing

bull A 1degC drop in living-room temperature results in a rise in blood pressure amongst those aged 65-74

bull Increased levels of clotting molecules in the blood in winter accounts for a 9-15 rise in coronary heart disease

The impact of the cold on respiratory conditions

bull For every 1degC drop in temperature

below 5degC GP consultations for

respiratory illness in older people

increase by 19

bull People with (COPD) are four times

more likely to be admitted to hospital

with respiratory problems over the

winter

bull A baby living in cold housing is

almost three times more likely to

suffer from coughing wheezing and

respiratory illness

Mental health and well-being

bull Living in cold damp conditions also greatly impact upon mental health and well-being

bull Currently more than one in four adolescents living in cold housing are at risk of multiple mental health problems

bull Being unable to keep warm at home and being in fuel debt have been identified as independent predictors of Common Mental Disorder (CMD)

bull Paying for energy also means that a household spends less on food resulting in reduced calorific intake malnutrition and limited weight gain in infants

bull Impacts on long-term educational attainment either through increased school absence through illness or because they are unable to find a quiet warm place to study in the home

The importance of energy efficiency improvements

bull People living in the coldest quarter of homes are 20 more likely to die during the winter than those in the warmest quarter

bull In areas with poor central heating coverage mortality rates increase more rapidly when the outdoor temperature falls

bull Evaluation of the Warm Front scheme - 70 of households who increased indoor temperatures to WHO levels did not have an increased lsquomortality riskrsquo when outdoor temperatures dropped

bull Mortality risk for those without improved comfort worsened by 22 with every 1degC fall in outdoor temperatures

bull Nest evaluation shows those people receiving heating and insulation measures benefited from a drop in GP interventions for respiratory illness (c4) and asthma (c65)

bull In one detailed study in the SW home energy improvements were associated with an 80 decrease in the rate of sickness absence from school for children with asthma and recurrent respiratory infections

bull Hoping our HIP evaluations bring added evidence on the impact EE interventions can make

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

The impact of the cold on cardiovascular

conditions bull Medical evidence cardiovascular and respiratory diseases are caused or exacerbated by living in cold conditions

bull 2011 report from the WHO - deaths from cardiovascular diseases are directly linked to exposure to excessively low indoor temperatures for long periods

bull 50-70 of EWDrsquos are attributed to cardiovascular conditions and 15-33 to respiratory disease

bull WHO estimates 30 of winter deaths are caused by cold housing

bull A 1degC drop in living-room temperature results in a rise in blood pressure amongst those aged 65-74

bull Increased levels of clotting molecules in the blood in winter accounts for a 9-15 rise in coronary heart disease

The impact of the cold on respiratory conditions

bull For every 1degC drop in temperature

below 5degC GP consultations for

respiratory illness in older people

increase by 19

bull People with (COPD) are four times

more likely to be admitted to hospital

with respiratory problems over the

winter

bull A baby living in cold housing is

almost three times more likely to

suffer from coughing wheezing and

respiratory illness

Mental health and well-being

bull Living in cold damp conditions also greatly impact upon mental health and well-being

bull Currently more than one in four adolescents living in cold housing are at risk of multiple mental health problems

bull Being unable to keep warm at home and being in fuel debt have been identified as independent predictors of Common Mental Disorder (CMD)

bull Paying for energy also means that a household spends less on food resulting in reduced calorific intake malnutrition and limited weight gain in infants

bull Impacts on long-term educational attainment either through increased school absence through illness or because they are unable to find a quiet warm place to study in the home

The importance of energy efficiency improvements

bull People living in the coldest quarter of homes are 20 more likely to die during the winter than those in the warmest quarter

bull In areas with poor central heating coverage mortality rates increase more rapidly when the outdoor temperature falls

bull Evaluation of the Warm Front scheme - 70 of households who increased indoor temperatures to WHO levels did not have an increased lsquomortality riskrsquo when outdoor temperatures dropped

bull Mortality risk for those without improved comfort worsened by 22 with every 1degC fall in outdoor temperatures

bull Nest evaluation shows those people receiving heating and insulation measures benefited from a drop in GP interventions for respiratory illness (c4) and asthma (c65)

bull In one detailed study in the SW home energy improvements were associated with an 80 decrease in the rate of sickness absence from school for children with asthma and recurrent respiratory infections

bull Hoping our HIP evaluations bring added evidence on the impact EE interventions can make

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

The impact of the cold on respiratory conditions

bull For every 1degC drop in temperature

below 5degC GP consultations for

respiratory illness in older people

increase by 19

bull People with (COPD) are four times

more likely to be admitted to hospital

with respiratory problems over the

winter

bull A baby living in cold housing is

almost three times more likely to

suffer from coughing wheezing and

respiratory illness

Mental health and well-being

bull Living in cold damp conditions also greatly impact upon mental health and well-being

bull Currently more than one in four adolescents living in cold housing are at risk of multiple mental health problems

bull Being unable to keep warm at home and being in fuel debt have been identified as independent predictors of Common Mental Disorder (CMD)

bull Paying for energy also means that a household spends less on food resulting in reduced calorific intake malnutrition and limited weight gain in infants

bull Impacts on long-term educational attainment either through increased school absence through illness or because they are unable to find a quiet warm place to study in the home

The importance of energy efficiency improvements

bull People living in the coldest quarter of homes are 20 more likely to die during the winter than those in the warmest quarter

bull In areas with poor central heating coverage mortality rates increase more rapidly when the outdoor temperature falls

bull Evaluation of the Warm Front scheme - 70 of households who increased indoor temperatures to WHO levels did not have an increased lsquomortality riskrsquo when outdoor temperatures dropped

bull Mortality risk for those without improved comfort worsened by 22 with every 1degC fall in outdoor temperatures

bull Nest evaluation shows those people receiving heating and insulation measures benefited from a drop in GP interventions for respiratory illness (c4) and asthma (c65)

bull In one detailed study in the SW home energy improvements were associated with an 80 decrease in the rate of sickness absence from school for children with asthma and recurrent respiratory infections

bull Hoping our HIP evaluations bring added evidence on the impact EE interventions can make

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

Mental health and well-being

bull Living in cold damp conditions also greatly impact upon mental health and well-being

bull Currently more than one in four adolescents living in cold housing are at risk of multiple mental health problems

bull Being unable to keep warm at home and being in fuel debt have been identified as independent predictors of Common Mental Disorder (CMD)

bull Paying for energy also means that a household spends less on food resulting in reduced calorific intake malnutrition and limited weight gain in infants

bull Impacts on long-term educational attainment either through increased school absence through illness or because they are unable to find a quiet warm place to study in the home

The importance of energy efficiency improvements

bull People living in the coldest quarter of homes are 20 more likely to die during the winter than those in the warmest quarter

bull In areas with poor central heating coverage mortality rates increase more rapidly when the outdoor temperature falls

bull Evaluation of the Warm Front scheme - 70 of households who increased indoor temperatures to WHO levels did not have an increased lsquomortality riskrsquo when outdoor temperatures dropped

bull Mortality risk for those without improved comfort worsened by 22 with every 1degC fall in outdoor temperatures

bull Nest evaluation shows those people receiving heating and insulation measures benefited from a drop in GP interventions for respiratory illness (c4) and asthma (c65)

bull In one detailed study in the SW home energy improvements were associated with an 80 decrease in the rate of sickness absence from school for children with asthma and recurrent respiratory infections

bull Hoping our HIP evaluations bring added evidence on the impact EE interventions can make

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

The importance of energy efficiency improvements

bull People living in the coldest quarter of homes are 20 more likely to die during the winter than those in the warmest quarter

bull In areas with poor central heating coverage mortality rates increase more rapidly when the outdoor temperature falls

bull Evaluation of the Warm Front scheme - 70 of households who increased indoor temperatures to WHO levels did not have an increased lsquomortality riskrsquo when outdoor temperatures dropped

bull Mortality risk for those without improved comfort worsened by 22 with every 1degC fall in outdoor temperatures

bull Nest evaluation shows those people receiving heating and insulation measures benefited from a drop in GP interventions for respiratory illness (c4) and asthma (c65)

bull In one detailed study in the SW home energy improvements were associated with an 80 decrease in the rate of sickness absence from school for children with asthma and recurrent respiratory infections

bull Hoping our HIP evaluations bring added evidence on the impact EE interventions can make

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

Who is most at risk

bull Traditionally the most at-risk groups are typically older people young children and those with existing long-term illnesses

bull Across the UK over 35 million vulnerable households were unable to heat their homes adequately across the UK

bull An increase of 500000 compared to the previous year

bull Under the relative LIHC indicator in England there are 18 million vulnerable fuel poor households again an increase of over 40000 compared to the previous year

bull Over 9600 people across the UK are dying needless on average each year due to cold homes

bull This is completely unacceptable in the fifth largest economy in the world

bull Better approach to targeting needed nationally and locally

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

Some of our key findings

bull Positive signs that LArsquos will have a greater role in the delivery of EE schemes through the ECO eligibility flexibility mechanism

bull Health eligibility also now part of NEST and Scottish schemes

bull Our research found that schemes receiving any funding from health bodies were in the minority ndash only 15 receiving any funding

bull Many LArsquos are supporting energy suppliers to fulfil their ECO obligations in GB nations by referring vulnerable households with health conditions

bull Encouragingly a high number of schemes received referrals directly from health professionals across the UK

bull Direct linkages with health professionals are just as strong in Scotland as in England at 72 and 66 respectively

bull The number of schemes working in rural areas is low in England with only 6 of schemes

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

Key themes

bull Engaging or working with the health sector is still led

by key individuals

bull Data sharing is common but is a postcode lottery

bull Once eligible health workers expect households to be

assisted

bull Many of the schemes are short-term or have short

lead-in times

bull More work is required to raise awareness and gain

trust

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

Recommendations and next steps to end ill health and death

caused by the cold homes crisis

bull A UK-wide recognition of the impact of cold homes on

health

bull Improved transparency and local data

bull A consistent health-warmth delivery framework across the

UK

bull Resources must reflect the costs of not taking action

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

A prospectus for universal affordable warmth

bull Recently pooled together and profiled the ways that people can be assisted so they are able to keep warm in their homes at a local level

bull The report outlines the contribution these different types of affordable warmth assistance and different local parties can make to bring a household out of fuel poverty

bull Also illustrate how simultaneously they deliver wider benefits

bull See httpwwwneaorgukwp-contentuploads201701Prospectus-for-Universal-Affordable-Warmth-FINALpdf

How you can help build on local good practice and

replicate consistent outcomes in all our towns and cities

bull Support and resource activities under HECA bull Proactive enforcement and using licensing in the private

rented sector are essential bull Fuel poverty and reducing excess winter illness and death

should be lsquocore businessrsquo for HWBs and included in JSNArsquos bull Responding to this framework can help inform year-round

commissioning and support applications for Better Care Funds

bull Respond to ECO Flexibility bull Use s106 agreements or CIL funds to help deliver valuable

local projects (like local energy efficiency projects) bull Continuing the zero carbon standard can also create local

off-set funds bull Working with network companies bull New city mayors and devolution deals

Need to be more sophisticated to understand which

households are in most vulnerable situations

bull Income low income limits the ability to pay for fuel be on the best payment types and tariff replace or repair a heating appliances or pay for basic fabric improvements

bull Tenure Where low income owner-occupiers and private tenants renting from negligent landlords they are at greater risk of a prolonged period without essential heating and cooking facilities relative to the social rented sector or be un-insulated

bull Health Those with a mental or physical health condition or disability exacerbated by living in a cold home are at increased risk in cases where they have no access to a functioning gas heating appliance

bull Communication Those with a communicationlearningmemory impairment are vulnerable due to being unable to adequately cope with debt budgeting or disconnection including not properly understanding why they are being turned off from supply next steps to take and how to access follow-up support

bull Contributing factors such as living alone or having young children in the house can all increase risk factor

bull Multiple vulnerabilities often overlap to increase the duration and severity of risks

Here to get your feedback on our recommendations and near-term priorities

Ensure CSR fully reflects existing commitments and addresses

gaps in provision [Developing ECO and WHDS policy etc]

Continue to help smart-rollout and engage through BESN

Disseminate key findings and recommendations of UKFPM to

build on healthhousing good practice and push for UK summit

Push for clarify on PRS and ensure coverage extends to HMOs

Build on strong cross-party consensus and inform new intake of

MPs about opportunity for greater ambition

Continue gas-safety work and develop gas disconnection

protocols alongside PSR and new PBR work with Ofgem

Continue to press for adequate enforcement of housing

standards and resources for local authoritiesrsquo activities under

the Home Energy Conservation Act

Thank You Peter Smith

Director of Policy and Research at NEA

Email petersmithneaorguk Follow us on Twitter NEA_UKCharity

Need to be more sophisticated to understand which

households are in most vulnerable situations

bull Income low income limits the ability to pay for fuel be on the best payment types and tariff replace or repair a heating appliances or pay for basic fabric improvements

bull Tenure Where low income owner-occupiers and private tenants renting from negligent landlords they are at greater risk of a prolonged period without essential heating and cooking facilities relative to the social rented sector or be un-insulated

bull Health Those with a mental or physical health condition or disability exacerbated by living in a cold home are at increased risk in cases where they have no access to a functioning gas heating appliance

bull Communication Those with a communicationlearningmemory impairment are vulnerable due to being unable to adequately cope with debt budgeting or disconnection including not properly understanding why they are being turned off from supply next steps to take and how to access follow-up support

bull Contributing factors such as living alone or having young children in the house can all increase risk factor

bull Multiple vulnerabilities often overlap to increase the duration and severity of risks

Here to get your feedback on our recommendations and near-term priorities

Ensure CSR fully reflects existing commitments and addresses

gaps in provision [Developing ECO and WHDS policy etc]

Continue to help smart-rollout and engage through BESN

Disseminate key findings and recommendations of UKFPM to

build on healthhousing good practice and push for UK summit

Push for clarify on PRS and ensure coverage extends to HMOs

Build on strong cross-party consensus and inform new intake of

MPs about opportunity for greater ambition

Continue gas-safety work and develop gas disconnection

protocols alongside PSR and new PBR work with Ofgem

Continue to press for adequate enforcement of housing

standards and resources for local authoritiesrsquo activities under

the Home Energy Conservation Act

Thank You Peter Smith

Director of Policy and Research at NEA

Email petersmithneaorguk Follow us on Twitter NEA_UKCharity

Here to get your feedback on our recommendations and near-term priorities

Ensure CSR fully reflects existing commitments and addresses

gaps in provision [Developing ECO and WHDS policy etc]

Continue to help smart-rollout and engage through BESN

Disseminate key findings and recommendations of UKFPM to

build on healthhousing good practice and push for UK summit

Push for clarify on PRS and ensure coverage extends to HMOs

Build on strong cross-party consensus and inform new intake of

MPs about opportunity for greater ambition

Continue gas-safety work and develop gas disconnection

protocols alongside PSR and new PBR work with Ofgem

Continue to press for adequate enforcement of housing

standards and resources for local authoritiesrsquo activities under

the Home Energy Conservation Act

Thank You Peter Smith

Director of Policy and Research at NEA

Email petersmithneaorguk Follow us on Twitter NEA_UKCharity

Thank You Peter Smith

Director of Policy and Research at NEA

Email petersmithneaorguk Follow us on Twitter NEA_UKCharity

Seeking your views - current delivery and future of ECO

bull ECO is the only remaining domestic energy efficiency scheme in operation in England

bull ECO will run for five years from April 2017 and the longer-term scheme from Sept 2018-2022

bull The previous UK Government highlighted it will be focused on helping households out of fuel poverty

bull This commitment is however still to be honoured and the details of the longer-term future of ECO have yet to be set out or consulted upon

bull First session Customer experience of ECO affordable warmth and the early days of the extension period

bull Second session Seeking views on longer-term scheme

Our views on ECOT (frac12)

bull The recent lengthening of the transition scheme to 18 months means a delay to the fully-focused better-targeted scheme

bull Large shortfall in activity for the poorest households with the highest energy costs equivalent to almost pound1bn of lifetime energy savings

bull The development of the ECO transition scheme has also led to a big gap in provision for low income or vulnerable consumers who cannot afford to repair or replace existing gas boilers

bull Better balance of energy saving measures is needed within the ECO programme but shift has been dramatic and is most acute in England

Our views on ECOT (22)

bull Supplier-led scheme is also still failing to take account of the enhanced needs of vulnerable consumers and has a significantly reduced budget

bull We support the new flexibility mechanism and want to help support local authorities build capacity to respond to this mechanism

bull This is an important development to help deliver assistance to those not on means-tested benefits and allow local authorities to build their capability

bull ECO eligibility flexibility mechanism should support households in private tenures living either in fuel poverty or living on a low income and who are particularly vulnerable to the effects of living in the cold

bull Proportion of the obligation set aside to be delivered through this route will mainly be delivered in other GB countries and there is no guarantee of assistance for the most vulnerable

bull Extent of household contributions is still unknown and could impact access for those most in need

Seeking you views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Have you submitted deceleration to Ofgem

e Are you actively developing ECO-flex projects

f Who are ECO-flex projects targeting and how

Initial views on longer-term scheme ndash Strategic Progress

bull Essential that the contribution ECO is predicted to make

towards the Governmentrsquos fuel poverty strategy and

targets is transparent and made public

bull This is made more important now that transition to the

start of a scheme fully focused on fuel poverty has been

delayed back loading delivery against the first interim

EPC band E milestone

Data-sharing

bull The Digital Economy Act could play an important role in supporting

energy companies to identify and deliver help under ECO

bull Not yet clear how the new data sharing powers will work in their

practice to ensure that ECO funds can be as targeted and focused

onto fuel poor households as possible

bull We want future secondary legislation to allow

bull Councils

bull Local public sector health bodies

bull Energy network companies

hellipto access information from central Government directly to

identify and support vulnerable households more efficiently through

ECO eligibility flexibility or more generally

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Our views on ECOT (frac12)

bull The recent lengthening of the transition scheme to 18 months means a delay to the fully-focused better-targeted scheme

bull Large shortfall in activity for the poorest households with the highest energy costs equivalent to almost pound1bn of lifetime energy savings

bull The development of the ECO transition scheme has also led to a big gap in provision for low income or vulnerable consumers who cannot afford to repair or replace existing gas boilers

bull Better balance of energy saving measures is needed within the ECO programme but shift has been dramatic and is most acute in England

Our views on ECOT (22)

bull Supplier-led scheme is also still failing to take account of the enhanced needs of vulnerable consumers and has a significantly reduced budget

bull We support the new flexibility mechanism and want to help support local authorities build capacity to respond to this mechanism

bull This is an important development to help deliver assistance to those not on means-tested benefits and allow local authorities to build their capability

bull ECO eligibility flexibility mechanism should support households in private tenures living either in fuel poverty or living on a low income and who are particularly vulnerable to the effects of living in the cold

bull Proportion of the obligation set aside to be delivered through this route will mainly be delivered in other GB countries and there is no guarantee of assistance for the most vulnerable

bull Extent of household contributions is still unknown and could impact access for those most in need

Seeking you views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Have you submitted deceleration to Ofgem

e Are you actively developing ECO-flex projects

f Who are ECO-flex projects targeting and how

Initial views on longer-term scheme ndash Strategic Progress

bull Essential that the contribution ECO is predicted to make

towards the Governmentrsquos fuel poverty strategy and

targets is transparent and made public

bull This is made more important now that transition to the

start of a scheme fully focused on fuel poverty has been

delayed back loading delivery against the first interim

EPC band E milestone

Data-sharing

bull The Digital Economy Act could play an important role in supporting

energy companies to identify and deliver help under ECO

bull Not yet clear how the new data sharing powers will work in their

practice to ensure that ECO funds can be as targeted and focused

onto fuel poor households as possible

bull We want future secondary legislation to allow

bull Councils

bull Local public sector health bodies

bull Energy network companies

hellipto access information from central Government directly to

identify and support vulnerable households more efficiently through

ECO eligibility flexibility or more generally

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Our views on ECOT (22)

bull Supplier-led scheme is also still failing to take account of the enhanced needs of vulnerable consumers and has a significantly reduced budget

bull We support the new flexibility mechanism and want to help support local authorities build capacity to respond to this mechanism

bull This is an important development to help deliver assistance to those not on means-tested benefits and allow local authorities to build their capability

bull ECO eligibility flexibility mechanism should support households in private tenures living either in fuel poverty or living on a low income and who are particularly vulnerable to the effects of living in the cold

bull Proportion of the obligation set aside to be delivered through this route will mainly be delivered in other GB countries and there is no guarantee of assistance for the most vulnerable

bull Extent of household contributions is still unknown and could impact access for those most in need

Seeking you views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Have you submitted deceleration to Ofgem

e Are you actively developing ECO-flex projects

f Who are ECO-flex projects targeting and how

Initial views on longer-term scheme ndash Strategic Progress

bull Essential that the contribution ECO is predicted to make

towards the Governmentrsquos fuel poverty strategy and

targets is transparent and made public

bull This is made more important now that transition to the

start of a scheme fully focused on fuel poverty has been

delayed back loading delivery against the first interim

EPC band E milestone

Data-sharing

bull The Digital Economy Act could play an important role in supporting

energy companies to identify and deliver help under ECO

bull Not yet clear how the new data sharing powers will work in their

practice to ensure that ECO funds can be as targeted and focused

onto fuel poor households as possible

bull We want future secondary legislation to allow

bull Councils

bull Local public sector health bodies

bull Energy network companies

hellipto access information from central Government directly to

identify and support vulnerable households more efficiently through

ECO eligibility flexibility or more generally

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Seeking you views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Have you submitted deceleration to Ofgem

e Are you actively developing ECO-flex projects

f Who are ECO-flex projects targeting and how

Initial views on longer-term scheme ndash Strategic Progress

bull Essential that the contribution ECO is predicted to make

towards the Governmentrsquos fuel poverty strategy and

targets is transparent and made public

bull This is made more important now that transition to the

start of a scheme fully focused on fuel poverty has been

delayed back loading delivery against the first interim

EPC band E milestone

Data-sharing

bull The Digital Economy Act could play an important role in supporting

energy companies to identify and deliver help under ECO

bull Not yet clear how the new data sharing powers will work in their

practice to ensure that ECO funds can be as targeted and focused

onto fuel poor households as possible

bull We want future secondary legislation to allow

bull Councils

bull Local public sector health bodies

bull Energy network companies

hellipto access information from central Government directly to

identify and support vulnerable households more efficiently through

ECO eligibility flexibility or more generally

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Initial views on longer-term scheme ndash Strategic Progress

bull Essential that the contribution ECO is predicted to make

towards the Governmentrsquos fuel poverty strategy and

targets is transparent and made public

bull This is made more important now that transition to the

start of a scheme fully focused on fuel poverty has been

delayed back loading delivery against the first interim

EPC band E milestone

Data-sharing

bull The Digital Economy Act could play an important role in supporting

energy companies to identify and deliver help under ECO

bull Not yet clear how the new data sharing powers will work in their

practice to ensure that ECO funds can be as targeted and focused

onto fuel poor households as possible

bull We want future secondary legislation to allow

bull Councils

bull Local public sector health bodies

bull Energy network companies

hellipto access information from central Government directly to

identify and support vulnerable households more efficiently through

ECO eligibility flexibility or more generally

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Data-sharing

bull The Digital Economy Act could play an important role in supporting

energy companies to identify and deliver help under ECO

bull Not yet clear how the new data sharing powers will work in their

practice to ensure that ECO funds can be as targeted and focused

onto fuel poor households as possible

bull We want future secondary legislation to allow

bull Councils

bull Local public sector health bodies

bull Energy network companies

hellipto access information from central Government directly to

identify and support vulnerable households more efficiently through

ECO eligibility flexibility or more generally

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

LA Flexibility

bull It will be important that the policy developmentevaluation process

and resulting regulations is able to incorporate both early and

ongoing findings from the LA flexibility mechanism

Private tenure focus

bull ECO resources should be largely focused in private tenure homes

(albeit with some limited support for improvements to FampG

properties with fuel poor residents in social housing)

bull There is also an additional need to leverage ECO funds alongside

much greater activity from landlords in the private rental sector

bull This must sit alongside the expected reforms to regulations

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Rural homes

bull A carefully designed rural fuel poverty safeguard is vital

Eligible measures

bull As ECO focuses ever more tightly onto those living in fuel poverty

it must strike the right balance between prioritising those in the

worst homes with the lowest incomes with the cost effectiveness of

the scheme

bull Priority technologies to consider include

bull SWI continues to mature to meet the insulation challenge over the next

decade ring-fencing activity for delivery of solid wall insulation to low incomes

households

bull Ring-fenced-support for first time central heating

bull Separate funding stream for gas boilers

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Ensuring those most in need are prioritised and

protected

bull One of the key aims for addressing fuel poverty must be to address

the serious adverse effects that living in a cold home can have

bull Ensuring those who are most vulnerable to the effects of a cold

home are prioritised and not unreasonably turned down for help is

absolutely essential to meeting this aim

bull Complements Ofgemrsquos work to ensure vulnerable consumers are

treated fairly

bull Alongside enhanced supplier guidance a minimum service

agreement for delivery should be introduced explaining what all bill

payers and recipients can expect from the scheme

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Support that is free to access

bull Any requirement from suppliers for cost contributions towards

installations will prevent uptake in the very groups the policy is

designed to help

Bonfield

bull It is important that recommendations from the Bonfield review are

implemented in the context of ECO ensuring measures deliver the

expected benefits and do not lead to unintended negative impacts

for householders because of poor installation practice

Interaction with new and other programmes

bull Opportunities for ECO resources to complement co-ordinate and

support other activity and programmes for example to increase

support for off-gas and rural households who are far more likely to

be in deep fuel poverty

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Your views on longer-term scheme

a Have you got any initial comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

ANDREW ABRAHAM amp JAMES MORGAN

Ofgem

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Ofgem industry policies and initiatives

June 2017

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

40

bull The schemes we administer Energy Company Obligation and Warm Home Discount

bull Innovation targeting and data sharing DWP data matching and Warm Home Discount industry initiatives

bull Future opportunities including the Digital Economy Bill and product innovation

bull Improving quality and standards within industry

Overview

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

41

Energy Company Obligation (ECO)

bull ECO is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty

bull Under the scheme larger energy suppliers have to deliver energy efficiency measures to homes in Great Britain

bull Suppliers are given targets based on their share of the domestic gas and electricity market

bull The scheme focuses on the installation of insulation and heating measures and supports vulnerable consumer groups

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

42

Warm Home Discount (WHD)

bull The Warm Home Discount scheme is a government

scheme providing support to those who are in or at risk of

fuel poverty in Great Britain

bull Under the scheme participating energy suppliers deliver

support either

bull directly through energy bill rebates of pound140 to eligible

customers or

bull indirectly through support to third parties who help

customers by offering them services to reduce fuel

poverty and the associated impacts

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

43

Warm Home Discount industry initiatives

Innovation targeting and data sharing

bull ldquoPilotrdquo activities introduced for scheme year 6

bull Supplier focus on risk averse and debt relief initiatives

bull BEIS wanted to reduce the spend on debt relief funding which

would have to be spent on other initiatives

bull Considered ideas where outcomes were untested uncertain

bull ldquoSpeed datingrdquo events to match suppliers with activities

bull Nearly pound1m of activity undertaken using this

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

44

Innovation targeting and data sharing

DWP data matching

bull Data matching for Affordable Warmth Group introduced in

ECO2

bull Reduced paperwork evidence to hold audit

bull Use grew quickly and now used for majority of verification

bull Less intrusive to households

bull Cost effective

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

45

Innovation targeting and data sharing

DWP data matching

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

D

WP

mat

ched

No

tife

id H

HC

RO

mea

sure

s

Axis Title

Use of DWP matching in HHCRO

DWP matched Total HHCRO Percentage DWP

Notification month

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Flexible eligibility

bull Allows local authorities to identify eligible consumers either as

fuel poor or low income and vulnerable to cold

bull Targeting consumers not eligible through Help to Heat criteria

bull Up to 10 of a supplierrsquos HHCRO can be met through flexible

eligibility

46

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

47

Areas of improvement and future opportunities

The Digital Economy Bill

bull Opportunity to remove administrative burden from WHD

bull Greater alignment interaction of WHD ECO

bull Could aid ECOWHD targeting to LIHC homes using combined

DWPVOABEIS data

bull Supplier search costs reduced lead generation practices

improved ()

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

48

Areas of improvement and future opportunities

Product innovation

bull Previous schemes (CERT) had ldquorewardsrdquo for innovation

bull This dropped away (to an extent) during ECO1 and ECO2 and

appropriate methodologies have had limited use

bull This has changed under ECO2t where we have the flexibility to

recognise new technologies and product innovations

bull Wersquove had some interest to date

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

49

Improving quality and standards within industry

bull Pathways to compliance under ECO TMSM

bull Changes to PAS

bull Each Home Counts review

bull Long-term alignment so common standards and robust

monitoring of all measures

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

NIGEL WINNAN Connections Manager Wales amp West Utilities

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

The Gas Distribution

Networks role in supporting

vulnerable households

Nigel Winnan

Connections Manager

51

March 2017

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

RIIO-GD1 Social Obligations

52

Fuel Poverty

Priority Customer services

Gas and CO safety

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Fuel Poor Network Extension Scheme

53

Connections

WWU target 12590

GDN target 91230

Trusted local champions Average energy cost saving of pound450 per household but up to pound700 reported Direct links to health and social wellbeing Funding of up to pound2600 + VAT in south west England

RSL Private

landlords

Owner Tenants

Eligibility bull 25 Most deprived areas bull Low income and receipt

of qualifying benefits bull High proportion of

income spent on heating the home

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Fuel poverty ndash other initiatives

bull Simplification of processes and paperwork

bull Engagement with BEIS and Ofgem on linking GDN scheme to ECO2T and ECO3

bull Sponsorship of affordable warmth trials linking up GP referrals to networks of support

service and funding (NICE NG6 Guidance)

bull Support of NEA and other agencies and charities Support for income tariff and energy

efficiency advice (being developed)

bull NEA research projects and field testing of heating controls and efficiency devices

bull GDN best practice group established

54

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Gas safety and Carbon Monoxide

bull Hotspot analysis

bull Workshops with most vulnerable

(students and older groups)

bull Promotion at events

bull Issue of thousands of free CO

monitors to target groups per

annum

bull CO gas safety competition

bull CO awareness Apps

bull Installation of locking cooker

valves

55

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Vulnerable customers - PSR

bull Priority Service Register (PSR)

bull Maintained by energy suppliers and utilities to identify vulnerable

customers and provide additional services and discounts

bull Provision of alternative heating and cooking during a supply

disruption

bull Successful trial of App to capture new PSR households in the field

bull Developing process and systems to capture PSR with informed

consent in the office

bull Sharing of data with WPD and energy suppliers

bull Plan is now to extend to Water companies

bull Automated alerts to staff via core systems when creating work or

arriving at a customers home

56

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Training our staff

bull 1000s back office staff and industrials have

received training

ndash Who is a vulnerable customer

ndash Priority Services Register

ndash Empathising with our customer

ndash Identifying vulnerability (Dementia Friends additional

training)

ndash Talking to vulnerable customers

ndash Register of services we can offer directly or via

partner agencies

57

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Value of Partnerships

bull Fire service Citizens Advice Care and Repair

Local Authorities

58

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

JULIETTE BURROUGHS Senior Research and Policy Officer

National Energy Action

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

UNDERSTANDING CARBON MONOXIDE

RISK IN HOUSEHOLDS ON LOW INCOMES

AND IN VULNERABLE SITUATIONS

Presentation for WASH Seminar Series June 2017

Juliette Burroughs Senior Research and Policy

Officer National Energy Action

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

CARBON MONOXIDE IN HOMES

Carbon monoxide (CO) poisonous gas that results in around 40 deaths each year in England and Wales

In homes caused by unsafe misuse of gas oil and solid fuel appliances along with poor ventilation

Limited research (eg Ezratty et al 2011 Kokkarinen et al 2014) suggests that those on low incomes and who struggle to afford heating costs may be more vulnerable to CO poisoning

NEA received funding from the Gas Safety Trust and GDNs to further investigate this relationship between CO exposure risk and household vulnerability

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

RESEARCH AIMS AND TARGET POPULATION

Better understand the relationship between fuel

poverty and CO risk through investigating

CO exposure in households vulnerable to fuel poverty

The heating and servicing behaviours of these

households and how attempts to achieve adequate

warmth or ration energy use may contribute to CO

exposure risk

Households targeted

Low income

Containing someone with a disability or long-term

illness of pensionable age or children under the age of

16

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

DATA COLLECTION

349 households returned data

132 in-home questionnaires

73 2015-16 heating season

59 2016-17 heating season

217 postal questionnaires (2016-17 heating

season)

11 in-depth follow-up interviews

91 households took part in CO and temperature

monitoring

37 2015-16 heating season

54 2016-17 heating season

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

QUESTIONNAIRES

Collecting data on heating and cooking appliances

and behaviours servicing behaviours and opinions

fuel poverty risk and property and occupant

information

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

HOUSEHOLD RECRUITMENT

NEA is grateful for the support of a number of

organisations who helped us reach and recruit

households to take part in the research as well as

supplying CO alarms to distribute to households

In particular organisations who helped us recruit

participants for the in-home questionnaires and

monitoring

East Riding of Yorkshire Council Citizens Advice Enfield

Groundwork Leeds Brandon Clothes Bank

Meadowwell Connected Community Action Northumberland

The Childrenrsquos Society with

Northern Gas Networks Haringey Council

Rural Action Yorkshire Carersrsquo Resource

Greening Wingrove Southern Housing Group

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

DATA ANALYSIS

Data currently being analysed by NEA

Analysis of monitoring data by IEH Consulting

Support from Liverpool John Moores University

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

EARLY FINDINGS

Please note data is still being analysed - these are

early and initial findings only

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

HOUSEHOLD PROFILE - LOCATION

Location Participants

In-home (n132) Postal (n216) All (n348)

Greater London 83 (11) 83 (18) 83 (29)

South East - 05 (1) 03 (1)

South West - 120 (26) 75 (26)

West Midlands - 125 (27) 78 (27)

North West - 208 (45) 129 (45)

North East 333 (44) 144 (31) 216 (75)

Yorkshire and The Humber

583 (77) 134 (29) 305 (106)

East Midlands - 14 (3) 09 (3)

East of England - - -

Wales - 167 (36) 103 (36)

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

HOUSEHOLD PROFILE - RURALURBAN

STATUS AND TENURE

Ruralurban classification

In-home (n132) Postal All

Rural 280 (37) - -

Urban 720 (95) - -

Housing sector

In-home (n132) Postal (n215) All (n347)

Owner-occupied 538 (71) 688 (148) 631 (219)

Private rented 318 (42) 144 (31) 210 (73)

Social rented 144 (19) 167 (36) 159 (55)

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

HOUSEHOLD PROFILE - VULNERABILITY

Characteristic Participants

In-home Postal All

Average household size

24 20 22

Living in 25 most deprived area

402 (n53) 358 (n64) 376 (n117)

Occupant(s) 65+ 394 (n52) 518 (n103) 468 (n155)

Children 15 and under 318 (n42) 221 (n44) 260 (n86)

Self-reported disability or health condition

756 (n99) 575 (n115) 647 (n214)

Retired 366 (n48) 502 (n105) 45 (n153)

Working age but not in paid work

260 (n34) 182 (n38) 212 (n72)

Means-tested benefits 489 (n64) 380 (n76) 423 (n140)

Annual household income before tax

lt16K 525 (n63) 567 (n102) 550 (n165)

lt25K 750 (n90) 794 (n143) 777 (n233)

Eligible for PSR 809 (n106) 762 (n144) 781 (n250)

Registered on PSR 104 (12) - -

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

FUEL POVERTY RISK

Fuel Poverty Risk Participants

In-home Postal All

1 Difficulties paying energy bill

576 (n76) 574 (n116) 575 (n192)

2 In subjective fuel poverty - cannot normally keep home comfortably warm during colder weather

373 (n22) 382 (n79) 380 (n101)

3 Regularly ration heating

288 (n17) 366 (n75) 347 (n92)

4 Regularly cut back on other essentials to pay for energy

153 (n9) 195 (n37) 184 (n46)

Participants in the Year 1 (2015-16) In-home sample (n73) were not asked Qs 2-4

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

FUEL POVERTY STATUS YEAR 2 IN-HOME

bull 278 of

households were

fuel poor under the

LIHC definition

bull 537 of

households were

fuel poor under the

10 definition

In the Year 2 In-home sample of

59 the fuel poverty status could

not be calculated in 5 households

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

COMBUSTION APPLIANCES IN-HOME ALL

Other includes oil LPG bottled gas solid fuel and electricity

The mean number of

combustion appliances in

homes was 25 totalling

331 combustion appliances

across 132 properties

Hobs and ovens are counted as

separate appliances

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

BOILER RISK

28

72

Strong evidence of significant relationship (plt00001) between

living in a rural location and having a higher risk boiler type

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

RURAL CASE STUDY

I ran the fire all of the first winter

[201516]hellipitrsquos got a back boiler but it didnrsquot

work It was supposed to heat the radiators but

it just didnrsquot work it was very very old And

the fire didnrsquot really throw out any heat So I

used it the first winter but it was pretty awful

so I havenrsquot used it the last winter [201617]

I had to prioritise things that I

just felt were just more

important [than servicing her

wood burner]hellipThings like the

open fire I wanted that swept I

had the Aga serviced

My kids were really

concernedhellipthey came to

stay and it was just so cold

and they were really

concerned about me

I didnrsquot keep the house warm I

shut rooms off didnrsquot use them

through the winter because I

just couldnrsquot keep it warm

enough

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

ldquo

rdquo

Helen 58 lives with her cat and

dog in a 3-bed semi-detached

property she owns in rural

Yorkshire She is off-gas

All names have been changed

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

SECONDARY HEATING

Secondary Heating Participants

In-home (n132) Postal (n212) All (n344)

Combustion secondary heating

477 (63) 462 (98) 468 (161)

Electric secondary heating only

371 (49) 274 (58) 311 (107)

No secondary heating 152 (20) 264 (56) 221 (76)

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

SECONDARY HEATING USE

Many

households with

secondary

heating

appliances were

using them

frequently with

combustion

secondary

heating more

regularly used

than electric

secondary

heating

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

TYPOLOGIES OF COMBUSTION SECONDARY

HEATING USER TYPES

Non-user Rare user Top-up user Comfort user Replacement

user

Reliant user

Primary source

of heating

CH system CH system CH system CH system with

secondary

appliance (eg

fire)

Secondary

appliance (eg

fire)

CH system with

secondary

appliance (eg

fire)

Use of SH in

relation to CH

Never used in

case of

emergency if CH

breaks down

With CH during

winter

Outside winter

when CH is

turned off During

winter as booster

With CH during

winter

In place of CH

during winter

With CH during

winter outside

winter when CH is

turned off

Frequency of

use

Never Rarely Sometimes Often Often Always

Key drivers CH breaks down Cold snap Special

occasion (eg

Christmas)

CH not turned on

outside of winter

or programmed

hours

Cosiness and

aesthetics

CH not working

and cannot repair

(cost or tenure)

No CH

Belief SH cheaper

to run

CH inefficient

Cold home

Susceptible to

cold (age and ill

health)

Vulnerabilities

associated with

typology

- - - - Low income

Tenant

House-bound

(retired

unemployed ill

health)

Poor quality

housing

Susceptible to

cold (ill-health

elderly)

Frequency of secondary heating use (least to most)

CH Central heating

SH Secondary heating

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

REPLACEMENT AND RELIANT USER CASE STUDIES

Well I use the boiler for

washing and bathing for hot

water but I donrsquot use the

heating because I canrsquot afford it

I tend to live in the kitchen and I

like my little gas cookerhellip When

Irsquom really really cold and canrsquot

cope any longer I normally put it

[the gas oven] on [laughs] so itrsquos

usually by the afternoon I put it on

ldquo

rdquo

rdquo

ldquo

Annie 69 lives alone in a deprived

area of urban Leeds She owns her

own home ndash a 3-bed terraced

house

All names have been changed

The Smith Family is a single-

parent low-income working

household living in private rented

accommodation in a deprived area

of urban Bradford The household

is on-gas but has electric storage

heaters

I mean you either put it

on or suffer [gas fire

and electric storage

heaters]

ldquo

rdquo

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

SERVICING Appliance Servicing Participants

In-home Postal All

Appliance(s) checkedserviced past 12 months (Yes)

773 (n102) 778 (n161) 776 (n263)

Appliance(s) NOT checkedserviced past 12 months (Yes)

643 (n81) 647 (n121) 645 (n202

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

rdquo ldquoSERVICING - QUOTES

I think itrsquos because Irsquom aware

well Irsquove been told that there is a

danger with a gas boiler Irsquove

never heard of dangers with gas

cookers Thatrsquos one thing and

secondly I know nobody none of

my friends everybody was

having their gas boilers serviced

every year I know nobody who

has a gas cooker checked (69

Middlesbrough)

Umhellipa lot of reasonshellipcost havenrsquot got

round to it Not being so concerned about

it because itrsquos all closed in itrsquos all

contained ndash on not having closed fire

checked (58 East Riding of Yorkshire)

I donrsquot want anybody coming to check

anything I donrsquot like anybody to come to

my house Irsquove got to know them Irsquove got

to know where theyrsquore from Irsquom alright if

my sister or somebodyrsquos here (75+

Wolverhampton)

I donrsquot want it breaking

down during the cold

weatherhellipmy wife and I

are not in very good

health and itrsquos a priority

we keep ourselves warm ndash

on having boiler checked

annually (80 Stoke-on-

Trent)

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

NEXT STEPS

NEA findings from in-home questionnaires and

interviews to be correlated with analysis of CO and

temperature data by IEH Consulting

Continue analysis and write-up

Conclusions and insight for policy

Final report Summer 2017

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

THANK YOU

julietteburroughsneaorguk

wwwneaorguk

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

COFFEE BREAK Seminar resumes at 12 noon

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

GROUP DISCUSSION

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Views on early delivery of transition scheme

a What have been the most noticeable changes in the pattern of delivery since the start of ECOT

b Has the effectiveness and customer experience of ECO improved

c What are the types of households tenures or types of measures that are now a greater focus

d Are you actively developing ECO-flex projects

e Who are ECO-flex projects targeting and how

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Views on longer-term scheme

a Have you got any comments on NEArsquos high-level position on the longer term scheme

b Do you agree it is right to focus the longer-term scheme on households who are most in need

c Support that is free to access

d What are the priority technologies to consider

e How do we ensure vulnerable consumers are treated fairly

f How will the Digital Economy Act effect the role you play in identifying and delivering help under ECO

g What are the key opportunities for ECO resources to complement co-ordinate and support other activity and programmes

h What separate schemes outside of ECO are required and what key gaps in provision would they fill

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA

Thank you for attending

Please check your emails for a link to our Survey Monkey questionnaire

httpswwwsurveymonkeycoukrWSHSNEA