8 Necessary Roles Within All Strong Teams

February 20, 2013

Presented by: Maysa Hawwash, National Manager – Talent Management Solutions

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Agenda

What is a Team?

Why a Team?

Types of Teams

Let’s Talk Personality

8 Essential Roles

Effective Tools

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What is a Team?

“A real team is made up of a group of people who share a passion for a common and collective goal”

- Adapted from J. Richard Hackman, Groups that Work (and Those that Don’t)

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Why a Team?

• Creates synergy

Contributions as a whole are greater than the sum of its parts

• Maximizing synergy

• Directly affects bottom-line performance

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Types of Teams

• Permanent/Functional Teams

• Cross Functional Teams

• Self Directed Teams

• Virtual Teams

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High Performing Teams

High Performing Teams

• Clear and unifying goal

• Leverage strengths and talents

• Solutions-focused

• Consistently achieves extraordinary results

• Engaged team culture

• Regular acknowledgement

• High levels of trust

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Dysfunctional Teams

Under-Performing Teams

• Unclear goals

• Work is not enjoyable

• Problem-focused

• Mediocre results

• Negative, blame-based culture

• “Closed Door Sessions”

• Distant team members

• Low levels of trust

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The Power of Alignment

• Clear goals and a common purpose

• Individual and group goals CAN co-exist

Try this exercise:

Ask the individual members to write down on a piece of paper what they believe is the most important goal of the team. Collect all the papers and read out what has been written.

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Team Composition

“Leaders of companies that go from good to great start…by getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.”

- Jim Collins, Good to Great

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Selection of Team Members

• What are your team’s core competencies?

• What are the gaps?

• Who is the unofficial leader in your team?

• Is there an alignment between personal and group goals?

• Is your compensation strategy aligned with what you want the team to achieve?

• What are the consequences of your team’s Strengths and Weaknesses?

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8 Essential Roles of Strong Teams

1. Practical

2. Consulting

3. Driving

4. Creative

5. Catalyst

6. Critical Judge

7. Supportive

8. Detailed

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8 Essential Roles – Practical

• Turn ideas into practical, workable, well-organized outcomes

• Useful when getting started on a project quickly

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8 Essential Roles – Consulting

• Concerned about how team works together towards achieving goals

• Useful for drawing out everyone’s contributions.

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8 Essential Roles – Driving

• Pushes all individuals towards meeting objectives.

• Useful when performing on tight deadlines.

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8 Essential Roles – Creative

• Finds new ways of performing tasks.

• Useful in developing products or services that require unusual solutions.

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8 Essential Roles – Catalyst

• Lively communicator who finds out who is doing what, who knows what, and who controls what.

• Useful when projects require additional support from external parties.

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8 Essential Roles – Critical Judge

• Calm critic who quickly points out the flaws in plans and ideas.

• Useful on projects where there is a high cost if mistakes are made.

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8 Essential Roles – Supportive

• Promotes team spirit by maintaining and improving human relations within the group.

• Useful when team works together on a long-term basis, when the possibility of losing momentum increases with time.

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8 Essential Roles – Detailed

• Highly attentive to detail, orderly, and generally conscientious.

• Useful when providing quality control/assurance on a project.

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Choosing the Right Leader

• Get the right people on the bus

• Clear direction

• Creates an environment that fosters synergy

• Right balance of task and relationship orientation

• Able to leverage the strengths within their teams, and look for ways to fill the gaps

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Tools for Better Teams

• Personality Assessments

• Team Communication Profiles and Reports

• 360 as a feedback tool

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Team Communication Report

• Work more effectively with the individual members of your team.

• Learn how to adjust your behaviours for optimal communication

• Create a more open, positive relationship with your team members.

• Maximize your influence when communicating with peers, team members and your manager

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Trait Interaction with your Team Members - Sample

• DOMINANCE: Both you and Jane have Dominance above the midline. Because you are accountable for improved communication, you should stretch your Dominance lower and allow Jane to feel more in control of your interactions. you need to remember that it will be important to focus on getting results.

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Trait Interaction with your Team Members - Sample

• EXTROVERSION: Both your and Jane's Extroversion are above the midline. You should be able to communicate effectively and enjoy the process. However, you will need to be accountable for bringing discussions to a successful and timely conclusion. You must ensure that socializing and other digressions do not side-track discussions.

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Trait Interaction with your Team Members - Sample

• PATIENCE: Both your and Jane's Patience are above the midline. Since you are accountable for the success of the communication, you will need to stretch your Patience lower and move the discussion along. Probe to discover Jane's concerns regarding timing - and then position yourself accordingly.

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Trait Interaction with your Team Members - Sample

• CONFORMITY: Your Conformity trait is above the midline while Jane's Conformity is below. Jane is an independent and creative thinker who resists being bound by structure. Occasionally, you will need to gently remind Jane of your organization's standard operating procedures. If you feel you must discuss details and systems, focus on how they fit into Jane's "big picture."

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How does a Team Communication Report help?

• Understand your team’s priorities

• Learn how to create rapport with team members

• Learn how to communicate effectively through adjusting your style

• Determine the sensitive areas to consider and/or avoid

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In Conclusion

Strong teams don’t just happen, they are a result of a deliberate process that involves the following:

– Selection of team members according to competencies needed for type of team

– Understanding of individual’s goals and priorities to create an alignment with team goals

– Adjusting communication style to effectively motivate and drive the right behaviours

– Leveraging team member’s strengths

Questions

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Q & Awith Maysa Hawwash,

National Manager,Talent Management Solutions

8 Essential Roles Within Strong Teams

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Free Offer

• We’re offering a free 60-minute Team Consultation that can include:

Exploring current challenges within your team

Effective team communication strategies

Learning the different functions within your team

Contact Maysa to take advantage of this exclusive offer!mhawwash@na.drakeintl.com416.216.1067

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Thank You for Attending For questions, please contact Maysa Hawwash

mhawwash@na.drakeintl.com

416.216.1067

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