w w w .a l h a y

a t c c .c o m

• Life Contact Center founded in 2011 as a

private limited company that operates a

worldwide network of outsourced services,

with huge numbers of seats operated by the

corporate office in Riyadh K.S.A.

•Life Contact Center Works according to

C.O.P.C Standards.

Survey

•C.O.D

Telemarketing

•Collection

Reservations

•Customer care

Help desk

•Complains

Increase

Customer loyalty –satisfaction.

QOS

RETURN ON

INVESTMENT

We are working according to C.O.P.C Standards which

have specific determinants :

•All calls coming to the call center have to be answer

with 100% QOS .

•AHT : The average handle time according to each

project .

•Ringing time less than 20 seconds.

•Queue time (monitoring) >>> according to project policy

•One supervisor for each 13 agents .

•Quality control team listen to calls by 2% tell 5% for all

agents

Decrease

Managerial headache

Customer non satisfaction

Cost

Agent

Operation supervision

Quality control

Work force management

Communication system

•M.A.X

Data Base System

•C.R.M

Communication system

•M.A.X

Data Base System

•C.R.M

Thank You

Life Contact Center

Ahmed Salah

Sales supervisor

+966564969292

a.salah@alhayatcc.com