7th Annual Asian SSO HR Conf. (Singapore)

Shared Services7th Annual Asian

& OUTSOURCING for HRTransforming HR process, becoming vital business partners and achieving economies of scale

Main conference: 24 - 25 March 2009 Grand Copthorne Waterfront Hotel, Singapore

For the first time ever:

• Streamed and topic specific content including:

Enhancing your HR Shared Services functions;

improving processes in-house and gaining

outsourcing innovation; measuring your Talent

Management performance

• Over 30 international insights by industry experts and HR Shared

Services leaders: Stimulation, presentation and discussion groups

for start-up phase and mature practitioners of HR Shared Services

• More intelligent interaction and industry specific round tables to

stimulate like-minded debates on Talent Management and retention;

and all other latest HR specific issues

• Speed Networking sessions to widen your book of contacts

• The Un-conference experience where you can control the

agenda to focus on your specific challenges based on priority

and importance

Pre & Post-ConferenceWorkshops & Masterclass

Workshop A:Benchmark your HR Shared Services to achieve higher performance and move from a cost savings centre to a strategic partner to the business

Workshop B:Expanding the type of processes delivered via HR Shared Services: The roadmap to success

Masterclass:Streamline processes, reduce costs & improve Services Levels: Increasing

stakeholder value and enhancing employee and customer loyalty

Workshop C:Drafting effective Service Level Agreements (SLAs) to provide basis for a fruitful partnership with BPOs: How to structure a contract that is more outcome based and not too transaction based

Workshop D:Better management of employee aspects during outsourcing and how to reach optimum alignment in the organisation

Workshop E:Defining the right KPIs for the HR Shared Service Center team

Workshop F:Talent & Performance Management plans for your Shared Services Centers

Sponsor Media Partners

Your WorldClass PanelIncludes:

96% New Speakers31 Speakers10 countries 6 workshops5 Panel sessions

4 streams

Call: (65) 6722 9388 | Fax: (65) 6720 3804 | Email: [email protected] | Web: www.ssohr.com

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16 JANUARY 2009

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Sanjay Singh,VP HR AsiaWhirlpool

Magesh Sambasivan,HR Consultant - Remuneration & Reporting, Asia ANZ

Brian McLaren,Director, Group HR Shared Services RBS

Tobias Kuehr,VP HR ServicesDeutsche Telekom AG

Arun Sehgal,Director HRGlaxo SmithKline

Werner Krieger,SVP HR Asia - PacificHenkel AG

Bikram Mishra,Head Global Resourcing Support HR Shared Service CentreStandard Chartered Bank

Basab Banerjee,SVP & Head TalentTransformationReliance Retail Ltd.

Hans Mielants,Corporate HR Management South Asia /ASEANHolcim Group Support Ltd

Ulrika Martinius,Regional Head HR World Health Organisation (WHO)

Anand Shankaran,Chief People OfficerAltium Ltd.

See the fullspeaker list inside!

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STELLAR SPEAKER LINE UPTobias KuehrVP HR ServicesDeutsche Telekom AG

Srikanth ChandrashekharAsia-Pacific HR Process Deployment LeaderHoneywell

Werner KriegerSVP HR Asia-PacificHenkel AG

Ashutosh LabrooAVP Group HRRSB Group

Aditya KohliHead of HR Country OperationsStandard Chartered Bank

Binayak BagchiDirector HR Shared ServicesAsia-PacificUnitedHealth Group

Kamarul BahreinHead of Regional HR Shared ServicesShell

Hans MielantsCorporate HR Management South Asia/ASEANHolcim Group Support Ltd

Sanjay SinghVP HR AsiaWhirlpool

Arun SehgalDirector HRGlaxo Smith Kline

Sanjeev SubramanianHead of HR Shared ServicesJones Lang LaSalle

Magesh SambasivanHR Consultant - Remuneration & Reporting, AsiaANZ

Basab BanerjeeSVP & Head Talent TransformationReliance Retail Ltd

S.M Farhad MahbubHead of HR Systems & Process HR OperationsGrameenphone

Rajesh SehgalVP HRInfotech Enterprises

Amber WilliamsSenior AssociateAshurst

Ulrika MartiniusRegional Head HRWorld Health Organisation (WHO)

Bikram MishraHead Global Resourcing Support HR Shared Service CentreStandard Chartered

Brian McLarenDirector, Group HR Shared ServicesRBS Bank

Peter HopeHead of Leadership & Development, Asia-Pacific, APRO HRAviva Asia

Chris TanOrganization Effectiveness S.E. AsiaBrady Corporation Asia

Larry FrazerPayroll Manager, Australia/New ZealandPfizer Australia

Anand ShankaranChief People OfficerAltium Ltd.

Vicky ChaiHR Manager, M&A/OutsourcingBT

Timothy KohVP HR TransformationCredit Suisse

Jorgen SkogstadService Strategy & PlanningSun Microsystems

Richard FongVP HR & AdminClover Group International

Adrian OleSenior Manager, Human CapitalDeloitte

Joydeep MutsuddiHR Director EuropeBD Medical

Deepak MendirattaHR Shared ServicesAricent

Tarkesh GuptaHR OperationsRockwell Automation


Welcome notefrom your chairman:

Dear Colleagues,

An increasing number of organisations are exploring the option of HR sharedservice centres, including the use of ‘offshoring’ and/or outsourcing. At theShared Services & Outsourcing for HR conference we will be looking at ways to best set up centralised HR, as well as how to move beyond the transactional aspect of the services and become a decision making unit.

A shared service centre is just one element of a wider change to the way that the HR department operates and is structured. Some high-profile organisations have set up HR shared services, mainly global and multinational companies; there is also increasing take-up in the public sector including and a number of local authorities, in particular in Asia Pacific.

The advantage of this conference is that it will showcase content of HR shared services which will vary from one organisation to another. A shared service centre can provide the full service from routine administration in, for example, recruitment, payroll and training, right through to supplying specialist HR information and advice on HR policy and practice. Join us in March to benefit from:• Sharedknow-how• Improvingqualityofservicetocustomers• Reducingcostsandavoidingduplicationofeffort• Respondingtoandfacilitatingorganisationalchange• Becomingapossibleprofitcentre

Looking forward to meeting you soon!

Warm regards,

Anand ShankaranChief People OfficerAltium Ltd.

Who will you meet:›››› Head of HR Shared Services›››› Learning & Development›››› Head of HR Service›››› Head of Service Delivery›››› Head of Outsourcing›››› Expenses & Benefits ›››› Payroll ›››› Global & Regional HR›››› Recruitment & Talent Management

Over 10 participating

countries include

Workshops & Masterclass


Create your own personalised itinerary reflecting your business needs from these quality interactive sessions. Get answers to your key questions in the intimate workshop and masterclass sessions.

Pre-conferenceMonday 23 March 2009

08:30 – 11:00 Workshop ABenchmark your HR Shared Services to achieve higher performance and move from a cost savings centre to a strategic partner to the business

This workshop is all about respond rightly to current challenges, and creating a best-in-class HR Shared Services organisation. The workshop leader will guide you through:

• Developing an understanding of HR SS enablers and how they collaborate with your current solutions • Learning how to provide improved service• Participating in the building of an ROI business case that will show you the benefits and cost savings associated with enhanced accuracy and consistency across all locations and employee groups• Better understanding necessary economies of scale• Gaining higher return on HR related technology investments; and reduction of labor costs and/or redeployment of HR generalists to more value added work

Werner Krieger, SVP HR Asia-Pacific Henkel AG

11:30 – 13:00 Workshop BExpanding the type of processes delivered via HR Shared Services: The roadmap to success

This workshop will focus on transforming HR service delivery model further from what organisations are used to today. By creating this infrastructure, it also provides an organisation with a platform on which to

build future HR capabilities and develop HR solutions directly linked to business issues. This session will focus on:

•Current HR landscape and transformation roadmap•View of where HR needs to be •Identifying Service Delivery Model structures •Challenges in designing, building and deploying service delivery models•Future role of HR following the designed roadmap

Binayak Bagchi,Director HR Shared Services Asia-PacificUnitedHealth Group

13:30 – 17:00 Masterclass[Lunch break included]Streamline processes, reduce costs & improve Services Levels: Increasing stakeholder value and enhancing employee and customer loyalty

This will be an interactive case study based session where the participants will get an opportunity to share best practice and develop solutions specific to their business environment, using the learning from the masterclass.Some companies have made dramatic improvements to the efficiency and effectiveness of HR through the introduction of shared services. Find out how the returns can be substantial for your organisation. The masterclass will identify essential elements that underpin successful planning and implementation and show how these factors are applied by high-achieving companies:

•Win management support •Plan for success •Design for efficiency and service •Communicate and consult •Build strong staff resources •Create a service culture •Set the right goals •Apply the right measures •Drive the process forward

Anand Shankaran, Chief People Officer Altium Ltd.

Post-conferenceThursday 26 March 2009

08:30- 11:00 Workshop CDrafting effective Service Level Agreements (SLAs) to provide basis for a fruitful partnership with BPOs: How to structure a contract that is more outcome based and not too transaction based

In this workshop delegates will get insight into drafting SLAs vital for a fruitful partnership with outsourcing providers. Very often organisations find themselves at a dead-end when it comes to service level agreements, because the drafting was poor and provided insufficient clarity to both parties. Attend this session to equip yourself with:

•Basic SLA drafting skills•Avoiding mistakes based on lessons learned•Agreeing on the right service provision with better clarity•Revising clauses and certain SLA paragraphs which cause the most problems•Understanding the needs and willingness of your organisation and the 3rd party

Amber Williams, Senior AssociateAshurst

11:30 - 13:00 Workshop DBetter management of employee aspects during outsourcing and how to reach optimum alignment in the organisation

Outsourcing seems to have become the new trend in organisational strategy. Although the potential economic benefits of outsourcing are thought to be considerable, a growing number of evaluation studies show disappointing outcomes. Cost savings tend to be less than expected and quality sometimes declines. A reason for these outcomes may be that - just like with downsizing and mergers-acquisitions in earlier days - managers tend to focus almost exclusively on economic aspects, ignoring the human and social impacts. This workshop will:

•Define organisational change implied in outsourcing, comparing it to mergers & acquisitions and downsizing•Identify some critical aspects of the transition management process which, when dealt with

effectively, may enhance the success of outsourcing•Outline successful transition management•Underline the importance of organisational change when implementing outsourcing.

Vicky Chai, HR Manager, M&A/Outsourcing BT

13:30-16:00 Workshop E[Lunch break included]Defining the right KPIs for the HR Shared Services Center team

This workshop will review leading practice service delivery design for human resources including typical components shared across the corporations business. You will have the opportunity to:

•View lessons learned from HRSS implementations•Learn and understand the leading HR Shared Service delivery model•Explore the processes for technology and staff selection for your HRSS•Learn practical alternatives to HRSS•Understand the technologies required by a leading HR shared services organisation

Basab Banerjee, SVP & Head Talent Transformation Reliance Retail Ltd

16:30 – 19:00 Workshop FTalent & Performance Management plans for your Shared Services Centers

The goal of HR Shared Services is constantly defined as improving overall service delivery by increasing value while lowering cost – but where do you start? What should be measured? What will matter most to your customers and business units?

In this workshop, you will learn:•The goal in performance management •Key steps in developing effective measures •Benchmarking internally and with external service providers •Techniques for keeping it simple and quick to generate results in days

Ashutosh Labroo, AVP Group HR RSB Group

Conference Day 1 - Tuesday 24 March 2009


08:30 Registration & Refreshments

09:00 SSON Welcome Anna Franz, Conference Director - SSON

09:05 Chairman’s Welcome Address Anand Shankaran, Chief People Officer – Altium Ltd.

09:20 Plenary Presentation 1 Becoming an indispensable business partner: How HR Shared Services needs to transform and grow to become part of the decision making unit

This case study will showcase a transformation journey like no other. Understand the necessary implementation plans to achieve the transition to a decision making unit: • Streamlining processes and technologies • Identifying necessary KPIs • Setting realistic targets and steps to achieve them

Brian McLaren, Director, Group HR Shared Services – RBS

10:00 Plenary Presentation 2 The evolution of HR processes and how these can help you transform your business agenda from a purely administrative to an executive think tank

• Establishing the right balance • Which strategic processes can be effectively centralised and which should remain local? Outlining challenges and successes • Gaining buy-in from the business for transformation • Creating strategic business partnerships • Developing centers of excellence • Setting global initiatives

Sanjay Singh, VP HR Asia - Whirlpool

10:40 Coffee & Networking Break

11:00 Panel Session MNC vs. regional companies: Does outsourcing really work better for multinationals and not local Asian companies?

Quiz the panel experts why they outsource and why they don’t? Is it really a common trend between local Asian companies not to outsource or to outsource less then their multinational peers? Find out for yourself and uncover all you wanted to hear about the outsourcing decisions.

Moderators: Sanjeev Subramanian, Head of HR Shared Services Jones Lang LaSalle Jorgen Skogstad, Head of Service Strategy & Planning Sun Microsystems Arun Sehgal, Director HR - Glaxo Smith Kline Timothy Koh, VP HR Transformation - Credit Suisse (Singapore)


14:20 Speed Networking Speed Networking is fun, exciting and effective way to make a lot of initial connections in a very different environment from the standard business networking meetings. Speed networking at our conference involves people meeting each other one at a time for a short interval and then moving on to the next person in line. In this way you are guaranteed to get as many business cards as possible and meet practically everyone in the room.

STREAM A:HR SS STRATEGY & GOVERNANCE (Find best ways to set up HR SSC and enhance your current HRSS for further growth)

PresentationBest practice for setting up HR Shared Services

Starting from scratch is not an easy task and each step needs careful evaluation and consideration. This presentation will cover some of the essentials for a successful start up:• Choice of location and size of the HR SS• Identifying the right jobs• Upgrading or implementing technologies necessary for support• Learning from the mistakes of others

Aditya Kohli,Head of HR Country Operations - Standard Chartered Bank

STREAM B:OUTSOURCING Vs. IN-SOURCING (See for yourself what is best for your organisation; hear pros and cons on outsourcing and find out what’s the best outsourcing mix for you)

PresentationDeciding on the right outsourcing mix for more efficient and progressive HR Shared Services

Depending on your industry and company size there is always the right recipe to follow for outsourcing. The presentation will identify which areas of HR SS need to be established in-house and which can be outsourced to get greater benefits. Examine the bets mix for your and what has worked for other organisations in this case study example.

Tobias Kuehr, VP HR Services – Deutsche Telekom AG

PresentationTransformation of HR operations in Grameenphone • XL to integrated system• Remembering that it’s not only HR who use HR data• The dynamic need of HR systems in a Telecom company• Combination of Internal and external resources

PresentationKnowledge retention – The ideal scenario: Outsourcing but retaining knowledge in-houseThe War for Talent is only getting fiercer in the Indian Market with the entry of new players and aggressive growth plans of businesses. An organisation needs to develop a Talent Acquisition Strategy that differentiates it from competition and is able

13:00

13:40

PresentationReceiving the right Feedback - Tools and techniques for appraisal and developmentThis presentation will highlight the critical factors for Feedback in respect to employee performance appraisal and learning development. Particular attention will be given to the use of assessment tools and effective emotional intelligence qualities of managers.

Ulrika Martinius, Regional Head HR – World Health Organisation (WHO)

PresentationImportance of HR evolution and the role of outsourcingIn this presentation the speaker will address and challenge on following topics:• The evolving role of HR • What are the risks to outsourcing? • Most important issues to address in order to ensure that an HR outsourcing initiative is successful? • Deciding what to outsource

Tarkesh Gupta, HR Operations – Rockwell Automation

14:50

• Employee engagement with virtual workspaces• The way forward to less paper office and shared services

S.M Farhad Mahbub, Head of HR Systems & Process HR Operations – Grameenphone

to attract and hire the right talent at the right time and at the right cost. In this presentation you will hear about:• The challenges in acquiring talent in India• Talent acquisition strategy• Employer of choice• Building talent capability• Developing process excellence• Optimising sourcing channels

Arun Sehgal, Director HR – Glaxo Smith Kline



16:40 Closing presentation Setting up an employee engagement culture: BD Medical case study

Building and sustaining a culture of engagement requires a full commitment from leadership and a climate that regularly considers how the corporate environment influences employee attitude, productivity, well-being and loyalty. Yet there are some key practices that can help propel an organisation in the right direction. In this case study you will see how BR Medical has been able to identify a strong link between their engagement, performance, and revenue levels. This session will offer practical ideas to drive engagement throughout your culture, including the effective development of frontline leaders and high- potential performers, a realistic assessment of alternative work arrangements, and Human Resource strategies that speak across generations.

Joydeep Mutsuddi, HR Director Europe – BD Medical

17:20 Round Table Session by Industry: Discuss industry specific HR Shared Services challenges with your peers. You can choose the industry table you prefer to sit at: Financial Services, NGO/Government, Oil & Gas, Pharma, IT, Telecom and Manufacturing

08:30 Registration & Refreshments

09:00 Chairman’s Welcome Address Anand Shankaran, Chief People Officer – Altium Ltd.

09:10 Plenary Presentation 1 The Future of HR Services - How Do We Measure Up?

Most organisations now recognise that effective HR Services support is vital to business performance and sound strategies are needed to significantly enhance the capability of this critical resource. Of course, developing a clear and robust strategy is just the beginning we also need to demonstrate how we add value to the organisation. In the end, achieving the desired results of any strategy hinges on effective, measurable execution.

Your round table leaders: Magesh Sambasivan, HR Consultant - Remuneration & Reporting, Asia – ANZ

Kamarul Bahrein, Head of Regional HR Shared Services – Shell

Ulrika Martinius, Regional Head HR World Health Organisation (WHO)

Larry Frazer, Payroll Manager, Australia/New Zealand Pfizer Australia

Tarkesh Gupta, HR Operations – Rockwell Automation

S.M Farhad Mahbub, Head of HR Systems & Process HR Operations – Grameenphone

Joydeep Mutsuddi, HR Director Europe – BD Medical

Rajesh Sehgal, VP HR - Infotech Enterprises

18:00 Chairman’s Remarks & End of Conference Day 1

This workshop will provide you with a framework for building an effective service delivery model, how to align the model to the organisation strategy and measure the value you add. • How leading organisations are improving HR Services • Developing a strategic plan to improve your company’s HR Service Delivery • Defining performance measures that align your programme to your organisation strategy • Developing a roadmap for your HR Services implementation or improvement initiatives.

Adrian Ole, Senior Manager, Human Capital - Deloitte

9:50 Plenary Presentation 2 The right steps to retaining talent in Shared Services: A success story from talent acquisition to retention

Like consumers, these days, employees too have more choice than ever before. Talent retention continues to be the major challenge in front of managers in virtually every industry today. Here are a few tips which need to be implemented for a healthy employee retention programme: • Best practice for candidate screening and job matching • Involve them in the decision making process • Pay for performance and pay fairly • Build a learning culture where developing new skills is actively encouraged • Develop and follow a leadership style and organisational culture

Magesh Sambasivan, HR Consultant - Remuneration & Reporting, Asia – ANZ


11:00 Round Table session by maturity From start-up towards a beyond transactional service engine. The round tables will help you understand what you need to change in order to become a strong business partner and innovative service provider. The speakers of the day will be challenging you on various areas such you’re your Shared Services Processes, Structure, Technology Benefits and Employee Engagement.

11:40 HAVE A SAY: It’s time to vote for your most challenging to least challenging agenda specifics

The un-conference will cover the 5 most pressing topics you will have voted for in a short 10 minutes gap on day one, making it your own personalised session. The speakers you have chosen will offer real time solutions for these issues in a spontaneous discussion. Please bring along questions and enjoy this opportunity to have control over your own agenda.

12:00 Lunch & Networking Break

Panel SessionMeasuring your strategy & governance performance Ask the panel speakers howthey measure their success and prove return on investment (ROI) when it comes to the decisions of strategy and governance.

Panelists:Sanjeev Subramanian,Head of HR Shared Services – Jones Lang LaSalle

Aditya Kohli,Head of HR Country Operations - Standard Chartered Bank

Adrian Ole, Senior Manager, Human Capital - Deloitte

Panel SessionMeasuring your outsourcing and/or in-sourcing performanceAsk the panel speakers how they measure their success and prove return on investment (ROI) when it comes to outsourcing and/or in-sourcing decisions.

Panelists:Binayak Bagchi,Director HR Shared Services Asia-PacificUnitedHealth Group

Tobias KuehrVP HR ServicesDeutsche Telekom AG

Tarkesh GuptaHR OperationsRockwell Automation

15:30

Conference Day 2 -Wednesday 25 March 2009

Wine Tasting Masterclass Evening• Discoverandtastewinefromaroundthe world• Understandthedifferentgrapes,regions and processes• Relaxaftertheconferencedayoneand share your new found knowledge• Agreatlearningexperiencewithmore networking amongst your peers


14:20 Coffee & Networking Break 16:10 Coffee & Networking Break

Presentation Achieving greater efficiency in HR Shared Services – Best technological tools and practicesOverall this session willshowcase how technology canincrease HR’s efficiency and effectiveness with respect to client service. The focus is to ensure the successful implementation of the Service Center technologies in support of the larger initiative to drive the center to an excellent service delivery partner.

Bikram Mishra, Head Global Resourcing Support HR Shared Service Centre - Standard Chartered Bank

Presentation Best strategies for talent management and retentionThis presentation will cover:• Barriers to effective Talent management• Talent development strategies for different segments• Developing top Talent• Career Planning• Succession planning• Talent retention• Employee Engagement : Q12 of Gallup• Employer Branding

Rajesh Sehgal, VP HR - Infotech Enterprises

STREAM C:PROCESSES & TECHNOLOGY (Improve and enhance your processes such as Payroll, Employee Self Services, Document Management, ERP)

PresentationTransition and transformation into a centralised environment and how HR technology plays an important part in a successful start-up and continuation• HR transformation: (New) HR Trend• HR transformation journey at Holcim• HR transformation lessons learned• HR transformation future

Hans Mielants, Corporate HR Management South Asia/ASEAN - Holcim Group Support Ltd

STREAM D:TALENT MANAGEMENT (This stream is all about overcoming challenges in Recruitment, Talent Acquisition, Learning & Development)

PresentationLeadership Developmentin a shared service modelIn this session, the speaker will define the roadmap for creating leadership development and succession planning in organisations. The audience would understand competency matrix, 360 degree feedback, leadership development interventions, coaching & mentoring, and the relationship between them and succession planning.

Chairman of Stream D: Adrian Ole, Senior Manager, Human Capital - Deloitte

Basab Banerjee, SVP & Head Talent Transformation – Reliance Retail Ltd

13:00

PresentationHow cutting edge technology can help you achieve greater efficiency in HR Shared ServicesThis presentation will highlight trends of large single-sourced deals to a multi-sourced environment where customers need to take on strategic ownership and control of resources, technologies, services and the likes. Moreover find out how the use of technology can drive that relationship. Find out how you can support infrastructure, yet be able to provide excellent service to the business and drive a connected model with your suppliers.

Jorgen Skogstad, Service Strategy & Planning – Sun Microsystems

PresentationBrady Corporation case study on Talent ManagementIn this presentation Chris will share a case study which helped her organisation to became a leader in the marketplace by cultivating a better brand of leadershipand talent management inthe workplace. And how you can call on your employees to:• Focus on the customer• Expect high performance• Continuously learn and coach others• Inspire one another

Chris Tan, Organization Effectiveness S.E. Asia -Brady Corporation Asia

14:50 Panel SessionMeasuring your process & technology performance. Ask the panel speakers howthey measure their success and prove return on investment (ROI) when it comes to technology and process implementations.

Panelists:Jorgen Skogstad, Service Strategy & Planning – Sun Microsystems

Hans Mielants, Corporate HR Management South Asia/ASEAN - Holcim Group Support Ltd

Bikram Mishra, Head Global Resourcing Support HR Shared Service Centre - Standard Chartered Bank

Larry Frazer, Payroll Manager, Australia/New Zealand – Pfizer Australia

Srikanth Chandrashekhar, Asia-Pacific HR Process Deployment Leader – Honeywell

Panel SessionMeasuring your Talent Management performance. Ask the panel speakers how they measure their successand prove return on investment (ROI) when it comes to hiring, training and developing talent. Undoubtedly one of the most difficult areas to measure in HR.

Panelists:Werner Krieger, HR Management Asia-Pacific – Henkel AG

Anand Shankaran, Chief People Officer – Altium Ltd.

Sanjay Singh, VP HR Asia – Whirlpool

Rajesh Sehgal, VP HR – Infotech Enterprises

16:40

PresentationTaking the next big step: Moving from local to regional to global payroll processingThe ideal payroll software helps companies to easily process employee payrolls. Tracking of tax withholding, vacation time, over time and other benefits are some of the other important features found in most payroll software. How do you combine and manage all these when moving towards a regional or even global payroll system? In this presentation you will get to learn how.

Larry Frazer, Payroll Manager, Australia/New Zealand – Pfizer Australia

PresentationBest learning & development programmes in HR Shared ServicesIn this presentation, the speaker will identify vital factors necessary to design creative and innovative learning and development programmes. Find which tools are best for you to create an environment of quality, success and future development of the people in your organisation.

Ashutosh Labroo, AVP Group HR – RSB Group

15:30

13:40

17:20 Presentation Establishing the right Talent Management tools in your HR Shared Services Once employees have been hired, the leadership of a company or organisation must put to good use the skills, aptitudes and experience of this human capital. As markets and business rapidly evolve and change, so does the work environment. Efficient talent management translates to a high rate of employee retention – and this means high productivity as well as employee satisfaction. Managing employee talent, however, often involves more than just keeping people content at their jobs. Career development is a key factor. The leadership of a company or organization must constantly maintain talent management strategies to ensure proper employee placement and utilization of resources.

Peter Hope, Head of Leadership & Development, Asia-Pacific, APRO HR - Aviva Asia

18:00 Chairman’s Closing Remarks & End of Conference

Sponsorship And Exhibition Opportunities

Our conference programs are highly successful because they are dedicated to helping delegates reach their Shared Services and Outsourcing goals. The vast majority of successful Shared Services processes have been achieved using external consultancies and dedicated software solutions, therefore the overwhelming majority of our speakers advocate this route to Shared Services success. High profile association through sponsorship allows you to demonstrate your thought leadership and present the business case for your products and services to the Heads of Shared Services and Executives from companies all over the world. The earlier you contact us, the greater the branding and promotional opportunities available. Gain maximum ROI from your marketing spend by building in this event into your plans for 2008 now and ensure you will be engaging new business in 2009. Call Sponsorship on +65 6722 9388 or e-mail [email protected] to discuss your requirements.

Join this superior summit to benefit from:1. OVER 30 best-practice case studies and recommendations by industry leaders to benchmark your own HR Shared Service Center performance2. Debates and discussions on Outsourcing vs. In- sourcing and what’s the right mix for your organisation

3. Talent Management & Retention: Best practice for your HR Shared Services for healthier attrition rates4. Innovative networking and knowledge-sharing opportunities with speakers and delegates from over 20 countries from APAC and beyond5. Discovering latest technology tools to help you stay ahead of the rest

About the Conference Venue

The hotel is ideally situated on the corner of Havelock Road and Kim Seng Road. Along the banks of the historic Singapore River, the Central Business District (CBD) is just minutes away and the hotel is easily accessible to the entertainment areas of Chinatown and famous Orchard Road.


INDUSTRY BREAKDOWNOF OUR 2008 EVENT

GEOGRAPHY BREAKDOWNOF OUR 2008 EVENT

Oil & Gas Government Consultants Retail

Manufacturing IT Pharma Finance

4%

7%

13%

12%

13%

15% 15%

21%

Oil & Gas Government Consultants Retail

Manufacturing IT Pharma Finance

4%

7%

13%

12%

13%

15% 15%

21%

China India Kuwait South Korea Thailand United States

Singapore Malaysia Hong Kong Taiwan Indonesia Phillipines Australia

1%

1%1%1%4%4%4%

6%

6%

7%

11%

19%

35%

China India Kuwait South Korea Thailand United States

Singapore Malaysia Hong Kong Taiwan Indonesia Phillipines Australia

1%

1%1%1%4%4%4%

6%

6%

7%

11%

19%

35%

ABOUT IQPC

CONFERENCE SPONSOR

MEDIA PARTNERS

ABOUT SSON

IQPC provide business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up up-to-date with industry trends, technological developments and regulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for

their respective industries. IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Singapore, Stockholm, Sydney and Toronto – with additional openings scheduled for 2008. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

Deloitte offers clients a multidimensional approach to addressing their issues. We draw upon a combination of services in accounting, tax, consulting, and financial advisory to understand and evaluate those issues more broadly and more deeply than

our competitors. This unique 360-degree perspective is what we call the Deloitte Difference. By applying this approach every day, we provide greater value to the clients we serve. Deloitte Consulting in South East Asia is positioned as a Top Tier consulting organization to both multinational organizations and large local organizations in Asia. With over 300 consultants residing in the region, its charter is to assist organizations achieve their business objectives and goals through the following approaches: Bring the best and relevant talents through its multidisciplinary approach, leverage global networks as well as understand challenges of specific industries particularly within the Asian context.www.deloitte.com

Get contacts for life: Become a member of the Shared Services &

Outsourcing NetworkSSON provides research, training and networking for over 4,500 shared services executive members from over 50 countries around the world. Whether you need resources to write a report, facts to benchmark performance against or simply want to meet some of your peers at the same stage of development, we can support you.You’re used to meeting your peers at IQPC’s global series of shared services conferences, we wanted to make sure that you could do it online too. Driven by a worldwide network of teams researching the latest trends and developments in shared services and outsourcing plus the contributions of our shared services practitionermembers, our web portal offers you all the resources you need:• Networking via our Q&A Forum and blogs• Extensive archives, recent white papers and industry reports

• Constantly updated shared services and outsourcing news, interviews and features from around the world• A monthly hard cover magazine, Shared Services News, bringing best practice strategies straight from your peers• A job board for the global shared services industry• 35 shared services conferences around the world plus on-line webinars• Webcasts and podcasts for you to download and listen to on-the-go• Since their conception in 1999, the Shared Services

Excellence Awards programs now span across the Americas, Europe, and Asia Pacific regionsFor more information visit www.ssonetwork.com

Sign up today, pay only $149.99 USD and receive benefits that will help you to take implementation to the next level.

Shared Services7th Annual Asian

& OUTSOURCING for HR

Transforming HR process, becoming vital business partners and achieving economies of scale

Main conference:24 - 25 March 2009 Grand Copthorne Waterfront Hotel, Singapore

*Register and Pay in full no later than 16 January 2009 to qualify for the Early Bird Discount.

Register as a team of 3 and pay no later that 16 January 2009 to enjoy an additional discount of a free workshop (inclusive of conference packages)

All prices in SGDEarly Bird

Price for SSON Members

Early Bird Price for Non-SSON

Members

Standard Price for SSON

Members

Standard Price for Non-SSON

Members

Price for Vendors and Solution

Providers

Supreme Package (Conference + 6 Workshops + Masterclass) 10,83812,042

(SAVE 1,800)11,108

12,342(SAVE 1,500)

15,042(SAVE 1,500)

Titanium Package (Conference + 6 Workshops) 9,44410,493

(SAVE 1,500)9,714

10,793(SAVE 1,200)

13,493(SAVE 1,200)

Platinum Package (Conference + 5 Workshops) 8,3209,244

(SAVE 1,300)8,590

9,544(SAVE 1,000)

12,094(SAVE 1,000)

Diamond Package (Conference + 3 Workshops + Masterclass) 7,4668,295

(SAVE 1,200)7,736

8,595(SAVE 900)

10,845(SAVE 900)

Gold Package (Conference + 4 Workshops) 7,1967,995

(SAVE 1,100)7,466

8,295(SAVE 800)

10,695(SAVE 800)

Silver Package (Conference + 3 Workshops) 6,0716,746

(SAVE 900)6,341

7,046(SAVE 600)

9,296(SAVE 600)

Bronze Package (Conference + Workshop + Masterclass) 5,2175,797

(SAVE 800)5,489

6,097(SAVE 500)

8,047(SAVE 500)

Copper Package (Conference + 2 Workshops) 4,9475,497

(SAVE 700)5,217

5,797(SAVE 400)

7,897(SAVE 400)

Regular Package (Conference + Workshop) 3,8234,248

(SAVE 500)4,093

4,548(SAVE 200)

6,498(SAVE 200)

Conference only 2,7002,999

(SAVE 300)2,970 3,299 5,099

Masterclass only 1,849

Workshop only A B C D E F 1,449 each 1,599 each

• DiscountsDONOTapplytoworkshop(s)ormasterclassonlybookings•Singaporecompanies,pleaseaddprevailingGST

• RegistrationswithoutimmediatepaymentorcreditcarddetailswillincuraprocessingfeeofSGD99perregistration

Please do not remove this label even if it is not addressed to you.

Your Payment Method ( Please tick )PAYMENT POLICY: Payment is due in full upon booking. Full payment is mandatory for admission to the event.

1. By Credit Card

Visa MasterCard Amex

Card No: Expiry Date:

Name of Cardholder: .........................................................................................................................

Signature: .....................................................................................................................................(Signature is mandatory)

2. By Direct Transfer Account Name: IQPC Worldwide Pte Ltd Bank Code: 7232 Account No: 147-048128-001 Swift Code: HSBCSGSG Bank Name: The Hong Kong and Shanghai Banking Corporation Bank Address: 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320

All bank charges to be borne by payer. Please ensure that IQPC receives the full invoiced amount. Please quote invoice number/s & QD 12123.002 with remittance advice. 3. By Cheque / Bank Draft Payable to: IQPC Worldwide Pte Ltd. IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893 Tel. (65) 6722 9388 Fax. (65) 6720 3804 Email. [email protected]

DELEGATE DETAILS

Please note: - If you have not received an acknowledgement before the conference, please call us at +65 6722 9388 to confirm your booking.

PLEASEPHOTOCOPYTHISFORMTOREGISTERMULTIPLEDELEGATES

Name:

Position:

Email:

Tel:

Signature:

Approving Manager:

Head of Department:

Nature of Business:

Company:

Address:

Postcode:

Attention Invoice to:

Tel:

Fax:

IagreetoIQPC’sterms&conditions.

(Signature is mandatory)

Email:

My booking code is: QD 12123.002 A B C D R S T XPlease complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings.

IQPC WORLDWIDE PTE. LTD.Company Registration No: 199702288Z

Copyright© 2008 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-

readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd

CANCEllAtiON, SuBStitutiONS & PrOgrAM ChANgE POliCy: You may substitute delegates at any time by providing reasonable advance notice to IQPC.• For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

yOur DEtAilS: Please email our Database Manager at [email protected] and inform them of any incorrect details which will be amended accordingly.

DAtA PrOtECtiON: Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below.

Please do not pass my information to any third party.

Registrations received without immediate payment or credit card details will incur a processing fee of SGD99 per registration. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance.

PAYMENT TERMS

5 WAYS TO REGISTEROnline: Email: Phone: Fax: Post:

www.sshor.com [email protected] 65 6722 9388 65 6720 3804 IQPC Worldwide Pte Ltd 61 Robinson Road #14-01 Robinson Centre Singapore 068893

Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged at Grand Copthorne Waterfront Hotel Singapore for attendees at this conference. To take advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance.

VENUE & ACCOMMODATION

CONFERENCE DOCUMENTATION & AUDIO CD

Grand Copthorne Waterfront Hotel Singapore 392 Havelock Road, Singapore 169663 Tel: +65 6733 0880 Fax: +65 6737 8880Web: www.grandcopthorne.com.sg

Attendee: Conference Documentation and Audio CD with a SGD100 discount: SGD699.Non-attendee: Conference Documentation and Audio CD at SGD799.Non-attendee: Conference Documentation at SGD549.

(N.B. Advance orders will determine whether or not this conference will be recorded - Please enclose payment with your order.) Orders without immediate payment or credit card details will incur a processing fee of SGD99 per order.

Any custom duties & taxes imposed on the shipment of order/s shall be borne by the recipient.

IQPCrecognisesthevalueoflearninginteams.Groupbookingsatthesametimefromthesamecompanyreceivethesediscounts: 3 or more 7% 5 or more 10% 8 or more 15%Thisofferisexclusiveoftheearlybirddiscount.Callusforaspecialdiscountrateforteamsof10andabove(Notapplicabletomasterclassorworkshop(s)-onlybookings).

PAYMENT METhODS

DISCOUNT & TEAM DEALS

7th Annual Asian SSO HR Conf. (Singapore)

Education

Transcript of 7th Annual Asian SSO HR Conf. (Singapore)