7ps of service industry
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Transcript of 7ps of service industry
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WHY VINAYAKA????A multi service organization functioning at Cochin.
Caters to typical Kerala Vegetarian-Sadhya and other delicious recipe.
It extends its service by providing its own fully furnished magnificent Kalyana Mandapam (A/C), convention centre, and party hall.
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Started in 1992 at Kadavantra in Kochi
by Sri. M Anantharaman
Delivery Services includes Onam
sadyas, Choroonu function, weddings and receptions, tea
parties, Shashtipoorthi celebrations,
birthday parties, office get-
together's etc., or ordering the entire
feast home.
During festival seasons Vinayaka prepares special
feasts for employees of more
than 100 organisations
including banks, offices, factories
and other institutions in the private and public
sectors thus carving out a niche for
themselves by the dedication,
promptness and quality.
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CORE PRODUCTSUPPLIMENTARY PRODUCT
CONVENTION CENTRES• SIDHI VINAYAKA
MANDAPAM• ANNAPOORNESWAR
I• VINAYAKA KALYANA
MANDAPAMFULL MARRIAGE PACKAGES FOOD CATERING SERVICES FOR ALL OCCASSIONS
LARGE WELL FURNISHED LOUNGE
HOIST FOR TRANSFERING FOOD
SPECIAL PAYASAM COUNTER
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• The pricing has been fixed taking into consideration all the objectives: Revenue and Profit Objectives, Patronage and User base related Objectives.
• A very Competitive pricing strategy-The pricing is correct that it creates value to customers since not just the products alone but the ambience is also great.
• During Off-season(June-July) the halls are available at a reduced rate.
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The Convention centre is strategically placed at Kaloor-Kadavanthra Road , which is the heart of Cochin city.
The particular placement is taking into consideration that the area is free the city traffic and people can arrive to the spot through various routes.
The easiness to access the place make them different from others.
Also there are no other convention centres in the nearby locality too makes VINAYAKA more choicely among the people Also the Catering service division is providing service to all places through their own vehicles as mode of transport
PLACE
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WORD OF MOUTH
ONLINE PROMOTI
ON
SOCIAL MEDI A
MARKETING
PRINT ADDS
The firm mainly do its promotional activities through word of mouth. Most of its customers are well aware of the quality of service provided by VINAYAKA. In addition to that have promotion through Facebook, print adds, festival offers etc.
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CUSTOMERS DESK OFFICERS
•The firm has around 20 front line employees•For providing Catering service they have 70-80 staff including drivers for delivery van
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VINAYAKA
Physical evidence consist of infrastructure, people ,food ,other utilities used, bills, broachers' etc.