7 Habits Of An Ideal Customer Service Manager
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Transcript of 7 Habits Of An Ideal Customer Service Manager
If you are a Customer Service Manager looking to succeed in delivering the best customer service, here is what you need.
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7 Habits of an Ideal Customer Service
Manager
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Provide training to individuals
Understand team strengths
Eliminate barriers for team
1. TEAM BUILDING
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Keep organizational spirits high
Personally guide staff members
Provide constant motivation to all employees
2. RESPONSIBILITIES AS A TEAM LEADER
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Set individual performance goals
Periodically evaluate their service delivery
Build rewards and recognitions program
2A. PERFORMANCE APPRAISAL
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3. DELIVERY METRICS
Reduce the support process cost
Actively monitor the help desk metrics
Set competitive targets for the team
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4. CUSTOMER ADVOCACY
Analyze complex issues from customers
Troubleshoot and provide suitable solutions
Demonstrate methods of customer response
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5. EMOTIONAL INTELLIGENCE
Know the Emotional Quotient of customers
Understand the impact of the same
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6. STRATEGIES, PLANNING & DOCUMENTATION
Strategize for all kinds of support volume
Train the team on emergency preparedness
Maintain comprehensive record of all tickets
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7. INNOVATION & CUSTOMER ENGAGEMENT
Drive continuous improvement
Encourage innovation & build relationships
Bring an enriching support experience