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STAT SHEET December 18-24, 2017December 18-24, 2017

POWER

330 outage incidents 15,592 customers affected

WATER customers experienced NO SERVICE INTERRUPTIONS

customer calls handled

35,348

on time bills98.07%

meters read96.39%

estimated bills2.87%

CUSTOMER SERVICE

customers experiencedNO OUTAGES

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customer calls handled

35,348

on time bills98.07%

meters read96.39%

estimated bills2.87%

CUSTOMER SERVICE

JUL 2

014

JUL 2

015

2:44

JAN

2015

3:29

8

10

PEAK

AVER

AGE H

OLD

TIMES

JUL 2

016

JAN

2017

FEB

2017

MAR

2017

APR

2017

MAY 2

017

JUN

2017

JUL 2

017

AUG

2017

SEP

2017

OCT 2

017

NOV

2017

1:33 0:21 0:20 0:11 0:07 0:280:42

JAN

2016

0:43 0:16

122 applications confi rmed1 day confi rmation timeAll calls to Solar Hotline returned within 24 hours220.7 MW of incentivized installation since program began in 1999~$312.7 million in rebates paid

TRANSPORTATION ELECTRIFICATION (JULY 1- OCT. 31) Commercial Chargers: 99 installed

CHARGE UP LA! EV CHARGER REBATES PAIDResidential EV Chargers: 239Commercial EV Chargers: 6

99.80%

68 main leaks 1,360 service interruptions

40MI N U T E S

MI N U T E S

MI N U T E S

1:00 1:212:04 1:57

GOING SOLARSOLAR INCENTIVE PROGRAM (RESIDENTIAL)

98.96%

This week’sThis week’sThis week’s

averageaverageaveragehold time!hold time!hold time!

S E C O N D S

1:49

WATER CONSERVATION REBATES & SAVINGSCASH IN YOUR LAWN

Residential Customers Commercial Customers

793,206 sq. ft. of turf removed 157,100 sq. ft. of turf removed~34.9 million gallons saved ~6.9 million gallons saved

Total turf removed=16 1/2 football fi eldsTotal water savings= enough to supply 384 single-family homes annually

CA FRIENDLY LANDSCAPING @ LADWP FACILITIESDistributing Station 22Canoga Park, CA

Completed: December 21stTotal turf removed: 5,566 sq. ft.

Total water-wise landscaping applied: 7,775 sq. ft.

Estimated annual water savings: 233,250 gallons=enough to supply 2 single-family homes annually

JULY2017

2017

Sinc

SEPTAs of

2017Jan.- Oct.

2017Jan.- Nov.

STAT SHEET

Service Interruptions99.80% of customers experienced NO SERVICE INTERRUPTIONS.

For the week, there were 68 main leaks and 1,360 service interruptions.

New Legislation in 2018 Regarding Metering Requirements

New legislation taking effect on January 1, 2018 regarding water metering requirements will affect new construction of multi-unit residential complexes. Senate Bill 7 (SB7) requires the use of individual meters or submeters to provide residents of multi-unit complexes with their own water service and bill, and thus, empowering them to make water conservation decisions that they can track. LADWP’s water service requirements for multi-unit residential complexes will assist in providing timely and efficient service to assist developers in compliance with this new requirement. To read about SB7 and LADWP requirements, or to view a webcast of an LADWP presentation on the new legislation, visit www.ladwp.com/SB7.

Increased Rebate for “Cash in Your Lawn” ExtendedLADWP has extended the $2 per square foot (sq. ft.) rebate through the end of January 2018 so that more customers can take advantage of the limited-time, increased rebate for replacing turf with California Friendly® landscaping. So far this year, LADWP’s commercial and residential customers have “broken up” with lawns and removed a combined 950,000 sq. ft. of grass through LADWP’s California Friendly® Landscape Incentive Program. The program has resulted in an estimated 41.8 million gallons of water saved. That’s enough water to supply 384 single family homes in LA annually. Go to www.SavetheDropLA.org for details. To learn more about sustainable landscaping, LADWP is co-sponsoring a workshop on January 7th in Van Nuys with Surfrider Foundation and Selva International on how to remove turf and build a rain garden. Visit www.facebook.com/ladwp for details and to sign up. The workshop is free but space is limited so register today.

Another LADWP Facility Goes California Friendly ®Distributing Station 22 (DS-22) in Canoga Park is the latest LADWP facility to receive a drought-friendly makeover, and was completed on December 21. The makeover is estimated to save 233,250 gallons of water annually through the removal of existing lawn, replaced with California Friendly® plants and other water-wise landscaping. The estimated water savings from the landscaping makeover is enough to supply two single family homes on an annual basis.

Outages98.96% of customers experienced NO OUTAGES.

For the week, there were 330 outage incidents, affecting 15,592 customers.

• Full and partial circuit outages affected customers mostly in Sun Valley, Hollywood Hills, Vermont Vista, Sawtelle and Mar Vista.

• Transformer outages affected customers mostly in Wilmington, Sherman Oaks, Florence, Mar Vista and Studio City.

Solar Incentive Program (SIP)• SIP offers incentives to offset the cost of installing a solar

rooftop system at a customer’s home or business. To date, approximately 29,774 solar systems have been incentivized and put in service through SIP, totaling 220.7 MW.

• During the week, SIP staff confirmed 122 applications for rebates and did so in one day’s time. All calls to the Solar Hotline were answered within 24 hours.

LADWP is Charging Up Your Neighborhood

LADWP’s commitment to the electrification of the transportation sector continues to ramp up through various rebates and programs. From July 1, 2017, through the end of October, LADWP has installed 99 commercial electric vehicle (EV) chargers which includes public, workplace and fleet chargers at City and LADWP locations. In the same time period, LADWP has also provided rebates to 245 residential and commercial customers for the installation of EV chargers through its “Charge Up LA!” program. Residential customers can receive up to $500 per installed charger and an extra $250 for a dedicated time-of-use meter while commercial customers can receive up to $4,000 per installed charger for up to 20 chargers per property. Go to www.ladwp.com/EV for details.

WATER POWER

• Customer call wait times averaged 1 minute, 49 seconds for the reporting period of December 18-24, 2017.

• Customer call wait times have remained below the 3-minute goal since July 20-26, 2015.

CUSTOMER SERVICE