6 Unique Ways to Improve Contact Center Accessibility
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Transcript of 6 Unique Ways to Improve Contact Center Accessibility
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
6 Unique Ways to Improve Contact Center Accessibility
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Insight from our August 2, 2016 #ICMIchat
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Why Measure & Report on Employee Satisfaction
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Employee Satisfaction Metrics
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Employee Satisfaction vs Employee Engagement
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Drivers of Employee Satisfaction & Engagement
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Drivers of Employee Satisfaction & Engagement
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Questions for Employee Surveys
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Questions for Employee Surveys