6 Steps to full Zendesk Implementation
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Transcript of 6 Steps to full Zendesk Implementation
Visualizing Customer Service
AgendaAgenda
The 6 Steps
Contact Details
Visualizing Customer Service
Our Message and the Partnership
Our Message
Our MessageOur Message
We are Zendesk experts - we have deep business process expertise, technical expertise in development, analytics and the Help Centre.
Together we offer end-to-end coverage of Zendesk across multiple channels
(email, social, mobile, chat, voice).
We also offer a broad range of Help Centre templates for rapid
branding and build out
We specialize in rapid delivery and implementation. Strong
experience in training customers ensuring they are autonomous. Helps promote upselling of Zendesk across
the enterprise.
Context EngageContext Engage
• Zendesk partner & implementation expert
• Analytics Experts• iGaming &
Financial Services Industry Experience
• Training Experts• Able to cover
Middle East/Southern Europe
• Zendesk partner and licensing
• Reputation as experts in Help Center – design and content
• Worldwide coverage, multi language
• Serving worldwide
Together:• End-to-end
Zendesk Expertise
• “Sticky Deals” for customers
• Special offers combinations
• Worldwide experts in Help Center
Experts dedicated to Zendesk Implementations and Content Authoring
Selected Sectors of ExperienceSelected Sectors of Experience
Content
Financial Services
iGaming
Business Intelligence
Telecoms Engineering & Manufacture
Internet Services
The Context 6 Steps to Successful Zendesk Implementations
Combining to Perfect the ArtCombining to Perfect the Art
Providing our joint clients with:• Great customer service
product (Zendesk)• Top class onboarding with
business and product support (Context)
Great Service – Combining a great product with a great service partner
Great Service – Combining a great product with a great service partner
CommunicationCommunication
Omnichannel
Multibrands
Help setup the channels and workflow
Intelligent integrations ensuring business flows are considered
1 Omnichannel
Multibrands
AutomationsAutomations
• Business flow consultancy
• Implement, test, review and improve constantly
• Assessing savings
2• Tiggers and automations• SLAs• Agent groups
Viper
Self ServiceSelf Service
Help Center & Community
Multiforms& Mobile
Brand to any company’s
requirements
World experts in the Zendesk
Help Center
Create content architecture
and writing services
3
Reporting and Business Intelligence
Reporting and Business Intelligence
Reports and Insights
Setup
Deep expertize in business intelligence. Help to define and implement right reports for each company.
Create the structure and automations for data collection.
Reports and Insights
Tags and automations for data collection
4
Smooth ImplementationsSmooth Implementations
• Personal touch, highly involved, onboarding
• Smooth integration with business apps
• Simplifying migration
5• Great support articles• 24/7 customer support• Excellent support for
partners (like Context)
Taking Care of IntegrationsTaking Care of Integrations
Existing Apps
Rest API
Implementing existing apps,
making integration painless
Understand the customer’s
existing business tools and
defining need for others
Creating new apps and
solutions to match customer
specific requirements
6
Help Center Theme ExamplesHelp Center Theme Examples
Contact DetailsContact Details
Email: [email protected]
We look forward to hearing from you
Visualizing Customer Service
