6 Sigma Hazırlayanlar : Emine Yılmaz Cansın Eminoğlu.

6 Sigma6 Sigma

Hazırlayanlar : Emine Yılmaz Hazırlayanlar : Emine Yılmaz Cansın EminoğluCansın Eminoğlu

Six SigmaSix Sigma is a business management strategy originally developed is a business management strategy originally developed

by Motorola, USA in 1986by Motorola, USA in 1986. . Six Sigma seeks to improve the quality of Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects process outputs by identifying and removing the causes of defects (errors) and minimizing (errors) and minimizing variabilityvariability in in manufacturingmanufacturing and and businessbusiness

processesprocesses..

It uses a set of It uses a set of qualityquality managementmanagement methods, including methods, including statisticalstatistical methodsmethods, , and creates a special infrastructure of people within the organization (green and creates a special infrastructure of people within the organization (green

belts, black belts) who are experts in these methods belts, black belts) who are experts in these methods

TPS-Lean Six SigmaTPS-Lean Six Sigma

Let us take a look at the four fundamental Let us take a look at the four fundamental elements of TPS-Lean Six Sigma Cycle: elements of TPS-Lean Six Sigma Cycle:

Formulating ; This phase involves the Formulating ; This phase involves the formulation of the Organizational, Project, formulation of the Organizational, Project, and Personal Balanced Scorecard with and Personal Balanced Scorecard with regards to the examination of the four regards to the examination of the four perspectives; Financial, External, Internal, perspectives; Financial, External, Internal, and Developing and Learning. and Developing and Learning.

Resource : Resource : http://www.http://www.emqusemqus.com/.com/


Deploying ; Here, all stakeholders Deploying ; Here, all stakeholders participate in the business strategy participate in the business strategy by communicating and cascading the by communicating and cascading the corporate scorecard to the corporate scorecard to the scorecards of all the underlying scorecards of all the underlying business units and teams, and finally business units and teams, and finally linking the team scorecard to the linking the team scorecard to the individual performance plan of the individual performance plan of the employees. employees.



Improving ; This means continuously Improving ; This means continuously improving both the business system improving both the business system processes, and the talent. The focus processes, and the talent. The focus here is on correcting mistakes, here is on correcting mistakes, improving existing capabilities, doing improving existing capabilities, doing things right the first time, and things right the first time, and acquiring new skills and capabilities acquiring new skills and capabilities through gradual improvement. through gradual improvement.



Developing and Learning ; Here, the Developing and Learning ; Here, the emphasis is on job-related talent emphasis is on job-related talent management, business process management, business process learning, and to manage and use the learning, and to manage and use the talents within the organization talents within the organization effectively. effectively.

Resource : Resource : http://www.emqus.com/

Lean Six SigmaLean Six Sigma In recent years, some practitioners have combined Six Sigma In recent years, some practitioners have combined Six Sigma

ideas with lean manufacturing to create a methodology named ideas with lean manufacturing to create a methodology named

Lean Six Sigma.Lean Six Sigma.

DefineDefine DefineDefine the Customer, their Critical to Quality the Customer, their Critical to Quality

(CTQ) issues, and the Core Business Process (CTQ) issues, and the Core Business Process involved.involved.

Define who customers are, what their Define who customers are, what their requirements are for products and services, and requirements are for products and services, and what their expectations arewhat their expectations are

Define project boundaries the stop and start of Define project boundaries the stop and start of the processthe process

Define the process to be improved by mapping Define the process to be improved by mapping the process flowthe process flow

From GE's DMAIC Approach, http://www.ge.com/capital/vendor/dmaic.htm

MeasureMeasure

MeasureMeasure the performance of the Core the performance of the Core Business Process involved.Business Process involved.

Develop a data collection plan for the Develop a data collection plan for the processprocess

Collect data from many sources to Collect data from many sources to determine types of defects and metricsdetermine types of defects and metrics

Compare to customer survey results to Compare to customer survey results to determine shortf determine shortf


AnalyzeAnalyze

AnalyzeAnalyze the data collected and process the data collected and process map to determine root causes of defects map to determine root causes of defects and opportunities for improvement.and opportunities for improvement.

Identify gaps between current Identify gaps between current performance and goal performanceperformance and goal performance

Prioritize opportunities to improvePrioritize opportunities to improve Identify sources of variationIdentify sources of variation


ImproveImprove

ImproveImprove the target process by the target process by designing creative solutions to fix designing creative solutions to fix and prevent problems.and prevent problems.

Create innovate solutions using Create innovate solutions using technology and disciplinetechnology and discipline

Develop and deploy implementation Develop and deploy implementation plan plan


ControlControl

ControlControl the improvements to keep the the improvements to keep the process on the new course.process on the new course.

Prevent reverting back to the "old way"Prevent reverting back to the "old way" Require the development, documentation Require the development, documentation

and implementation of an ongoing and implementation of an ongoing monitoring planmonitoring plan

Institutionalize the improvements through Institutionalize the improvements through the modification of systems and structures the modification of systems and structures (staffing, training, incentives) (staffing, training, incentives)


Design For Six SigmaDesign For Six Sigma Design for Six Design for Six

SigmaSigma ( (DFSSDFSS) is a ) is a separate and separate and emerging business-emerging business-process management process management methodology related methodology related to traditional Six to traditional Six Sigma.Sigma.

DMADV, DMADV, DDefine efine – – MMeasure – easure – AAnalyze nalyze – – DDesign – esign – VVerify, is erify, is sometimes sometimes synonymously synonymously referred to as DFSS. referred to as DFSS.

http://en.wikipedia.org/

DefineDefine

You will define the goals of the You will define the goals of the project and that of the customers project and that of the customers (both internal and external) (both internal and external)

http://www.sixsigmaonline.org

MeasureMeasure

Here you will quantify the customer Here you will quantify the customer needs as well as the goals of the needs as well as the goals of the management management


AnalyzeAnalyze

Analyze the options, existing process Analyze the options, existing process to determine the cause of error to determine the cause of error origination and evaluate corrective origination and evaluate corrective measures measures


DesignDesign

Design a new process or a corrective Design a new process or a corrective step to the existing one to eliminate step to the existing one to eliminate the error origination that meets the the error origination that meets the target specification target specification


VerifyVerify

Verify, by simulation or otherwise, Verify, by simulation or otherwise, the performance of thus developed the performance of thus developed design and its ability to meet the design and its ability to meet the target needs target needs


THANK YOU FOR YOUR THANK YOU FOR YOUR ATTENTIONATTENTION

6 Sigma Hazırlayanlar : Emine Yılmaz Cansın Eminoğlu.

Documents

Transcript of 6 Sigma Hazırlayanlar : Emine Yılmaz Cansın Eminoğlu.