John Smith

248.224.5442 123 Any Street ♦ Ferndale, MI 48220 johnsmith@gmail.com

www.linkedin.com/in/johnsmith www.facebook.com/johnsmith www.twitter.com/JohnSmith

“Quality Assures Delivery”

Quality Assurance Leader seeking a mutually rewarding and opportunistic career as your QMS guiding light, by continuously improving product, production, customer relations/retention, employee engagement and the overall success and well being of your organization.

♦ MS Project ♦ MS Access ♦ MS Word ♦ PowerPoint ♦ Excel ♦ Outlook ♦ Social Media Platforms

Professional Experiences and Personality Attributes

Cultivated strong supplier quality and customer relations based on the philosophy: “The success of the company I represent is the direct result of my customer’s and supplier’s success.”

Innovative, enthusiastic; takes pride in forging strong customer, supplier and employee relations Understands the importance of recognizing employee diversity and effectively communicate with different

personality types Possesses high level of integrity; dedicated and reliable employee, motivated to achieve organizational success Handles crisis situations effectively using a calm, professional manner and sound judgment. Focused on achieving

solutions rather than placing blame

Quality Management/Supplier Quality Engineering

8+ years of progressive experience in quality assurance, supplier quality and quality management Managed Quality Department and team of 4 employees; Plant Leader/Supervisor of 48 employees Highly Instrumental in creating documents, procedures and policies to attain ISO 9001 and TS 16949 QMS certifications Wrote and created Quality Manual(s). Controlled and audited all department QMS Manuals. Created Production

Job Folders for each part number Wrote, approved and controlled Production Aid Documents, work instructions, procedures and policy

documents Recommended and implemented continuous improvements to production, safety, production procedures and

processes; conducted weekly Process Audits Performed all aspects of Supplier Quality Engineering including reviews, PPAP approval and audits for 12+

suppliers Wrote and presented supplier development MS PowerPoint presentations for all suppliers Corporate Quality Representative at external ISO and QMS audits, trial builds and product launches Savvy in Root Cause Analysis and recommending solutions to CAPA (Corrective/Preventive Actions) Followed APQP standards to assure milestone achievement and launch readiness

Employee Engagement

Interviewed, hired, trained, employed disciplinary action and employee reviews resulting in an efficient cohesive

work environment Proven adaptability and resourcefulness; able and willing to assist any department when needed Passionate in bringing out the best in employees to achieve or surmount company objectives Forward thinker, welcomes challenges, and willing to help wherever needed Enjoys team environment; promotes employee strengths, achievements along with accountability Empowers team to implement new ideas and participate in leadership growth and development opportunities Trustworthy and communicates very effectively with all levels of a company. Manages and leads using character based leadership principals

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John Smith 123 Any Street ♦ Ferndale, MI 48220 johnsmith@gmail.com

Project Management

Program Quality Representative on numerous project teams and numerous product launches Attained Certificate of Completion and necessary hours of course time for CAPM. Currently prepping for CAPM

exam certification Clear understanding of Project Management processes and methodologies Strong ability to multitask and delegate effectively; thrives in high stress environments or situations requiring

quick thinking Recommended and implemented successful solutions to stakeholders - ultimately avoiding schedule and cost

constraints 13+ years of Business Management Project Coordinator for small and large events of 50 to 1000+

Customer Relations and Sales

17 years B2C, 14+ years B2B. 17 total years of sales experience Capacity to communicate effectively with all levels of employees, management, engineers and customers Utilizes professional social media platforms such as Twitter, LinkedIn, Facebook Business Pages and Groups, and

YouTube to cultivate strong customer relationships and brand awareness Leverages extensive professional networks to create strong organizational and community business

relationships Cultivated strong, dependable relationships with suppliers, creating excellent and quick response when called

upon to handle corrective actions or emergency situations

Achievements, Awards and Affiliations

Received several awards for outstanding customer service by Mazda of America. Received numerous awards for sales and service from Fisher Mazda.

Top producer in B2B sales at North American Interstate. Promoted to Sales Trainer within 2 years Promoted from Salesperson to Assistant Sales Manager at Fisher Mazda within 2 years Elected as Management Representative to General Motors for the Cadillac SRX Program Group memberships: ASQ (American Society for Quality), Project Manager Network, Lean Supply Chain

Management CompTIA A+ certified computer technician

Employment History

The Saints of Soul Founder and Manager 1998 - PresentTroy Tooling Inc. Quality Manager 2006 - 2010Contract Quality Specialist Quality inspections/Technical Writer 2005 - 2006Tecstar Supplier Quality Engineer 2002 - 2005

Tecstar/Wheel to Wheel Shipping Manager/Logistics coordinator 2000 - 2002

Education New Horizons CAPM (Project Mgmt) Certification In Progress Oakland Community College General 1 year

“Paul is really talented and knows how to communicate in such a fashion that he inspires his co-workers”Eric Oslund, Prototype moldmaking – Troy Tooling