Mo

bilizin

g Tech

no

log

iesHealth CareInsurance Automation System Testing

Customer Requirement

End-to-End testing of Claims Processing System (CPS) and setting up of a regression test bed to

ensure that any changes in the CPS does not impact the systems core functionality

A new front-end that is customer-focused.

Allow agents and service center employees to use the application simultaneously

Consistent look across auto and property streams of business

Enhance productivity

Challenges

Lack of documentation and uniform QA of IT

initiatives

No automation framework for testing

Environmental issues hampering productivity

Solution

A user document of the entire application and its process

End-to-end QA testing of applications

Applied an onsite/o�shore model (40:60)

Two days SLA for review defect and 1 day SLA

for retest defect

Implemented a common framework for testing - process, automation, test strategy, and performance

testing

Identi�cation of critical functionalities

Veri�ed and validated that the core functionality is retained

Setup a test environment for daily batch �ow

Identi�cation and creation of approach for daily �ow

Generated test data for online and batch testing

Multiple QA vendors, unable to achieve SLA

objectives

Non availability of documentation on the CPS application

Non-availability of customer business user’s time during the critical phases of the project

Mo

bilizin

g Tech

no

log

iesAccelerate Testing Approach

Fully integrated business model testing

Comprehensive set of ready-made test scenarios for entire retail banking suite – reusable test

scenariosc

200+ scenarios, 4000+ test cases

Region, Product and Platform independent

Scenarios/cases are generalized and cover normal banking functionalities

Provides a platform to develop detailed test cases speci�c to banking products

Customization to suit the individual application or customer needs

Test scenarios can be exported to any testing tool and are also available as spreadsheets

Core Bene�ts

Quality: Enhanced delivery con�dence due to fewer defects in production and defect leakage less

than 2%

Cost: Cost Optimization across board with Cost Saving of 40%

Time: Reduction in testing cycle time by almost 60% enabling faster time to market

Better Requirements

Test-based requirements review for gaps

High requirement stability

Jump start requirement gathering process

Comprehensive and Flexible testing solution

Proven test coverage

Standardization of core business processes

Extensive coverage of functionalities, reviewed by Industry experts

Flexible enough to account for channel variations