TRACEE COSNER 3421 FREEMANSBURG AVE, BETHLEHEM

PA 18020

COSNER.TRACEE@GMAIL.COM (610) 570-9233

SUMMARY A self motivated Computer Technologist, with a special interest in Web Design. Interests and skills include Web Design/Support, Network/Workstation maintenance, installation and software support. Confident decision maker and effective problem solver. Able to work independently or as an integral part of a team.

EXPERIENCE

ITS Help Desk Analyst April 2012 – Present Olympus, Center Valley, Pennsylvania

Provide support for issues with Lotus Notes installation and configuration Work with clients to identify problems, determine their severity, and provide troubleshooting and

problem resolution Provide support for Mifi device connectivity. Document and log calls in BMC Service Desk Express Provide support and configuration for Corporate setup of iPad and iPhones Provide support for on/offsite hardware/software issues using remote assistance/webex

connection.

I/T Systems Support Administration December 2009 – January 2012 Penn Stainless Products, Quakertown, Pennsylvania

Maintain Software Licenses, Updates and Deployments Configured and administered SharePoint Worked with various software packages for training purposes Imaged and configured laptops, desktops and mobile devices as needed Configured and supported VPN Managed Firewall software Configured and managed VMware/ESXi Maintained a number of servers and the software running on them (Windows, Linux/Unix) Ran backups and End of Month reporting on an AIX system Managed voicemail boxes, phone configuration and software Managed Exchange and Active Directory Servers Configured and deployed Terminal Services Configured Windows XP and Windows 7

Information Center Support Specialist July 2008 – December 2009 Phoebe Ministries, Allentown, Pennsylvania

Maintain daily administrative functions as creating Active Directory, Exchange and web based accounts

Manage folder permissions and network shared folder access Work on multiple daily projects with other groups and maintain upkeep Research solutions when all troubleshooting has been exhausted Configure/Troubleshoot network connections and connectivity Reimage and deploy computers to various departments Maintain documentation for the intranet and post updates as needed

Skills

Lotus Notes Microsoft Office Suite (97, 2000, 2002, 2003, 2007, 2010) Microsoft Office Outlook (2000, 2002, 2003, 2007, 2010) Microsoft Internet Explorer (4, 5 & 5.5, 6, 7, 8) Blackberry and iPhone Windows Operating Systems ( 3.x, 9x, NT, 2000, XP, Vista and Windows 7) PC Assembly Hardware configuration PC Network configuration Peripherals & Modem installation Dreamweaver 4, Dreamweaver MX Fireworks MX HTML

Troubleshoot all Microsoft Office 2003

Help Desk Analyst 2nd Level Support June 2005 – July 2008 PPI/PPL (Onsite), Allentown, Pennsylvania

Provide support for Outlook Exchange and Blackberry devices Provide support for the corporation by reporting operational problems on ISD supported

hardware and software Work with clients to identify problems, determine their severity, and provide troubleshooting and

problem resolution Resolve a broad range of hardware issues including PCs, printers, and servers Perform troubleshooting of software including operating systems, packaged applications

(Microsoft Office Suite 2003, Internet Explorer, Windows 2000, Windows XP, Radia, and Visio), and proprietary applications to monitor nuclear plants, coal plants, customer meters and many more

Responsible for the notification of system outages and for proper escalation to technicians and following-up on those problems if not resolved by initial troubleshooting

Log and document resolution of trouble tickets via Peregrine Service Center Provide support for VPN users using Nortel Contivity Client and SSL VPN

EDUCATION - CERTIFICATIONS

Information Computer System Institute August 2000

A+ Ceritification

Productivity Point International

Dreamweaver MX 2004 Intro, 2004 Dreamweaver MX 2004 Advanced, 2004

Productivity Horizons December 2011

SharePoint Foundations 2010

Active Directory Microsoft Exchange 2010 Microsoft SharePoint Server and Client Astaro Firewall Remote Desktop and Terminal Services VMware and ESXi

Christopher Crichton

1703 Lincoln Dr E

Ambler, PA 19002

Mobile – 6109998901

EDUCATION Commonwealth Diploma Program, PA

GED - 2009

WORK

EXPERIENCE

January 2012 to

Present ReSearch Pharmaceutical Services, Inc., Fort Washington, PA

External Data Acquisition Operations Analyst

Working with Study Teams to develop and obtain approval for the Interchange Format Agreement (IFA) document for each vendor and the Protocol-Specific Addendum (PSA) document for each data type in every study

Trial Setup and User Acceptance Testing (UAT) for Local Lab and Central Vendor studies

External data processing during in-life phase of studies

Communication with external vendors and internal cross-functional groups to resolve output from data queries used to perform data quality assessment

Escalation of external data issues with potential impact on schedule

Development of processes to deal with complex data analysis

June 2009 to January

2012 ReSearch Pharmaceutical Services, Inc., Fort Washington, PA

Data Entry Specialist

Read all material (Protocol, DMP, etc..) as it relates to the project(s) and follow guidelines

Complete data entry activities according to ICH-GCP requirements; follow SOPs and policies

Read, comprehend, and apply data entry guidelines

Keep data entry guidelines at hand at all times so that reference can be made while performing duties.

Perform first pass entry and/or second pass verification duties utilizing key entry software and applications programs

Perform logging and tracking of CRFs as per SOP.

Files CRFs as per SOP

Reviews CRFs for consistency in page numbering, identification and completeness

Communicate any and all issues to supervisor as per SOP.

January 2008 to June

2009 Telerx, Horsham, PA

Data Entry Operator

-Complete mail posting, paperwork, and sorting.

-Clerical and data entry duties, including preparation and reconciliation of

daily postage reports and postage billing reports.

-Communicate with leadership to indentify, anticipate, and reconcile

postal concerns.

-Quality Assurance

-Performs the fulfillment functions for Telerx Clients.

-Enters alpha, numeric, or symbolic data from source documents into

computer following format displayed on screen, and enters necessary

codes.

-Compares date entered with source document.

-Makes necessary corrections to information entered.

-Compiles, sorts, and verifies accuracy of data entered.

-Keeps record of work completed.

-Files or routes source documents after entry.

-Responds to inquiries regarding entered data.

November 2007 to

December 2007 Arista Markerting, Blue Bell, PA

Medical Communications

Called doctor offices and pharmacies giving out various information

about drugs, verifying record, and sending out materials.

August 2007 to

December 2007 Giant, Spring House, PA

Cashier

This was just a regular cashiering job. Scan items, know the processes

for various transactions, and be nice to customers. I quit because I was

getting too few, and unstable hours.

August 2007 to

December 2007 Dollar Tree, Flourtown, PA

Temp Mover (Relocation)

The job consisted of all aspects of relocating a retail store. Such as

building gondolas, putting up shelves, loading/unloading trucks, and

stocking merchandise.

ADDITIONAL

RELEVANT

TRAINING

Visual Basic, Java

COMPUTER

SKILLS

CTMS, ClinTrial, InForm, Microsoft products.

LANGUAGES

English

Derek S. K. Ward

713 Garibaldi Avenue

Roseto, PA 18013

(484) 547-2246

dsw5067@gmail.com

EDUCATION: Bachelor of Information Sciences and Technology GPA 3.30

Penn State University May 2012

Bangor Area High School June 2008

4 year Honor Roll Student

Foreign Language: 4 years of German

TSA 2006-2008

Won 1st place in RC-car competition for 2 years in states.

Won 4th

place in extemporaneous speech in states.

Won 8th

place for video-game design in states.

EXPERIENCE: Generation Woodworks 2010-Present

Mount Bethel, PA

Creation and maintenance of online systems, prepared

presentations of works, web security, worked and

collaborated in groups, customer service.

48 Hour Video-Shift Supervisor 2009-Present

Pen Argyl, PA

Customer service, opening and closing of business,

accounts receivable, inventory, maintaining customer

relations. Maintain store security system.

Penn State Education Partnership Program (PEPP) 2008-2009

Reading, PA

Assisted inner city middle school students in their academics.

Educated them about different technologies and guided

them through different processes.

SKILLS: MS Word, Excel, Outlook, MS Visio, TCP/IP, Network Troubleshooting

and Maintenance, Mac, MS Windows, and Linux Desktop Experience,

Public Speaking, HTML, Microsoft Access, PHP, Customer Service,

JAVA, C++, Writing, Networking, SQL, XML, WAN/LAN Networking.

Diane Reiseg

346 W 6th

Ave

Apt 3B

Conshohocken, PA 19428

215-876-7086

Dianereiseg@gmail.com

Professional Summery:

Organized, accurate, and detail oriented individual who is a team player. Excellent

oral and written communication skills. Practiced and accomplished at customer service.

Creative and innovative with a professional and positive attitude.

PC Skills:

Proficient in Microsoft Office; including Word, Excel, Power Point, Visio Share

Point, InfoPath and Outlook. Other software proficiencies include QuickBooks, Siebel,

and Sales Force.

Professional Experience:

Liberty Mutual Insurance 4/10-Present

Under Writing Assistant I

Process agent and agency appointments and terminations

Create and issue power of attorney to Liberty Mutual Agencies

Assist in various administrative projects including re-contracting of all agencies

during a merger

Fill in for receptionist on an as needed basis

Interphase Systems Inc. 10/08-3/4/09

Office Manager

Act as liaison between building management and company personnel

Take and screen phone calls.

Schedule appointments on internal calendars

Maintain office supplies, cleaning and office equipment.

Assist in coordination of external events

Handle and distribute mail

Prepare all items for shipping

Assist CEO in daily activities

Proofread customer facing documents

Sales Force Data base administration including such tasks as data clean up, and

record keeping.

Expert Technology Associates 8/04-10/08

Business Analyst

Act in the roll of system administrator, performing such tasks as data base

administration, data clean up, and record keeping.

Conduct weekly/daily meetings with key individuals in each department to

document the processes they perform on a daily basis.

Implement the processes to work in a new sales/service tracking computer system.

Update documentation of any company wide process changes.

Create how-to manuals for all aspect of new sales/service tracking software

program.

Assist with creating and performing training for entire company.

Administrator of a web based collaboration tool, SharePoint.

Created and designed web sites for each department of the company.

Created and performed training for each department on collaboration tool.

Assistant to the President

Coordinate, plan, prepare and follow up on all internal and external company

meetings.

Document all meeting notes.

All travel arrangements for all employees on an as-needed basis.

Monthly expense reconciliation and reporting.

Assisted with outside business ventures, such as the purchases and designs of

office buildings and apartments.

Maintain filing system.

Entrusted with cash deposits and monthly personal payments.

Perform duties on an as-needed basis for the back-up receptionist. These

responsibilities include, phone coverage, mail collection and distribution, office

equipment maintenance and other various duties.

Collections/AR

Call all customers with invoices over 40 days old, field all bill payment inquires.

Make bank deposits.

Process any necessary customer credits.

Handle all incoming AR calls.

Enter all invoices into QuickBooks.

Administrative Assistant

Take and screen phone calls.

Schedule appointments.

Maintain office supplies, cleaning and office equipment.

Coordinate in house events-invite mailers, name badges, food and room set up,

meet and great attendees.

Handle and distribute mail.

Progress Bank, Norristown, PA Customer Service Representative 3/03-8/04

Opened and maintained new customer accounts.

Cross sold related products and services to new and existing customers.

Managed customer problems, questions and concerns.

Generated customer leads for investment representative, with large dollar sales.

Cross trained as a teller when needed.

Education

Montgomery County Community College, Blue Bell, PA

o 3.58 GPA.

o Continuing education towards a Business Management degree.

o Completed Certificate in Retail, with honors.

o Member of Phi Theta Kappa National Honor Society.

Philadelphia College of Textiles and Science, Philadelphia, PA

o Majored in Fashion Merchandizing

References upon request

Maria Melendez 736 S 10th St Allentown, Pa 18103

Email: Sharjane32@yahoo.com Phone: (917) 678-4235

Career Objective

To obtain a challenging position as a Human Resources Manager with a growing company.

Experience

Wells Fargo Bank Personal Banker May 2010 to Nov 2011

506 N 19th

St Allentown, PA 18104 (610) 439-4292 Supervisor: Carl Gable

Provides prompt quality customer service along with support to Bankers and store

management. Performs wide range of services including document preparation, account

servicing/maintenance (account reconciliation, address change, stop payments, account

closings, transfers, notary, processing check orders), and problem resolution. Solicits

new accounts and cross-sells products and services. Follow-up on Teller referrals and

spend up to 40% of time on sales and up to 40% time on cash transactions.

Allstate Insurance Office Manager Aug 2008 to Aug 2010

2531 Audrey Ave Winter Park, FL 32892 (407) 862-2019 Supervisor: Madonna Morel

Responsible for reporting to higher management and acting as liaisons between

administrative support and the senior management. Report progress made by the

department in meeting company goals. Liable for processing office banking and audits.

Also, for the hiring process and employee evaluations. Provide orientation for new hires

and discuss health and other employee benefits within the company. Provide good

customer services to clients with questions regarding their existing policies. Process

customer quotes and policies for automobile, home, condo, life, accidental and cancer.

Process payments, policy renewals and update client information with the company and

banks. Contact underwriters with matters for existing policies. Hold a 440 license.

Tender Touch Health Care Human Resource Manager Jan 2006 to Aug 2008

4305 Vineland Rd Orlando, FL 32811 (407) 947-9400 Supervisor: Cecille Perez

In charge of Human Resource department including duties such as interviews,

background verification, drug screening, employment verification, state licensing

certification, screening calls, educated new hires on benefits, supplied scored tests,

verified appointments for the owner and new hires, organized orientations, discharged

employees, provided exit interviews, audited employee files and organized entire

department. Assisted owner with the marketing department duties.

FJ Construction, Inc. Human Resource Coordinator Jan 2000 to Jan 2006

P.O. Box 118 Guayama, PR 00785 (787) 358-9152

Supervisor: Lydia Martinez Responsible for the Human Resource department including duties such as interviews, background

verification, drug screening, employment verification, screening calls, educated new hires on benefits, verified appointments for the owner and new hires, organized orientations, discharged

employees, provided exit interviews, process payroll weekly, provide monthly reports to

corporate office and audited employee files and organized entire department.

Education

Lincoln Technical Institute Allentown, PA 02/2012

Medical Assistant

University of Turabo Guayama, PR 01/2003 Business Management and Administration

University of Turabo Guayama, PR 01/2003

English as a Second Language (ESL)

Allentown Business School Allentown, PA 09/1993

Accounting

Computer Skills Microsoft Word, Excel, Power point, Spreadsheets, Quick Books, Peach tree and Internet.

REFERENCES AVAILABLE UPON REQUEST

Seyhan Ersoy

Design and development of object oriented web, GUI, Client/Server and relational database applications.

Strong Perl programming skills. Strong RDBM knowledge, experience in Oracle, and MySQL. Unix IPC and Flash programming. Worked more than twenty years in Solaris, UNIX and Linux environments. Fifteen years Perl experience. Experience in Korn Shell and BASH. Advanced analytical skills, knowledge and practice in numerical methods.

Work experience

2009-02-01 to Present

Freelance programmer. Writing bulk eMail handling system for Lafayette College.

Converting PHP programs from PHP4 to PHP5 for Lafayette College.

Converting MySql database from version 4 to 5 for Lafayette College.

Maintaining cron jobs for Lafayette College.

Implemented Volution eCommerce store for a client.

2006-2009-01-30 USATech Malvern, PA

Rewriting of Device Admin web pages by using Object Oriented Perl.

Applying Ajax web development concept to Device Admin web site.

Database access module Query.pm improved to handle data binding parameters and large data sets.

NTable.pm module changed to handle CSS.

Page Navigation and Sorting module developed to handle large reports.

Developed Binary Data conversion modules for Device communications.

Worked on credit card validation and remote device setting utilities.

2004-2006 Cadmus Easton, PA

Implementation of asset management (Images) for a Lafayette College. Large amount of image files handled by this Perl program to create thumbnails, search and grouping images. The large amount of image handling done by using ImageMagic.

Implementation of Ad management system for Cadmus (converting from Java to Perl).

404 Kevin Drive Bethlehem, PA 18017 Home 610-691-2141

Cell 610-570-4359 seyhan.ersoy@gmail.com

Objective

Summary of

qualifications

Displaying book pages by using AJAX technology (similar to Google map.)

Developed LWP program to extract images from a web page to create the map shown in previous link.

2003-2004 Subex Middletown, NJ

Implementation of TFAF application by using Struts framework.

2000 - 2003 IBM/GIS Middletown, NJ

Managed Eflow development team for transferring Eflow from Perl to JSP.

Developed Java Beans for rapid development of dynamic web pages.

Introduced and implemented new scheme to update and insert records to database without writing a SQL statement (SQL generated by entity beans).

Developed Java entity beans to access relational database tables.

Expanded functionality of Eflow by adding new interfaces to different systems.

1998- 2000 AT&T/SDS Middletown, NJ

Perl and Java developer

Lead developer for EFLOW project. Eflow is a web based program to allow the AT&T staff to track high speed circuit orders from sales, installation, testing and delivery. Worked at all phases of the development of EFLOW, from architecture to development.

Contributed Perl modules to CPAN (Perl archive for modules).

Developed Business.pm module. These modules allow users to access relational database tables just like Java Entity Beans.

Contributed STable.pm module to CPAN. This module allows programmers to create HTML tables. Benefit of this module also include server site sorting, downloading to Excel and using CSS.

Developed OOCGI.pm Perl module. This module allows programmers to create HTML objects, such as Text, Popup, List and Checkbox.

Developed Xml.pm Perl module. This module allows programmers to create and parse XML records. The module is used to communicate data transfer between different units working on different platforms by using SOA.

Instructed advanced Perl programming concept to fellow programmers.

Supervised programmers, enforced code reuse and coding standards in all the projects involved.

1995 - 1998 AT&T/CCS Middletown, NJ

C++ Developer

Developed core components of project Greyhound. Project Greyhound is a massive data-warehousing project running on two Sun StarFire multiprocessor servers with 8.4 terabytes of data storage, which contains customer information and local and long-

distance call detail data. Sent to summer training at Stanford University on C++ for

outstanding contribution to project Greyhound.

Developed Self-Describing Data Format classes to access ASCII and BINARY files

very efficiently. These classes are used to convert large ASCII comma or pipe

separated or fixed length ASCII and binary data from one format to another for import or export operation for different divisions.

Developed AWK and Perl scripts to convert manipulate and monitor large data transfer operations.

Developed core components of SSP (Segmentation and Scoring Platform). These

components enabled rapid development of C++ applications. Received Consumer &

Small Business Marketing & Sales True Achievement Award for outstanding contribution to project Greyhound.

Converted key classes to Java language for running programs platform independently.

1993- 1995 AT&T/CCS Shorthills, NJ

Technical Staff Member

Developed a program to calculate AT&T international call revenue banding for

market/advertising analysis using C++ language.

Developed C++ classes and functions for reducing program development cycle.

Developed Perl and Awk programs for AdHoc reports.

1990 - 1993 Lehigh University / Mechanical Engineering

Bethlehem, PA

Research Associate

Developed contour plotting and Particle trace programs for interpreting data developed by computational simulations.

Carried out research and development for a computer program to predict the electrodeposition of gold on electrical connectors. This program is currently being used to design manufacturing processes at AMP incorporated.

1989-1990 United Technologies Research Center

East Hartford, CT

Research Associate

Carried out research and program development on calculation methods for flow problem related to gas turbine engines.

1980 - 1985 Lehigh University Bethlehem, PA

Ph.D. / Mechanical Engineering

Carried out analytical and numerical investigations of fluid motion induced by vortices near a solid wall.

Developed software to calculate the development of unsteady boundary layers.

Available upon request.

Education

References

Consumer & Small Business Marketing & Sales True Achievement Award.

Awards received

SUSAN D. SCHALL

610-298-3100

7216 Ulrich Mill Road, New Tripoli, PA 18066 susan@graphicsbysusan.com OBJECTIVE To obtain a challenging position as a Training Specialist utilizing my demonstrated ability to train, manage, bring innovative solutions and to deliver creative problem solving skills that assist and enhance end-user productivity. SUMMARY OF QUALIFICATIONS Over 10 years experience in increasing responsibility in training, management, information systems and assisting end-users in maximizing productivity and reporting information. Includes experience in both standalone and network environments, Win95/98/XP, NT.

8 years writing procedures 9 years Customer Service in Order Processing

10+ years training end-users 5 years supervisory experience

created links in MSOffice between documents for ease of testing narrative notes

2 years designing reports, screens, and macros in Access/Crystal Reports

5 years responding to calls about computer problems on hardware, software, and maintenance agreements

1 year designing forms in MS Word and Excel

1 year Serving on MIS and IT Committees 3 years teaching MSOffice Suite and Windows XP

Bachelor Degree in Business Management 2 years resolving problem reports with vendor programmers in a timely manner;

RELATED EXPERIENCE Effectively taught hundreds of students in MSWord, Excel, Powerpoimt, ACCESS, and Windows XP. Experience using Excel, Word, Access, PowerPoint, Outlook, Captivate, Dreamweaver, Flash and Photoshop. Developed manual of office procedures and instructions in how to operate office equipment and perform tasks.. Developed training materials and procedures, to train users in the proper use of hardware and software. Confer with staff, users, and management to establish requirements for new systems or modifications. Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form Observing, receiving, and otherwise obtaining information from all relevant sources Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Confer with clients regarding the nature of the information processing or computation needs a computer program is to address. Testing software modifications before implementation. Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Successfully solved problems for customers by understanding and interpreting their needs.

Administrative duties utilizing Survey Monkey, downloads, Excel, MSOffice and mail merges. Managed all aspects of corporate microcomputers’ Recommend new equipment or software packages. Software testing. AFFILIATES: Weisenberg Lutheran Church Council Women of ELCA Sons of a Carpenter Christ’s Church at Lowhill Food Pantry Steering Committee Lehigh Valley Professionals

EDUCATION

Lehigh Carbon Community College Phi Theta Kappa (National Honor Society)

SUSAN D. SCHALL

610-298-3100

7216 Ulrich Mill Road, New Tripoli, PA 18066 susan@graphicsbysusan.com Associate Degree in Applied Science (Computer Specialist - Web Development)

DeSales University (a.k.a. Allentown College of St. Francis de Sales)

Bachelor Degree in Business & Management

Associate Degree in Computer Programming

EMPLOYMENT HISTORY Nov 2010 – March 2012 Community Services for Children, Inc. – Support Specialist

April 2008 CCT Solutions Ltd. NY, NY-Training Consultant 2005-2007 Valley Youth House Secretary/Receptionist 2005-2006 Part-time faculty PA School of Business 2004-2005 Substitute teacher (Lehigh Carbon Technical Institute) 2004-2005 Part-time faculty (Lehigh Carbon Community College) 2002-2004 Full-time student (Lehigh Carbon Community College) 1999-2002 Guardian Life Insurance Co. 1996-1999 Computer Marketing and Management Consultants 1988-1996 First Fidelity Bancorporation, Allentown, PA