5S in Service Industries

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The 5S in Services Industry

Presented By:

Anant Bhandari

Anu Lodha

Arnav Suri

Deepti Gupta

Mugdha Sehgal


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The Application

In services industry

Back office

Front office

Human resources

Data collected / recorded


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Always Clean Clean tools, equipment and

job site immediately afteruse

Equipment that is kept cleanruns better

S E I K E T S U

5sS H I T S U K E

Discipline Use and follow standard

procedures

Follow company rules andregulations

Follow safety procedures atall times

Drive Quality

Orderliness Put things in right order in

designated areas

Store all materials and informationin an orderly fashion at all times

Organized according to frequency

Place for everything andeverything in its place

S E I T O N

Arrange Properly Distinguish between those

things that are needed and notneeded

Keep only needed materials atthe job site

Throw away all unneededitems immediately

S E I R I Cleanliness Problems are more visible

when everything is neat andclean

Find minor defects while"sweeping clean

S E I S O


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The Back office of a banks

branch


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SEIRI

The Cleaning up / Sorting


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An almirah wasstoring files and

stationery

But.

All was hap-hazard


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After Seiri

All files were checked for relevance onthe following grounds

Usage within last four months Condition of usability

It was found that many files of the year2002 were also in these almirahs and

were of no use as such Some stationery was not in conditions

of use


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Seiton : Maintain Orderliness

A place for everything and everything is in its place

All these files as well as racks were labeled

Unnecessary files were send to the archivessection

A list was sticked outside the almirah to makesearch easy and quick

More frequently used files were kept in 2nd and3rdracks while stationery was in the 4th and 5thracks


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SEIKETSU: Standarisation

Standards were set for a regular practice

of 5s to be imbibed among employees

For eg. Labeling new file, putting them inthe sequence of months, and in the

appropriate rack


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SHITSUKE: Making it a Habit

It was required to be followed strictly,

regularly and by everyone right from top to

bottom Everyone was oriented towards the

consecutive benefits and how important is

everyones role in its implementation


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5S in a Hospital

Government hospitals project the image of

a poorly equipped, low-morale, and badly

maintained organization. 5S could help in the basic quality

improvement


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SEIRI

Department established disposal

standards and policies.

Each hospital employee will initially be

asked to take out unnecessary items in his

area of work and dispose it properly.


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Seiton : Maintain Orderliness

They were further asked to re arrange the

items as per the convenience of user.

Stored items must be properly labeled tofacilitate retrieval

Warning signs are applied on items

needing safety precautions.


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SEIKETSU: Standarisation

Standards have been developed for the

numerous work processes and

procedures. Standards for dressing oneself at

workplace were set and were to be strictly

followed


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SHITSUKE: Making it a Habit

It was instilled in people to give due

consideration to others and strictly abides

by the rules and standards of theorganization.

With first 3S implemented successfully,

Shitsuke becomes incorporated as a habit.


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5S in Retail Sector


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SEIRI

The areas of application

The store room

Display racks


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Before


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Seiton

All items were placed in labeled racks.


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Seiso, Seiketsu & Shitsuke

Maintain

Train

Habitualise


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Computer Service Centre

Seiri Seiton

Seiso

Seiketsu Shitsuke


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Before 5s


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After 5s


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5S in Service Industries

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