57. Congress EOQ – Tallinn, Estonia

Excellence based improvement projects Czech Society for Quality Romana Hofmanova

Danuse Svobodova

Agenda

• CSQ – EFQM partner organization

• First impulse

• Project team

• Self-assessment tool – BEM

• Self-assessment process

• Our BEM

• Prioritization

• Improvement projects

• Action plan

• Conclusion

CSQ – EFQM partner organization

• CSQ is an independent, non-political and

non-profit organization.

• CSQ is an association of individuals involved in quality or interested in quality as consumers or customers.

• CSQ offers licensed EFQM products.

• CSQ strives to be a good example for Czech organizations.

• Excellence Centre – established in 2013.

First impulse

• Our target is to offer verified products.

• Decision to verify the EFQM product – Committed to Excellence recognition scheme.

• Teambuilding for CSQ management and volunteers based on Grid.

• Grid – special method teaching how to understand the human behavior.

• Capability to work together, listen to our colleagues, understand their arguments.

Project team

• Support from CSQ top management.

• President and Managing director became members of the team.

• Other members – representatives of the board of directions and volunteers from CSQ.

• Start – the introductory training

• Familiarization with the Committed to Excellence scheme, Business Excellence Matrix and the process of SA.

Self-assessment tool - BEM

• BEM – Business Excellence Matrix.

• Assessing organization and its performance according to RADAR logic and principles:

- Results

- Approach

- Deployment

- Assessment and Refinement

Self-assessment process

• The whole team was divided into 5 working

groups which prepared the materials for selected criteria.

• Series of consensus meetings and WSs over the filled BEM with participation of the whole project team.

• Outputs:

• Agreed BEM including scoring and tens of Ss and AFIs identified during the whole SA process.

Our BEM

Prioritization

• Selection of the most important strengths an

areas for improvement for all 9 criteria.

• Decision to built on the areas for improvement.

• Individual and team prioritization of improvement activities using the impact vs. ease prioritization tool.

• Definition of 3 most important priorities.

Improvement projects

• Project 1:

Identify the stakeholders and define their needs and expectations.

• Project 2:

Create draft update of the ethical code for CSQ members and compile the ethical code for EA CSQ employees.

• Project 3:

Update the vision, mission and strategic plans (as per the new/updated documented procedures).

Action plan

• Information about the process of self assessment.

• Strengths and opportunities for improvement.

• Rationel for prioritisation of improvement activities.

• List of projects.

• Impact and relevance of improvement projects.

• Time schedule.

• Detailed plans for each project.

Conclusion

• Description of the current status of CSQ and

its performance.

• Identification of strengths and areas for improvement.

• Teamwork development.

• Building corporate culture.

• Ability to manage improvement projects.

• Initiation of continuous and systematic improvement in CSQ.

• The feedback from the validator (assessor).

Thank you for your attention

CZECH SOCIETY FOR QUALITY

Novotného lávka 5

116 68 Prague 1

Czech Republic

www.csq.cz

www.csq-cert.cz

hofmanova@csq.cz

svobodova@csq.cz