51475087 Elements of Effective Communication
Transcript of 51475087 Elements of Effective Communication
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Elements of effectiveElements of effective
communicationcommunication
A.K MathurA.K Mathur
MBA, PGDIM, PGDHRM, Ph. DMBA, PGDIM, PGDHRM, Ph. D
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Effective communication contd.Effective communication contd.
Over 80% of your waking life is spent sendingOver 80% of your waking life is spent sending
or receiving information.or receiving information.
Poor communication can waste time andPoor communication can waste time and
energy and cause conflict between people.energy and cause conflict between people.
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DiscussionDiscussion
Have you had a communication problem orHave you had a communication problem or
failure to communicate?failure to communicate?
WriteWrite
AnalyzeAnalyze
Lesson learntLesson learnt
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Effective communication contd.Effective communication contd.
So in order to be an effective communicator,So in order to be an effective communicator,
we must understand communication process.we must understand communication process.
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Communication processCommunication process
The communication process is a simpleThe communication process is a simple
model that demonstrates all the factors thatmodel that demonstrates all the factors that
can affect communication.can affect communication.
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Activity IIIActivity III
A sender (encode a message and deliver)A sender (encode a message and deliver)
A receiver (decode the message and provideA receiver (decode the message and provide
feedback)feedback)
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Process of health communicationProcess of health communication
Patientdecoding
DoctorEncoding
Feedback
Message
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SenderSender
The communicator or sender is the person whoThe communicator or sender is the person who
is sending the message.is sending the message.
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MessageMessage
A communication in writing, in speech, or byA communication in writing, in speech, or by
signals.signals.
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ReceiverReceiver
The receiver is the person receiving theThe receiver is the person receiving the
message.message.
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FeedbackFeedback
Feedback is the reaction of the receiver toFeedback is the reaction of the receiver to
sender. It can be in writing, speech andsender. It can be in writing, speech and
through signals.through signals.
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Activity IVActivity IV
A senderA sender
A receiverA receiver
10 Barriers10 Barriers
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BarriersBarriers
Barriers keep the message from getting through.Barriers keep the message from getting through.
Barriers can appear at any point of theBarriers can appear at any point of the
communication loop.communication loop.
There are two types of barriersinternal andThere are two types of barriersinternal and
external.external.
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BarriersBarriers
Doctor
PatientFeedback
Message
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Internal barriersInternal barriersExamples of internal barriers are:Examples of internal barriers are:
Fatigue, low energy, exhaustedFatigue, low energy, exhausted Poor listening skills,Poor listening skills, Attitude towards the sender or the information,Attitude towards the sender or the information, Lack of interest in the message,Lack of interest in the message, Fear, mistrust, past experiences,Fear, mistrust, past experiences, Negative attitude,Negative attitude, Problems at home,Problems at home,
Lack of common experiences,Lack of common experiences, Lack of clarity in the message,Lack of clarity in the message, Emotions.Emotions.
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External barriersExternal barriers
Noise,Noise, Distractions,Distractions,
E-mail not working,E-mail not working,
Bad phone connections,Bad phone connections, Time of day,Time of day,
Environment,Environment,
Message passing through many personsMessage passing through many persons
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Types of CommunicationTypes of Communication
One-Way CommunicationOne-Way CommunicationItItis focused on getting the message to theis focused on getting the message to the
receiver.receiver.
Activity VActivity V Geometrical figures (you cant Geometrical figures (you cant
ask questions, can not show figures just followask questions, can not show figures just followinstructions)instructions)
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Types of CommunicationTypes of Communication
Interaction or Two-Way Communication.Interaction or Two-Way Communication.
This approach recognizes the role of theThis approach recognizes the role of the
receiver as a communicator through feedback.receiver as a communicator through feedback.
It is message centered and is a very simplisticIt is message centered and is a very simplisticview of the communication process. Feedbackview of the communication process. Feedback
allows senders to see if their message gotallows senders to see if their message got
across.across.
Activity VIActivity VI Geometrical figures (can ask Geometrical figures (can askquestion can not show figure)question can not show figure)
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Types of CommunicationTypes of Communication
TransactionTransaction
This is when the communication process isThis is when the communication process isapplied and carried out completely. The senderapplied and carried out completely. The sender
gives a message that is passed on to thegives a message that is passed on to thereceiver. In return, the receiver can give clearreceiver. In return, the receiver can give clearfeedback that allows the sender to knowfeedback that allows the sender to know
whether or not the message was perceived aswhether or not the message was perceived asintended.intended.
Activity VIIActivity VII Geometrical figures (can show Geometrical figures (can showfigure)figure)
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SummarySummary
Communication is a two-way process that involvesCommunication is a two-way process that involves
getting your message across and understanding whatgetting your message across and understanding what
others have to say.others have to say.
Communication involves active listening, speakingCommunication involves active listening, speaking
and observing.and observing.
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Functions of communicationFunctions of communication
Information (Giving or getting info. )Information (Giving or getting info. )
Problem solving and decision makingProblem solving and decision making
Conflict management, negotiating, bargaining,Conflict management, negotiating, bargaining, Control/Instruction (Hierarchy)Control/Instruction (Hierarchy)
Motivation/Persuasion (Change the behaviour)Motivation/Persuasion (Change the behaviour)
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Kinds of CommunicationKinds of Communication
Verbal Communication - VCVerbal Communication - VC
Non Verbal Communication NVCNon Verbal Communication NVC
(Examples of NVC)(Examples of NVC)
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Verbal CommunicationVerbal Communication
Verbal communication requires the use of:Verbal communication requires the use of: Words,Words,
Vocabulary,Vocabulary, Language, andLanguage, and
SkillsSkills
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How to improve VCHow to improve VC
Using positive wordsUsing positive words
Avoid careless languageAvoid careless language
Reduce verbal pausesReduce verbal pauses Think and prepare before you speakThink and prepare before you speak
Asking right questions (why leads toAsking right questions (why leads to
logic/rational and how leads to strategy)logic/rational and how leads to strategy) Telling a storyTelling a story
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Activity VIIIActivity VIII
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Non verbal communicationNon verbal communication
Nonverbal communicationNonverbal communication (NVC) is usually(NVC) is usually
understood as the process of communicationunderstood as the process of communication
through sending and receiving wordlessthrough sending and receiving wordless
messages.messages.
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Non verbal communicationNon verbal communicationSuch messages can be communicated throughSuch messages can be communicated through PosturePosture
Facial expressions-anger, hate, fear, joy, sadness and surpriseFacial expressions-anger, hate, fear, joy, sadness and surprise Eyes expression in your eyesEyes expression in your eyes ClothingClothing HairstyleHairstyle Positioning within groups (face to face, side)Positioning within groups (face to face, side) distance one stands from another, how close you stand to othersdistance one stands from another, how close you stand to others Shaking handsShaking hands AppearanceAppearance Voice toneVoice tone SmileSmile How you listenHow you listen Your breathing,Your breathing, The way you moveThe way you move The way you standThe way you stand The way you touch peopleThe way you touch people SilenceSilence
C iffC diff
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Common gestures differentCommon gestures different
meanings in different cultures:meanings in different cultures:
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Non Verbal CommunicationNon Verbal Communication
Patients heavily depend upon the non verbalPatients heavily depend upon the non verbal
communication of Professional andcommunication of Professional and
Professionals, likewise rely on non verbalProfessionals, likewise rely on non verbal
communication of Patient.communication of Patient.
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HapticsHaptics
It is the study ofIt is the study oftouchingtouching as nonverbal communication.as nonverbal communication.
TouchesTouches that can be defined as communication include:that can be defined as communication include: Handshakes,Handshakes, holding hands,holding hands, kissing (forehead, cheek, lips, hand),kissing (forehead, cheek, lips, hand), back pat,back pat, high five,high five, shoulder pat,shoulder pat,
brushing arm, etc.brushing arm, etc.Each of these give off nonverbal messages as to theEach of these give off nonverbal messages as to thetouching person's intentions/feelings.touching person's intentions/feelings.
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ChronemicsChronemics
It is the study of the use of time in nonverbalIt is the study of the use of time in nonverbal
communication.communication.
The way we perceive time,The way we perceive time,
structure our time andstructure our time and react to time.react to time.
Time perceptions include punctuality, willingness toTime perceptions include punctuality, willingness to
wait, and interactions. The use of time affectswait, and interactions. The use of time affectslifestyles, daily agendas, speed of speech andlifestyles, daily agendas, speed of speech and
movements and how long people are willing tomovements and how long people are willing to
listen.listen.
http://en.wikipedia.org/wiki/Chronemicshttp://en.wikipedia.org/wiki/Chronemicshttp://upload.wikimedia.org/wikipedia/commons/0/0e/Sun_dial_-_Sun_Temple.jpghttp://en.wikipedia.org/wiki/Chronemics -
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OculesicsOculesics
It is the study of the role of eyes in nonverbalIt is the study of the role of eyes in nonverbal
communication.communication.
Studies have found that people use their eyesStudies have found that people use their eyes
to indicate their interest or disinterest.to indicate their interest or disinterest.
This can be done through eye contact.This can be done through eye contact.
ParalanguageParalanguage
http://en.wikipedia.org/wiki/Eye_contacthttp://en.wikipedia.org/wiki/Eye_contacthttp://en.wikipedia.org/wiki/Eye_contacthttp://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguage -
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ParalanguageParalanguage
Sometimes called vocalic is the study of various acoustic properties ofSometimes called vocalic is the study of various acoustic properties ofspeech such as-speech such as-
ToneTone Rate-speedRate-speed Pitch-Pitch-Highness or lowness of voice-Speakers seen more competent ifHighness or lowness of voice-Speakers seen more competent if
they use a higher and more varied pitch of voice.they use a higher and more varied pitch of voice. We associate low pitch voices with strength and maturityWe associate low pitch voices with strength and maturity We associate high pitch voices with tenseness, helplessness, & nervousness.We associate high pitch voices with tenseness, helplessness, & nervousness.
Volume-Volume-How loudly we speakHow loudly we speak Loud people are perceived as aggressive or overbearingLoud people are perceived as aggressive or overbearing Soft voices are perceived as timid or polite.,Soft voices are perceived as timid or polite.,
AccentAccent Vocal Fillers-Vocal Fillers-Words used to fill space-"uh"Words used to fill space-"uh" QualityQuality-Made up of tempo, resonance, rhythm, and articulation-Made up of tempo, resonance, rhythm, and articulation
http://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguagehttp://images.google.co.in/imgres?imgurl=http://www.starstore.com/acatalog/white-tiger-poster.jpg&imgrefurl=http://www.starstore.com/acatalog/Starstore_Catalogue_Lion_posters__Tigers_poster__Elephant_poster_5500.html&h=768&w=511&sz=94&hl=en&start=44&tbnid=KSC435FaId0ieM:&tbnh=142&tbnw=94&prev=/images%3Fq%3Dwhite%2Btiger%26start%3D40%26gbv%3D2%26ndsp%3D20%26svnum%3D10%26hl%3Den%26sa%3DN -
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Tips for effective communicationTips for effective communication
Simplify languageSimplify language
Listen activelyListen actively
Break the barriersBreak the barriers
Use feedbackUse feedback Do not depend upon grapevineDo not depend upon grapevine
Be aware of others levels, feelings and attitudesBe aware of others levels, feelings and attitudes
Do not act on assumptionsDo not act on assumptions Do not jump on conclusions.Do not jump on conclusions.
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Think about allThink about all the ways you use in communicationthe ways you use in communication
during a single day:during a single day:
Talking face-to-face with people in the hospitalTalking face-to-face with people in the hospital
Replying the query of the patient on the phoneReplying the query of the patient on the phone
Buying bus or train ticketsBuying bus or train tickets
Going to the shops, talking to staffGoing to the shops, talking to staff
Sending text messages from your mobileSending text messages from your mobile
Writing letters or e-mailsWriting letters or e-mails
Chatting using Yahoo messengerChatting using Yahoo messenger
Meeting friendsMeeting friends
Attending interviewsAttending interviews
QuestionsQuestions
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QuestionsQuestions Prepare a case of effective health communication.Prepare a case of effective health communication.
Prepare a case where things do not materializePrepare a case where things do not materializedue to ineffective health communication.due to ineffective health communication. What are different kinds of communication ?What are different kinds of communication ?
Explain with examples.Explain with examples. As a health centre manager how would youAs a health centre manager how would you
improve the communication skills of yourimprove the communication skills of yourcolleagues?colleagues?
What are the essentials of effectiveWhat are the essentials of effectivecommunication?communication?
How the barriers affects communication?How the barriers affects communication?
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Jo-Harry windowJo-Harry window
Known to selfKnown to self Unknown to selfUnknown to self
Known to othersKnown to others PUBLICPUBLIC
Free to self andFree to self andothersothers
BLINDBLIND
Known to othersKnown to othershidden to selfhidden to self
Unknown toUnknown to
othersothersPRIVATEPRIVATE
Known to self butKnown to self but
hidden fromhidden from
othersothers
POTENTIALPOTENTIAL
Unknown to beUnknown to be
exploredexplored
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Memo guidelineMemo guideline
ToTo FromFrom DateDate Subject (1/8Subject (1/8thth of matter)of matter) Opening, context (1/4Opening, context (1/4thth of matter)of matter) Main body discussion (1/2 of matter)Main body discussion (1/2 of matter) Closing segment and Attachments (1/8Closing segment and Attachments (1/8thth ofof
matter)matter)
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MemoMemo
To: All StaffTo: All Staff
From: Hilary, Head of G.AFrom: Hilary, Head of G.A ssignaignattuurere
Date: May 29, 2009Date: May 29, 2009
Subject: New Memo Format Effective from June 1Subject: New Memo Format Effective from June 1
In order to make interoffice communications easier, please adhere to the following guidelinesIn order to make interoffice communications easier, please adhere to the following guidelinesfor writing effective memos:for writing effective memos:
1.1. Clearly state the purpose of the memo in the subject line and in the first paragraph.Clearly state the purpose of the memo in the subject line and in the first paragraph.2.2. Keep language professional, simple and polite.Keep language professional, simple and polite.
3.3. Use short sentences.Use short sentences.
4.4. Use bullets if a lot of information is conveyed.Use bullets if a lot of information is conveyed.
5.5. Proofread before sending.Proofread before sending.
6.6. Address the memo to the person (s) who will take action on the subject, and CC those who needAddress the memo to the person (s) who will take action on the subject, and CC those who needto know about the action.to know about the action.
Attach additional information: dont place it in the body of the memo if possible.Attach additional information: dont place it in the body of the memo if possible.Please put this format into practice immediately. We appreciate your assistance in developingPlease put this format into practice immediately. We appreciate your assistance in developing
clear communications.clear communications.
If you have any questions, please dont hesitate to call me.If you have any questions, please dont hesitate to call me.
Thank you.Thank you.
TO: Kelly Anderson, Marketing ExecutiveTO: Kelly Anderson, Marketing Executive
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FROM: Jonathon Fitzgerald, Market Research AssistantFROM: Jonathon Fitzgerald, Market Research Assistant
DATE: June 14, 2008DATE: June 14, 2008
SUBJECT: Fall Clothes Line PromotionSUBJECT: Fall Clothes Line Promotion
Through market research and analysis, it has been discovered that the proposed advertising media for the new fall lines needThrough market research and analysis, it has been discovered that the proposed advertising media for the new fall lines needto be reprioritized and changed. Findings from focus groups and surveys have made it apparent that we need to updateto be reprioritized and changed. Findings from focus groups and surveys have made it apparent that we need to updateour advertising efforts to align them with the styles and trends of young adults today. No longer are young adultsour advertising efforts to align them with the styles and trends of young adults today. No longer are young adults
interested in sitcoms as they watch reality televisions shows. Also, it is has become increasingly important to use theinterested in sitcoms as they watch reality televisions shows. Also, it is has become increasingly important to use theinternet as a tool to communicate with our target audience to show our dominance in the clothing industry.internet as a tool to communicate with our target audience to show our dominance in the clothing industry.
Internet AdvertisingInternet Advertising
XYZ Company needs to focus advertising on internet sites that appeal to young people. According to surveys, 72% of ourXYZ Company needs to focus advertising on internet sites that appeal to young people. According to surveys, 72% of ourtarget market uses the internet for five hours or more per week. The following list shows in order of popularity the mosttarget market uses the internet for five hours or more per week. The following list shows in order of popularity the mostfrequented sites:frequented sites:
1.1. Google, Facebook, Myspace, EBay, iTunesGoogle, Facebook, Myspace, EBay, iTunes
Shifting our efforts from our other media sources such as radio and magazine to these popular internet sites will moreShifting our efforts from our other media sources such as radio and magazine to these popular internet sites will more
effectively promote our product sales. Young adults are spending more and more time on the internet downloadingeffectively promote our product sales. Young adults are spending more and more time on the internet downloadingmusic, communicating and researching for homework and less and less time reading paper magazines and listening tomusic, communicating and researching for homework and less and less time reading paper magazines and listening tothe radio. As the trend for cultural icons to go digital, so must our marketing plans.the radio. As the trend for cultural icons to go digital, so must our marketing plans.
Television AdvertisingTelevision Advertising
It used to be common to advertise for our products on shows likeIt used to be common to advertise for our products on shows like FriendsFriends andand SeinfeldSeinfeldfor our target audience, but even thefor our target audience, but even theface of television is changing. Young adults are tuning into reality television shows for their entertainment. Results fromface of television is changing. Young adults are tuning into reality television shows for their entertainment. Results fromthe focus group show that our target audience is most interested in shows likethe focus group show that our target audience is most interested in shows like American IdolAmerican Idol,,The ApprenticeThe Apprentice,, the time tothe time totell truthtell truth andandAmerica's Next Top ModelAmerica's Next Top Model. The only non-reality television show to be ranked in the top ten most. The only non-reality television show to be ranked in the top ten mostcommonly watched shows by males and females 18-25 iscommonly watched shows by males and females 18-25 is Desperate HousewivesDesperate Housewives. At Blue Incorporated, we need to. At Blue Incorporated, we need to
focus our advertising budget on reality television shows and reduce the amount of advertising spent on other programs.focus our advertising budget on reality television shows and reduce the amount of advertising spent on other programs.By refocusing our advertising efforts of our new line of clothing we will be able to maximize the exposure of our product toBy refocusing our advertising efforts of our new line of clothing we will be able to maximize the exposure of our product to
our target market and therefore increase our sales. Tapping into the trends of young adults will help us gain market shareour target market and therefore increase our sales. Tapping into the trends of young adults will help us gain market shareand sales through effective advertising.and sales through effective advertising.
I hope that this will help you in planning the future strategy. If you have any doubts I will be happy to assist you.I hope that this will help you in planning the future strategy. If you have any doubts I will be happy to assist you.
ThanksThanks
Attachments: Focus Group Results, January- May 2008; Survey Findings, January - April 2008Attachments: Focus Group Results, January- May 2008; Survey Findings, January - April 2008
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Letter Guide line -Letter Guide line -
1.1. Your Address: (Not needed if the letter isYour Address: (Not needed if the letter isprinted on paper with the company letterheadprinted on paper with the company letterheadalready on it.): The return address of the sender ofalready on it.): The return address of the sender ofthe letter so the recipient can easily find out wherethe letter so the recipient can easily find out whereto send a reply to. Skip a line between yourto send a reply to. Skip a line between youraddress and the date.address and the date.
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2.2. Date: Put the date on which the letter wasDate: Put the date on which the letter was
written in the format Month Day Year i.e.written in the format Month Day Year i.e.
August 30, 2009. Skip a line between theAugust 30, 2009. Skip a line between the
date and the inside address (some peopledate and the inside address (some people
skip 3 or 4 lines after date)skip 3 or 4 lines after date)
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3.3. Inside Address: The address of the personInside Address: The address of the person
you are writing to along with the name of theyou are writing to along with the name of the
recipient, their title and company name, ifrecipient, their title and company name, if
you are not sure who the letter should beyou are not sure who the letter should be
addressed to either leave it blank, but try toaddressed to either leave it blank, but try to
put in a title, i.e. "Director of Humanput in a title, i.e. "Director of Human
Resources". Skip a line between the date andResources". Skip a line between the date andthe salutation.the salutation.
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4.4. Salutation: Dear Ms./Mrs./Mr. LastSalutation: Dear Ms./Mrs./Mr. Last
Name:, Dear Director of Department Name:Name:, Dear Director of Department Name:
or To Whom It May Concern: if recipient'sor To Whom It May Concern: if recipient's
name is unknown. Note that there is a colonname is unknown. Note that there is a colon
after the salutation. Skip a line between theafter the salutation. Skip a line between the
salutation and the subject line or body.salutation and the subject line or body.
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5.5. Subject Line (optional): Makes it easierSubject Line (optional): Makes it easier
for the recipient to find out what the letter isfor the recipient to find out what the letter is
about. Skip a line between the subject lineabout. Skip a line between the subject line
and the body.and the body.
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6.6. Body: The body is where you write theBody: The body is where you write the
content of the letter; the paragraphs shouldcontent of the letter; the paragraphs should
be single spaced with a skipped line betweenbe single spaced with a skipped line between
each paragraph. Skip a line between end ofeach paragraph. Skip a line between end of
body and closing.body and closing.
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7.7. Closing: Let's the reader know that you areClosing: Let's the reader know that you arefinished with your letter; usually ends withfinished with your letter; usually ends withSincerely, Sincerely yours, Thank you, andSincerely, Sincerely yours, Thank you, and
so on. Note that there is a comma after theso on. Note that there is a comma after theend of the closing and only the first word inend of the closing and only the first word inthe closing is capitalized. Skip 3-4 linesthe closing is capitalized. Skip 3-4 linesbetween the closing and the printed name, sobetween the closing and the printed name, sothat there is room for the signature.that there is room for the signature.
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8.8. Signature: Your signature will go in thisSignature: Your signature will go in this
section, usually signed in black or blue inksection, usually signed in black or blue ink
with a pen.with a pen.
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10.10. Enclosure: If letter contains otherEnclosure: If letter contains other
document other than the letter itself yourdocument other than the letter itself your
letter will include the word "Enclosure." Ifletter will include the word "Enclosure." If
there is more than one you would type,there is more than one you would type,
"Enclosures (#)" with the # being the number"Enclosures (#)" with the # being the number
of other documents enclosed that doesn'tof other documents enclosed that doesn't
include the letter itself.include the letter itself.
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11.11. CC Mark a copy to inform otherCC Mark a copy to inform other
significant others.significant others.
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12.12. Reference Initials: If someone other thanReference Initials: If someone other than
yourself typed the letter you will includeyourself typed the letter you will include
your initials in capital letters followed by theyour initials in capital letters followed by the
typist's initials in lower case in the followingtypist's initials in lower case in the following
format; AG/gs.format; AG/gs.
LetterLetter
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Return Address Line 1Return Address Line 1 11
Reference Date (Month Day, Year)Reference Date (Month Day, Year) 22
Mr./Mrs./Ms./Dr. Full name of recipient.Mr./Mrs./Ms./Dr. Full name of recipient.
33
Title/Position of Recipient.Title/Position of Recipient.Company NameCompany NameAddress Line 1Address Line 1Address Line 2Address Line 2
Dear Ms./Mrs./Mr./Dr. Last Name:Dear Ms./Mrs./Mr./Dr. Last Name: 44
Subject: Title of SubjectSubject: Title of Subject 55
Body ParagraphBody Paragraph
1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Body ParagraphBody Paragraph2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Body ParagraphBody Paragraph3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Closing (Sincerely...),Closing (Sincerely...), 77
SignatureSignature 88
Your Name (Printed)Your Name (Printed) 99Your TitleYour Title
Enclosures (2)Enclosures (2) 1010CCCC
Typist Initials.Typist Initials. 1111
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Game - Let us learn to be sensitiveGame - Let us learn to be sensitive
Write the names of two things you received inWrite the names of two things you received in
gift from somebody.gift from somebody.
Write the names of two things you have earnedWrite the names of two things you have earned
yourself.yourself.
Write the names of two dear ones whom youWrite the names of two dear ones whom you
like the most.like the most.