500 Unit In Home Display Program

Program Purpose

Begin deploying devices to the field

Understand the consumer experience from installation through use

Determine how to deploy User Cuddly vs. mailing devices

Determine the types of problems encountered and develop troubleshooting mechanisms

Determine the size of HAN support team

Determine readiness

2

Device Selection

Devices being evaluated Tendril LS Research Comverge RainForest Possibly others as available

Device requirements same as Low Income Program User Friendly Interface; Easy to operate and maintain Display current meter register reading Display current kW demand reading Allow price to be entered either directly to the device or through the SMT

Portal Calculate and display current kWh usage and costs

3

Participant Selection – 500 Units

50 Employees

50 Friends/Family of Employees

200 Key Stakeholders

200 Consumers Consumers who have registered SMT accounts Consumers who respond to a mailed invitation Single family residence Same residence for the past year

4

Program Deployment

Develop business processes and training for Customer Service Agents

Hire and train field support team

Develop Program Materials Operating Guide SMT Brochure

Deploy devices to Employees and “Friendlies”

Analyze results

5

How are Pilot Participant chosen?

6

Identified the first 300 potential pilot participants. We will target: 

• 150 known Smart Meter Texas users. •1 50 General Consumers.

Both groups have been filtered to only include: 

• Must have Smart Meter •Single Family Homes• HW 2.0 SP5.0 Meters

 These filters will give the pilot the best odds for success.

Initial Deployment StatsNovember 08, 2010

7

Status Participants Identified

Devices Deployed

Devices Fully Functional

Pending Customer Feedback

Devices Requiring Troubleshooting

Employees 59 52 50 2 0

Employee Friendly 72 49 47 2 0

Key Stakeholders 8 6 4 2 0

General Participants 0 0 n/a n/a n/a

Total 131 107 101 6 0

Program Timeline

8

Have begun deployment to Employees and Friendlies

Analyzing data (initial registration concerns)

Completing acceptance testing on Itron’s latest upgrade

Anticipated early December

Determine ability to begin deployment to Key Stakeholders and consumers