5.00 Evaluate career opportunities

in the hospitality industry.

5.02

Explore the skills needed for success in the hospitality industry

Workplace Competencies

US Secretary of Labor’s task force realized that there were certain skills that workers need for success.

Two groups:Workplace foundationWorkplace competencies

Workplace FoundationPeople must have foundation skills to be successful in the

workplace and in life.Three Groups:

Basic Skills- skills necessary for communication the modern world reading, listening, writing, speaking,

arithmetic, and mathThinking Skills- problem solving, decision

making, creative thinking, reasoning, and knowing how to learn.

Personal qualities- individual responsibility, self-esteem, sociability, self-management, and integrity.

Where do these skills develop?? Pg 524

Workplace Competencies

Five groups of skills that workers need to be successful on the job. Pg 525ResourcesResourcesInterpersonal RelationsInterpersonal RelationsInformationInformationSystemsSystemsTechnologyTechnology

Successful businesses have workers who exemplify qualities in some capacity.

Communication

The transmission of information and feelings from one person to another.

One of the most important skill in business world.Allows you to work well with othersInterpersonal skills p 526

Two types:Verbal Nonverbal

Verbal Communication

Verbal: using wordsTwo Aspects:Two Aspects:

Choice of languageStandard English is expected in US

(grammar and spelling rules from English class).

Some hospitality business require a second language

• What’s the benefit?

Verbal Communication

Word ChoiceWord choice will determine effect

you have on the customer.Important in spoken AND written

languageImportant when writing for marketing

and advertising.

Nonverbal Communication

Nonverbal: without wordsClaim that over 70% of

communication is nonverbal!!

NVC: communication of info and feeling without using words.Body language pg 527Color and Design

Nonverbal Communication

Can change the meaning of words.Examples on pg 527

Many people are not aware of NVCPractice with others- get feedback Communication SkillsFour categories

Listening and speaking- basic skillsReading and writingArithmetic and MathematicsElectronic Communication- technology

Job Search Skills

Job lead- info that leads you to a job opening. Where is the most popular place to look for a

job? p.532 -533

ApplicationOnce you locate job- apply!Reference p 533Resume p 533Cover letter p 533

Job Search Skills

Interview- formal meeting between two or more people, during which question are asked of one person.Job applicant wants to impress the

employer and learn about he job. Employer want to learn about job

applicant and decide whether to offer the position.

Practice, Practice, Practice!Visual impression

Interview

Things to remember…1.1. Introduce yourselfIntroduce yourself

2.2. Shake hands Shake hands

3.3. Respond to questionRespond to question

4.4. Ask questionsAsk questions

5.5. Write a thank-you letterWrite a thank-you letter

On-the-Job Skills

Next step- KEEPING IT!!Grooming

Appearance DOES count!Clothing and ShoeHygieneHair and Nails

AttitudeFriendlinessSelf-MotivationTeamworkAdaptability- ability to make changes in new

situations

On-the-Job Skills

Work Habits- the basic, routine actions that you carry out every day at work.

Business EtiquetteEtiquette or manners p 540Business etiquette p 540

Health p 542Get adequate sleepExercise regularlyEat a balanced dietAvoid health risksMaintain mental health

Advancement Skills

When you want to advance in career you must take active steps.Continuing EducationLeadership p 546Professional AssociationsChanging Jobs

Balancing Multiple RolesEach person has many roles in life-

responsibilities and expectations that go with an aspect of your life p 550