5 Traits of Awesomely Active Listeners (We Hear You!)
-
Upload
ovation-communication -
Category
Career
-
view
652 -
download
0
description
Transcript of 5 Traits of Awesomely Active Listeners (We Hear You!)
![Page 1: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/1.jpg)
5 Traits of Awesomely Active Listeners (We Hear You!)
www.ovationcomm.com @OvationComm
![Page 2: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/2.jpg)
“Listening is not merely hearing. Listening is reacting. Listening is being affected by what you hear.
Listening is active.”
-Michael Shurtleff, Broadway Casting Director Author of Audition
www.ovationcomm.com @OvationComm
![Page 3: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/3.jpg)
We listen at 125-250 words per minute.
We think at 1,000-3,000 words per minute.http://www.prdaily.com/Main/Articles/Listening_facts_you_never_knew_14645.aspx#.
www.ovationcomm.com @OvationComm
![Page 4: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/4.jpg)
That means if we don’t pay attentionto our listening in a conversation, ourmind can run away on us!
(Figuratively, of course.) www.ovationcomm.com @OvationComm
![Page 5: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/5.jpg)
All conversations and relationship building activities benefit from good Active Listening.
www.ovationcomm.com @OvationComm
![Page 6: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/6.jpg)
Active Listening keeps us present in a conversation, lets the speaker know they are being heard, and forges a connection through honest, focused interaction.
www.ovationcomm.com @OvationComm
![Page 7: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/7.jpg)
Want to be a better Active Listener?
(Of course! We all do.)
www.ovationcomm.com @OvationComm
![Page 8: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/8.jpg)
Here are 5 Traits of Awesomely Active Listeners that you can adopt for all of your communication.
www.ovationcomm.com @OvationComm
![Page 9: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/9.jpg)
Good active listeners ask open-ended questions.
Trait 1:
www.ovationcomm.com @OvationComm
![Page 10: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/10.jpg)
Open-ended questions show your conversation partner that you are interested in their experiences.
The best way to get a conversation going is to ask an open-ended question; one that can’t be answered with a simple “Yes” or “No”.
www.ovationcomm.com @OvationComm
![Page 11: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/11.jpg)
Open-ended questions start with phrases like:
“What are your thoughts on…. ?”
“How do you feel about…?”
“How would you have handled…?”
If you are good at listening actively, you’re comfortable letting someone else share.
www.ovationcomm.com @OvationComm
![Page 12: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/12.jpg)
Trait 2:
Good active listeners use the Head Nod.
www.ovationcomm.com @OvationComm
![Page 13: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/13.jpg)
A Head Nod is visual proof that you are listening to what is being said.
Coupled with good open body language, your conversation partner knows you’re completely engaged.
www.ovationcomm.com @OvationComm
![Page 14: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/14.jpg)
Did You Know?
“Scientists call our ability to zero in on a single speaker amid a cacophony of other sounds the cocktail party problem.” – Mary Bates, brainfacts.org
http://www.brainfacts.org/Sensing-Thinking-Behaving/Awareness-and-Attention/Articles/2013/The-Cocktail-Party-Problem
We’ll drink to that!
www.ovationcomm.com @OvationComm
![Page 15: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/15.jpg)
Trait 3:
Good active listeners use small verbal interjections while listening.
www.ovationcomm.com @OvationComm
![Page 16: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/16.jpg)
While not an interruption, small, simple verbal responses help keep the conversation flowing.
They are the equivalent of saying “Yes! Tell me more!”
www.ovationcomm.com @OvationComm
![Page 17: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/17.jpg)
Good verbal interjections include:
“Yes!”
“Right.” “MmmHmm.”
“Sure.”
www.ovationcomm.com @OvationComm
![Page 18: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/18.jpg)
Trait 4:
Good active listeners use strong eye contact.
www.ovationcomm.com @OvationComm
![Page 19: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/19.jpg)
Don’t worry, this doesn’t mean staring creepily at the speaker!
It DOES mean you should let your primary focus be the speaker, rather than letting your eyes wander around the room (or off into space!) for extended periods of time.
www.ovationcomm.com @OvationComm
![Page 20: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/20.jpg)
Think in terms of three seconds:
Every three seconds or so, refresh your eye contact with a blink or a quick eye movement.
But remember your PRIMARY FOCUS should be the speaker!
![Page 21: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/21.jpg)
Trait 5:
Good active listeners can comment and share when appropriate.
www.ovationcomm.com @OvationComm
![Page 22: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/22.jpg)
Conversations are a two way street. As such, the listener and the speaker should trade on and off.
Truly awesomely active listeners can relate on-topic and empathize with the speaker because they’ve heard and internalized the speaker’s message.
That’s what makes things interesting!
www.ovationcomm.com @OvationComm
![Page 23: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/23.jpg)
When it’s the Active Listener’s time to take the stage, they may share thoughts or stories that start with:
“That reminds me of the time….”
“I’m so glad you shared that…”
“May I tell you some thoughts that brought to mind?...”
“I hear what you are saying, but I don’t agree. Let me tell you why….”
www.ovationcomm.com @OvationComm
![Page 24: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/24.jpg)
Awesomely active listening skills improve your communication across the board.
What do you think about that? Go on. We’re listening.
www.ovationcomm.com @OvationComm
![Page 25: 5 Traits of Awesomely Active Listeners (We Hear You!)](https://reader035.fdocuments.in/reader035/viewer/2022070301/5459c69db1af9fb66e8b59f9/html5/thumbnails/25.jpg)
For more totally actionable and completely doable professional skills content, visit us at www.ovationcomm.com, or follow us on Twitter @OvationComm. We’d be pleased to hear from you. #ForEveryStage
Or why not download “100 Instant Speech Topics” here?