Get More Clients: Growing Your Translation Business Through Referral Selling
5 Tips to Get Started with Referral Selling
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Transcript of 5 Tips to Get Started with Referral Selling
No More Cold Calling5 Tips to Get Started with Referral Selling
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Welcome!
I’m Joanne Black
The Referral Book
3© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
Your Biggest Sales Challenge
• Getting the meeting at the level that counts
• A consistent stream of qualified leads
• Converting prospects to customers• Overcoming objections• No time to prospect
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Joanne’s Points of View
Contrary to popular belief—keep an open mind!
5© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
What is a Referral?
Referred prospects know us and expect to hear from us
6© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
What is a Referral?
You receive an introduction!
7© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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The Referral Imperative
Without an introduction
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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You Cold Call
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Joanne’s Point of View
No one should EVER have to cold call
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Joanne’s Point of View
Generating Qualified prospects is the most important step in your sales process
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Generate Qualified Leads with Referrals
When you receive a qualified referral, think about what happens…
Why Referrals Work
• You arrive pre-sold • You earn credibility and trust• Your sales time shortens• Competition goes away• There are no “hard” costs
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Why Referrals are Key
What percent of the time do you get a new client?
30%
50%
70%
90%
100%
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Increase Your Conversions
Increase your conversions to 50% plus!
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Naomi Says…
• Since I started applying your techniques, I've gained access at a higher level in ten of my target accounts.
• Three of which have already generated business in Fortune 500 companies!
You Need a Targeted Strategy
• Written referral sales plan• Weekly written referral goals• Methods to track and measure
referrals• Accountability for results
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Do You Have a Targeted Strategy?
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Referral Results
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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• Less than 30% of ALL salespeople ask for referrals
• A high quality referred prospect is more than 40 times more likely to buy
• Salespeople who actively seek and exploit referrals earn 4 to 5 times more
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Referrals Get You the Meeting
Why Executives Meet with Salespeople
• Research from The TAS Group– Referral from inside their company– Referral from a trusted source
outside their company
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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What it Takes
1. Make referrals a priority
2. Integrate into your sales process
3. Create metrics
4. Build skills
5. Implement
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Jim Says…
• Made my year in the first 6 months• My referral pipeline is full of
potential that simply requires follow-up
• “I am never going back.”
Make Referrals a Habit
• Apply for the six month intensive Masters Program
• Check out No More Cold Calling OnDemand
• www.NoMoreColdCalling.com
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Kurt says…
"Since starting the Referral Masters program with Joanne Black, we have generated a 300% increase in business due to referrals.”
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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5 Tips to Get Started
1. Make referral selling your priority
2. Integrate referrals into your process
3. Set up referral metrics
4. Build skills in referral selling
5. Ask your favorite clients to introduce you
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Big Question
Are you ready to commit to referral selling?
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Apply Now—NoMoreColdCalling.com
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Referrals Are Your Hottest Leads
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60%
100% 90% 80% 70%
50%
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
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Resources
• [email protected]• 415-461-8763• www.NoMoreColdCalling.com• www.linkedin.com/in/joanneblackreferrals
ales/• @ReferralSales