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    TimeManagement/Organizational

    Skills

    Qais AlefanB.Pharm, R.Ph., M.Pharm, PhD

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    There are 24 hours in a day!

    Advances in technology and other

    areas are all about saving time

    Poor time management can lead to

    frustration, stress, and a failure to

    complete daily tasks

    Poor time management can cause

    others to lose respect for and faith in

    us

    Safety can also be compromised-

    THE NEED FOR TIME MANAGEMENTAND ORGANIZATIONAL SKILLS

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    We all have 24 hours in every day to

    accomplish what we need

    The difference is how we choose to

    spend our timeWe consciously decide how to spend

    our time

    It was your choice to go to pharmacyschool ...

    The next time that you feel

    compelled to say, I dont have time

    to, rephrase it to, I cant take the

    COMMON MYTHS/PITFALLSI dont have time . . .

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    Do not take on as many tasks

    Find your success limit, and

    maintain it!

    Contrary to popular belief, thebusier people are, the more

    productive they are

    People may not be able to prioritizetheir responsibilities very well or

    may be easily distracted or

    consistently interrupted

    You feel stressed out and guilty if

    COMMON MYTHS/PITFALLSIm too busy . . .

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    This is because we are proactive athome (i.e., pay bills, etc.), whereaspharmacy practice is often reactive(fill medication orders as they come

    in)

    It is possible that a person might becompletely organized at home and atrain wreck at work, but this is a rareand unusual case

    The good news is that these skills canbe learned

    COMMON MYTHS/PITFALLSMy personal time management skills have nothing todo with how I manage time at work

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    The ability to multitask is an absolute

    necessity for any pharmacist or

    pharmacy student

    This does not mean doing severalthings concurrently

    What it does mean, however, is that it

    is important that you have the ability toswitch gears easily and maintain a

    sharp mind so that you can give your

    undivided attention for a few moments

    to the task at hand and then move on

    COMMON MYTHS/PITFALLSI need time to focus in order to . .

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    It is certainly important to do your bestand to always put your best foot

    forward, but as a pharmacy student or

    pharmacist with many demands on

    your time, it is critical that you

    distinguish which tasks must be perfect

    and which can be less than perfect

    Dosing and preparation ofchemotherapeutic agents, for example,

    should be as close to perfect as

    possible

    Revising a paper five times for a 3-

    COMMON MYTHS/PITFALLSIm a perfectionist . . .

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    Some pharmacy schools provide

    regularworkshops for students or

    parts of courses devoted to time

    management, study skills, stressmanagement, and other pharmacy

    school and life survival skills

    If your school is not one of those,however, this lecture is here to help

    Additionally, there are books and

    articles that can serve to help you

    become a successful time manager

    COMMON MYTHS/PITFALLSThey didnt teach time management in mycurriculum

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    The steps involved in practicingbetter time management are:

    Recognize the need for improvement

    Conduct an honest self-reflection oranalysis of how you currently use yourtime

    Establish your mission and set goals

    Get organized Take action

    Review, revise, and modify

    REAL TIME MANAGEMENT-HOW TO DO IT

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    Almost all literature that describessuccessful behavioral change programs,start at this point

    Hopefully, you have decided already that

    your time management skills could usesome improvement

    If you have not decided this, then thechances of your being able to improve are

    much less

    Recognize the Need forImprovement

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    Conduct a review of how you currently spend

    your typical day or week

    Ask yourself key questions to identify problem

    areas and how you should best plan your timeOne of the most useful tools is to keep a time

    journal

    On a calendar, document how you spend yourtime in blocks of 15 mints

    Do this for an entire week, and be honest

    After a week, analyze those areas where you

    think our time could have been better s ent cit

    Conduct an Honest Self-Reflection or Analysisof How You Currently Use Your Time

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    When conducting the analysis, ask yourselfthese questions with regard to each activity: Why am I doing this?

    What is the goal?

    Why will I succeed?

    Is what I am doing at this minute moving me

    toward my objective?

    What will happen if I choose not to do it?

    A few general questions about how your time

    is spent: What am I doing that does not really need to be

    done? What am I doing that could be done by someone

    Conduct an Honest Self-Reflection or Analysisof How You Currently Use Your Time

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    Create a pie chart to visually depict where your

    time was spent

    Ask yourself12 questions when reviewing a day in

    your time log1. What went right today? What went wrong? Why?

    2. What time did I start my top-priority task ? Why?

    Could I have started earlier in the day?

    3. What patterns and habits are apparent from my

    time log?

    4. Did I spend the first hour of my [work] day doing

    important work?

    Conduct an Honest Self-Reflection or Analysisof How You Currently Use Your Time

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    Setting short- and long-term personal

    and professional goals helps to

    determine priorities and stay focused

    Write your personal missionstatement; from this, all your goals and

    priorities should flow

    Yourpersonal mission statement, orphilosophy, focuses on what you want

    to be (character) and to do

    (contributions and achievements) and

    on the values and principles upon

    Establish Your Mission andSet Goals

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    There are several steps help toget organized:

    Sort through tasks

    Create a master list Schedule tasks

    Use a system

    Get Organized

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    Each time we get a new piece of mail, an

    assignment, we need to decide how we are going

    to use that and do something with it-file it, recycle

    it, or read it laterWe need to set up a filing system that works for us

    Also, it is not bad to have a read it later pile as

    long as you make sure that you schedule sometime to actually read through the papers

    These same ideas apply to e-mail messages and

    computer documents

    Get OrganizedSort Through Tasks

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    Organizing and prioritizing your tasks

    are often more difficult

    Create a master list of all the tasks

    and then prioritize and schedule them

    You can create your master list on

    your computer, on paper, in your

    planner Some have more than one master list,

    a work list and a home list

    Make sure that you keep your list(s) in

    Get OrganizedCreate a Master List

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    The more difficult task isdetermining how to approach the

    multitude of tasks on your list.

    Where do you start?

    Sometimes it can be overwhelming

    to think about if you have a variety

    of tasks that all seem very important

    Three approaches to prioritize

    tasks:

    1. Goal-achievement approach

    2. Deadline approach

    3. Consequences approach

    Get OrganizedPrioritize Tasks

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    Goal-achievement approach Prioritize tasks that you know will directly help you

    achieve your goals as most important (GPA of 3.5 or

    higher, at least 4 hours)

    The deadline approach when are your tasks due?

    is easy when the deadlines have been set by others

    is not as effective, however, when certain tasks have nodeadlines or when you have to set a deadline yourself

    Consequence approach

    What will happen ifthis task is not completed or notcom leted on time?

    Get OrganizedPrioritize Tasks

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    Allow yourself more time than you

    think you will need to complete a task

    It is always better to under commit

    and over deliver(telling a patient thather prescription will be ready in 15

    minutes)

    Convince yourselfof the phenomenonthings always take longer than I think

    they will to allow for unexpected

    interruptions

    Get OrganizedSchedule Tasks

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    The busier you are and the moretasks you need to complete, themore you should rely on somesort ofplanner system to stay

    organizedSeveral approaches that you may

    find useful: Paper calendar Paper-based planner/organizer

    systems Personal digital assistants (PDAs)

    and computer programs

    Get OrganizedUse a System

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    Realities of human nature and how we

    normally spend our time:

    1. We do what we like to do before we do

    what we do not like to do

    2. We tackle what we know how to do faster

    than we tackle what we do not know how

    to do

    3. We do activities that we have resources

    for

    4. We do things that are scheduled before

    we do nonscheduled things

    5. We respond to the demands of othersbefore we res ond to demands from

    Take Action

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    Always keep the big picture in mind-think of the goals that you want to

    achieve and how completing a task

    will help you do thatConstant self-motivation is

    important when you are trying to

    change your behavior

    Plan your work, and then work your

    plan

    Three actions to help you stay

    Take Action

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    Helpful hints to improve your time managementskills: Take care of yourself Most people do their best work in the morning, so tackle

    the tough projects at that time Schedule meetings and less intensive activities in the

    afternoon Check youre-mail and phone messages only twice a day Cluster tasks and activities together when possible Quantity does not equal quality Busy does not equal productive Working harder does not equal working smarter Reward yourself

    Take Action

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    It is important periodically to review all the stepsthat you went through to determine if your

    system is working well

    Are you accomplishing tasks and goals to yoursatisfaction?

    Are you feeling less stressed?

    Do you procrastinate less often?

    Have your preferences or your style changed in anyway?

    Do you want to try out a new organizational system?

    Have your goals or priorities changed?

    What major changes have occurred in your life to

    Review/Revise/Modify

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    Questions help us review our goals andpriorities to see if they have changed: Do you feel as strongly about your priority

    (goal) as you did when you set it?

    Do you reward yourself for daily or weekly

    successes?

    Are you adhering to your priority (goal)

    deadline?

    Do you spread yourself too thin and run out

    of time?

    Do you review your activities to determine

    which ones can be shortened, reorganized,or terminated?

    Review/Revise/Modify

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    As long as you are making progress towardyour goals, thatis what is most important

    Remember, slow and steady wins the race

    Remember that as much as we might liketo, we will never have complete control

    over all our time

    Recall the Serenity Prayer: God, grant me the serenity to accept the things

    I cannot change

    The courage to change those things I can, and

    the wisdom to know the difference

    Review/Revise/Modify

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    Certainly, however, time management skillsin practice depend on the type of job you

    have

    If you have a position that is moreadministrative, project-based, or

    appointment based, you will have more

    control over how your time is spent, and you

    can better use many of the skills described

    in this lecture

    In most pharmacy environments, however,

    we do not get to determine how we spend

    TIME MANAGEMENT IN PHARMACYPRACTICE

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    Make full use of pharmacy technicians. Oneexample is never to answer the phone yourselfunless it is a prescribers line (e.g., doctors)

    Implement a variety of dispensing technologies androbotics, automated refill phone lines and Web

    sites

    Reconfiguring technicians and pharmacists job

    descriptions so that technicians perform most

    technical duties and pharmacists can concentrate

    on reviewing and monitoring patients drug therapy,

    as well as engaging in patient and provider

    TIME MANAGEMENT IN PHARMACYPRACTICE

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    Individual characteristics related to job stressinclude balance between work and personal

    life, a persons outlook on life, the

    stressfulness of family life, and variousaspects ofpersonality

    The issue of balance, in all aspects of ones

    life, is the heart of this lecture

    Interestingly, it has been shown that pharmacy

    students reported higher stress levels as

    students than they did as practicing

    pharmacists

    STRESS AS A PRIMARY CONSEQUENCEOF POOR TIME MANAGEMENT

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    If students feel stressed about school and perhapstheir internship, they likely might suffer similar

    consequences as pharmacists: dissatisfaction with their Pharm.D. program or internship lower commitment to completing ones degree program

    or even pharmacy as a career quitting school or the internship or both The potential forsubstance abuse and burnout

    Thankfully, coworker social support, or the material

    and emotional support received from ones

    coworkers, has been shown to buffer the impact of

    job stress on job dissatisfaction

    STRESS AS A PRIMARY CONSEQUENCEOF POOR TIME MANAGEMENT

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    How one copes with stress also makes adifference; problem-focused coping strategies,

    where one attempts to tackle the problems at hand,

    are most effective in reducing the impact of jobstress on job dissatisfaction

    Implementing time management strategies could

    be an example of a problem-focused coping

    strategy

    Emotionally based coping strategies, such as

    distancing oneself from the problem or trying to

    avoid the problem, are unsuccessful

    STRESS AS A PRIMARY CONSEQUENCEOF POOR TIME MANAGEMENT

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    The goal of this lecture was to raise awarenessabout the importance of time management inones personal and professional lives

    I should have come away with concrete

    strategies about how to improve my skills sothat I can achieve my full potential

    Remember, time management is not aboutmanaging time, its about managing yourself - and

    all of us can probably use at least someimprovement so that we can be more effective inall that we do

    CONCLUSION

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    Thank you