5 Things You Must Do
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Transcript of 5 Things You Must Do
5 Things You Must DoTo coach exceptional advocates
Goals for workshop…
Task:
Details:
TEXT Questions : 318 – 801 - 8876
Volunteer Management is HARD!
#1:
Care & Connect
Mindset of Supervision:
Managing vs. Partnering
Transactional
Relational
Transactional
Relational
ExceptionalCoaching
Care and Connection
WHAT DO YOU KNOW???
Volu
ntee
r Per
form
ance
Level of Connection & Feeling of Meaningful Work
#2:Manage Expectations
The Problem: implicit expectations
Unspoken expectations… are the baggage we carry with us into a relationship with one another.
The Problem: too few mind-readers
When we expect others to inherently know what our expectations are in
a given situation
(AKA… MIND READING)
The Solution…Wise managers make things very explicit (out loud). They explicitly state, to the Advocate, what their mission is, what their resources are, and what they have chosen to do and not do with their resources.
Prep Work: 2 preconditions
1.TRUST & Trust-Worthiness:
2.Good Communication:
The Performance Agreement Skeleton
Must – Do’s:How - To’s:Resources:Follow-up:
Principles of the Agreement The Performance Agreement
must be mutually created (advocate and supervisor involved in the process).
It can not simply be a transactional process (i.e. just another form).
“Negotiable” responsibilities must be hammered out as well.
It must be ‘flexible’ to allow change in circumstances.
#3:
Diagnose Before Your Prescribe
WORDS
EMOTIONBODY LANGUAGE
Leading in the Moment:A Failure of Nerve?
Avoid the Traps of Denial & Avoiding Problem Behaviors
An issue will never really go away unless you work through it.
#4:
Empower!
Synergistic Performance Agreement
Hands down orders
“WE” Thinking “Us VS. Them” Thinking
Identifies Resources and Follow-up
Rescues from hardship
Care and Synergy Transactional Mentality
High Trust Required Low Trust Displayed
Empowerment vs. Enabling
Requires vulnerability
Distance kept
Responsible Freedom Unlimited License
Clear about mission and values
Lacks vision and purpose
Removes barriers to greater outcomes
Seeks to “give power”
Empowerment vs. Enabling
Barriers to EMPOWERMENT
Lack of PurposeLack of ProtectionLack of PermissionLack of Proficiency
#5:
Finish Well!
Celebrate & Debrief: Celebrate:
The close of a child’s case The commitment of the Advocate
Debrief: Face Time Unpacking the Emotional side of CASA How’d we do with the Performance Agreement?
Recognizing Advocates:
The ‘pay check’ of volunteerism
Connection precedes Recognition.
Debriefing: Do this, Not That Intensity / Investment should match
the Case’s history Give not Take Let it Marinate No Surprises Celebrate! Gather Pertinent Information What‘s Next?
Team Up:
Continue the Conversation… 5:00 – 5:30 …One on One (in the lobby)
Call: 318-398-0945 Email: