5 Tactics How a Business can Beat Competitor Goliaths.
-
Upload
esty-klain -
Category
Business
-
view
36 -
download
0
Transcript of 5 Tactics How a Business can Beat Competitor Goliaths.
5 Tactics How a Business can Beat Competitor Goliaths.
Background photograph designed by Kues1 - Freepik.com
Half of small businesses fail in the first few years. It's not easy to launch a new product, as well as single handedly manage everything including accounting, technology, growing a customer base, and fend off the competition - all at the same time.
Background photograph designed by Kues1 - Freepik.com
Offering amazing customer service can make the difference between a small business that grows and a small business that fades.
Background photograph designed by Kues1 - Freepik.com
Here are a few tips and tricks that will teach
you how Customer
Service can help you beat the competition,
and make your business grow.
Background photograph designed by Kues1 - Freepik.com
Show your customers (potential or existing) that they can trust you by establishing rapport and trust from the start. Make sure you display your name when you reach out to your customers. Ask them for their names, and make a connection.
(1) Be personal
Background photograph designed by Kues1 - Freepik.com
Make sure you are not trying to impress your customers by using robust vocabulary, impress them by solving problems quickly and efficiently instead.
Background photograph designed by Kues1 - Freepik.com
People know when you are truly trying to help them or not. If you reach out to them on a personal level, and are genuine, and caring you will be rewarded with a loyal customer. If you are formal and cold, they will respond accordingly.
Background photograph designed by Kues1 - Freepik.com
Don’t try to sell the client! Use your knowledge and experience to help them decide to buy. It is important to think how you can make the customer’s life easier, even when the help and support they need is not directly related to your product or services.
(2) Support
Background photograph designed by Kues1 - Freepik.com
Here is an example from Zappos:
An agent from Zappos helped a customer to find a product that they wanted in another website, because the product was not in stock on their website. Zappos didn’t make money on that sale, but they did create a loyal customer, who spread the word about their experience, and generated a lot more loyal clients.
The most important part of a conversation with a customer is listening. People and companies tend to speak a lot, but often they forget that the ability to listen and draw conclusions costs nothing, and makes a huge impact.
(3) Listen
Background photograph designed by Kues1 - Freepik.com
Always listen to what
customers have to say,
and don’t stick to a pre-written
script. Sometimes the things they fail to tell you, are
the core of their issue.
Background photograph designed by Kues1 - Freepik.com
Be sure to have a quick response time and provide updates on the progress of the solution to their problem. Even if you do not have a solution, communicate that you are working on one. Be proactive with answers, do not wait to have the customer check in with you. Also, follow up and keep track of the progress until your client is happy.
(4) Update
Background photograph designed by Kues1 - Freepik.com
It is important to remember that even though it may not be a big deal to you, that doesn’t mean it’s not a big deal to your customer. You may not realize how significant it is for him.
Background photograph designed by Kues1 - Freepik.com
Try as much as possible to help your customers to complete the purchase without transferring to another party. Customers hate repeating their story multiple times, and being bounced around from person to person.
(5) Facilitate
Background photograph designed by Kues1 - Freepik.com
It is also important to
give the customer the
option to contact you in a
way that is convenient to
them from various
communication channels.
Background photograph designed by Kues1 - Freepik.com
It is important to treat the improvement of the customer experience as a marketing activity in every respect. Immediate and effective support strengthens the credibility and proficiency of the company, as well as directly translates to increased conversions.
Background photograph designed by Kues1 - Freepik.com
Bontact gives you a real time, multi-channel support experience, that allows you to manage phone
calls, chat, emails, SMS, messenger, Whatsapp Line, Viber and more... all from one easy to
use location. Not only that, it also helps you provide personal service
and support based on historic communication. This makes it
easier to listen, update and ease your customer’s experience.
Allowing you to increase your customer retention, and build a
positive brand image.
Go To Bontact Now >>
Background photograph designed by Kues1 - Freepik.com