5 Strategies to Implement Guided Pathways - EAB file5 Strategies to Implement Guided Pathways March...
Transcript of 5 Strategies to Implement Guided Pathways - EAB file5 Strategies to Implement Guided Pathways March...
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Student Success Collaborative TM
5 Strategies to Implement Guided Pathways March 20. 2017
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Today’s Presenter
Melinda Salaman Director, Strategic Research
EAB WASHINGTON, D.C.
Research
Bringing Guided Pathways to Life
Blog
Navigating Student Success (on eab.com)
Social Media
@msalamanderman on Twitter and LinkedIn
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Start with best
practices research
› Research Forums for presidents,
provosts, chief business officers,
and key academic and
administrative leaders
› At the core of all we do
› Peer-tested best practices research
› Answers to the most
pressing issues
Then hardwire those insights
into your organization using our
technology & services
Enrollment Management
Our Royall & Company division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources.
Student Success
Members, including four- and two-year institutions, use the Student Success Collaborative™ combination of analytics, interaction and workflow technology, and consulting to support, retain, and graduate more students.
Growth and Academic Operations
Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues.
College and university members
1,100+
Research interviews per year
10,000+
Course records in our student success analytic models
250M+
Student interactions
1.2B+
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5 ROAD MAP
1
2
4
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What are Guided Pathways?
How Should We Prepare Our Staff to Redesign the Curriculum?
How Will Guided Pathways Help Us Optimize the Student Experience?
What Do We Do to Implement and Scale Guided Pathways?
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Crafting an Approach to Achieve 21st Century Student Success
What’s Keeping Leaders Up at Night?
Source: EAB interviews and analysis.
How do we help students earn their degrees faster?
Are graduates developing standard competencies within each program?
How can we minimize effort across the intake process?
Can we establish value in a competitive market?
How do we better align programs to employer needs?
Is our institution well-designed for students with ‘non-traditional’ backgrounds?
How can we provide students high-touch support at scale?
What does ‘success’ mean for our increasingly diversifying population?
Can we bridge the gap between academics and
student services?
Retention
Post-Grad Outcomes
Access
Are we creating opportunities for skill building in and out of class?
Can we demystify post-graduate careers early to avoid mismatches?
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Early Attrition Threatens Access, Affordability, and Completion Missions
Source: Complete College America, “Time is the Enemy,” Sept. 2011; Susie DePianto, “Helping prospective students make decisions about their future,” The Keyword, Google, Sept. 30, 2016; National Conference of State Legislatures, “Performance-Based Funding for Higher Education,” July 2015; EAB interviews and analysis.
1) EAB data analysis across 156 two-year public community colleges for which application and enrollment data is available.
Leaky Pipeline Now Hemorrhaging Dropouts
8 Completers
100 Applicants
56 Applicants lost during onboarding¹ 11
Students drop out between the first and second terms
8
Remaining students drop before earning a credential
17 Students drop out between the first and second years
Falling Down on
ACCESS Failing to Deliver on
AFFORDABILITY Missing the Mark on
COMPLETION
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Further Diversification Demands Abandoning Bespoke Interventions
Source: AACC, “Fast Facts,” Feb. 2016; Source: “Indicators of Higher Education Equity in the United States: 45 Year Trend Report,” The Pell Institute for the Study of Opportunity in Higher Education and the University of Pennsylvania’s Alliance for Higher Education and Democracy; EAB interviews and analysis.
At-Risk Student Segment Growing Fastest
Are We Prepared to Support Tomorrow’s Students?
30%
17%
9% 5% 6%
$0-$30K $30-$60K $60-$90K $90-$120K $120K+
Family Income Range
Total Growth 15.5%
-262 points
Difference in average SAT 1600 score between lowest and highest income students
…And Low-Income Populations Growing Fast Percent Growth, 2000-2013
Campus Diversity Already Difficult to Serve Well… Snapshot of Community College Students
Financial Aid Seekers
72%
Single Parents
17%
First-Generation
36%
Racial Minority
47%
Military Veterans
4%
Identified Disabilities
12%
Advising Staff Already at max capacity, will our advisors be able to take on additional burden?
Academic Support How will we serve a large influx of underprepared and developmental students?
Student Services What new financial, career, and mental health needs might we anticipate?
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Education pathways critical to meet workforce needs (Upstate Business Journal, 6/2016)
“The” Student Success Solution?
Become a Readiness School: Build Pathways to College & Career (PR Newswire, 8/2016)
Community colleges adapt to job trends with new degrees, student support ( Crain’s, 5/2015)
Rethinking the “cafeteria” approach to community college (The Washington Post,
05/2015)
Guided Pathways helps students find their direction (The Watchdog,
8/2016)
SC Bill Aims at Education Pathways to Available Jobs (ABC-
Columbia, 1/2016)
A Simpler Path, Authors Say, Is Key to Community-College Completion (The Chronicle
of Higher Education, 4/2015)
Lessons Learned About Guided Pathways (Inside Higher Education, 6/2016)
Meta-Majors, Sampler Platters, and Sneaky Ambition (Inside Higher Ed (blog), 11/2015)
Washington Colleges Receive Guided Pathways Grants (Campus Technology, 7/2016)
Pierce College received grant to enhance student success (The Suburban Times,
7/2016)
Maine Voices: Connected Pathways further tightens the bond between SMCC, USM (Portland Press Herald,
8/2016)
Free Community College, Structured Pathways: Survey of 2-Year-College Leaders (Inside Higher Education, 4/2015)
Colleges Help Drifting Students Map Paths to Degrees (U.S. News & World Report, 7/2015)
“Community Colleges trying to increase pathways for students” (Inside Higher Ed
8/2016)
New model of support gives transfer students a leg up (ASU News Now, 10/2014)
Source: EAB interviews and analysis.
@EvoLLLution
“Guided pathways are to students what GPS systems are to drivers.”
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10 Mystery of Ubiquity
• Program maps
• Course milestones
• Educational plans
• Non-academic assessment
• Faculty advising
• Personalized learning
• Skills-based competencies
• Adaptive technologies
• Backwards design
• Institutional collaboration
• Early warning system
• Streamlined intake
• Accurate placement testing
• Default scheduling
• Cohort-based model
• Success coaches
• Employer-driven outcomes
• Active learning
• Career ladders
• Contextualization
• On-time completion
• Predictive analytics
• Meta-majors
• Transfer agreements
A Tower of Babel
• Each term has multiple definitions
• Guided Pathways model emphasizes different components
• Not typically new ideas—often, just good pedagogy
Source: EAB interviews and analysis.
When Colleges and Universities Talk About Guided Pathways, They Might Mention…
Dozens of Confusing Connotations for an Oft-Cited Term
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Student Research Reveals Greater Need for Organization Across Lifecycle
Source: EAB interviews and analysis.
Make More Sense, Not More Programs
Help Me Find My Way
“The first few days are so overwhelming, I almost felt
like quitting before I got started. I just wish there was
more help.”
I’m Struggling to Set Goals
“There are so many [program] choices, I don’t know which I’m supposed to pick. What if I pick
wrong? How would I know?”
My ‘Plan A’ Fell Through
“I thought I could do it all, but then I ran into money
problems and needed to pick up extra shifts at work. I felt
desperate.”
Give Me What I Want
“The college bureaucracy is frustrating. But if I get what I
need from this experience when I need it, this will all be worth
it.”
Smart Academic Planning
Meta Majors
Sequenced Degree Maps
Guided Onboarding
Streamlined Onboarding Guidance
Progress Tracking
360º Advisor Interactions
Proactive Advising
Relevant Student Support Services
Data-Driven Administration
Optimized Course Schedules
Course Milestones
Incoming Student
On-Time Graduate
Anxiety in First Visit to
Campus
Delayed Introductory Sequence
Repeat Course
Withdrawals
Locked Out of Critical Courses
Skipping Enrollment
Steps
Indecision Choosing a
Major
Life Gets in the Way of
Goals
What We Heard From Student Research
Common Roadblocks on Path to Graduation
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Campus Interest in Guided Pathways Intensified by External Drivers
Source: “Social science research offers insights on pathways.” Community College Daily, February 2016; EAB interviews and analysis.
Compelling Reasons to Adopt, But Pause First
“These are the best of times for community colleges. I call it a Camelot moment. Pathways is “the next evolution of that…..”
Walter Bumphus, AACC President
(February 2016)
Top-Level Support
Public and Private Funding
Guaranteed Success ≠ +
! Budget Realities
Will we be able to afford the costs now or when our grant runs out?
Critical Questions for Each Institution
Mission-Alignment
Is this right for our students?
• Have we exhausted existing options?
• Can we help them succeed?
!
Implementation Preparedness
Are we ready?
• Back-office
• Faculty
!
FITW Grants $100M program to test innovative and evidence-based interventions that increase completion and scale proven practices for student outcomes (awarded 2014-15, proposed 2017)
iPASS $6M program funds technologies that improve student experiences through educational planning, counseling and coaching, and risk targeting and intervention (awarded 2015)
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Delivering Interim Update After Months of Dedicated Research
Source: EAB interviews and analysis.
Where We Are Today
Studies, articles, toolkits, manifestos, and more about Guided Pathways
Research conversations with college leaders from across the country
Set of proven strategies to adopt and scale on campus
Literature Review Scoping Calls Testing Best Practices
Revising hypotheses based on member and expert feedback
How Did We Get Here?
100+ Number of college leaders interviewed for initial research phase
#1 Most highly-ranked topic in CCEF annual topic poll among all titles and roles
~50% Percent of interviewed institutions who have received grant funding
SUMMER 2016 SUMMER 2017
Key Themes
Crystallizing trends across research to formulate research focus
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14 ROAD MAP
1
2
4
3
What are Guided Pathways?
How Should We Prepare Our Staff to Redesign the
Curriculum?
How Will Guided Pathways Help Us Optimize the Student Experience?
What Do We Do to Implement and Scale Guided Pathways?
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Complexity of Admissions Process Deters Applicants from Enrolling
Source: National Center for Education Statistics, “Digest of Education Statistics,” 2014; EAB interviews and analysis.
1) EAB data analysis across 45 two-year public community colleges for which application and enrollment data is available
Losing Students Before Classes Start
Campus Navigation Application
Placement Testing
Advising Financial
Aid
Orientation Scheduling
Payment
Our Enrollment Process From the Student’s Perspective
Director of Institutional Research, Community College (Mid-Atlantic)
We analyzed the steps students take from application to registration and had a flow chart with more arrows, dots, and triangles than I even want to think about. And I have three degrees.”
Process Audit Yields Troubling Results
Applicant Conversion Rates Declining1
54% 44% Fall 2007 Fall 2013
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Creating Campus-Wide Agreement about the Need for Guided Pathways
Strategy #1
Admitting There is a Problem
Invite staff act as “Secret Shoppers”
Illustrate enrollment pain points with data
Use input to inform process improvements
Invite staff to conduct service audits during peak registration period
Inform frontline staff of secret shopping audits
Ask secret shoppers to record experience with standardized rubric
Offer students an opportunity to fill out comment cards during onboarding experience
Review results as a student services division to identify themes
Include space to follow-up with student
Use input from comment cards and secret shopping audits to give kudos and feedback to frontline staff members
Include frontline staff in solution development
Use ‘customer service’ language carefully
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Students Can’t Assess “Versatility” of Early Courses
Hedging Student Bets
Source: EAB interviews and analysis.
A Failure to Articulate
First-Year Math Options
• Business • Engineering • Humanities • Nursing
General Calculus
Statistics • Business • Humanities
Business Calculus
• Business
Possible Majors
Can’t switch to Engineering as a junior and still graduate in four years
Reducing Consequences of Exploration or Bad Choice
The curriculum can be difficult to navigate, and the advisors’ role is to be realistic about where a student’s choices can lead to. We talk to students early on and enroll them into classes that work for larger groups of majors.”
—Amy Treboni Director of University Exploration The Ohio State University
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• Biochemistry • Biology • Chemistry • Mathematics • Forensic Science
Colleges Condense Program Offerings to Ease Major Selection Decision
An Introduction
Meta Majors
Meta-majors in Brief
• A logical grouping of majors based on common requirements
• Early adopters: Florida State, Arizona State, CUNY Lehman
• 2012: Recommended by Complete College America in “Guided Pathways to Success”
• 2013: Florida state legislature adopts meta-majors for all of its community colleges
Now Launching Meta-majors:
• Valencia College
• Palm Beach State College
• Ivy Technical Community College
• Queensborough Community College
• Monroe Community College
• Macomb Community College
Valencia College’s Meta Majors (Sample)
Business STEM Health Sci. Public Safety
• Accounting Technology A.S.
• Economics A.A. • Human
Resources Operations Certificate
• Medical Office Administration A.S.
• Office Support Certificate
• Computer Information Technology A.S.
• Marine Biology A.A.
• Laser and Photonics Technician Certificate
• Network Engineering Technology A.S.
• Cardiovascular Tech A.S.
• Nursing A.S. • Magnetic
Resonance Imaging Certificate
• Health IT A.S. • Emergency
Medical Technology Certificate
Source: Source: “New Student Experience,” Valencia College, http://valenciacollege.edu/academic-affairs/new-student-experience/meta-majors.cfm, Accessed Feb. 2015; EAB interviews and analysis.
• Public Admin A.A.
• Paralegal Studies A.S.
• Homeland Security Specialist Certificate
• Fire Science Technology A.S.
• Correctional Officer Career Certificate
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Restrict Course Choice Now to Increase Major and Career Choices Later
Strategy #2
Source: EAB interviews and analysis.
Fixing the Bugs in Meta-majors 1.0
Preset Schedule
Health Sciences, Term 1
English Literature
General education requirement
General Calculus
Required for all STEM majors
First-Year Seminar
Elective 1
Elective 2
Advisors: Introduce as Career Exploration Guide
Registrar: Mandate Preset Schedules for First Year
A Light Lift for Faculty
• Mandatory for all students, not just undeclared
• Class selection ensures timely academic progress
• Students can select major upon application
• Introduced to meta-majors at first-year orientation
Health Sciences
• Exercise Science
• Nursing
• Behavior and Health Science
• Occupational Therapy
• Radiology
• Students attend sessions on job opportunities related to majors in meta-major
Nurse Practitioner
Health Educator
Therapist
Radiologist
Academic advisors design clusters
No change to curricular requirements
• Required major declaration by 45 credits
30% Reduction in major changes since implementation
Results
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Valencia and Queensborough Strong Exemplars, But More to be Done
Room for Improvement
Taking Stock of the Meta Majors Approach
Business STEM
• Accounting Technology A.S.
• Economics A.A. • Human
Resources Operations Certificate
• Computer Information Technology A.S.
• Laser and Photonics Technician Certificate
Leverages behavioral economics: Significantly reduces number of options students must choose from when selecting an academic program
Health Related Sciences Schedule
BIO110 Fund. of Life Science
ENG101 English Composition I
PSY101 Psychology
Ensures versatility of courses: Minimizes risk of switching between like-majors during or after the first semester by reducing credit loss
Lacks personalized guidance to help students select program: No opportunity to take students’ goals, skills, and interests into account
Meta Majors
Pre-Set Schedules
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Goals, Skills, and Interests Tie to Interest Areas, Which Tie to Programs
Meet Charlotte
Reimagining the Incoming Student Workflow
Charlotte uses Navigate’s Personality Profile tool to explore community college pathways that map to her interests and preferred subjects.
Activities
Subjects 1
2 Navigate recommends ten interest areas for Charlotte based on her selections. She ranks her top three.
3
Charlotte views four new suggested programs based on her ranked interest areas. She discovers a program that fits her interests better than her previously selected program (Nursing). Personalized to student Guided decision support
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22 ROAD MAP
1
2
4
3
What are Guided Pathways?
How Should We Prepare Our Staff to Redesign the Curriculum?
How Will Guided Pathways Help Us Optimize the
Student Experience?
What Do We Do to Implement and Scale Guided Pathways?
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EAB Helps Danville Community College Uncover Major Student Barriers
Strategy #3
Identifying Processes Impeding Student Success
4 60% 0 Number of times new students were required to visit campus to complete enrollment process
Too Many Campus Visits Irrelevant Requirement Few Ways to Self-Serve
Percent of students who remained in their selected major after attending a program placement meeting
Number of opportunities for new Danville students to self-serve during the enrollment process
Placement Test
Program Placement
Advisor Meeting
Orientation
Cost of transportation
Time away from work
Wasted student time
Wasted staff time
Limited independence
Poor resource allocation
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EAB Change Management and Technology Lead to Greater Enrollments
Streamlining Enrollment for Smoother Entry
+39 Number of additional students enrolled due to onboarding changes
$70K Revenue gained from additional enrollees in Fall 2016 alone
Fall 2015 Fall 2016
42.7%
47.3%
Applicant Conversion Rate
What They Did
Major Changes at Danville CC, Fall 2016
Reduced Number of Required Campus Visits
Enrollment Steps at Danville, Fall 2016
Placement Test Orientation
Complete required placement testing to
determine preparedness
Complete redesigned orientation program
(DCC ROCKS)
Self-service option to speed enrollment
Eliminates need for multiple campus visits
Confirms students in best-fit major based on individual inputs
77% Percent of DCC students logging into Navigate who completed all enrollment steps in Fall 2016
1
Introduced Navigate to Confirm Major Choice
Danville Directs Students to Platform Upon Entry 2
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Some Colleges See Pathways as New Center of Student Life and Support
Strategy #4
Source: Pueblo Community College, “Destination 2022: Imperatives for Student Success”; Sinclair Community College, “Fast Facts,” accessed Sept. 21, 2016; Paul Fain, “Small Grants, Big Impact,” Inside Higher Ed, Feb. 2016; EAB interviews and analysis.
Bringing Hogwarts to Your Campus?
Curricular Pathways Families at Pueblo Community College
Co-Curricular Activity Groups at CUNY Queensborough
Pathways Student Services Staff at Sinclair College
Financial Training & Grants at GSU-Georgia Perimeter
How to Create a Cohesive Identity
Examples of Relevant Co-Curricular Activities
Sample Titles of Staff Assigned to Pathways
How Panther Retention Grants Work at GSU
Prominently display Pathway maps in key areas on campus
Encourage all staff to start conversations with students by asking about their path
Consider unifying colors, mascots, etc.
• STEM Research Club
• Psychology Club
• Mock Trial Association
• Music Society
• Math Club
• Creative Writing Club
• Drama Society
• Academic Advisor
• Adjunct Faculty
• Enrollment Specialist
• Disabilities Services
• Librarian
• Academic Coach
• Coordinator
1. Enrollment staff identify seniors close to graduation, on track academically and have a small outstanding balance
2. GSU disburses funds to identified students
3. Recipients must attend academic and financial training
200% Cumulative ROI in tuition and revenue fees at GSU
96% Sinclair graduates rating college as ‘good’ to ‘excellent’
+19.2% One-year QCC retention rate over 2013-14 national average
+3% Anticipated uptick in Pueblo enrollments by 2022
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26 ROAD MAP
1
2
4
3
What are Guided Pathways?
How Should We Prepare Our Staff to Redesign the Curriculum?
How Will Guided Pathways Help Us Optimize the Student Experience?
What Do We Do to Implement and Scale
Guided Pathways?
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Combining Best Practices with Technology to Enable Guided Pathways
Our Vision
Onboarding survey insights capture personal skills, interests, and goals for enrollment
Intelligent Program Selection and Academic Planning Guidance
Smarter Onboarding Process Customized to Student Needs
1 2
Straightlined onboarding process makes first campus interaction easy to understand and complete
Dynamic onboarding pathway proactively connects students to campus services based on need
Whole-Student Profile
Academic skills
Career goals
Personal interests
Best-fit meta-major recommendations
Real-time, local career and salary data
Optimized scheduler to balance school and life
Flexible pathway updates term-to-term
Streamlined Student Experience
Redesigned Administrative Processes
Clarify Paths to End Goals
Help Students Choose and Enter a Pathway
Help Students Stay on Path
Ensure All Students Are Learning
Reorganize similar academic programs into shortened list of meta-majors
Align first semester curricular requirements between academic programs in same meta major to avoid credit loss upon switching
Empower advisors with simplified list of academic requirements if students are between majors in different pathways
Personalized, More Coordinated Campus Support
3
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New Model Offers Transformative Promise, But Technology Crucial to Scale
Strategy #5
Sources: American Association of Community Colleges; EAB interviews and analysis.
Bringing Guided Pathways to Life with Navigate
Guided Onboarding with Custom Enrollment Steps Individualized to Each Incoming Students’ Needs
Smart Academic Planning Matches Students to Best-Fit Careers and Relevant Courses
360º Advisor Dashboard empowers frontline staff to meaningfully reach cohort
Actionable Administrator View gives leaders relevant data to serve students and report on outcomes
Clarify Paths to End Goals
Help Students Choose and Enter a Pathway
Help Students Stay on Path
Ensure All Students Are Learning
Balancing structure with flexibility for part-timers to…
Empowering advisors as completion coaches to…
Highlighting the most relevant data for leaders to…
Providing personalized support at entry for all students to…
Pathways Project Pillars Navigate Platform Features
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Leveraging the Full Power of the Collaborative
National Best Practice Research and Network
50+ Best Practice Publications,
Toolkits, and Expert Presentations
• Preventing Early Attrition
• Turning High School Partnerships into Enrollments
• Reengineering Developmental Math
1500+ Site Visits and
Interviews with Frontline Staff, Administrators, and Students
Direct-to-Student Guided Pathways Platform
Put students on right path…
• User-friendly interface
• Powered by EAB analytics
• Platform design guided by behavioral science research and breakthrough research practices
…While providing personalized support from entry to exit
• Scaled communication tool for advisors and students to connect
• Administrator dashboard shows where biggest pain points exist
Dedicating Consulting and Change Management
Kickoff: Onsite Leadership Kickoff and Enrollment Pain Point Audit
Strategy Formation: Report on Key Opportunities to Improve Student Success
Implementation Support: Custom Build Teams and Implementation Blueprint
Ongoing Consulting: Leveraging Data Insights for Continuous Improvement
RESEARCH TECHNOLOGY CONSULTING
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30 Upcoming Webconference in March
This session is the second in our Community College Grants Webconference Series. Join us to learn the top 10 myths related to identifying the right grants for your institutional needs. In this webconference, participants will learn strategies for determining institutional priorities, identifying right-fit grant opportunities, and putting your best foot forward in any grant competition. The content for this session will be customized to address the top concerns for all participants and their associated institutions.
Top 10 Myths in Community College
Grant Searching and Application Strategy
Tuesday, March 28
1:00 p.m. – 2:00 p.m. Eastern
Presenter: Meacie Fairfax
*Grant Directors encouraged to attend
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