5 simple and profound questions to ask staff

5 simple and profound questions to ask your staff

What did you intend?


This can be a simple restatement of their objectives


What were they trying to achieve?

What happened?

What happened?

This is useful for just getting a sense of what really happened

What happened?

Rest assured that any person’s perspective of events is only one of the versions

What happened?

Collect both "the facts"

What happened?

E.g. costs, number of people involved, etc

What happened?

& differing opinions

What happened?

On what worked and what didn't work

What happened?

When commenting on another's role

What happened?

Capture specific behavioural events

What happened?

Rather than your own conclusion about what they did

What can you learn from it?


There will be different levels of learning


From the specific


“When I do that the photocopier jams.”


To the more abstract


“This project wasn't close enough to my life purpose for me to be motivated.”


Don’t be fixated on mistakes


Pull out the positive


“What went well?”


“What do we need to capture for the future?”


Also


Ask


“What still puzzles us?”


Be clear about what is still a mystery

What should be done differently next time?


This is a powerful question


It plants the seed for the ‘next time’ conversation


Without these seeds, we default back to a collective memory


The collective memory of: “This is how we do things around here"


The collective memory does not capitalise on the collected wisdom

What should you do now?


There may well be actions to take right now


Things to do, people to connect with, etc


As with all actions


Set up accountability


Accountability?


What will be done, by whom and by when

1. What did you intend?

2. What happened?

3. What can we learn about it?

4. What should be done differently next time?

5. What should you do now?

Thank You

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