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5s AND VISUAL MANAGEMENT IN

SERVICES

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The 5S process is comprised of five Japanese words, each beginning with

"s." Their English equivalents are:

* Sort : Seiri

* Straighten : Seiton

* Shine : Seiso

* Standardize : Seiketsu

* Sustain : Shitsuke

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Fundamental to successful implementation of 5S, is education of the

workforce to recognize the nebulous thing we call "waste." To accomplish

this, we can identify problems using the following seven categories or

forms of waste easily remembered as COMMWIP:

* Correction

* Over-production * Movement of Material

* Motion (excess for people)

* Waiting

* Inventory

* Process/Procedure (lack or faulty)

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Examples of waste are all around us we just take them for granted.

Once employees gain an understanding of a problem, they can begin to

identify waste encountered in their daily lives.

7 Forms of Waste

Example of Waste

1. correction :- redoing a report, repairing a part or redoing a service

2. overproduction :-running unneeded copies

3. Motion:- taking more steps than necessary to complete a task

4. Material movement :-material being routed through many steps

5. waiting :-waiting to do work or parts waiting to be worked upon

6. Inventory :- old office or business supplies that no longer have value but

are still being stored

7. procedure or process:- redoing things because of a cumbersome

procedure

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Its common to see over 50% improvement in inventory, but the

application of 5S produces many benefits:

* improves organizational efficiency

* reduces waste in all forms

* cuts hidden and direct costs

* cuts down employee frustration when "the system doesnt work" * improves speed and quality of work performance

* improves safety

* creates a visually attractive environment

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The Good, Bad and the UglyFirst the Bad and the Ugly - Life Without 5S

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Some 5S Examples

After 5S - Cleaned, organized and drawers

labeled (less time and frustration hunting)

After 5S - Cleaned, organized and

drawers labeled (less time and

frustration hunting)

Before 5S

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Examples of effective everyday organizers include:

1. * Silverware divider to organize your eating utensils

2. * CD storage rack (labels make it even better)

3. * Towel rack next to the sink

4. * Desk organizers for bills, letters, etc5. * Tool racks

6. * book arrangement in library

7. * arrangement of garments in shop

8. * supermarket

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Example of 5s in services industry In order to successfully deliver service to customers, satisfy them and

increase the likelihood of future business, transactional companies canmake good use of the 5S tool as a basic framework to manageworkplace dynamics.

1. In banks

2. In medicine shop

3. In computer service centre

4. In retail sector

5. In grocery shop

6. In hospital

7. In stadium

8. In garage

9. In warehouse management

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summary

5-S is for you.

Clean-up and organize your work area every day so that each new

day is easier and safer than the day before

Share your input with your leaders so that the tools you need will

be available to you, increasing your efficiency.

Volunteer to help with the 5S tours and 5S events.

Take a good look around...Imagine zero waste/zero confusion!