5 Roads Leading to Impactful Employee Engagement and Success · •RSA Animate – Drive: The...
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11/12/2014 ©2013 HDI. All rights reserved. 5 Roads Leading to Impactful Employee Engagement and Success Eddie Vidal University of Miami
Transcript of 5 Roads Leading to Impactful Employee Engagement and Success · •RSA Animate – Drive: The...
11/12/2014
©2013 HDI. All rights reserved.
5 Roads Leading to Impactful Employee Engagement and Success
Eddie Vidal
University of Miami
@eddievidal
5 Roads to Success
1. Motivation
2. Teamwork
3. Recognition
4. Engagement
5. Appreciation
@eddievidal
1. Motivation
• Definition – is the driving force by which humans achieve their
goals.
– Intrinsic motivation refers to motivation that is driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure
– Extrinsic motivation comes from outside of the individual. Common extrinsic motivations are rewards like money and grades, coercion and threat of punishment
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What Motivates You?
• Career Development/Success
• Comfort/Relaxation • Health/Balance/Energy • Influence/Leadership • Learning/Knowledge/
Discovery • Materials/Possessions • Recognition/Praise • Security/Money/Home
• Social/Affiliation/Popularity/Acceptance
• Status/Prestige/Stand Out/Reputation
• Task Accomplishment/Problem Solving/Achievement
• Teaching/Guiding Others • Vitality/Energy • Others?
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Lencioni Model for Team Effectiveness
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
Absence of Trust
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3. Recognition
• How well do you know your employees?
– Family, kids, names
– Hobbies
– Values
– Birthdays
– Recognition Publicly or Privately
– Career Goals, cover for you when out?
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Recognition
Poll Question:
Has your manager ever asked you how he/she can show his
appreciation towards you?
Yes or No
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YOUR NAME HERE Nickname: Job Title: Hometown: Where I went to School: Birth Day: Kids: Pets: My First Job: Favorite Movie: Favorite Song or Band: Favorite thing to do on the
Weekends: Favorite place to visit: Something People May Not Know
About Me:
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Whiteboard
What are you doing to recognize your
employees?
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•Certificates •Movie Tickets •Employee chooses award •Nominated for HDI award •Wall of Fame •Monthly $20 award / up to 5 people •Recognition at meetings •Analyst/Technician of the period •Coffee cards or other gift cards •Service super stars share cake/dinner •Hand written “thank-you” note from manager •Name in agency newsletter
Recognizing Top Performers
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4. Engagement
Poll Question
Are you engaged in your current role and
organization?
Yes or No
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4. Engagement
5 Tips for Keeping Great IT Staffers
1. Pay competitively
2. Offer new responsibilities
3. Create a Learning Culture
4. Provide attractive benefits
5. Address burnout proactively
Source: Robert Half Technology
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Engagement
High Engagement – Low Satisfaction • Low morale and pessimistic about
future of the company • Employees that are giving their all, but
are not happy with their work environment
• High risk of turnover
High Engagement – High Satisfaction • Employees who are ambassadors for
your organization • Believe in goals and vision of
organization • Committed to personal and
organizational success • Low risk of turnover
Low Engagement – Low Satisfaction • Employees who are vocal in the
critiques of the organization • A distinct threat to your brand • High risk of turnover • Requires an exhaustive review of
management and procedures
Low Engagement – High Satisfaction • Employees who are satisfied with their
pay and position, but do no believe in goals ad vision of organization
• Low risk of turnover • Happy to “get by” and drain
organization resources
14% 40%
26% 20%
Source: The Carrot Principle by Adrian Gostick and Chester Elton
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Appreciation
Poll Question:
Do you feel you are appreciated for your work?
Yes or No
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Appreciation
Definition
• ability to understand the worth, quality, or importance of something : an ability to appreciate something
• A Watson-Wyatt Reward Plan Survey of 614 employers with 3.5 million employees showed that the average turnover rate of employers with a clear reward strategy is 13% lower than that of organizations without one.
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Key selection criteria:
• Customer Service
• Team commitment and value
• Knowledge sharing
• Leadership
• Technical aptitude and knowledge
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Quotes
• Leadership through her actions
• Compassionate but stern
• I want to know
• Weekend work
• Humility – she never portrays she is better than anyone else
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Quotes
• CLONE HIM! • His attitude? Contagiously positive! • Top Dog • Tough calls, Tough customers he handles like a new
born • A treasure and resource for success • Legendary • Not a single unplanned absence in 3.5 years • When I call Service Desk I hope______ answers the
phone • Johnny-on-the-spot
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Wow stuff
• Self-improvement
– 80 hours of professional development
– 30 hours of personal development
– 40 hours of community service
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5 Roads – Sports Analogy
• Who is your Closer?
• Bases loaded – who do you go to?
• Up to bat – who are your risk takers? Who takes the initiative?
• Extra innings – who stays late, works weekends?
• All Star, clutch performer
• MVP
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Resources
• www.thanks.com
• www.iappreciate.com
• RSA Animate – Drive: The surprising truth about what motivates us
• www.carrots.com
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Eddie Vidal
• HDI & Fusion Track Chair
• HDI & Fusion Conference Speaker
• HDI Strategic Advisory Board
• President Emeritus of South Florida HDI Local Chapter
• Published in Support World Magazine & HDI Connect
• HDI Support Center Manager Certified
• ITIL V3 Foundation & OSA Certified
• itSMF monthly podcast producer
Manager, Medical IT Service Desk
305-439-9240 @eddievidal
http://www.linkedin.com/in/eddievidal
@eddievidal Eddie Vidal | 305-439-9240 | [email protected] | @eddievidal
