W H E N B O O K I N G A VA C A T I O N R E N TA L5 Q U E S T I O N S T O A S K

# 1 . I S T H E R E A R E N TA L A G R E E M E N T ?

Review the terms & conditions carefully. If in doubt, check with the state and/or local municipality to confirm

whether the manager or owner has a business license and is paying lodging taxes.

# 2 I F I H AV E Q U E S T I O N S D U R I N G M Y S TAY, D O I H AV E S O M E O N E I C A N C A L L

F O R A S S I S TA N C E ?

Established companies will offer an emergency guest services contact that guests can call 24 hours a day, seven days a week, for questions, maintenance issues, and more.

# 3 H O W D O I K N O W I F I ’ M G E T T I N G R E L I A B L E S E R V I C E S A N D FA C I L I T I E S ?

Look for third-party endorsements on vacation rental websites, including membership in industry associations like the Vacation Rental Managers Association, Better Business Bureau (BBB) and

local tourism or property management groups. You can also request and evaluate past guest reviews, comments and

references.

# 4 H O W D O I M A K E A R E S E R VAT I O N ?

You should be offered standardized, secure phone and/or Internet reservations systems, with the ability to accept major credit cards. Security

deposits can also be expected.

# 5 S H O U L D I G O W I T H A P R O ?

Choose a professionally managed vacation rental to ensure you’ll get consistent hospitality services and quality assurance

standards, as well as professionally cleaned and managed homes, ongoing & objective inspections and concierge type

services that provide destination expert advice.

B R O U G H T T O Y O U B Y:

Brittany Thompson of Virtual Resort Manager

&Vacation Rental

Managers Association

Connect with Brittany: www.virtualresortmanager.com

facebook.com/virtualresortmanager @brittanyleat

Connect with VRMA: www.vrma.com

facebook.com/TheVRMA @vrma