5 Essential IT Tools to Build a Customer-Centered Company
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Transcript of 5 Essential IT Tools to Build a Customer-Centered Company
![Page 1: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/1.jpg)
5 ESSENTIAL IT TOOLS TO BUILD A CUSTOMER-
CENTERED COMPANY
![Page 2: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/2.jpg)
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![Page 3: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/3.jpg)
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![Page 4: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/4.jpg)
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Provide a systematic process to manage customerrelationship initiation, maintenance and termination across all customer contact points
Are designed to maximize the value of thecustomer relationship portfolio
![Page 5: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/5.jpg)
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![Page 6: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/6.jpg)
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Help the organization discover, gather and communicate meaningful patterns in customer data to drive business decisions
Enable to project future customer behaviorvia predictive modeling
![Page 7: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/7.jpg)
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![Page 8: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/8.jpg)
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Are those online tools used to create a community and encourage users to share and redistribute content widely and often
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![Page 10: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/10.jpg)
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Enable Project and Team managers to save time and achieve effective management of improvementprojects by providing functionalities that simplifycomplex tasks
Play a relevant role when integrating improvementprojects along the more global customer-centricprogram management
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Support the organization in managing and orchestrating all internal and external communicationaimed at creating favourable relationships withcustomer and stakeholders
Enable the organization to disseminate customer-related information across all levels
![Page 13: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/13.jpg)
![Page 14: 5 Essential IT Tools to Build a Customer-Centered Company](https://reader033.fdocuments.in/reader033/viewer/2022060120/559313a11a28ab7b188b477f/html5/thumbnails/14.jpg)