5 Computer Repair Contract Tips for Handling Complaints (Slides)
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SPHomeRun.com Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com 5 Computer Repair Contract Tips for Handling Complaints
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http://ITServiceContractSecrets.com SUMMARY SLIDES: How should you deal with computer repair contract complaints? This article provides some helpful tips. Copyright (C) SP Home Run Inc.
Transcript of 5 Computer Repair Contract Tips for Handling Complaints (Slides)
SPHomeRun.com
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
5 Computer Repair
Contract Tips
for Handling
Complaints
SPHomeRun.com
This Article
Provides You
with Five Tips to
Help You Ensure
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That You Deal
with Complaints
the Right Way
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1. Remember That
“The Customer is
Always Right”
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Be Prepared to
Listen to their
Concerns and
Calmly State
Your Case
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2. Be Consistent
with Documentation
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Keeping Good
Records of Client
Requests and
Work Done On
Systems
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Can Help You to
Defend Yourself
if Things Get
Awkward
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3. Treat Complaints
as an Opportunity
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Listen, Respond,
and Most
Importantly,
Put Things Right
Quickly
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4. Be Prepared to
Compensate
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Be Ready to Offer
Something to Pacify
the Customer and
Bring Him or Her
Back On Your Side
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5. Accept That
There May Be
Nothing You
Can Do
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If a Client
Relationship Ends,
Ensure it Does So
Tidily and Legally
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– And Move on
To Pleasing
Your Other Clients
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Have You Ever
Had a Complaint
About a Computer
Repair Contract?
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How Did You
Deal With It?
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Share Your
Experiences in the
Comments Box
Below
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SPHomeRun.com Recommended Reading:
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for Getting More Repeat Clients and
Recurring Service Revenue
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