5 Areas Where RFMS Can Best Improve Your Profits

1. B2B

2. RFMS Mobility

3. Managing Providers

4. Material (Inventory) Management

5. Credit Card Processing

RFMS B2B E-Commerce

Product/Price Catalogs

Purchase Orders

Advance Shipping Notices

Invoices

E- Commerce For Products…..Then you allow RFMS Ecommerce to do the work for you. It will automatically import in existing products & update the products when needed by the Vendor.

Price Your Floor in Minutes

E- Commerce for Purchase Orders…..Then PO will be transmitted electronically to the vendor and then the vendor will respond in a timely manner with an acknowledgement of the PO.

What Does it Cost to Send a PO?

$11.25 – PHONE

$7.50 – FAX, EMAIL OR WEB ORDER

$3.75 – B2B From an FCB2B 2013 presentation based on a purchaser making at least $15 per hour.

E- Commerce for Invoices….. Then your invoices from your B2B vendors will come into RFMS Electronically and can be matched to the corresponding PO to create the AP. No need to open an envelope or manually type in the Invoice.

E- Commerce for Receiving….. adds roll #, dye lot and stages ASN for receiving

2019 E-Commerce Vendor Status List

Mills

Beaulieu Canada, Dixie Group, Engineered Floors, Mannington, Mohawk, Phenix and Shaw

Tile Companies

AO, Dal Tile, Emser, MSI Stone, Interceramic, IWT, Florida Tile

Distributors

Adleta (TX), All Tile (IL), Bishop (MI), BPI (TN), BR Funsten/Tom Duffy (CA), Buckwold (CN), Florstar (IL), Herregan (MN), ISC (MO), JJ Haines (MD), Jaeckle (WI), Karndean, Kraus, Louisville Tile (KY), Melmart (CN), Nourison, Premier (NB), Ohio Valley (OH), Radio (MI), RA Siegel (GA),SOCI, Tri West (CA), T & A Supply (WA), T & L Distributing (TX), United Tile (OR), Virginia Tile (IL), WM Bird (SC)

In Test

Blakely Products (MI), Elias Wilf (MD), Fishman (MD), Hanks (MN), Readers (TX), Tingle (KS)**Vendors in Blue accept Electronic Purchase orders

Customer Expectations While in Your Showroom

Salesperson has product knowledge Salesperson is accommodating, NOT “pushy”Avoid the proverbial “used car salesperson” mindsetProper customer service during selection processExpects a “WOW” experienceLack of “WOW” factor is number one reason we lose salesCustomer excited about purchase when they get to our showroomAverage customer has spent more than 3 hours on websitesTruly a “Prospect” not just a “lead”Statistics prove the first 90 seconds are when a perception judgement is made by the customer

11

Use our Mobile Apps on your Smart Device to your “Advantage”

Using “WOW!” is Critical Today

Want More “WOW!!!”

What Happens with 2 more Closes Per month?

6 Sales People12 More Orders per month$2000.00 Average per sale$24,000.00 Per month$288,000.00 Per Year

38% GP Average$109,440.00 profit More than 60% of this will go to bottom line - $65,664.00$5M store is averaging $86,000.00Additional Profit $65,664.00

The Power of the number 1

Using the Provider’s Module

Using our $5M store model

Typically Installation is 18 – 20% of your revenue

$900,000.00 cost

Not using WO and controlling what you pay your installers you are loosing 3-5%

If you are using Schedule Pro – Imperative that you learn to post provider’s information from here

If watching your provider’s records and making sure they balance with Header is critical to controlling this aspect of your business

Inventory Control and Management

1. Picking tickets

2. Barcoded Inventory tags

3. Doing perpetual inventory reconciliation from picking tickets

4. Cycle counts – using TriCoder

5. Timely receiving

6. Managing Open Orders for timely purchasing

RFMS INTEGRATION: The key to RFMS Credit Card Services powered by T Sys.

We know Flooring….RFMS…..and Payments!

◉ONTOP Systems/PAYLEX.COM:• RFMS 3rd Party Vendor since 2011• Over $500 million processed yearly in 250 RFMS stores. • Certified TSyspartner since 2003. Very Mature Product.

◉Imperial Flooring America:• $7+ million – Residential, Builder, Property Management • Founder: Keith Gubrud in 1970• RFMS client since 1993.

$515mm Annualized*250 Current Users - 604,530 Trxns Last YearAverage Blended Interchange Rate: 1.945%!

How will you save TIME and MONEY?

◉Perform All Credit Card functions within RFMS• Simplified “End of Day” process• 5 Quick Steps …Recap, Preview, Compare, Settle, Bank• Complete transaction history….forever!

◉More Qualified Salesand ”Level Two” Pricing• Eliminate “Non- Qualified” costs due to bad Address/Zip• Get AVS right 90% of the time (Industry average is 70%)• Data from RFMS initiates the process to reduce risk/fees

Eliminate Bad Address/ZipCode CardNotPresent Fees!

◉Visa & MasterCard surcharge as much as 0.5%!• Optimize Address Verification and Retry Options• RFMSccsUser see 92% AVS (vs. 70%)• The Difference of 22% Results in ~10 Basis Point saved• On 1 million in VISA/MC, RFMSccs could SAVE $5000!

◉AVS Surcharges are easily avoid with RFMSccs!• Get AVS right 90% of the time (Industry average is 70%• SAVES MONEY (and TIME)!

Two Things You’ll Love NOW!2

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RFMSccsMobile - iOS/Android

RFMSccsMobile added Address Verification, Kiosk Features & Better Integration w/ RFMS & RFMS Mobile.

Major Enhancements added in 1Q20 19!

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Multi - Invoice Paymentswith one Credit Card

A quick and easy way to allocate one credit card payment across several RFMS Invoices.

You’ll love this for your repeat customers who pay by credit card!

Three Brand New Reasons to Love RFMS and RFMSccs!3

In the Works & Coming Soon!

ACH/eCheck

Get All the benefits of RFMS Credit Card Services’ integration, without all the Credit Card Bank fees!

Take client eChecks from within RFMS!

Online Bill Payment

Send your clients a “Payment Link” to review and pay invoices on line.

Offer ACH/eCheck options to save over 95% of credit card fees

Tokens in RFMS

Tokens allow you to securely “store” a representation of the card without ANY risks related to data breach.

Easy 2nd Payments

What Is a Transaction Token?4

Token = A Secure Substitute for a Real Account Number

◉Transaction “Tokens” are:• Translated by Credit Card Processor - Shields your Risk!• Similar to real Account Number (Length & Last4 Digits)• Encoded & Encrypted…then Decoded by TsysProcessor• Easy Handling of VOIDs, REFUNDs, REVERSALs• Great for Final Balance Due Phone Payments

◉Tokens also Simplify ACH/eChecks& Financing• Use Tokens to Secure ALL your customer’s payment

data…with Quick and Easy Re- use for Better Margins*

What’s In THEIR Wallet?5

What’s in THEIR Wallet?...An intriguing concept!

◉“What’s in their Wallet” is:• Supported by Data from the TsysData Warehouse.• Detailed information about every transaction you run.• Fee amounts will help make “2nd Payment Decisions”. • Ask for an eCheckwhen the fees are high.• Offer recurring customers a discount for eCheck/ACH

◉Fee predictability is our ultimate goal• Millions of transactions could allow us to predict fees

using the “BIN” (Bank ID….the card’s 1st 6 digits).

Our process is easy. Up and running within a few days!

Apply Go!Implement

“

“Adding RFMS Credit Card Services is one of the best things

this company has ever done!”

Slide Number 1Slide Number 2RFMS B2B E-CommerceE-Commerce For Products…..Price Your Floor in MinutesE-Commerce for Purchase Orders…..What Does it Cost to Send a PO?E-Commerce for Invoices….. E-Commerce for Receiving…..adds roll #, dye lot and stages ASN for receiving Slide Number 10Slide Number 11Use our Mobile Apps on your Smart Device to your “Advantage”Using “WOW!” is Critical Today Want More “WOW!!!”Slide Number 15Slide Number 16Slide Number 17Slide Number 18Slide Number 19Slide Number 20Slide Number 21����RFMS INTEGRATION: �The key to RFMS Credit Card Services powered by TSys.We know Flooring….RFMS…..and Payments!$515mm Annualized*How will you save TIME and MONEY?Eliminate Bad Address/ZipCode CardNotPresent Fees!Two Things You’ll Love NOW!RFMSccsMobile-iOS/AndroidMulti-Invoice Payments�with one Credit CardThree Brand New Reasons to Love RFMS and RFMSccs!In the Works & Coming Soon!What Is a Transaction Token?Token = A Secure Substitute for a Real Account NumberWhat’s In THEIR Wallet?What’s in THEIR Wallet?...An intriguing concept!Our process is easy. Up and running within a few days!Slide Number 37