4x10 Surveys & Measurements

November 2009

1

Employee Survey

• To measure personal impact of those who changed from 5x8 to 4x10 during the 4forMesa pilot. – Estimate 1,040 employees made this change

organization wide.

• 1,026 employees participated in survey.

2

Employee Survey

• I believe 4x10 schedule should continue.– True= 83%– False= 17%

• I am as or more productive working 4x10.– Strongly Agree/Agree= 76%– Neither Agree/Disagree= 11%– Strongly Disagree/Disagree = 13%

3

Employee Survey

• The 4x10 pilot has reduced my commuting costs.– Strongly Agree/Agree= 83%– Neither Agree/Disagree= 9%– Strongly Disagree/Disagree = 8%

• The 4x10 pilot has reduced my commuting time.– Strongly Agree/Agree= 67%– Neither Agree/Disagree= 18%– Strongly Disagree/Disagree = 15%

4

Employee Survey

• Due to the 4x10, I am looking for another job.– Strongly Agree/Agree= 3%– Neither Agree/Disagree= 12%– Strongly Disagree/Disagree = 85%

• Working a 4x10 has had a positive impact on my ability to balance work and family life.– Strongly Agree/Agree= 68%– Neither Agree/Disagree= 13%– Strongly Disagree/Disagree = 19%

5

Employee Survey• I believe the 4x10 pilot has had a positive or

neutral impact on external customer service.– Strongly Agree/Agree= 67%– Neither Agree/Disagree= 22%– Strongly Disagree/Disagree = 11%

• I believe the 4x10 pilot has had a positive or neutral impact on internal customer service.– Strongly Agree/Agree=70%– Neither Agree/Disagree= 19%– Strongly Disagree/Disagree = 11%

6

Employee Survey

• I view the 4x10 schedule as a benefit or “perk” of working for the City of Mesa.– Strongly Agree/Agree= 73%– Neither Agree/Disagree= 12%– Strongly Disagree/Disagree = 15%

7

Other Measurements• Vacation time reduced. approx. 12,500 hours

compared 2008.• Sick time reduced approx. 5,600 hours compared to

2008.• Overtime reduced approx. $1.6M compared to 2008

(PD not included in this figure)• Building energy reduced.– 10 buildings impacted. Averaged 8.4% reduction. Approx.

$53k savings. Other factors.• Custodial services reduced $7,000 saved by reducing

cleaning schedule.

8

Other Measurements

• Employee Commutes:– Miles saved = 1.3M– Time reduced/avoided = 32,800 hours– Fuel cost reduced/avoided = $154,440

• Notes: Data taken from Mesa’s info. from Maricopa Trip Reduction survey: 15 miles; 21.5 minutes. Avg. mpg 20. Avg. fuel cost per gallon $2.25.

9

Director’s Input

• Percentages below based on 23 departments.– 87% report a positive or neutral impact to providing

customer service. 13% neither agree nor disagree.– 91% report positive or neutral impact to getting work

accomplished within budget. 9% neither agree nor disagree.

– 61% report positive or neutral impact to being able to meet deadlines; 26% neither agree nor disagree; 13% disagree.

– 92% reported little or no impact on businesscritical internal services. 8% disagree.

10

Director’s Input• Large majority of feedback from staff is positive

to very positive. • Issues raised:– Parents with young children; childcare and family

issues.– One dept. noted some productivity issues.– Another said there is a perception that 5x8’s who

used to work more than 8 hours per day are now working fewer hours.

– Night school scheduling/homework difficulties.

11

Director’s Input

• Flexibility offered, when reasonable and feasible.• Some staff who made childcare adjustments

early on have now become accustomed to the change.

• Depts. Working Fridays:– Appreciate “catch up” ability. Good desk work days.– Customer calls and walk in’s down 50-70% on Fridays.– Except for 1 or 2 people, staff now know to call ahead

to get info. and not wait until a Friday.

12

Director’s Input

• Response if City were to return to 5x8:– Largely negative, significant disappointment, definite

impact on employee morale.– One dept. says their staff would prefer 5x8’s or 9-80

schedule.– Two depts. are evenly split.– One dept. not participating in pilot would participate

in 4x10 if program continued.• Transition period = response varied from one

week to three months.

13

4x10 Surveys & Measurements

November 2009

14