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http://en.wikipedia.org/wiki/First_National_Bankhttp://en.wikipedia.org/wiki/US_dollarhttp://en.wikipedia.org/wiki/Certificates_of_deposithttp://en.wikipedia.org/wiki/Londonhttp://en.wikipedia.org/wiki/Negotiable_instrumenthttp://en.wikipedia.org/wiki/MasterCardhttp://en.wikipedia.org/wiki/First_National_City_Charge_Servicehttp://en.wikipedia.org/wiki/First_National_City_Charge_Servicehttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Citibank#cite_note-Citibank-7http://en.wikipedia.org/wiki/Chief_Executive_Officerhttp://en.wikipedia.org/wiki/Walter_B._Wristonhttp://en.wikipedia.org/wiki/Holding_companyhttp://en.wikipedia.org/wiki/Citicorphttp://en.wikipedia.org/wiki/Ohiohttp://en.wikipedia.org/wiki/Cleveland,_Ohiohttp://en.wikipedia.org/wiki/National_City_Corp.http://en.wikipedia.org/wiki/National_City_Corp.http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/PNC_Financial_Serviceshttp://en.wikipedia.org/wiki/Subprime_mortgage_crisishttp://en.wikipedia.org/wiki/Passbookhttp://en.wikipedia.org/wiki/Computer_terminalhttp://en.wikipedia.org/wiki/Bank_tellerhttp://en.wikipedia.org/wiki/Automatic_teller_machine

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http://en.wikipedia.org/wiki/Diners_Club#Carte_Blanchehttp://en.wikipedia.org/wiki/Hilton_Hotelshttp://en.wikipedia.org/wiki/The_Everything_Cardhttp://en.wikipedia.org/wiki/BankAmericardhttp://en.wikipedia.org/wiki/MasterCardhttp://en.wikipedia.org/wiki/Choice_(credit_card)http://en.wikipedia.org/wiki/John_S._Reedhttp://en.wikipedia.org/wiki/CEOhttp://en.wikipedia.org/wiki/CHAPShttp://en.wikipedia.org/wiki/Clearing_househttp://en.wikipedia.org/wiki/Citibank#cite_note-Citibank-7http://en.wikipedia.org/w/index.php?title=Narre_Warren-Caroline_Springs&action=edit&redlink=1http://en.wikipedia.org/wiki/South_Dakotahttp://en.wikipedia.org/wiki/Interest_ratehttp://en.wikipedia.org/wiki/Consumer_lendinghttp://en.wikipedia.org/wiki/Automatic_teller_machinehttp://en.wikipedia.org/wiki/7-Elevenhttp://en.wikipedia.org/wiki/Automated_teller_machinehttp://en.wikipedia.org/wiki/M%26T_Bank

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http://www.hdfcbank.com/personal/accounts/default.htmhttp://www.hdfcbank.com/personal/loans/default.htmhttp://www.hdfcbank.com/personal/cards/default.htmhttp://www.hdfcbank.com/personal/investments/default.htmhttp://www.hdfcbank.com/personal/forex/default.htmhttp://www.hdfcbank.com/personal/payments/default.htm

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http://en.wikipedia.org/wiki/Search_engine_optimizationhttp://en.wikipedia.org/wiki/Marketing_Mix

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http://www.thehindubusinessline.com/iw/2010/05/09/stories/2010050950881100.htmhttp://www.valuenotes.com/krc/may2101.asp?ArtCd=27218&Cat=C&Id=357http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/45946-marketing-services-gap-model-applied.htmlhttp://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/45946-marketing-services-gap-model-applied.htmlhttp://www.naukrihub.com/india/banking-insurance/top-companies/hdfc-bank.htmlhttp://www.naukrihub.com/india/banking-insurance/top-companies/hdfc-bank.htmlhttp://www.citibankinsurance.com/customerservices/customerservice.aspx

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http://www.bignerds.com/papers/11115/Gap-Analysis-Intersect-Investments/http://www.google.co.in/#hl=en&q=MANAGING+waiting+lines+in+HDFC&aq=f&aqi=&aql=&oq=&gs_rfai=&fp=7b01c8d9f3b3c6aahttp://www.google.co.in/#hl=en&q=MANAGING+waiting+lines+in+HDFC&aq=f&aqi=&aql=&oq=&gs_rfai=&fp=7b01c8d9f3b3c6aahttp://www.mccombs.utexas.edu/faculty/man/andersone/courses/ops_core_course/q_note.pdfhttp://www.mccombs.utexas.edu/faculty/man/andersone/courses/ops_core_course/q_note.pdf