43-3071.00 - Tellers

7/29/2019 43-3071.00 - Tellers

http://slidepdf.com/reader/full/43-307100-tellers 1/12

3071.00 - Tellers://www.onetonline.org/link/summary/43-3071.00

Summary Report for:

43-3071.00 - Tellers

Updated 2010

Receive and pay out money. Keep records of money and negotiable instruments involved ina financial institution's various transactions.

Sample of reported job titles: Teller, Customer Service Representative (CSR), Bank

Teller, Member Services Representative, Account Representative, Customer RelationshipSpecialist, Customer Service Associate (CSA), Personal Banking Representative, Roving

Teller, Teller Coordinator

View report: Summary Details Custom

Tasks | Tools & Technology | Knowledge | Skills | Abilities | W ork Activities | W ork Contex t | Job Zone |Education | Interests | W ork Styles | W orkValues | Related Occupations | Wages & Employment | Job Openings | Additional Information

Tasks

Cash checks and pay out money after verifying that signatures are correct, that written and

numerical amounts agree, and that accounts have sufficient funds.Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Enter customers' transactions into computers to record transactions and issue computer-

generated receipts. Balance currency, coin, and checks in cash drawers at ends of shifts,

and calculate daily transactions usingcomputers, calculators, or adding machines.

Examine checks for endorsements and to verify other information such as dates, banknames, identification of the persons receiving payments and the legality of the documents.

Count currency, coins, and checks received, by hand or using currency-counting machine,

to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Order a supply of cash to meet daily needs.

Receive and count daily inventories of cash, drafts, and

travelers' checks. Prepare and verify cashier's checks.

Sort and file deposit slips and checks.

back to top

Tools & Technology

Tools used in this occupation:

Alarm systems — Teller alarms; Vault security alarms

Automatic teller machines ATMs

f 608/2013 11:00

http://www.onetonline.org/link/summary/43-3071.00


7/29/2019 43-3071.00 - Tellers


3071.00 - Tellers://www.onetonline.org/link/summary/43-3071.00

Check endorsing machines — Check encoders; Official check imprinters

Mainframe console or dumb terminals — Teller terminals

Multi function printers — Check validation printers; Journal printers; Passbook printers

Technology used in this occupation:

Accounting software — Information Technology Incorporated Premier Teller; Southern DataSystems TellerPro

Document management software — Hyland Software OnBase; ISCheck software

Electronic mail software — Email software; Microsoft Outlook

f 608/2013 11:00



7/29/2019 43-3071.00 - Tellers


Enterprise resource planning ERP software — Jack Henry & Associates Vertex

Spreadsheet software — Microsoft Excel

back to top

Knowledge

Customer and Personal Service — Knowledge of principles and processes for providingcustomer and personal services. This includes customer needs assessment, meeting qualitystandards for services, and evaluation of customer satisfaction.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their

applications.

English Language — Knowledge of the structure and content of the English languageincluding the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics — Knowledge of circuit boards, processors, chips,

electronic equipment, and computer hardware and software, including applications and

programming.

Clerical — Knowledge of administrative and clerical procedures and systems such as wordprocessing, managing files and records, stenography and transcription, designing forms, andother office procedures and terminology.

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and

selling products or services. This includes marketing strategy and tactics, productdemonstration, sales techniques, and sales control systems.

Economics and Accounting — Knowledge of economic and accounting principles andpractices, the financial markets, banking and the analysis and reporting of financial data.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, andstrategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Law and Government — Knowledge of laws, legal codes, court procedures, precedents,

government regulations, executive orders, agency rules, and the democratic political process.

back to top

Skills

Active Listening — Giving full attention to what other people are saying, taking time tounderstand the points being made, asking questions as appropriate, and not interrupting atinappropriate times.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses

of alternative solutions, conclusions or approaches to problems.

Mathematics — Using mathematics to solve problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related

documents.Service Orientation — Actively looking for ways to help people.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or

organizations to make improvements or take corrective action.

Social Perceptiveness — Being aware of others' reactions and understanding why they react asthey do.

7/29/2019 43-3071.00 - Tellers


Judgment and Decision Making — Considering the relative costs and benefits of potentialactions to choose the most appropriate one.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

back to top

Ab ili ties

Oral Comprehension — The ability to listen to and understand information and ideas presented

through spoken

7/29/2019 43-3071.00 - Tellers


words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will

understand.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters,words, pictures, mathematical operations).

Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go

wrong. It does not involve solving the problem, only recognizing there is a problem.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Selective Attention — The ability to concentrate on a task over a period of time without being

distracted.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

back to top

Work Activ ities

Interacting With Computers — Using computers and computer systems (including

hardware and software) to program, write software, set up functions, enter data, or processinformation.

Getting Informat ion — Observing, receiving, and otherwise obtaining information from all relevantsources.

Evaluating Informat ion to Determine Compliance with Standards — Using relevant

information and individual judgment to determine whether events or processes comply withlaws, regulations, or standards.

Performing for or Working Directly with the Public — Performing for people or

dealing directly with the public. This includes serving customers in restaurants and stores,and receiving clients or guests.

Iden tify ing Objects, Actions, and Events — Identifying information by categorizing,

estimating, recognizing differences or similarities, and detecting changes incircumstances or events.

Communicating with Super visors, Peers, or Subordinates — Providing information tosupervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Making Decisions and Solving Problems — Analyzing information and evaluatingresults to choose the best solution and solve problems.

Monitor Processes, Materials, or Sur roundings — Monitoring and reviewinginformation from materials, events, or the environment, to detect or assess problems.

Processing Informat ion — Compiling, coding, categorizing, calculating,tabulating, auditing, or verifying information or data.

Establishing and Maintaining Interpersonal Relationships — Developing constructiveand cooperative working relationships with others, and maintaining them over time.

back to top

Work Context

7/29/2019 43-3071.00 - Tellers


Contact With Others — How much does this job require the worker to be in contact with

others (face-to-face, by telephone, or otherwise) in order to perform it?

Telephone — How often do you have telephone conversations in this job?

Importance of Being Exact or Accurate — How important is being very exact or highlyaccurate in performing this job?

Face-to-Face Discussions — How often do you have to have face-to-face discussions withindividuals or teams in this job?

7/29/2019 43-3071.00 - Tellers


Importance of Repeating Same Tasks — How important is repeating the same

physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger)over and over, without stopping, to performing this job?

Deal With External Customers — How important is it to work with external customers or the public

in this job?

Work With Work Group or Team — How important is it to work with others in a group or team in this

job?

Frequency of Decision Making — How frequently is the worker required to makedecisions that affect other people, the financial resources, and/or the image andreputation of the organization?

Indoors , Environmentally Controlled — How often does this job require working

indoors in environmentally controlled conditions?

Impact of Decisions on Co-workers or Company Results — How do the decisions an

employee makes impact the results of co-workers, clients or the company?

back to top

Job Zone

Title Job Zone Two: Some Preparation

Needed

Education These occupations usually require a high school diploma.

Related Experience Some previous work-related skill, knowledge, or experience isusually needed. For example, a teller would benefit from experienceworking directly with the public.

Job Training Employees in these occupations need anywhere from a few months to

one year of working with experienced employees. A recognizedapprenticeship program may be associated with these occupations.

Job Zone Examples These occupations often involve using your knowledge and skills tohelp others. Examples include sheet metal workers, forest fire fighters,customer service representatives, physical therapist aides, salespersons(retail), and tellers.

SVP Range (4.0 to < 6.0)

There is 1 recognized apprenticeable specialty associated with this occupat ion :

Teller (Financial)

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S.Department of

Labor Office of Apprenticeship website.

back to top

Educa tion

Percentage ofRespondents Education Level Requ ired

83 High school diploma or equivalent

7/29/2019 43-3071.00 - Tellers


17

Some college, no degree

back to top

Interes ts

Interest code: CE

Conventional — Conventional occupations frequently involve following set procedures and

routines. These occupations can include working with data and details more than with ideas.Usually there is a clear line of authority to follow.

7/29/2019 43-3071.00 - Tellers


Enterprising — Enterprising occupations frequently involve starting up and carrying out

projects. These occupations can involve leading people and making many decisions.Sometimes they require risk taking and often deal with business.

back to top

Work Styles

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Integrity — Job requires being honest and ethical.

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Self Control — Job requires maintaining composure, keeping emotions in check,

controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Concern for Others — Job requires being sensitive to others' needs and feelings andbeing understanding and helpful on the job.

Initiative — Job requires a willingness to take on responsibilities and challenges.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high

stress situations.

Adaptability/Flexibility — Job requires being open to change (positive or negative) and to

considerable variety in the workplace.

Achievement/Effort — Job requires establishing and maintaining personally challenging

achievement goals and exerting effort toward mastering tasks.back to top

Work Values

Relationships — Occupations that satisfy this work value allow employees to provide service

to others and work with co-workers in a friendly non-competitive environment. Correspondingneeds are Co-workers, Moral Values and Social Service.

Support — Occupations that satisfy this work value offer supportive management that

stands behind employees. Corresponding needs are Company Policies, Supervision: HumanRelations and Supervision: Technical.

Independence — Occupations that satisfy this work value allow employees to work ontheir own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

back to top

Related Occupations

29- M edical Records and Health Information31- P harmacy Aides

43- B ill and Account Collectors

43- L icense Clerks

43- C ustomer Service Representatives Green

43- H otel, Motel, and Resort Desk Clerks Bright

7/29/2019 43-3071.00 - Tellers


43- I nterviewers, Except Eligibility and Loan

43- N ew Accounts Clerks

43- R eceptionists and Information Clerks

43-9061.00

O ffice Clerks, Genera l

to top

7/29/2019 43-3071.00 - Tellers


Wages & Employment TrendsNationa

l Median wages (2012) $11.99 hourly, $24,940 annual

Employment (2010) 560,000 employees

Projected growth (2010-2020) Little or no change (-2% to 2%)

Projected job openings

(2010-2020)

237,500

7/29/2019 43-3071.00 - Tellers


Top industries (2010) Finance andInsurance

State & National

Select a State

Source: Bureau of Labor Statistics 2012 wage data and 2010-2020 employment projections. "Projected growth" represents the estimated change in total employment over the projections

period (2010-2020). "Projected job openings" represent openings due to growth andreplacement.

back to top

Job Openings on the Web

Find Jobsfo r Tellers

Select a State State & National Job Banks

Select a State

back to top

Sources of Additional Info rmation

Disclaimer: Sources are listed to provide additional information on related jobs, specialties,

and/or industries. Links to non-DOL Internet sites are provided for your convenience and donot constitute an endorsement.

Tellers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook,2012-13

Edition.

back to top

43-3071.00 - Tellers

Documents

Transcript of 43-3071.00 - Tellers