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Tutorial 2: Basic Communication on the Internet: Email

TRUE/FALSE

1. When you send an email message, the message is sent to a mail server.

ANS: T PTS: 1 REF: WEB 80

2. An email message requires three things: header, body, and signature.

ANS: F PTS: 1 REF: WEB 81

3. Bcc email recipients are unaware of other Bcc recipients.


4. “Detaching a file” is the phrase often used for saving an email attachment to your computer.


5. Email is considered private, and therefore safe to use as a medium for discussing sensitive information.


6. An email with a Subject line beginning with “Fw” indicates that the message has been forwarded.


7. Thunderbird is Microsoft’s open source email project.


8. A powerful feature of Thunderbird is its adaptive spam and junk mail filters.


9. The Opera Mail email client is automatically installed with the Opera Web browser.


10. Thanks to improved technology, email attachments no longer contain viruses.


11. “UCE” is another term for spam.


12. The CANNED-SPAM law was the first U.S. federal government effort to legislate controls on spam.


13. The reading pane is a feature of Windows Live Mail.


14. When you delete an email message that contains an attached file, you also delete the file that is attached to the message.


15. When using Windows Live Mail to reply to a message, the email program will copy the original message and place it in the message body.


16. To forward a message using Windows Live Mail, select the message in the message list, then click the Share button on the toolbar.


17. When using Windows Live Mail on a public computer, if you don’t delete your messages from the Inbox and then delete them again from the Deleted items folder, the next person to use the computer could access and read your messages.


18. The term “NetManners” refers to the set of commonly accepted rules that represent proper behavior on a network.


19. POP (or POP3) is an extensively used protocol for handling incoming email messages.


20. The IMAP protocol specifies how to encode nontext data, such as graphics and sound, in an email so that it can travel over the Internet.


MODIFIED TRUE/FALSE

1. Protocols are rules that determine how the Internet handles message packets flowing on it.


2. An email user’s account name is also known as their domain name.

ANS: F, user name

PTS: 1 REF: WEB 80

3. In an email, the message body contains the actual message content.


4. The full email address of the main recipient should be entered into the Cc line of a message header.

ANS: F, To

PTS: 1 REF: WEB 82

5. You cannot attach more than one file to an email message.

ANS: Fcanmay

PTS: 1 REF: WEB 83

6. A emoticon is a group of keyboard characters that when viewed together represent a human expression.


7. Some email programs let you define and use a(n) queue to move incoming mail into a specific folder.

ANS: F, filter

PTS: 1 REF: WEB 88

8. Most email programs offer you two options for replying to a message that you have received: Reply or Reply All.


9. When you install Microsoft Internet Explorer for Windows XP, the Windows Live Mail email program is also installed.

ANS: F, Outlook Express

PTS: 1 REF: WEB 90

10. Mozilla Thunderbird provides a(n) Spell button to check your document for spelling errors.


11. Opera’s email client offers a(n) File Center column you can click to assign a category to a message.

ANS: F, Label

PTS: 1 REF: WEB 100

12. In Windows Live Mail, the reading pane contains summary information for each message that you receive.

ANS: F, message list

PTS: 1 REF: WEB 105

13. In Windows Live Mail, when you receive new mail, messages that you haven’t opened yet are displayed with a(n) closed envelope icon next to them.


14. In Windows Live Mail, the address book is called Windows Live Contacts.


15. You can use Windows Live Contacts to create a group of email addresses, called a(n) cluster.

ANS: F, category

PTS: 1 REF: WEB 122

MULTIPLE CHOICE

1. “Email” is short for ____.a. electrical mail c. electronic mailb. ethernet mail d. none of the above

ANS: C PTS: 1 REF: WEB 80

2. Email travels across the Internet ____.a. in small packets, like other forms of

Internet communicationc. only at off-hours, which is why it’s

inexpensiveb. all at once in one cohesive packet for

securityd. faster than any other type of Internet

communication

ANS: A PTS: 1 REF: WEB 80

3. ____ handles outgoing email messages, determining the paths an email message takes on the Internet.a. POP c. IMAPb. SMTP d. MIME

ANS: B PTS: 1 REF: WEB 80

4. The ____ protocol specifies how to encode nontext data, such as graphics or sound, so it can travel over the Internet.a. POP c. SMTPb. MIME d. IMAP


5. To route an email message to someone, you must identify that person by his or her user name, and by their ____.a. passphrase c. IP addressb. domain name d. time zone


6. The email address [email protected] is the same as the email address ____.a. [email protected] c. [email protected]

b. someone@maildotcom d. [email protected]

ANS: D PTS: 1 REF: WEB 81

7. All of the following are typical parts of an email message EXCEPT ____.a. salutation c. message bodyb. message header d. signature


8. In the figure above, the message topic is represented by ____.a. F c. Cb. B d. D


9. In the figure above, the primary recipient’s email address would be entered into ____.a. G c. Bb. C d. E


10. In the figure above, H represents the ____.a. contact list c. subjectb. message body d. message header


11. In the figure above, upon arrival of this email, the person indicated in C will see all of the following EXCEPT ____.a. A c. D

b. B d. F


12. When you send along a complex document or graphic as part of your email, you send it along as a(n) ____.a. tag c. protocolb. attachment d. wrapper


13. A file that has been attached to an email message will be received by those recipients in the ____ line(s) of the message header.a. To only c. To, Cc, and Bccb. To and Cc only d. Bcc only

ANS: C PTS: 1 REF: WEB 83|WEB 84

14. If you are using email for a business communication, your ____ usually contains your name, title, and your company’s name.a. closing c. mail serverb. e-envelope d. signature file


15. The term ____ refers to a set of commonly accepted rules for proper behavior on a network.a. netiquette c. e-mannersb. mores d. E-mily Post


16. All of the following are email acronyms noted in the text EXCEPT ____.a. btw c. wthb. imho d. atm


17. A group of keyboard characters that, viewed together, represent a human expression is known as a(n) ____.a. e-doodle c. emoticonb. Web face d. Nettitude


18. If you are in the midst of composing an email message, but want to save it and finish it later, you can store your email in your program’s ____ folder.a. Buffer c. Draftsb. Inbox d. Queue


19. The email acronym “iow” stands for “____.”a. inbox/outbox/work c. in or winb. in other words d. in one word


20. Some email programs let you use a(n) ____ to move incoming mail to a specific folder or to delete it automatically based on the content of the message.a. router c. filterb. baffle d. protocol


21. Another term for junk mail is ____.a. slop c. ramenb. clutter d. spam


22. When you ____ a message, a copy of the original message is sent to the new recipient(s) without the original sender’s knowledge.a. forward c. draftb. reply to d. filter


23. A ____ message is a copy of the sender’s original message with your inserted comments.a. drafted c. quotedb. volley d. plagiarized


24. When using the “Reply All” option, your message will automatically be sent to ____ recipients of the original message.a. To only c. To, Cc, and Bccb. To and Cc only d. CC only


25. In your address book, you can assign each entry a unique ____ so it is easier to address your email messages.a. tag c. nicknameb. moniker d. domain name


26. Mozilla’s popular email program is called ____.a. Thunderbird c. Apacheb. Opera d. Outlook Express


27. When you start Thunderbird for the first time, you will see the ____ Wizard.a. Thunder c. Configurationb. Mail d. Account


28. Thunderbird uses ____ panes to organize your email messages.a. 1 c. 4b. 3 d. 6


29. In Thunderbird, you write your email messages in the ____ window.a. Preview c. Composeb. Outbox d. none of the above


30. In Thunderbird, when you receive a message, it appears in the ____ pane; when you click it, it opens in the ____ pane.a. Message, Preview c. Message, Inboxb. Preview, Message d. Preview, Folders


31. If Thunderbird treats a message as spam but should not, click the ____ button.a. Safe c. Thumbs Upb. Allow d. Not Junk


32. In Thunderbird, clicking the ____ searches every folder and message for matches using criteria that you specify.a. Deep Search button c. Search All buttonb. Saved Search folder d. Deep Search folder


33. The Opera Mail email client is installed ____.a. with Internet Explorer versions 7 and

higherc. as a stand-alone download

b. with the Opera Web browser d. none of the above


34. In Opera, pressing the F4 key lets you close the ____.a. Mail panel c. Panels barb. Address Book d. both a and c


35. In Opera, you can show and hide parts of the message header by clicking the ____ button on the ____ toolbar.a. Compose Message, View c. View, Compose Messageb. View, Panels d. Panels, Header


36. By default, Opera sends forwarded messages as ____.a. inline text c. a separate text blockb. an image file d. none of the above; Opera cannot forward

messages


37. Opera’s messages are stored in ____.a. folders in a mailbox c. a single database

b. a distributed database d. small folders located randomly throughout your hard drive for added security


38. Email attachments can contain malicious programs called ____.a. bugs c. hackersb. wyrms d. viruses


39. Software that only detects and eliminates malicious code is called a(n) ____ program.a. sniffer c. crackerb. antivirus d. watchdog


40. A virus ____ is a sequence of characters that is always present in a particular virus.a. signature c. definitionb. pattern d. all of the above


41. The colloquial term for UCE is ____.a. a syntax error c. spamb. a virus d. the blue screen of death


42. According the MAAWG, approximately ____% of all email messages sent every day are abusive.a. 40 c. 20b. 80 d. 50


43. In January 2004, the U.S. ____ law went into effect.a. CAN-SPAM c. SPAM-CANb. END-SPAM d. SCRAM


44. The U.S. federal anti-spam law was passed in January 2004. By April 2004, the measured spam message rate was ____ it was in January 2004.a. higher than c. lower thanb. the same as d. no test of this kind was performed


45. For anti-spam legislation to become cost-effective, prosecutors must ____.a. be able to identify spammers easily c. see a greater social benefit to winning

casesb. have a greater likelihood of winning the

cases that they filed. All of the above


46. The Windows Live Mail Inbox window contains three panes: folder, ____, and reading.

a. inbox c. composeb. outbox d. message


47. Windows Live Mail comes with ____ default folders.a. 1 c. 5b. 3 d. 7


48. In Windows Live Mail, the ____ folder stores copies of messages you have sent.a. Outbox c. Sentb. Sent items d. Delivered


49. In Windows Live Mail, the ____ folder stores messages that have not been sent.a. Outbox c. Sendingb. Pending d. Queue


50. In Windows Live Mail, the ____ contains summary information for each message that you receive.a. message list c. reading paneb. folder pane d. pending list


51. You use the ____ button in Windows Live Mail to open the New Message window.a. Compose c. Newb. Email d. New Message


52. The Windows Live Mail New Message window has a toolbar along the top, with menu items named Send, Save, ____, and Check names, among others.a. File c. Formatb. Attach d. Edit


53. When sending an email to multiple recipients, separate the addresses with a ____.a. comma c. either a or bb. semicolon d. neither a nor b


54. When you receive a new email in Windows Live Mail, messages are displayed with an icon of a(n) ____.a. pair of wings c. envelopeb. ream of paper d. antenna


55. To check for incoming email in Windows Live Mail, first click the ____ button on the toolbar.a. Receive c. Check

b. Delivery d. Sync


56. Windows Live Mail uses a(n) ____ icon to indicate that a message has an attachment.a. paperclip c. sheaf of paperb. envelope d. pushpin


57. To save an attached file in Windows Live Mail, the first step is to ____.a. click Save as c. navigate to the drive and folder in which

to save the attached fileb. right-click the file to open the shortcut

menud. click the Save button


58. When replying to an email message using Windows Live Mail, the email program automatically places the text “____” in the subject line in front of the original subject.a. Regarding c. Re:b. Replying d. Fw:


59. The following are all true of forwarding an email message using Windows Live Mail EXCEPT ____.a. attachments from the original email will

still be attached in the forwarded emailc. the text “Fw:” is placed in front of the

original subjectb. you can forward a message via the To, Cc,

and Bcc text boxesd. the original sender is automatically added

as a recipient


60. You can use the Windows Live Mail folders to file your email messages by ____.a. topic c. both a and bb. category d. neither a nor b


61. When you delete a message or folder in Windows Live Mail, you are really ____.a. storing it in your Recycle Bin c. permanently deleting itb. moving it to the Deleted items folder d. none of the above


62. To remove an item permanently from Windows Live Mail, you must delete it from the ____.a. Deleted items folder c. Recycle Binb. Inbox d. hard drive manually


63. Contacts is the Windows Live term for the ____.a. calendar c. instant messagerb. mail server d. address book


64. To add a sender’s email address to your Windows Live Contacts, the first step is to ____.a. right-click the “From” name to open the

shortcut menuc. double-click the message to open it

b. click “Add to contacts” d. click the “Permit” button to gain permission from the sender to add their address


65. ____ are rules that determine how the Internet handles message packets flowing on it.a. Mores c. Serversb. Protocols d. Codes


66. Some mail servers will reject messages with too many recipients (usually ____ or more).a. 25 c. 10b. 50 d. 100


67. A(n) ____ file is a file you can view but cannot change.a. read-only c. sharedb. locked d. attach-only


68. The following are generally accepted rules for email messages EXCEPT ____.a. avoid writing messages in all capital

lettersc. always forward new information about

viruses and hoaxesb. don’t overuse formatting and graphics d. use caution when attempting sarcasm or

humor in your messages


69. If you receive an email message from a sender that you don’t recognize and the message contains an attached file, you should ____.a. contact the local police so they can run a

trace on the emailc. immediately delete the email and reboot

the computerb. only open the file in the evenings, when

malicious code is less virulentd. avoid opening the file until you are sure

that it doesn’t contain a virus


70. Spam ____.a. consumes bandwidth c. may include content that is offensive or

misleadingb. distracts employees and wastes their time d. All of the above


Case-Based Critical Thinking Questions

Case 2-1

Patty has just gotten her first email address, and has decided to use Windows Live Mail as her email program. She has created & configured her mail account, and is ready to start emailing. But she has a lot of questions, and knows you can help her out.

71. Patty sits at her computer and starts Windows Live Mail. The Inbox window appears on the screen. Patty clicks in the pane in the lower part of her screen and tries to start typing an email, but nothing happens. What has she done wrong?a. She should click the top part of the screen,

in the message list.c. She hasn’t done anything wrong; her text

will show up when she clicks “Sync” or “Send.”

b. She needs to click “Drafts” first. d. She needs to click the “New” button on the toolbar before she can type a new message.

ANS: D PTS: 1 REF: WEB 109 TOP: Critical Thinking

72. Patty has now typed her message and typed the recipient’s address in the “To:” text box. Just before she clicks “Send,” she decides that a second person would like to receive the same message, also as a main recipient. She should type that person’s email address in the ____ text box.a. To: c. Bcc:b. Cc: d. none of the above

ANS: A PTS: 1 REF: WEB 109 TOP: Critical Thinking

73. Patty just checked to see if she has received any emails, and a new one has appeared in her Inbox. It is from someone named “Rich,” has a picture of a paperclip next to the “From” name, and has the subject line, “You’ve gotta see this.” Patty thinks she knows someone named Rich, but is surprised that he already found her email address. What should Patty do?a. Patty should click “Reply” and ask if the

sender is the person she knows.c. Patty should not open the email, and

especially not the attachment, until she can confirm who it is from.

b. Patty should immediately delete the message and reboot her computer.

d. Patty should run Windows Live Deep Scan to test the attachment for viruses.

ANS: C PTS: 1 REF: WEB 101, 113TOP: Critical Thinking

74. Patty has been using her email for a few days now, and now has several friends in her Contacts list. A friend has emailed her a joke. The email lists Patty and more than 20 other recipients in its “To:” section. Patty thinks the joke is in poor taste. She wants to show him exactly the part of his email that she found offensive. But she doesn’t want to embarrass him in front of the other people on the list. What would be the best way for her to handle this?a. Click “Forward,” and enter his email

address in the Bcc text box.c. Click “Reply All.”

b. Click “Reply.” d. Click “Junk Mail” to show him what she thought of his joke.

ANS: B PTS: 1 REF: WEB 115 TOP: Critical Thinking

75. Patty has been holding a fundraiser for a local charity. Many of her friends have emailed her with pledges of donations. Some didn’t, for various reasons. She has written a general “thank you” email that she wants each pledger to get. But she doesn’t want her friends to know who gave (and thus who didn’t give) money to the cause, because she’s afraid feelings might get hurt. What would be the most efficient way to handle this?a. Patty should send one email, entering all c. Patty should send one email, entering all

the recipients in the Cc text box. the recipients in the Bcc text box.b. Patty should send the letter to each friend,

one at a time.d. Patty should send one email, entering all

the recipients in the To text box, and using a Subject line of “DO NOT READ THE OTHER PEOPLE’S NAMES IN THE TO LIST!!!”

ANS: C PTS: 1 REF: WEB 86 TOP: Critical Thinking

Case-Based Critical Thinking Questions

Case 2-2Barry needs a quick pop quiz on some of the features of Windows Live Mail. You offer to help.

76. Barry thinks he knows the five default folders that appear in the folder pane. You try to stump him. You call out folder names. He should say “False!” when you say ____.a. Junk e-mail c. Pendingb. Drafts d. Outbox

ANS: C PTS: 1 REF: WEB 105 TOP: Critical Thinking

77. You ask Barry which of the following is NOT a column in the message list by default. Barry answers, correctly, ____.a. From c. Subjectb. To d. Date

ANS: B PTS: 1 REF: WEB 105 TOP: Critical Thinking

78. You ask Barry how he can tell, by looking at the message list, which new pieces of mail he has already opened. He tells you that he looks for the ____ icon.a. paperclip c. closed envelopeb. pushpin d. open envelope

ANS: D PTS: 1 REF: WEB 111 TOP: Critical Thinking

79. You ask Barry how he can be sure that an email has been deleted. He replies that the best way is to ____.a. close Windows Live Mail and reboot the

computerc. go to the Deleted items folder and click

Delete from thereb. reformat the hard drive d. drag the Windows Live Mail icon from his

desktop to the Recycle Bin

ANS: C PTS: 1 REF: WEB 118|WEB 119TOP: Critical Thinking

80. Finally, you ask Barry what a “category” is in term of Windows Live Mail. He replies, correctly, that it is ____.a. a group of email addresses saved together

in Contactsc. the same as a folder

b. another name for the columns in the message list

d. another name for the version of the software that is being used, such as “Category XP” or “Category 7”

ANS: A PTS: 1 REF: WEB 122 TOP: Critical Thinking

COMPLETION

1. POP is an acronym for ____.

ANS: Post Office Protocol

PTS: 1 REF: WEB 80

2. The two parts of an email address are the ____ and the ____, separated by the @ sign.

ANS: user name, domain name

PTS: 1 REF: WEB 80

3. The term Bcc is short for ____.

ANS: blind courtesy copy

PTS: 1 REF: WEB 83

4. Though it can be left blank, the ____ line of an email message is very important and should always completed.

ANS:subjectSubject

PTS: 1 REF: WEB 83

5. A ____ may contain your name, title, and your company’s name -- or can be more informal, containing nicknames and graphics or quotations.

ANS: signature file

PTS: 1 REF: WEB 84

6. Writing an email message in all capital letters looks like you are ____.

ANS: shouting

PTS: 1 REF: WEB 86

7. The commonly used email acronym “imho” is short for ____.

ANS: in my humble opinion

PTS: 1 REF: WEB 87

8. ____ is unsolicited mail usually advertising or selling an item or service.

ANS:Junk mailSpam

PTS: 1 REF: WEB 88

9. When you ____ a message that you have received, the email program automatically addresses the new message to the original sender.

ANS: reply to

PTS: 1 REF: WEB 89|WEB 90

10. You use a(n) ____ to save email addresses and other optional contact information about the people and organizations with which you correspond.

ANS: address book

PTS: 1 REF: WEB 90

11. Thunderbird is part of the Mozilla ____ project.

ANS: open source

PTS: 1 REF: WEB 91

12. By default, messages in Thunderbird are forwarded as ____, though this can be changed by clicking Options within the Tools menu.

ANS: attachments

PTS: 1 REF: WEB 94

13. With Opera Mail, you use buttons on the ____ panel to check (receive) and send email.

ANS: Mail

PTS: 1 REF: WEB 98

14. Two categories of software that detect and eliminate viruses are antivirus software and ____ software.

ANS: Internet security

PTS: 1 REF: WEB 100

15. Spammers use software robots to search the Internet for character strings that include the ____ character.

ANS:@at

PTS: 1 REF: WEB 102

16. Usually an incoming mail server name is POP, or POP3, or IMAP, while an outgoing mail server is usually named ____ or MAIL.

ANS: SMTP

PTS: 1 REF: WEB 107

17. When you receive an email with an attachment or attachments, you can either open the attachment or ____ it.

ANS: save

PTS: 1 REF: WEB 113

18. The dialog box in the figure above is found in the ____ email program.

ANS: Windows Live Mail

PTS: 1 REF: WEB 117

19. To remove email items permanently from your Windows Live Mail program, you must delete them from the ____ folder.

ANS: Deleted items

PTS: 1 REF: WEB 119

20. In Windows Live Mail, the address book is known as ____.

ANS:ContactsWindows Live Contacts

PTS: 1 REF: WEB 120

MATCHING

a. detachment g. Ccb. Write button h. closed envelope

c. folder pane i. Panels buttond. mail server j. Fw:e. Contacts k. emoticonf. address book l. virus

1. text in a subject line indicating a message is forwarded2. a malicious program that can harm your computer3. used to send mail to people who should be aware of the email but are not the main recipients4. a group of keyboard characters that represent a human expression5. a button found on the Opera email program6. the process of saving an email attachment7. a pane located in the Inbox window of Windows Live Mail8. the Windows Live Mail name for the address book9. hardware and software that determines routes on which to send the message

10. a button found on the Thunderbird email program11. an icon in Windows Live Mail signifying that you have new, unopened messages12. saves email addresses and option contact information

1. ANS: J PTS: 1 REF: WEB 1162. ANS: L PTS: 1 REF: WEB 1003. ANS: G PTS: 1 REF: WEB 834. ANS: K PTS: 1 REF: WEB 875. ANS: I PTS: 1 REF: WEB 976. ANS: A PTS: 1 REF: WEB 847. ANS: C PTS: 1 REF: WEB 1058. ANS: E PTS: 1 REF: WEB 1209. ANS: D PTS: 1 REF: WEB 80

10. ANS: B PTS: 1 REF: WEB 9211. ANS: H PTS: 1 REF: WEB 11112. ANS: F PTS: 1 REF: WEB 90

ESSAY

1. Name and describe the three panes used in Windows Live Mail.

ANS:The folder pane displays a list of folders for receiving, saving, and deleting mail messages.

The message list contains summary information for each message that you receive.

The reading pane appears below the message list and displays the content of the selected message in the message list.

PTS: 1 REF: WEB 105 TOP: Critical Thinking

2. Name the steps for viewing and saving an attached file in Windows Live Mail.

ANS:1. If necessary, click the message that contains the attached file in the message list to display its contents in the reading pane.

2. To view an attached file, double-click it, and then click the Open button in the Mail Attachment dialog box. Close the program window that opens after viewing the file.

3. To save an attached file, right-click the file to open the shortcut menu, click Save as, navigate to the drive and folder in which to save the attached file, and then click the Save button.


3. Name and describe the three parts of an email message.

ANS:An email message consists of three parts: the message header, the message body, and the signature. The message header contains information about the message, and the message body contains the actual message content. An optional signature might appear at the bottom of an email message and contain standard information about the sender, which the recipient can use to contact the sender in a variety of ways.


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