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ROXYROXYROXYROXYROXYT H E A T R E

employee manual

2016

UPDATED 5/16/2016

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Welcome to the Roxy Theatre crew!

We are glad to have you as part of the Roxy Crew. We hope you will find theRoxy is a fun place to work!

People go out to the movies to be entertained. They are looking for a good time.You are in a unique position: You help create the good time that people hope tohave when they go to the movies.

However, this “good time” doesn’t happen by itself. It starts from the momentpeople get out of their car and doesn’t end until they are safely out the door at theend of the show. There are dozens of “little things” that all go together to enhancethe moviegoing experience we offer. By paying attention to all these “littlethings,” we give our guests a good experience and keep them wanting to comeback again.

The purpose of this manual is to let you in on some the things we’ve learned in allthese years of being in the movie business.If you follow the instructions containedhere, you’ll be on the way to creating the best possible experience for our movie-

goers. - Mike & Lynn

A bit of background...

The Roxy was built at the height of the Great Depression, in 1930.

Since work was scarce, and the nation’s economy was the worst it had

ever been, materials and labor were priced very low. As a result, the

developers of the Roxy were able to spare no expense when the theatre

was built. They constructed a building that was extremely solid, well

designed with thoughtful use of space, and much more ornate than

typical small theatres of the day. Subsequent managements of the theatre

have made efforts to preserve its integrity by keeping the overall “feel”

of the building intact. This has helped preserve the historic importance

of the building.

Unlike many of Forsyth’s business buildings which have been altered by

metal facings, awnings or modern signs, the Roxy still looks much the

same as it did when it was built. While the auditorium has been changed to reflect new developments in

moviegoing, the lobby area contains much of the same woodwork, doors, wall finishes and colors that it did in

1930. Even the carpeting is similar to the building’s original carpet. So in a way, the Roxy is two theatres in one:

In the lobby, it’s a step back in time to an old-fashioned neighborhood theatre; while in the auditorium, it’s more

like the modern theatres of today.

From the day it first opened, the Roxy has had a reputation for providing the very best for its customers. Old

newspaper articles bear this out. The tradition took a bit of a back seat during the ’60s and ’70s when TV

threatened to make moviegoing obsolete. But the dawn of the big-city multiplex theatre in the 1980s breathed new

life into the movie business, and the Roxy has benefitted from this. The main boost for us is that we are now able

to get movies faster, often on the national break. This resulted in increased business, allowing us to remodel and

modernize the theatre’s behind-the-scenes technology, making it one of the best theatres in the state of Montana

and certainly one of the best small-town theatres anywhere.

However, all the best technology and equipment does not provide the moviegoing experience that we are famous

for. That experience is provided by our people—the people who show the film, sell the tickets, and make the

popcorn. That’s where you come in...

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The Roxy’s neon marquee was

installed in the early 1930s, and

contains 54 neon tubes. The neon

was restored in the early 1990s.

Our Pepsi prices have only

changed twice in the past

nine years.

There are only five theatres in Montana with a

balcony.

Using this door when entering and

exiting the theatre building during

a movie lets the least amount of

light in.

The projection booth at the Roxy is equipped with

state-of-the-art digital and film projection and

sound equipment, all of which is updated and

serviced regularly to keep our presentation at its

best.

Our new seats, carpeting and wall

covering, installed in 2002 and

2004, represent a big investment

in the continuous process of

keeping the Roxy on top of the

moviegoing world.

We have been a fixture on Main Street in Forsyth for over 80

years, thanks to great movies and great service.

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THE NIGHTLY ROUTINE1. OPENING UP1. OPENING UP1. OPENING UP1. OPENING UP1. OPENING UP

Here’s a list of what you need to do to get ready for your shift when you arrive at the theatre:

• Clock-in on the computer. Also, write your name and arrival time on the timesheet in the office.

• Check the concession stand, making sure everything is clean and ready. Turn concession stand

lights on. CLean up any problems left behind by the last night’s crew.

• Make popcorn: Make one batch immediately upon arrival. (If we have turned on the “blower

fans” of the machine are already running when you arrive, you can wait to make more popcorn

until you need it.) There is a detailed explanation on how to make popcorn later in this manual.

• Stir up the ice in the pop machine’s ice bin, then fill the bin with ice. It should be full to the top.

• Make sure you have enough change in the till.

2. SELLING CONCESSIONS2. SELLING CONCESSIONS2. SELLING CONCESSIONS2. SELLING CONCESSIONS2. SELLING CONCESSIONSDuring the “rush” period, work quickly but not so fast that you get confused. Here are a few

general hints and guidelines:

* * SMILE! * * and have a good time!

• If you’re not busy waiting on someone else, greet people when they come into the theatre.

Don’t just stare into space or ignore them or talk to your coworker. When they walk in, say

“Hi!” like you’re happy to see them (and you should be happy—after all, these are the people

who make it possible for you to have a job!).

• Call people by name if you know them. People love the sound of their own name and they take

it as a compliment if you use their name. Don’t look at the floor or the countertop; look at them

directly and say “May I help you?” Don’t just stare at them and wait for them to talk. You

should talk first. You can even joke around a little. Have fun! People go to the movies to have

fun, so help the process along by having fun yourself.

• Everyone should be encouraged to buy at least two things:

Pop and popcorn, or pop and candy, or better yet, all three!

So when you finish an order, first always ask “Is there

anything else?” Don’t say “Is that all” or “Is that it.” After

you make sure they have everything they want, then give

them their total.

• If a customer orders an item that we’re out of, don’t just

say “We’re out of that.” Instead, suggest something

similar. And if the customer asks for something that is not on

display but IS in the storage room, go get it for them. This

makes customers feel like you are treating them extra

special.

Also, if a customer has a large order, offer to help carry it, if

you aren’t extremely busy.

• When you finish an order, look at the customer (not at the

countertop) and say “THANK YOU!” And again, if you

know their name, use it! You can even throw in an “Enjoy

the show!” occasionally ...but don’t sound like a machine

when you say it. If the customer happens to say “Thank you” before you have a chance to say

it, the proper response is “You’re welcome.” (Not “Yup”)

COUNT THATCHANGE!

You must COUNT CHANGE

back to customers—don’t

just hand it to them. You

don’t have to count coins; but

do count bills. If you don’t

know how to count back

change, the best way to learn

how is to practice. People

say that having their change

counted back is one of the

most appreciated things that

happens in stores; but that

hardly anyone does it

anymore. If you acquire this

increasingly rare skill, it will

serve you well in the future.

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GOOD TIMES

are why we’re

here

We are in theentertainment

business, and goodbusiness is built oncourtesy and good

service. People go tothe movies to have

fun, and you are partof their good time! Ifyou are grouchy or

rude to customers, itruins their fun.

People don’t HAVE togo to movies; they

CHOOSE to go. Yourjob is to enhancetheir good time.

• If you have people waiting and you need to make popcorn, say “I’ll be right with you” or

something to that effect. Let them know you’ve noticed their presence. It’s important that you

don’t just leave people hanging, waiting for you, without explaining what’s going on.

COMPUTER: You will be instructed in detail by your trainers on how to use the computer

system in the concession. If you need help, ask a co-worker or Mike or Lynn.

CHANGE: If you are running out of change, there is more in the office. Bring money from

your till to the office for whatever change you need, so your till stays in balance. Buy change as

follows:

• Quarters: $10 per roll

• $1 bills: $20 per bundle

POPCORN HINTS• Butter: The following are the amounts of butter to put on popcorn.

PEOPLE DON’T LIKE IT when you put on too much butter, so don’t

be extra generous; you’ll just make them mad and cost the theatre

money. Of course if a customer asks for “extra butter” then go ahead

and lather it on!

Small: Butter the top only

Other sizes: For medium and large, fill bucket halfway, butter the middle, fill the

rest of the way, then butter on top. For extra large, butter it twice in the middle.

• Be sure to move the popcorn bucket around while you’re putting

butter on. Don’t put it all in one spot.

• Don’t overfill popcorn! Just enough to go

slightly over the top of the bag or bucket is fine.

If you put in more, people just spill it on the

carpet on the way to their seats. Look at the

photos at the right: The bottom picture shows the correct way to fill a

popcorn container.

• It is better if you don’t make popcorn during the movie unless abso-

lutely necessary. This is because the noise of the popping can disturb the

audience. If you get an unexpected rush and run very low on popcornearly in the movie, go ahead and make another batch – it’s better to makea little noise than to run out of popcorn! If the early show is almost out

and you need to make more popcorn, wait until the early show has exitedand have the new popcorn popping when people are coming in for thesecond show. Don’t make popcorn during the last hour of a movie unless

absolultely necessary.

• However, don’t feel like you need to make all the popcorn in advance.

People like to see it being made, so there’s no need for you to make ALL

the popcorn you’re going to need for the whole evening before people arein the building. We would prefer you make popcorn during the movie ifyou need to, rather than lose sales.

WRONG

RIGHT

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• Leave the popcorn machine fans ON at all times until youclose the concession stand, and when you’re not actively

selling popcorn, replace the machine doors and keep themclosed. All these steps help keep the popcorn fresh and warmand not soggy, especially in humid weather.

SSSSSODODODODODA and ICE HINTSA and ICE HINTSA and ICE HINTSA and ICE HINTSA and ICE HINTS• Prevent “bridging.” Our pop machine cools the soda before it

goes into the cup. It does this by means of a “cold plate”

which is located under the ice bin. All of the soda runsthrough this plate before it gets to the spigots. It is veryimportant that a layer of ice is physically touching the cold

plate at all times. To make sure of this, you should stir up theice every day with the ice scoop. If you don’t do this, the layerof ice at the bottom will melt, and there will be a “bridge” of

air and water between the ice and the cold plate. Result: Thepop won’t be cold enough and will fizz when you pour. Ifyou’re getting too much foam in your drinks, give the ice a

good stir and the problem should diminish.

• Remember: Stir the ice before you start selling. If you cansee an “air space” between the ice and the sides of the ice bin,

then it definitely needs stirring.

• The proper amount of ice for all sodas is: Approximately

two-thirds full. For fruit punch, lemonade and ice water, you

must FILL the cup all the way to the top with ice beforepouring. This is because those flavors are not cooled by thepop machine, and when you pour, about half of the ice will

melt right away. (If you don’t put enough ice in, the customer

will have a warm drink with no ice in it within 30 minutes,

especially in the summer. So be sure to put in the proper

amounts.)

• To pour a soda, set the cup on the tray for the machine to fill,and be sure the base of the cup is flat on the tray. Don’t

balance the cup on the edge of the tray. When properlypositioned, the cup will be at an angle with its base flatagainst the tray.

• While the soda is pouring, pick up the lid and straw – orcollect the customer’s money, or make up their popcorn –while the machine fills the cup. Don’t stand there and wait for

it; use the time productively.

• Don’t overfill sodas! About half an inch from the top of the

cup is fine. (People don’t like it when the pop is spilling out

onto the lid.) The machine is designed to put the right amount

of soda in the cup if you’ve placed the cup on the tray prop-

erly.

• If a customer orders “water,” ask if they want bottled water

or ice water. (Please don’t say “tap water.”) If they want ice

water, the price is 50¢ for the two smallest sizes (Small orMedium). If they want the larger sizes, you must charge fullprice for those cups.

WRONG - too full

RIGHT - Leave 1/2” space at

top

WRONG - Soda touching the

lid will overflow

RIGHT - Leave 1/2” space at

top

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FACTOID:In the early 1980s,

we used to sell Pepsiand Coke. But Pepsiwas the better sellerby more than three-

to-one, so wedecided to get out ofthe Coke business.

• If a customer asks for a cup for sunflower seeds or “chew,” give them a kiddie size cup and lidat no charge.

• No eating, gum chewing or use of electronic devices during the rush

period! Keep your electronics out of view of the customers during

the rush.

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DURING THE SHOWDURING THE SHOWDURING THE SHOWDURING THE SHOWDURING THE SHOW1. First things first1. First things first1. First things first1. First things first1. First things first

Immediately after the rush is over, it’s time to clean up.

The front counter is the single most important spot in the concession stand. Those windows

and the floor in front of them must be kept clean. That’s because those areas are the very first

things people see when they come into the theatre, or when they come up from the auditorium. If

people see fingerprints, popcorn, spills, etc. they get a bad impression of our whole operation.

So keep those surfaces sparkling, even if you have to clean them several times in a night. If you

are not waiting on customers, the very first thing you should do is get the Windex and

clean that counter and the windows, if needed.

If there are a lot of people in the building and especially if there are a lot of kids, there should

be at least one person in the

concession stand at all times until

you are ready to leave. If you have

nothing to do, clean something. (If

you need something to clean, just

ask your boss.)

The main thing to remember

during the movie is, SILENCE

IS GOLDEN. Be aware that any

voices, sounds, doors slamming,

etc. can all disturb the audience.

It’s very important that the audi-

ence not be disturbed at all, if

possible! So make a special effort

to keep your area quiet during the

show. Here’s a partial list of things

that can disturb the audience:

• Getting ice from the ice machine – wait until the movie ends if possible!

• “Throwing” coins into the cash register or “slamming” the cash drawer shut

• “Slamming” the ice bin door (open and close it quietly)

• Popcorn making – if possible, should only be done during the rush periods or

between shows

• Loud talking.

• Do not use your phone inside the theatre lobby, restrooms or auditorium. Go to

the outer lobby or outside.

2. CLEANING AND RESTOCKING PR2. CLEANING AND RESTOCKING PR2. CLEANING AND RESTOCKING PR2. CLEANING AND RESTOCKING PR2. CLEANING AND RESTOCKING PROCEDURESOCEDURESOCEDURESOCEDURESOCEDURESAs soon as the rush is over for the last show of the night, you can begin

cleaning and getting ready to close up. All of the following things must be done

before you leave (see the following section for specifics):

• Re-stock the candy counter.

• Fill all the cups, popcorn containers, and lids. Even if you just used a few...fill them anyway.

Fill the lid rack every night, even if you

only use a couple of lids.

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• Fill the napkins, butter, salts, straws. If there are two shows and you restocked and filled

everything after the first show, and then sold some items for the second show, restock again.

Everything should be full when you clock out.

• Clean the popcorn and pop machines. Spray and wipe all the glass (inside and out), spray and

wipe the kettle and all other surfaces. (If there is popcorn in the machine, spray a paper towel with

Windex – don’t spray the glass directly – and move the popcorn away from each window with the

scoop while wiping.) Be sure to wipe any shiny surfaces dry, or they will streak. The outside of the

kettle should be shiny and streak-free when you’re done. Remove the agitator from the kettle, wipe

it off and replace it. On Wednesdays, lift the bottom screen (don’t take it all the way out, just raise

it up) and brush and wipe it thoroughly, and empty the old maids drawer. Clean the outside

surfaces and around the nozzle area and backsplash on the Pepsi machine. Remove the nozzles

from the Pepsi machine and leave them to soak overnight. Spray and wipe the countertop. On

Tuesdays, follow the “deep cleaning” instructions for the Pepsi machine.

• Spray and wipe the drinking fountain (next to the office).

• If we are running low on any items, WRITE A NOTE and leave it

in the office. Or, if time permits, go over to Van’s IGA and pick up

replacements for things like paper towels, Windex, and other cleaners.

(If you buy anything at Van’s, be sure to charge it to the Roxy and get a

signed receipt. Leave all receipts in the office, not in the concession

stand.)

RESTOCKING GUIDERESTOCKING GUIDERESTOCKING GUIDERESTOCKING GUIDERESTOCKING GUIDECANDY: Fill each stack to the top of the edge of the shelf behind

it. If we only have one or two of a certain candy bar left, put it on

the same row with something else. Don’t leave it in the storeroom;

it will never sell in there! There should be little or no “white space”

in the candy display when you are done.

CUPS: All sizes: Two stacks. Each stack should be the same height

as the top of the Pepsi machine.

LIDS: Fill the lid rack all the way to the top with each size.

POPCORN CONTAINERS: Extra Large: One stack. Large, Medium and Small: Two stacks.

Each stack should be the same height as the top of the Pepsi machine.

NAPKINS: Fill both dispensers, but not so full that the napkins tear when they’re taken out. Be

sure to put the napkins in right side up.

SALTS: Both shakers need to be filled nightly so that no “daylight” shows at the top of the

glass. Even if they are only down a little, fill them.

Sound facts:• The Roxy has one ofthe best theatre soundsystems in the state of

Montana.

• We were the thirdtheatre in Montana to

install Digital Sound. Wehad it six months before

any theatre in Billingsdid.

• Our sound systemconsists of 41 drivers in

17 speaker cabinets,driven by 4700 watts of

amplifier power.

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POPCORN SEED: If you are having to “scrape” the bottom of the seed drawer to get the

measuring cup filled with popcorn, it’s time to refill the drawer. Don’t fill it too soon,

however...it’s best to put a whole bag of popcorn into the drawer, rather than having a half-full

bag in the storeroom.

IF THE BOSS IS ABSENTSometimes you may be the only staff member in the building. This situation gives you a few

more responsibilities:

• Stay inside the building! Either stay in the concession stand (preferable) or in the lobby. Do not sit

in the auditorium. Answer the phone if it rings. Know what time the show ends, what time the

next show starts, what time the shows are for the rest of the week, and what next week’s movie is

likely to be. Also, you should know the rating of the movie that’s playing, and a brief idea of what

it’s about. These things will cover about 90% of phone calls. The reason we don’t want you to sit in

the audience is because you might be unable to hear the phone or lobby activities. Also people

might come in from outside wanting to buy popcorn.

• Keep an eye on the auditorium and the audience. If someone in the crowd or lobby is being

noisy, politely ask them to be quiet. If you spot a “lit” cellphone, ask the person to turn it off or take

it to the lobby. If you hear someone talking on a phone, direct them to the outer lobby. If something

seems to be wrong with the movie, get hold of someone to help; or try to fix the problem yourself

(see “Fix a Problem” in the HOW TO section.)

• When the movie ends, open the lobby doors. Always open at least the two doors nearest the office.

If there is a large crowd, unhook the secondary lobby door, or if there is a VERY large crowd, open

all four lobby doors and unlock all four of the outside doors.

• It doesn’t matter how few people are in the building; we still open at least the two inside doors

for them.

3. CLOSING UP3. CLOSING UP3. CLOSING UP3. CLOSING UP3. CLOSING UPIf you are finished with all of the items listed in “Cleaning and Restocking Procedures,” you can

begin getting ready to leave. The following items must be done:

• Double check to make sure you have completed the checklist. We have a checklist to assist you

in making sure you have everything done. If you leave things undone, your co-workers will have to

do those things the next night, so leave things the way you would like to find them when you come

to work.

• Before leaving, stand back and take a look at the concession stand from the customer’s point of

view. Look for streaks on the windows, popcorn on the floor, blank spaces in the candy display,

unfilled popcorn buckets or soda cups, napkins, straws, etc. Fix any problems. If you would like to

really make sure you’ve done everything, ask Mike or Lynn to check things out for you.

• Check the popcorn machine switches to make sure they’re all off except PUMP. The switch

panels should look like the photo above when you’re done for the night.

• “Clock out” on the computer when you are ready to leave, and then go and sign-out on the office

time sheet. At some point the handwritten time sheet may be discontinued, but for the time being

you need to clock out and sign out. (Helpful hint: If you forget to sign-out, Mike will estimate your

time, and he is known for being uber-conservative with his estimates...so a word to the wise,

remember to sign out!)

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HOW TO CLOSE THE BUILDING YHOW TO CLOSE THE BUILDING YHOW TO CLOSE THE BUILDING YHOW TO CLOSE THE BUILDING YHOW TO CLOSE THE BUILDING YOURSELFOURSELFOURSELFOURSELFOURSELFOn occasion you might be asked to stay till the end of the movie and then close up the

building yourself. Don’t be nervous about having to do this, it’s not hard at all. Just follow

these procedures.

The following things can be done after the show lets out while you’re waiting for the show to

run through:

• Turn off the lights in the lobby and foyer (switches are in the office), ladies room, and the aisle

lights (switch in the cup room). If the

marquee is still on, leave it on; it is on a

timer.

• Walk the auditorium to make sure there

isn’t somebody sleeping across a row of

seats. (Yes, it’s happened.) Check the

back door and make sure it’s locked.

After the movie has finished running:

• Turn off all the “white” switches in the

projection booth (as shown in photo)

• Shut down the projection system as

follows. There are two steps to shutting

down the system: Shutting down the

server, and then shutting down the

projector.

SHUT DOWN THE SERVER:

• On the monitor screen (near the back of

the projector), press the Shutdown button

(circled in photo). Then confirm. The

system shuts down in about 20 seconds.

SHUT DOWN THE PROJECTOR:

• The control panel for the projector is on

the side of the machine towards the front

(where the lights are).

• Look for a button called KEY LOCK. If

that button is orange, hold it down till it

turns white. (Takes about 5 seconds)

• Directly below the Key Lock button is the Power button.

Hold it down until you see “Please wait” on the projector

status -- about 5 seconds. From that point it takes about a

minute for the system to shut down. You’ll hear a long

Beep when it shuts down, and afterward you will still hear

a couple of fans in the machine running. This is normal.

• If you see the message “Cooling.....” on the projector’s

status display, that means the system is still cooling down.

Don’t worry, the shutdown will still take place once the

timer counts down to zero.

CONTINUE on next page...

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FINALLY:

• Make sure all the lights are off: Concession, ladies restroom, foyer,

seats, projection booth, auditorium. When you finish, only the men’s

room and stairway lights should be on (possibly the marquee, if it’s

early enough).

• If it is colder than 50 degrees outside, the inside lobby doors should all

be closed. In very cold weather, we sometimes keep a towel or other

device on the floor under the lobby doors to keep cold air out; make sure

those devices are in place when you leave.

• If it is more than 50 degrees outside when you close up, you can leave

the two inner doors (nearest the office) open. We do this so tourists can

see inside the building during the day.

• Lock the doors, and make sure all the outside doors are locked.

Pull on all door handles to make sure all are latched and locked. To

check the outside doors on the west side, push on them from the inside

– they don’t have outside handles.

If the doors pull outward together even though they are locked,

that means the clip latches on the secondary door are not

locked. Open the doors again, and flip the two clip

latches on the secondary door.

PLEASE REMEMBER: Severe and expensive

damage to our building or equipment can be

caused if you are careless in shutting down. If

you have ANY doubts about what to do (or not

to do), please don’t hesitate to call me or Lynn.

It all costs money:This is what we paid for someof the equipment you will be

using:

Popcorn machine: $6500

Pop machine: $3800

Butter machine: $1400

Computer: $1200

Ice machine: $3100

Sound system: $29,000

Digital projector/3D: $94,000

Seats: $178 each (times 194)

Vacuum: $300

Hopefully this will explain whywe are so insistent that you be

careful with the equipment!

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THINGS TO KNOWThe Roxy is pretty easy to work for. Generally you willfind that the bigger the crowd we expect, the more “seri-ous” the atmosphere will be. With a small crowd, we canafford to be a little more “easy-going,” but when lots ofpeople are coming in, we must be “all business.”

Everyone will get along fine if you are here on time, knowwhat you’re doing, be nice to customers and fellowemployees, be diligent but cheerful, be quick in your work,don’t waste time, and above all, CARE about your work.

• Be enthusiastic!

• Anticipate big crowds with excitement, not dread.

• Be cheerful...leave your problems at home.

1. HOURS AND WORK SCHEDULE1. HOURS AND WORK SCHEDULE1. HOURS AND WORK SCHEDULE1. HOURS AND WORK SCHEDULE1. HOURS AND WORK SCHEDULEThe schedule calendar is kept in the office. It is alsoposted on the Roxy website, at www.roxytheatre.net/calendar. Arrive at work 30 minutes before the firstscheduled show time unless the calendar specifies for youto come earlier. If you’re not sure when the shows start,check the marquee, the website (www.roxytheatre.net),the newspaper, call the theatre anytime, or text Mike orLynn.

If your name is listed first (or if you are the only onelisted), you’ll be working the entire shift. Your shift mayend anytime during the last show of the night. On someoccasions you may be required to stay through the entire evening’s run of shows.

If your name is listed second, you only work during the rush period of each show. (The rush isover when the last customer has been served or the previews are over, whichever comes last.)You are expected to sign-out at the end of each rush. If a two-show evening turns out to beexceptionally slow, you may be let go for the evening at the end of the early show’s rush;otherwise, come back about 20 minutes before the second show is scheduled to start.

If you are going to be late for any reason, call or text us personally, don’t call the theatre phonenumber. If you text us, don’t assume we got the message unless we text you back. We willrespond when we get your message. If you’re in doubt, text again.

PARKING: Please do not park your car in front of the theatre building. The best place for you

to park is on the side street (10th Avenue), anywhere in the 1000 block (Pharmacy block), or

across the street from the theatre. Do not park in any of the handicap spaces or directly in front

of the Laundromat. For Saturday matinees, please park in the large lot to the west of the

Carquest store -- don’t park in front of the store in the daytime.

2. DRESS2. DRESS2. DRESS2. DRESS2. DRESSCrew shirts are provided on a once-in-a-while basis. When that happens, you’ll receive new

Roxy shirts. Please don’t wear dirty clothes to work! If you don’t have a clean Roxy shirt, you

can substitute other clothes based on these guidelines:

• No tank tops or midriff-baring shirts, T-shirts with obscene or off-color sayings, and no clothingbearing tobacco or liquor advertising

• Shorts are OK for females, but they must be hemmed. Males should always wear long pants

• No pants with tears, holes, or without hemmed cuffs

• No flip-flops

Good P.R.:What if you hate a movie,and somebody asks you if

it’s good?

You should never tellsomeone that a movie is no

good. First of all, THEYmight like it even if you

didn’t. And second, if you tellsomebody it’s bad, then they

might tell somebody else,and so on....next thing you

know, we have a bad crowd.

If you disliked a movie, youdon’t have to lie. Simply tellthe person “Well, I didn’t likeit, but you might” or “It wasn’tmy kind of movie, but we’vebeen getting good crowds toit” or something similar. In

other words, turn a negativeinto a positive. But never say

“It sucked,” because youmight be turning away

business!

14

• Hair should be neatly combed.

Dress neatly. Remember, you are in a business environment; take pride in your appearance.

PIERCINGS AND TATTOOS: Please note that, as a general rule we are hesitant to hire

people with excessive piercings of any type, or visible tattoos, because to many of people, these

things are unappetizing. If you have such a piercing, you may be required to remove it while

working. Be aware that the types of piercings or tattoos you elect to get, while employed with

us, may affect the amount of scheduled hours you receive. If you have any questions please

don’t hesitate to ask.

3. P3. P3. P3. P3. PAAAAAYDYDYDYDYDAAAAAYYYYYWe operate on two-week pay periods. You will be

paid on every other Sunday night; the pay period is

the two weeks ending the previous Saturday.

When you begin work, you will receive the “mini-

mum wage” as allowed by law. After you have been

employed for approximately three months, your

wages may increase periodically based on your

performance. Raises may be granted based on the

following:

• Promptness

• Initiative (doing things that need to be done, without

having to be told)

• Willingness to work when asked (and not making

excessive schedule changes)

• Overall quality of your work performance (including

getting your work done in a timely manner)

• Your friendliness and attitude toward customers,

including thanking them when you finish a sale

• Ability to get along with your co-workers

• Doing just a little more than you’re required to do

DEDUCTIONS: We deduct Social Security, Medicare, and

State and Federal income taxes from your paychecks. All

deductions are based on you filing as “single” with zero

exemptions unless you tell us to change your status. You will

receive a W-2 form in January of each year; be sure to find out

if you have to file income tax forms. (Your parents or guardian

can advise you.) If you leave your Roxy job, your W-2 will be

mailed to you at the last address we have on file for you.

Roxy fun facts:• The Roxy was built in 1930...six years

before the Montana Theatre in Miles City.

• It is one of very few buildings in Forsythstill being used for its original purpose.

• The Roxy was the last of Forsyth’shistoric Main Street buildings to be built.

• The original cost in 1930 to build theRoxy was $35,000. Estimates are that itwould cost at least $600,000 to build it

today.

• The Roxy has had over $350,000 inimprovements in the last 25 years.

• Before the Roxy was built, silent filmswere shown in the building two doors west

of where the Roxy is now.

• The Roxy has gone through fivepopcorn machines, four Pepsi machines,four cash registers, six computers, five

projectors and five answering machines inits lifetime.

We do moviesright!

What do the towns ofColstrip, Terry, Harlotown,

Roundup, and Bakerhave in common?

They all used to have amovie theatre.

In an era when manysmall town theatres areclosing, the Roxy justkeeps going. Why?Because we offer anoutstanding movie

experience, along withyour friendly service!

15

4. D4. D4. D4. D4. DAAAAAYS OFFYS OFFYS OFFYS OFFYS OFFIf you want time off for any reason, you must write it down on the

schedule calendar. This must be done before the 25th of each

month. If you need a night off after the schedule is posted, it is

your responsibility to find someone to work for you (you’re not

allowed to just call in and say “I can’t make it tonight” unless you

have a legitimate reason, such as sickness). All schedule changes

must be OKd by management before you make the change.

MISSING WORK: Often you will be the only person working in

the concession counter on a given night, especially on weeknights.

If you don’t show up, there’s no guarantee that a replacement can

be found on short notice. Repeatedly missing work for an unim-

portant reasons may be grounds for dismissal.

Acceptable reasons for missing work:

• Sickness (may require a doctor’s verification if excessive)

• Stranded out of town (bad weather, car trouble)

• School events lasting longer than expected (but only if you are a

participant, NOT a spectator)

Unacceptable reasons for missing work:

• You just don’t feel like working

• Dances, parties, concerts or other “plans” (Students are guaranteed

to have Prom and Snowball off.)

• Games or tournaments (unless you are on the team)

• Events like the Fair, Duck Days, holidays, Homecoming Week

activities, your birthday, etc. We try to be fair and give everyone

equal amounts of time off for special events, but this isn’t always

possible, so be prepared to miss a few things. It goes with the job. If

you have to work on a night when something special is going on,

we will make every effort to get you out as soon as we can.

What is an “unimportant reason?” If it doesn’t involve the health

and welfare of you or a member of your family, or if it isn’t

unavoidable, it probably is not important enough for you to miss

work.

5. WHA5. WHA5. WHA5. WHA5. WHAT T T T T NOTNOTNOTNOTNOT TO DO TO DO TO DO TO DO TO DOAlthough the Roxy is generally a very easygoing place, there are a

few things we will not allow, some of which are listed here:

• Giving items away to unauthorized people. Nobody gets anything

for free unless approved by management.

• Being rude to customers.

• Drinking on the job; coming to work after drinking; or any use of

illegal drugs.

• Failure to show up for work. If it happens repeatedly, we consider it

grounds for dismissal.

16

• Helping yourself to Roxy property. In other words, you are not allowed to take a stack of cups for

a party; you are not allowed to put IOUs in the cash drawer, etc. Use common sense.

• Being in the building at inappropriate times. If you are in the theatre, you should be working,

checking your schedule or going to a regular show. Those are the only reasons for you to be in the

building.

• Misuse/abuse of Roxy equipment

• Excessive problems such as lateness, inability to get along with the other employees, sloppy or

incomplete work, excessive mistakes, excessive schedule changes, etc.

6. FRINGE BENEFITS6. FRINGE BENEFITS6. FRINGE BENEFITS6. FRINGE BENEFITS6. FRINGE BENEFITSYou are allowed to come to the movies free; however, please remember that you are represent-

ing the Roxy and should set an example of how to behave in a movie theatre. Don’t push your

way past the paying customers. If there is a line coming in, stay in the line.

Concession workers are allowed the privilege of paying only 25¢ for SMALL or MEDIUM

sizes of pop and popcorn while the theatre is open, subject to these restrictions:

• You may not share your pop/popcorn with friends, family, the person sitting next to you, or

anyone. If they want snacks, they need to buy their own.

• You may not buy 25¢ pop/popcorn for anyone else, not even your parents, sisters or brothers,

friends etc. We only collect the 25¢ to help pay for the cups, lids, straws, buckets, ice, etc. that

you use. We actually lose money on the 25¢ deal; so you cannot give this price to anyone else.

Remember, if you give away items or share your “discounted” pop and popcorn, not only are

you breaking the rules and risking your job, you’re also giving away the Roxy’s profits. And

from those profits comes your paycheck!

We reserve the right to discontinue the 25¢ deal at any time if it is abused.

You pay regular prices for candy, and it must be paid for when you take it. Ring it up like any

other sale. If you are not working, the person working must ring it up.

If there is a line waiting at the concession stand, wait in line with everyone else. You should

wait until the paying customers have been served before you get your snacks. Do not go inside

the concession stand unless you are asked to help out. Don’t stand around the concession

stand when customers are coming in.

7. FILE FOLDERS7. FILE FOLDERS7. FILE FOLDERS7. FILE FOLDERS7. FILE FOLDERSYour paychecks and any other important paperwork will be placed in your file folder, which is

in the bottom drawer of the file cabinet in the office.

Please respect privacy; stay out of the other employee’s folders.

8. DIRECT DEPOSIT8. DIRECT DEPOSIT8. DIRECT DEPOSIT8. DIRECT DEPOSIT8. DIRECT DEPOSITSome people have a hard time saving their money when they get paid. If you are one of those

people, we will deposit your paychecks directly into the bank for you, if you wish. Just bring

us a deposit slip for the account you wish your checks deposited into. You will still receive

the stub from your paychecks in your Roxy mailbox.

17

MISCELLANY:STORAGE ROOMS: Keep the storage rooms neat! If you go into a room and see a new

box of cups, lids, or whatever, take the items out of the boxes and then throw the boxes in

the trash. Never put cleaning chemicals on the same shelves with candy items. This is

illegal and can result in a fine if an inspector sees it. Also no food items should ever be left

on the floor, only on the shelves.

VISITORS: It is OK if one or two of your friends stop by to talk to you IF: They get out

of the way immediately when paying customers are present; (that means they have to get

all the way out of the concession area—they cannot stand to one side, or behind custom-

ers. They must go stand near the lobby doors); they are quiet; they don’t keep you from

doing your scheduled work; they don’t show up excessively. You are responsible for

informing your visitors of these rules. Abuse of the rules will result in your visitors being

asked to leave. Remember that you are in a business environment and behave accordingly.

PHONE: If the phone rings twice, assume that Mike is not in the office and answer the

phone! When you answer, say “Roxy” or “Roxy Theatre” in a friendly tone of voice.

Don’t just say “Hello.”

LOBBY DOORS: Don’t use the “main” lobby door to go in and out of the building while

the movie is on. (The main door is the one closest to the boxoffice.) This door, when

opened, lets a lot of light into the auditorium. Instead, use the 2nd door. This door hardly

lets any light in.

KEY: You will receive a key to the building after you have worked for a few weeks.

Always bring your key to work with you. Never give your key to anyone else, not even

another employee. If you lose your key, tell management immediately.

SICKNESS: If you are sick, please let us know as early in the day as possible. Please

don’t come to work if you are ill. Arrange a replacement worker for yourself if you can.

Text or call Mike 351-1320; or Lynn 861-1886.

SECURITY: If you are in the building during the day (for cleaning, etc.) be sure to keep

the front door locked. Do not have any friends in the building with you, even if they “want

to help.” Our insurance does not cover accidents caused by, or injuries to, unauthorized

people in the building.

STAGE AND SCREEN: Please stay off of the stage and away from the screen. The

screen is NOT just a painted wall; it is made of a flexible vinyl material. It is a very

fragile and expensive piece of equipment. (Over $3000 to replace.) It is very easy to

damage it with fingerprints, accidental tears, etc. If you must go onto the stage for some

reason, stay away from the screen and above all, DO NOT TOUCH IT because oil from

your fingers will leave spots which will show up in the light from the projector.

18

IN SUMMARY...

A few of the things in this manual might seem quite

“picky” to you. However, it is attention to these

kinds of things that has given us the

reputation for being one of the best

theatres in the state. We run a

professional operation here, so

that’s why we expect professional

quality work from each of you. We

get a lot of compliments on how

good our staff is, so hopefully

you’ll take that to heart and strive

to do your jobs in a consistent,

thorough, professional manner. We

appreciate your efforts, and thank

you for your cooperation and hard

work.

19

NOTES, ADDITIONS, ETC.

20

Appendix:HOWHOWHOWHOWHOW-----TO SectionTO SectionTO SectionTO SectionTO Section

MakMakMakMakMake popcorne popcorne popcorne popcorne popcorn• Turn on all the switches on the popcorn machine.

• Press the PUMP button to put oil in the kettle.

Make sure you get a full charge of oil into the kettle

before continuing. If oil doesn’t flow into the

kettle, the oil is either frozen or “out” (see below).

• Fill the popcorn measuring cup with popcorn seed,

and put a slightly less than full spoon of Flavocol in

the cup. Don’t put too much in...people can always

add more salt, but they can’t take salt out!

If this is the first batch for the night, WAIT about 2

minutes for the oil to get hot before continuing.

• Turn on the agitator and dump the popcorn and Flavocol into the kettle.

• Immediately add another cup about 2/3 full of popcorn, but NOT another spoonful of salt.

• Close the lid by pulling the handle straight down.

• Soon after the popcorn starts popping, it will make the lid snap open. When this happens, immedi-

ately TURN OFF the kettle heat (but leave the agitator running).

• When the popping is mostly finished, dump the kettle and turn off the agitator. Then use the

popcorn scoop to gently “sweep” the popcorn over the grill in the machine. (CAREFUL - The

kettle is very hot!) This removes the old maids from the popcorn. Run the scoop across the metal

grill to sweep the popcorn – don’t dig it into the popcorn because that breaks up the kernels.

• If you are making another batch right away, you don’t need to wait for the oil to heat up. Just pump

oil in, turn kettle heat on, put popcorn and salt in and close the lid.

• If the pump does not function, either the oil container is empty OR the oil line is frozen. If frozen,

use the small heater which you will find in the concession stand cabinet to thaw it. Takes about 3

to 5 minutes. Plug the heater into the outlet inside the bottom cabinet. Unplug the heater after use.

Some popcorn hints:

• If your popcorn is coming out “too white” and not very tasty, then the oil is getting too hot.

Wait a little less time before putting the kernels in. Remember, the only time you need to wait

is if the machine is cold. Another possibility is that the oil container is empty. This container is

under the machine. (Ask Mike to change it if you don’t know how.)

• Never “dig” the scoop into the popcorn. Instead, place the scoop on the metal grill and keep it

in contact with the metal. If you dig the scoop into the popped kernels, you break them. People

would rather have unbroken kernels.

• If the popcorn is popping very slowly and doesn’t smell good, you are out of oil. Turn off the

kettle and agitator, and carefully dump that batch into a large bucket and discard it. Install a

new box of oil (or ask Mike to do it) and start over. Be sure to turn the kettle heat off before

you dump, and let the kettle cool for a minute or two before dumping.

21

• If a lot of smoke is coming from the kettle, it’s because you either left oil heating too long, or

you forgot to turn the kettle off after dumping. If this happens, make another batch of popcorn

(whether you need it or not) to help cover up the lovely burning smell. If weather permits, open

the front doors to let smoke out.

• If by chance you should get a fire in the popper kettle, DO NOT throw water on it. Close the

lid if possible to smother the fire. If you are unable to do this or if the fire persists, there is a fire

extinguisher in the counter under the cash register. If there are two employees working, one of

you should CALL 911 IMMEDIATELY to summon help while the other works the fire

extinguisher. If in doubt, CALL 911. It’s better to be safe than sorry. If you call 911 and then

get the fire put out, you can always call back and cancel the alarm.

Problems with the movieProblems with the movieProblems with the movieProblems with the movieProblems with the movieIf a problem develops with the movie (no sound, no picture, etc.), get hold of Mike or another

designated emergency help source and describe the problem. You may be told over the phone

what to do; if so, follow instructions exactly. If the movie needs to be paused, go to the projec-

tion booth and click the PAUSE button on the projector monitor touchscreen. Don’t press the

STOP button because that will re-set to the movie to the beginning. If you pause the movie be

sure to turn on the house lights by pressing the two top buttons on the dimmer (which is just

inside the projection booth door).

Power failure: There is a flashlight in the office to use if necessary. It is attached to the volume

control (above the computer). The lobby will be dark, but there are emergency lights in the

auditorium. If you need light in the lobby (and it’s daylight outside), open the inside lobby

doors. When the lights come back on, we have a sheet titled “How to recover from a power

outage” that tells you how to get the movie going again, if necessary. You can find this instruc-

tion sheet later in this manual.

Disorderly patronsDisorderly patronsDisorderly patronsDisorderly patronsDisorderly patronsIf your supervisor is in the building, inform him or her of problems. If necessary, ask people to

be quieter. If you are in charge of the building, follow these guidelines, using common sense of

course!

• If a patron is drunk or abusive to you, be polite back to them; the person will probably get discour-

aged and quit bothering you.

• If you feel threatened in a serious way, and can’t get adult help, go to the office, close the door and

call 911 for assistance. If you are forced to leave the building, use your cellphone and call 911. If

you don’t have your phone or can’t get to it, head for the nearest phone (Lariat Bar is closest) and

call 911.

• If you are robbed, cooperate with the robber. Don’t make threats, BE SAFE. Your life is more

important than the amount of money we might lose. Memorize any details about the crook that you

can, try to see which way the person goes, try to see a vehicle, etc. and call 911 as soon as possible.

How to tell if the soda syrup or CO2 needs changingHow to tell if the soda syrup or CO2 needs changingHow to tell if the soda syrup or CO2 needs changingHow to tell if the soda syrup or CO2 needs changingHow to tell if the soda syrup or CO2 needs changingIf a soda flavor has no color (and/or tastes like water), the syrup needs changing. (7-Up, of

course, is colorless, so you will probably find out it needs changing from a customer.) Apolo-

gize for the inconvenience: “I’m sorry, the 7-Up must be empty; would you like another flavor,

or if you want to wait a minute we’ll refill the 7-Up for you.”

If the color and taste is OK but the soda has very little fizz and runs slowly from the machine,

the CO2 tank needs changing. If this happens while you’re working, don’t sell any more soda

until the problem is fixed! If you want to learn how to change the CO2, ask Mike to show you

how.

22

Clean the PClean the PClean the PClean the PClean the Pepsi machineepsi machineepsi machineepsi machineepsi machineOn ALL nights, spray all surfaces (except the lighted sign) with Windex and wipe with a paper

towel. Pay special attention to the splash panel behind the spigots, the ice bin cover and the area

around the base of the machine. Be sure to clean up any pop spills on the counter top while you

are at it.

The Pepsi machine is deep-cleaned every Tuesday night. You will find all the equipment needed

to deep-clean the Pepsi machine in the candy room. There is a sheet detailing the exact proce-

dure in the concession stand, and also in this manual.

Sell tickSell tickSell tickSell tickSell ticketsetsetsetsetsYou may never have to do this, but it doesn’t hurt to know how. If you want to learn to sell

tickets, make arrangements with Mike or Lynn to come in on a non-busy night for training.

Dealing with questions from customersDealing with questions from customersDealing with questions from customersDealing with questions from customersDealing with questions from customersOften people will ask you what movie is coming next, or what the rating of a movie is, or

something similar. You should never just say “I DON’T KNOW.” Those are the worst three

words you can use in any business environment. If you don’t know the answer, say “Let me find

out for you” or direct the customer to someone who can answer them. The most common

questions people ask have to do with the starting or ending times of shows, or when certain

shows are coming. You should make it a point of finding out the starting/ending times each

week, and also try to find out the upcoming two or three movies (we keep a list of our upcoming

schedule in the concession stand). But NEVER leave a customer hanging with an “I don’t

know.”

How to increase your sales without being a royal pain in theHow to increase your sales without being a royal pain in theHow to increase your sales without being a royal pain in theHow to increase your sales without being a royal pain in theHow to increase your sales without being a royal pain in the

neckneckneckneckneckFirst, we don’t believe in the practice of saying “For just a quarter more, you can get twice as

much...” like they do in the Billings theatres. HOWEVER, we like to sell the larger sizes

because we make more money on them. So if a customer asks for a soda, but doesn’t specify a

size, you should say “Large?” Make the decision for them. Often they will take your suggestion.

Also, if someone orders popcorn but no drink, you should say “Would you like something to

drink with that?” Likewise, if they order a Pepsi but no popcorn, suggest popcorn or candy.

Keep the sodas tasting their bestKeep the sodas tasting their bestKeep the sodas tasting their bestKeep the sodas tasting their bestKeep the sodas tasting their bestThe biggest secret to great tasting sodas is: ICE. If the soda is warm when it is poured, it melts

the ice in the cup and waters down the soda. To reduce that, we chill the soda before it is

poured. How? The answer is in the bottom of the pop machine. The metal plate underneath the

ice bin is a “cold plate,” 2 inches thick. All the pop runs through this plate before coming out

the spigots. It’s very important that this plate be covered AT ALL TIMES with a layer of ice.

Therefore, when you arrive at work, fill the machine as full as possible with ice. Another thing

to remember: Stir up the ice every now and then. If you don’t do this, the bottom layer of ice

melts and forms a water “cushion” which keeps the ice from contacting the cold plate. If you

stir up the ice, the cold plate stays colder and the sodas taste better. If your sodas are coming

out with lots of foam, stir the ice up. The problem should diminish. (Note: Diet Pepsi is usually

fairly foamy no matter what.) Check the ice bin before you leave for the night; if the bottom of

the bin is visible at all, put a bucket full of ice in the bin.

How to handle adults in a crowd of kidsHow to handle adults in a crowd of kidsHow to handle adults in a crowd of kidsHow to handle adults in a crowd of kidsHow to handle adults in a crowd of kidsIf there are one or two adults standing in a group of little kids, make an effort to serve the adults

as quickly as possible. This is because kids, being smaller, tend to squeeze their way in front of

the line. We try to make all customers happy of course, but the adults might be a little impatient

if kids squeeze in front of them.

23

Mop the floorMop the floorMop the floorMop the floorMop the floorWe have a small mop and bucket with wringer which can be used to clean the concession stand

floor and the restrooms. The mop and bucket are located in the back hallway (at the bottom of

the auditorium).

SPOT CLEANING (for small soda drips, or other dirt on the floor):

Put a very small (capful or so) amount of Pine-Sol into the mop bucket.

Put about four inches of hot water into the bucket.

Soak the mop in the water and lightly squeeze it into the wringer on top of the bucket. You

want the mop to be wet, but not dripping wet.

Mop over the dirty area. After you’ve gotten the crud off the floor, turn the mop head 90

degrees and go over the area again. This removes any sticky water from the floor.

Now, dip the mop into the bucket to rinse it out, and this time squeeze as much water as

possible out of the mop head. Now go over the mopped area again. This removes most of the

remaining water from the floor.

When finished, empty the water outside in the gutter near the end of the block. (Not right in

front of our doors.) Be sure to put the bucket and mop back in the hallway leave the mop in the

wringer. (Don’t leave the mop in the bottom of the bucket or on the floor – leave it in the

wringer to dry.)

AREA CLEANING:

This is the method used to clean the auditorium floor, but can also be used to clean the

lobby floor and bathrooms.

There are no “short cuts” or “quick and easy” ways to area-mop the whole floor! If you

leave things out, or do things wrong, you will get substandard results. So please follow this

procedure exactly.

• Put a small amount of Pine-sol or other cleaner in the mop bucket. (Tip the bottle of cleaner

for about one second; that’s enough cleaner.)

• Fill the bucket to about half full with hot water.

• Start from the highest row containing spills. Mop in the same manner as in spot cleaning. Be

sure to get under the seats and all around the seat legs. Be sure to dip and wring the mop in

the bucket after each row.

• Before doing the “puddle area” at the bottom, change the water. (If you don’t change the

water, you’re just spreading soda-saturated water around, and the floor will end up stickier

than when you started.)

If there were a lot of spills, or if the spills started in the top few rows, it’s a good idea to change the

water halfway to the bottom as well.

• After you are all done, empty the water outside in the gutter, and refill the bucket with plain

water and go over the entire mopped area again; be sure to rinse the mop in the bucket after

each row or two. This removes the cleaner from the floor. (If you leave out this step, the

cleaner—which will still contain some of the soda you mopped up—will dry on the floor,

leaving us with a floor that looks nice and clean, but is still sticky.)

•When you are finished, dump the mop water outside in the gutter ...not in any of our sinks,

toilets or drains, please.

24

How to use the concession computerHow to use the concession computerHow to use the concession computerHow to use the concession computerHow to use the concession computer

The computer is simple to use, but there are a few procedures that

must be followed exactly.

We use a program called Ready Theatre Systems, or RTS.

When you arrive at work, start RTS by double clicking it. (The

computer mouse is under the counter..)

Log in by typing your password and pressing Enter on the

touchscreen. (Usually your password isyour initials, unless you

request to have a different password.)

To get to the concession selling screen, tap SELLING, then

STATION 2, and then the CONC button.

Candy items are on the screen in alphabetical order. Soda and

popcorn and our various Combos are at the top, and soda/popcorn

Refills are at the bottom. There are also buttons for water, em-

ployee charge, and several “money” buttons which you can use if

an item isn’t otherwise on the screen.

Sell items by tapping them. When you tap an item, it will appear

in the white Register area on the right.

If you make a mistake, tap anywhere in the white Register area to

remove the last item you entered. If necessary, you can remove all

the items and start over.

When you have entered everything, tap a button depending on how

the customer is paying:

- Cash: If the customer gives you currency, you can tap the button

matching the currency they give you; or just press “Exact change”

- Count their change back to them, if any.

- Credit card: Tap “Credit”

Then swipe the customer’s credit card. A receipt will print; give

that receipt to the customer. If the sale is over $25, another receipt

will print which must be SIGNED by the customer. Keep the

SIGNED receipt in the till and give the other one to the customer.

- Roxy gift card: Tap “Enter Card”

Swipe the gift card. Then look at the bottom of the screen where

the total is; if there is still money showing there, it means the gift

card didn’t have enough money on it to cover the purchase. You

can either collect that money from the customer and press “Exact

change,” or if the customer has another gift card, press Enter Card

again and repeat the process.

25

This is what the screen

should look like when

you finish a sale. The

register area must be

YELLOW.

When a sale is complete, the Register area of the

screen will turn yellow as shown in the photo. IF

THE REGISTER DOESN”T TURN YELLOW,

THE SALE IS NOT COMPLETE. Make sure

you are ending each sale properly.

Other things to know:

- If you get an error message from RTS, it might

mean that the office computer is shut off. Wait

for the office worker to arrive and get that

computer going, and then the concession machine

will work.

- To open the cash drawer without making a sale,

tap MENU and then OPEN DRAWER. Note: All

cash drawer opens are logged, so please don’t open it unnecessar-

ily.

- Occasionally a customer might want a “receipt” of their

purchase. If this happens, press the Receipt button immediately

after that sale is finished. If it’s too late for that (such as, some-

body started the next transaction), send them to the office and we

will provide them a receipt.

- If the screen won’t light up whenyou tap it, the screen itself

might be turned off. The power button for it is on the right side.

- If the screen still doesn’t light up when you tap it, the comptuer

itself might be turned off. The computer box is under the counter

behind the trash can; use the button on the right side to turn it on.

When you finish working for the night, exit the selling screen by

pressing the MENU and then LOGOFF buttons. The RTS

“keyboard” should appear on the screen. This is how you should

leave the computer when you are done for the night.

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PPPPPop Machine deep cleaning instructionsop Machine deep cleaning instructionsop Machine deep cleaning instructionsop Machine deep cleaning instructionsop Machine deep cleaning instructions

(Do this every Tuesday!)(Do this every Tuesday!)(Do this every Tuesday!)(Do this every Tuesday!)(Do this every Tuesday!)

Before starting, Take note: This cleaning process uses BLEACH which will damage the carpet if

you get any on the carpet. So, take care not to spill any of the cleaning solutions on the floor and

if you do spill, wipe them up so you don’t “track” them onto the carpet.

What you will need:

- Two plastic tubs (in the candy room) marked “wash” and “rinse”

- Toothbrush, dishwashing detergent, sponge, Clorox, Plastic “nozzle soak” container with blue lid

(this is actually a Miracle Whip jar but we won’t tell anyone)

- A bucket full of clean hot water -- use the ICE bucket, not the mop bucket

- Paper towels

- Nozzle cleaner (in white bottle)

1. Turn the machine off.

2. Get the two tubs (wash and rinse) and set them on the counter. Put about 2” of hot water in eachtub. (Use the ice bucket to move the water, not a mop bucket.)

3. Fill the plastic “nozzle soak” jar with water 1” from the top. Pour one spoonful of “nozzle cleaner”powder in the jar and stir it up.

4. Place three or four layers of paper towels on the counter next to the rinse tub.

5. Put a small amount of dish detergent in the wash tub and stir it up. (A capful is enough.)

6. Remove the nozzles from the Pepsi machine by turning counterclockwise ¼ turn and pullingdownwards. They are fairly hard to turn. Use both hands.

7. After removing each nozzle from the machine, push out the center mixer element by pushing upfrom the bottom of the nozzle. (The mixers “snap” in and out of the nozzles.)

8. Use the toothbrush to scrub off any gunk from the nozzles and mixer elements. Then place thenozzles and the mixer elements in the nozzle soak jar. Put the lid on the jar tightly.

9. Remove the metal drip tray from the Pepsi machine and place it into the wash tub. Scrub it on bothsides with the sponge, then move it to the rinse tub and rinse it off, then set it on the paper towels todry. (To avoid scratching these metal parts, wash and rinse only one of them at a time.)

10. Repeat step 9 with the plastic drain tray, the vertical plate behind the spigots, and the ice bin lid.

11. Replace the plastic drain tray and the metal backing plate on the machine. If the metal plate doesn’tfit, you have it upside down. (The larger notches on the plate go on the bottom.)

12. Take a small cup and fill it half full of water from the candy room sink. Pour a small amount ofClorox in it. Stir this mixture up with a straw.

13. Pour this water/bleach mixture into the plastic drain tray, slowly. Don’t let it overflow.

14. Now, pour a cup full of regular cold water into the drain tray. (You can use the same cup again)

15. Replace the metal drip tray and ice bin lid on the machine. The ice bin lid fits two ways – thecorrect way is with the “slanted” end facing toward you.

16. Leave the nozzles in the soak jar overnight to soak.

17. Finish up by emptying the wash and rinse tubs outside in the gutter. It might be easier to move thewater into a bucket with a large cup. (Use the MOP bucket for this step, not the ice bucket!)

18. Clean the countertop and the area around the Pepsi machine and make sure the counter is dry.

19. Let Mike know if we are getting low on the nozzle cleaner powder.

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If you have to replace the nozzles, do these steps:

1. Take the jar into the candy room (so it won’t drip on the floor) and give it a few good shakes.

2. Empty the liquid out of the jar into the drain.

3. Fill the jar with plain water, close it up and give it some more good shakes to rinse the nozzles.

4. Empty the jar again, now you are ready to place the nozzles back on the pop machine. Place the

mixers back into the nozzles, and push up and twist until they lock in place.

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How to deal with a power outageHow to deal with a power outageHow to deal with a power outageHow to deal with a power outageHow to deal with a power outage

If POWER GOES OFF and Mike is not here, follow these 3 steps

IMMEDIATELY and in THIS ORDER. Don’t wait for the power

to come back on, do these immediately:

1. Go the office and turn on the “cleaning lights”

switch. (Behind the door, last switch on the right)

2. Go to the Projection Booth and press “PAUSE” on

the projector’s monitor touchscreen. (Maybe go to

the booth right now and find it so you’ll know where it

is.) It is just like any other Pause button but it takes

about 4 seconds for it to actually pause. Make sure the

movie is paused (look at the digits on the right side and

verify they have stopped). Do not press the button

more than once or you’ll just make it “un-pause.” And

don’t press the Stop button because that resets the

movie to the beginning.

If the touchscreen is asking for a password, use 123456

and press the Enter button.

3. Stay in the booth and call Mike. Do not text -- call.

If he is immediately available he will probably already

be on the way to the theatre; but if not, he will tell you

what to do to get the movie going again. Be ready to

follow instructions quickly, but don’t be nervous, this

isn’t the end of the world. And it’s easy to fix.

To be ready, be sure you know how to find these vital

things BEFORE an outage happens:

- Cleaning lights switch (office, behind the door)

- Pause button on projector’s touch screen

- Dimmer (it is a box inside the projection booth just to

the upper left of the booth door)

- Power, Lamp and Douser buttons on the projector (on

the side of the machine…they are marked with words

or graphics)

- Sound system control panel (it’s attached to the

projector underneath the projector controls)

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Roxy phone listMike 351-1320

Lynn 861-1886

Current employees:

Sidney Grogan 351-1183

Sydney Mohr 351-2282

Aeriel Martens 351-9232

Cade Johnstone 351-9430

Paul Johnstone 351-9413

Logan Martens 351-3279

Morgan Martens 351-3410

Reana Pederson 351-3616

Former employees who will take shifts

when they are home:

Hailey Blackwell 351-2479

Tonya Wetherelt 351-2503

Amber Giesick 351-3644

Taylor Grogan 351-3555

Maddy Klapmeier 351-3602

Andrew Buck 351-2759

Assistant managers:

Ruthie Johnson 351-1680

Dee Raymond 605-484-8990

Keith Raymond 605-390-3695

YOU MUST TEXT OR CALL MIKE OR LYNN

ANY TIME YOU MAKE A SUBSTITUTION.

DO NOT CONSIDER A TEXT MESSAGE

“DELIVERED” UNTIL YOU HEAR BACK

FROM US.

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A special noteA special noteA special noteA special noteA special note

from Mikfrom Mikfrom Mikfrom Mikfrom MikeeeeeAt some point, you might think that

some of the instructions in this booklet

are overly complex, or require more

steps than seems to be necessary. But,

there is a method to this madness.

I have a reason for virtually everything I

tell you to do. I have been working at

the Roxy since 1976 and have owned it

since 1979. That means I’ve been

through about 15,000 shows, hundreds

of kiddie matinees, and over 85 high-

school employees. I’ve seen it all, and I

know what works and what does not

work. The instructions in this book

have one basic thing at the core: To

make the product we sell better for the

paying audience. If you can’t understand

why we do something a certain way,

don’t hesitate to ask me. I’ll give you a

good explanation.

Not that everything is set in stone. If

you have a good idea for making things

even better than they are, please don’t

hesitate to talk to us about it. We’ve

adopted many good ideas over the years

that were thought up by employees.

On the other hand, don’t get

discouraged if I tell you your idea won’t

work for whatever reason. Everything

we do (or don’t do) around here is done

(or not done) for a specific reason. We

are all in this together, and the better

job we can do for the moviegoing

public, the better crowds we’ll have,

and the more popcorn we’ll sell...all of

which will lead to more hours and a

better working environment for you. A

win-win situation all around.

COMMON COMPLCOMMON COMPLCOMMON COMPLCOMMON COMPLCOMMON COMPLAINTS,AINTS,AINTS,AINTS,AINTS,

GRIEVGRIEVGRIEVGRIEVGRIEVANCES and QUESTIONS:ANCES and QUESTIONS:ANCES and QUESTIONS:ANCES and QUESTIONS:ANCES and QUESTIONS:

Q. I asked someone to work for me, and she said she was going to be out of town, but I

saw her uptown during the evening. Is she in trouble?

A. No. Nobody has an obligation to fill in for you, if they don’t want to. If your name is on the

schedule, then it is your night to work. If the other person wants to spend that night uptown, or

sitting at home, or hanging out with friends, or even going to the movie, that’s up to them.

People’s plans have a way of changing. Look at it this way: You’re making money by

working...and they are not.

Q. If I ask someone to work for me, and then does not show up, who’s in trouble...my co-

worker or me?

A. Your co-worker is, UNLESS you did not tell us ahead of time that you made the

switch...then, YOU are. In other words, whoever we expect to show up, is who we’re going to

blame if they don’t show up.

Q. If somebody wants me to work a shift for them, do I have to trade them one of my

other shifts?

A. No. In fact we would rather that you NOT trade shifts. On many nights, specific people are

put on the schedule for a reason...for example, if we’re expecting a large crowd for a specific

night, we will put the more experienced workers on the schedule if possible, and would not want

changes made on that night. This is why you should always check with us before doing any

schedule changes, including switches.

Q. If I come to the movie, and the theatre is really busy, and the concession stand needs

help, should I help out? And, if I do, should I put that time down? What if the worker on

duty asks me to help?

A. Yes, you should help out if you see a need. And yes, you should put that time down just like

any other time you work.

Q. Can I have the movie posters?

A. We usually save one of each poster for the Roxy collection. Remaining posters are given

away on a “first come first served” basis. It gets confusing if we get a lot of requests from

different people at different times -- so we don’t save posters for anyone, not even the crew. If

you want a poster, you can come to the theatre after that movie has started to play for the last

time, and ask for it. Posters will not be given away until the feature film has started running for

the last time. If you get a poster, don’t leave it stuck under the concession counter - take it home.

Also, theatres are not allowed to sell the posters, so do not place your poster up for sale on Ebay,

Craigslist or similar sites. Posters may be given to friends, but may not be sold.

Q. Can I have a private showing for me and my friends?

A. Usually we don’t do this, but if you have a good reason, and if you’ve done a great job, we

might be able to accommodate you on this.

Q. Can I turn on the music if I come to the theatre to clean the auditorium?

A. No, please bring in your own musical device to listen to.

Q. Can I take my friends to the projection booth to show them around?

A. No. The booth is off limits to non-employees. The equipment in the booth is extremely

expensive, so we ask that you keep any outsiders out of the booth at all times. The booth is also

not “kid friendly.” If you have a friend who wishes to see the booth, you can make arrangements

with Mike or Lynn to tour the booth before or after a show. No one is allowed in the booth while

movies are running.

Q. How come I don’t get more hours?

A. We schedule people based on several things: Their availability, their efficiency, their job

performance, their compatibility, and their ability to handle large crowds. If you’re not getting

those double-show all-night weekend shifts, it may just be because you’re not experienced

enough yet. Otherwise, if you’re not involved in a lot of school activities, then check your

attitude and your work habits. If you’re stumped, ask us.

Q. How come I haven’t gotten a raise?

A. We don’t give scheduled raises. You have to earn raises. Everyone starts at minimum wage,

and then after about 90 days you will get an increase to our “regular” wage which is somewhat

above Montana’s minimum wage. After that, raises happen periodically and are based on your

job performance. There have been plenty of times over the years when we have been ready to

give someone a raise, and just one bonehead move on their part blows it for them. Don’t let

that happen to you! If you haven’t gotten an increase in a long time, ask yourself these

questions: Am I enthusiastic at work? Am I doing a great job, or am I doing “just enough to

get by?” Am I doing everything I’m supposed to be doing, or am I taking short-cuts and

leaving things undone? Do I arrive on time, or am I rushing in five minutes late? How many

times have I failed to show up for work, or done a substandard job just to get finished in a

hurry? Am I talking to customers in a friendly way, or am I looking down and mumbling?

Am I eager to work when asked, or do I treat my job like it’s an imposition on my time? Do I

work when I’m scheduled to work, or am I always making schedule changes to make things

more convenient or fun for me? If I’m in a bad mood, do I let it show at work, or do I leave

my troubles outside the door? Am I reflecting pride in my appearance when I come to work,

or are my clothes stained, dirty or wrinkled?

Have other questions? Please ask us.

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