Content Strategy Secrets from the Cleveland Clinic's Health Hub and Ahava Leibtag
4 Steps to Overcome your Occupational Health Clinic's Biggest Challenges
1
HEALTH CLINIC´S YOUR OCCUPATIONAL BIGGEST CHALLENGES YOU’RE NOT DOING WHAT YOU THINK YOU ARE: What is your greatest challenge in justifying the clinic’s activities/services? 1 DATA IS USELESS IF YOU CAN’T GET IT OUT 2 Many clinics measure patients and visits, but fail to take into account follow-up emails and calls which take up their clinicians’ time. Individual clinic visits often contain multiple outcomes, for example a blood test, a flu shot and getting a form signed. Make sure you track granular data. 89% of occupational health professionals think that they provide more services than their data reflects. Only 28% of surveyed professionals use dedicated EHR Software Dedicated Health Software Spreadsheets, paper, homegrown database, combination of systems or no program 72% 28% More than 30% spend more than one day per week on admin/tracking of services Want to find out more? – watch our free webinar on Justifying the Existence of your Occupational Health Clinic [http://bit.ly/1j3wCDt]. *Stats based on survey of occupational health professionals who attended Medgate’s webinar on Justifying your Occupational Health Clinic, April 30, 2014 ASK HARD QUESTIONS AND RESPOND QUICKLY TO THE ANSWERS 3 21% of occupational health professionals say that the biggest challenge in justifying their clinic’s activities is unsupportive management* USE THE DATA TO DEMONSTRATE IMPROVEMENTS 4 Now you are ready to present to external stakeholders and management. They will see not only an accurate picture of what your clinic has achieved, but how you have used the data to improve your processes and patient care. Once you have your data in the right format, your team should use it to ask whether the programs are working as expected and adjust accordingly. This helps move towards a system of continuous improvement. Having the most sophisticated data collection system in the world is useless if you can’t access the data and generate reports in a timely fashion. You should be able to easily create sophisticated and compelling reports to justify your budget and show the impact of your programs. It’s the difference between saying ‘we reduced flu-related sick leave by 15% this year’, and saying “during the flu program we identified a deficiency in providing enough flu vaccines to a particular employee group so we adjusted the program to meet that need.’ Context and responsive reporting is everything. Dr Mary Ann Alexander 21% 22% 8% 8% 10% 10% 10% 12% 22% 8% 8% 10% 12% 10% 10% 21% LIMITED TIME/STAFF TO DOCUMENT SERVICES APPROPRIATELY MANAGEMENT ISN’T SUPPORTIVE - DOESN’T SEE ROI OUTDATED RECORD SYSTEM - UNABLE TO CAPTURE DATA WE DON’T KNOW WHERE TO START NO CHALLENGES - WE HAVE EVIDENCE OF OUR EFFECTIVE PROGRAMS OTHER NOT ENOUGH DATA TO DOCUMENT A ROI TOO DIFFICULT TO CAPTURE DATA
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Transcript of 4 Steps to Overcome your Occupational Health Clinic's Biggest Challenges
HEALTH CLINIC´SYOUR OCCUPATIONAL
B I G G E S T C H A L L E N G E S
YOU’RE NOT DOING WHAT YOU THINK YOU ARE:
What is your greatest challenge in justifying the clinic’s activities/services?
1
DATA IS USELESS IF YOU CAN’T GET IT OUT2
Many clinics measure patients and visits, but fail to take into account follow-up emails and calls which take up their clinicians’ time. Individual clinic visits often contain multiple outcomes, for example a blood test, a flu shot and getting a form signed. Make sure you track granular data.
89% of occupational health professionals think that they provide more services than their data reflects.
Only 28% of surveyed professionals use dedicated EHR Software
Dedicated Health Software
Spreadsheets, paper, homegrown database, combination of systems or no program72%28%
More than 30% spend more than one day per week on admin/tracking of services
Want to find out more? – watch our free webinar on Justifying the Existence of your Occupational Health Clinic [http://bit.ly/1j3wCDt].
*Stats based on survey of occupational health professionals who attended Medgate’s webinar on Justifying your Occupational Health Clinic, April 30, 2014
ASK HARD QUESTIONS AND RESPOND QUICKLY TO THE ANSWERS3
21% of occupational health professionals say that the biggest challenge in justifying their clinic’s activities is unsupportive management*
USE THE DATA TO DEMONSTRATE IMPROVEMENTS 4Now you are ready to present to external stakeholders and management. They will see not only an accurate picture of what your clinic has achieved, but how you have used the data to improve your processes and patient care.
Once you have your data in the right format, your team should use it to ask whether the programs are working as expected and adjust accordingly. This helps move towards a system of continuous improvement.
Having the most sophisticated data collection system in the world is useless if you can’t access the data and generate reports in a timely fashion. You should be able to easily create sophisticated and compelling reports to justify your budget and show the impact of your programs.
It’s the difference between saying ‘we reduced flu-related sick leave by 15% this year’, and saying “during the flu program we identified a deficiency in providing enough flu vaccines to a particular employee group so we adjusted the program to meet that need.’ Context and responsive reporting is everything.
Dr Mary Ann Alexander
21%
22%
8%
8%
10%10%
10%
12%
22%
8%8%
10%12%
10%
10%
21%LIMITED TIME/STAFF TO DOCUMENT SERVICES APPROPRIATELY
MANAGEMENT ISN’T SUPPORTIVE - DOESN’T SEE ROI
OUTDATED RECORD SYSTEM - UNABLE TO CAPTURE DATA
WE DON’T KNOW WHERE TO START
NO CHALLENGES - WE HAVE EVIDENCE OF OUR EFFECTIVE
PROGRAMS
OTHER
NOT ENOUGH DATA TO DOCUMENT A ROI
TOO DIFFICULT TO CAPTURE DATA
