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HELP DESKS

PHILHEALTH SABADOEnhanced Process Flow

With Out Capacity to Pay Area

INFO /Receiving Area

With Capacity to Pay AreaO n-line

PhilHealthService Desk

B

PhilHealthAdvocacy & I D

DistributionC

Retirees/Pensioners

Lane

I PMsWill pay some

other day Lane

I PMsWilling to Pay

Lane

Claiming to bePoor Lane

Members Listedin the N HTS for

N ext BatchLane (Pre-

registered)

DO HBeneficiaries

Lane(Pre-registered-with

I Ds)

Cashier

POOR?

Willing to Pay

Cannot Pay

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INFORMATION OFFICERS

Issues Registration Forms (PMRF)Logs attendance on the Walk-inClients/ ParticipantsDirect Clients to SpecificCounters

FUNCTIONS

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H ELP DESKS LANE

Inquiries on:Claims ProcessingContribution StatusMember Information

Receive requests for updating and advise that theirrequests shall be picked up at the SO after five (5) daysOther Concerns

FUNCTIONS

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RETIREES/ PENSIONERS LANE

Receives requests for updating and advise thattheir requests shall be picked up at the SO after five(5) days.

Screens documents presented by the NPMapplicants and check its completeness. Advise tovisit SO once the required documents arecompleted.

Receives NPM applications, if complete, advisehim/her to pick up at the SO after five (5) days

FUNCTIONS

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IPM LANE(Without Payment)

Receives PRMFScreens of PRMFEncodes Of PMRFIssues of PNCReleases of PNC

Gives instruction Re: PaymentOptions and Payment Centers

FUNCTIONS

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IPM LANE(With Payment)

Receives PRMFScreening of PRMFProcessing of PRMFEncoding of PMRFIssuance of PNCRelease of PNC

FUNCTIONS

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CLAIMING TO BE POOR LANE

Receives PMRFAsks clients if willing to pay, if so, direct clientsto IPM Pay Lane. If not, advise the client thatthey will be validated by the DSWD

FUNCTIONS

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DO H BENEFICIARIES LANE

Guides the clients in their sitting arrangementaccording to ID distributionChecks ID Card according to ID distributionTurn over to Philhealth the IDs that were notdistributedConducts IEC during the ID Distribution

FUNCTIONS

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CAS H IER

OTCCS/ Manual processing of paymentReceives CashPrepares Collection ReportAll cash collections will be brought to the SOfor safekeepingDeposit collections on October 04, 2010

FUNCTIONS