4-1 Understanding the Basic Team Processes Chapter 4.
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Transcript of 4-1 Understanding the Basic Team Processes Chapter 4.
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4-1
Understanding the Basic Team Processes
Chapter 4
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4-2
Motivation Social Loafing
Free riders
Sucker effect
Contributing Factors: No need for coordination of efforts Individual performance unaccounted for Unaware of others’ efforts
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4-3
Motivation Increasing Group Motivation
Task Job Characteristic Model Task interdependence
Evaluations and Rewards Individual and team based
Team Efficacy Team potency
Commitment and Cohesion Group cohesion
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4-4
Group Cohesion How Cohesion Affects the Group’s Performance
Bidirectional positive influence
Cohesion important when task requires: Interdependence Interaction Coordination
Cohesive teams: Better prepared to handle conflict More conformity
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4-5
Group Cohesion Building Group Cohesion
Characteristics of Cohesive Groups: Similar attitudes/personal goals Time together Smaller teams Group incentives
Building Cohesion: Training in social interaction skills Training in task skills Team success and reward for success Team leader behavior
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4-6
Team Roles Role Problems
Role ambiguity
Role conflict Leads to:
Stress Decreased satisfaction and morale Increased turnover Decreased participation
Solutions: Make important roles explicit Prioritize tasks
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4-7
Team Roles Types of Team Meeting Roles
Leader or Facilitator Develop agenda Ensure information is shared and understood Remove internal problems
Recorder Notes key decisions and assignments Minutes Sometimes acts as scribe
Timekeeper
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4-8
Task and Social Behaviors Task Behaviors
Information sharing and behavioral assistance
Social BehaviorsSocial recognition and encouragement
Balance depends on:Characteristics of groupMaturity level of groupNature of task
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4-9
Task and Social Behaviors
Insert Figure 4.1: Task and Social Support in Teams (p. 72)
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4-10
Team Adaptation and Learning Shared mental models
Related to the task and how team operates Considerations: accuracy and degree of agreement
Transactive memoryAwareness of knowledge possessed by team
membersBenefits coordination and problem-solving
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Team Adaptation and Learning
Using FeedbackBest feedback is positive and negative
Improves mental model Requires safe environment
Group Process ObservationsBest if completed by team member
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4-15
Activity Continued