3D Democracy3D Democracy Design Design Tool Tool Bringing Best Bringing Best InIn PersonPersonBringing Best Bringing Best InIn--PersonPersonCI CI Practices Practices OnlineOnline

Ti BTim Bonnemann

Leanne Nurse

Dr. Nancy Glock-Grueneich

EPA CIC 2015EPA CIC 2015 Atlanta, GAAtlanta, GAAugust 5, 2015August 5, 2015 11--5 pm5 pmgg pp

AgendaAgenda3:10 Part II Convening Citizen to

1:00 Overview

1:10 What You Want to Discuss (Groupwork)

3:10 Part II Convening Citizen to Citizen Conversations

Dialogue Deliberation1:30 Interview with Leanne Nurse

1:50 Part I Working with Many Publics

Inform Inquire

Deliberation Development Delivery

Inform Inquire

Interact Involve

2:10 Tools for Public Communications

3:30 Tools for Convening Citizen Conversations

3:50 Applications (Groupwork)2:10 Tools for Public Communications

2:30 Applications (Groupwork)

2:50 Break

3:50 Applications (Groupwork)

4:30 Sharing and Q&A

5:00 End2:50 Break 5:00 End

KKEYEY PPOINTSOINTS

1.1. Make the Most of ITMake the Most of IT

2.2. Let Purpose Drive Design Let Purpose Drive Design

3.3. Avoid Pitfalls Avoid Pitfalls

TheThe JobJob

Fulfill the MANDATE Fulfill the PURPOSE

Complete required protocols

Stay out of trouble

Make wise decisions

Carry them out well

Build trust

Meet rising expectations

Do the most good

Improve systemsg p p y

Rising ExpectationsRising Expectations

P ti i tiP ti i ti T h lT h lParticipationParticipation TechnologyTechnology

Fulfill theFulfill the PPURPOSEURPOSEWorking with Many PublicsWorking with Many Publics1.1. IINFORMNFORM Get usable information to all who need it

Fulfill theFulfill the PPURPOSEURPOSE

1.1. IINFORMNFORM Get usable information to all who need it

2.2. IINTERACTNTERACT

3.3. IINQUIRENQUIRE Get back needed information that onlyQQ ythe public has

4. IINVOLVENVOLVE

Convening Citizen to Citizen ConversationsConvening Citizen to Citizen Conversations5.5. DDIALOGUEIALOGUE Bridge differences

66 DDELIBERATEELIBERATE Sh r t h d i i n6.6. DDELIBERATEELIBERATE Share tough decisions

7.7. DDEVELOPEVELOP Tackle the really big problems

88 DDELIVERELIVER8.8. DDELIVERELIVER

Public Engagement SpectrumA Range of Possible Processes*

EXPLORATION

Uncover Needs & Potential; Develop

KNOWLEDGE

Develop awareness & understanding of systems, i d i Off

RECOMMENDATIONS

Provide non-binding, but i fl ti l d i

AGREEMENTS

Reach workable settlement on a contentious issue

COLLABORATION

Empower citizens, agencies &/or

k h ld h h

A Range of Possible Processes*

Potential; Develop Relationships issues and options. Offer

input.influential advice or

comments to decision-makers

stakeholders to each have a role in solution

P i i i f i

Creative options

Wise decisions

Collaborative behavior

Participant satisfaction

Social benefit to systems/people

Interaction among stakeholders/citizens

Available information & public understanding

Commitment to action from all parties

Adapted by Nancy Glock-Grueneich from a model by Pat Bonner & Leanne Nurse, EPA, based partly on IAP2 Spectrum

3D 3D 3D 3D GRIDGRID

Your Priorities for Today Your Priorities for Today Your Priorities for Today Your Priorities for Today GroupsGroups 33--4 people each 20 4 people each 20 minutesminutes

Discuss experiences with online engagement tools and processes, Discuss experiences with online engagement tools and processes, p g g p ,p g g p ,your own or others’your own or others’

Aspirations, assignments or possible uses you want to considerAspirations, assignments or possible uses you want to considerp g p yp g p y

Arrive at a joint list of topics and questions for today (or later)Arrive at a joint list of topics and questions for today (or later)

Sh ’ ti i t d i lSh ’ ti i t d i l dd Share your group’s questions, introducing yourselves as you Share your group’s questions, introducing yourselves as you dodo

PART IPART IPART IPART IWorking with Many PublicsWorking with Many Publics

CitiCiti G tG tCitizen Citizen GovernmentGovernment

Government

I N T E R A C T

FORM

I NQU

I NF I

RE

Ci i

I N V O L V E

Citizens(& Constituencies)

Point of Use InformationPoint of Use Information Guidelines

Schematics

Direct ReportingDirect Reporting Cameras

Video Cameras Schematics

Checklists

Maps

Video Cameras

Audio Recordings

Forms to Complete Maps

Diagrams

Budget Sliders

Forms to Complete

Text Messages

Emails Budget Sliders

Simulations

Emails

Tools in HandTools in Hand

WhatWhat Technology Can Add Technology Can Add

EveryreadyEveryreadyoo Reach all who need itReach all who need it

oo RightRight there when neededthere when needed

oo Easy to use Easy to use

EngagingEngagingP ll l P ll l iioo Pulls people Pulls people inin

oo Creates the effect you seekCreates the effect you seek

Ways to Make Information Ways to Make Information yyMore UsableMore Usable

Descriptions Descriptions PhotosPhotos

Concepts Concepts AnimationsAnimations

Causal Explanations Causal Explanations SimulationsSimulations

Choices Choices Simulated OutcomesSimulated Outcomes

Advice Advice ChecklistsChecklists

Guidelines Guidelines Questions to Consider Questions to Consider

Directions Directions MapsMaps

Resources Resources LinksLinks

F W f W kiF W f W kiFour Ways of Working Four Ways of Working with Diverse Publicswith Diverse Publics

1. INFORM1. INFORM

2. INTERACT2. INTERACT

3. INQUIRE3. INQUIRE

4 INVOLVE4 INVOLVE4. INVOLVE4. INVOLVE

1.1. IINFORMNFORMGet usable informationGet usable informationto all ho need itto all ho need itto all who need itto all who need it

Best Tools for this Purpose

M k M k P bliP bli th D i i th D i i Make Make PublicPublic the Decisions the Decisions

Code of UrukaginaCode of Urukagina 2,380-2,360 B.C.

Oldest known

Code of Hammurabi 1754 B.C.

INFORMINFORM

What impact do you want? What do you want people to feel? To do?

U d t d th it ti Understand the situation

Support your actionspp y

Take action themselves

Motivate others to act

SlidesSlides

VideosVideos

k dk dMaking VideosMaking Videos

A i tiA i tiAnimationsAnimations

2. 2. IINTERACTNTERACTE bl bli t & hE bl bli t & hEnable public to use & change Enable public to use & change information to get the most out of it information to get the most out of it

Best Tools for this PurposeBest Tools for this Purpose

Interactive Information ToolsInteractive Information Tools

Budget simulatorBudget visualizationE-votingGaminggIdeation & brainstormingOnline surveySimulationSimulationSocial mediaVirtual world

MMMapsMaps

Information…accessible and Information…accessible and interactiveinteractive

P ti i t P ti i t Participate Participate MelbourneMelbourne

Melbourne Melbourne involves involves

citizens in citizens in nearly nearly

everythingeverything

O 20 CI t ff bO 20 CI t ff bOver 20 years CI staff became a Over 20 years CI staff became a core part of the whole city’s core part of the whole city’s operations with most departments operations with most departments having procedures that involvehaving procedures that involvehaving procedures that involve having procedures that involve them in them in designdesign & & deliverydelivery

Taking It to Taking It to th St tth St tthe Streetsthe Streets

SimulationsSimulations

Florida Storm Surge Protector VisualizationFlorida Storm Surge Protector Visualization

Getting MediaGetting MediaGetting Media Getting Media Into Your ActInto Your Act

Earth PrimerEarth PrimerEarth PrimerEarth Primer

33 IINQUIRENQUIRE3.3. IINQUIRENQUIREGet back information you Get back information you

dd th tth t ll th p bli hth p bli hneedneed that that onlyonly the public has the public has

Best Tools for this purposef p p

WhatWhat only the public only the public cancan knowknow

How an How an action action or event would affect (is affecting) them or event would affect (is affecting) them

Their own and influential others’Their own and influential others’ Stories, personal histories and experiencesStories, personal histories and experiences Knowledge, beliefs, attitudes and feelings Knowledge, beliefs, attitudes and feelings Needs, interests, and prioritiesNeeds, interests, and priorities Circumstances, constraints, and capacitiesCircumstances, constraints, and capacities

Their views, positions and opinionsTheir views, positions and opinions

Public HearingsPublic HearingsPublic HearingsPublic Hearings

Individuals in audience take turns speaking to officials, rarely getting a response. sp s

Conflicting views are voiced but no interaction is permitted. Conflicts occasionally burst into disruptive behavior quickly suppressed by

sergeants at arms or police.

Where online technology does Where online technology does notnot helphelp

Taking public hearings and public comment online

Where online technology does Where online technology does notnot helphelp

g p g pcan easily make a bad situation much worse

Way more comments than you can even make sense of Way more comments than you can even make sense of let alone respond to properly

R dil t rn h t f l nd irr l nt Readily turn hateful and irrelevant

Hasty and ill-informed (in contrast to often carefully prepared public testimony at hearings)

Wh t it t k t k IT kWh t it t k t k IT k Moderate list serves

What it takes to make IT workWhat it takes to make IT work

Consider avoiding anonymity

Use skilled facilitation keeping on track sharing “air time” Use skilled facilitation—keeping on track, sharing “air time”, reflecting back, summaries, pointint out themes, thread and progress—make participants feel “heard”

Keep it “personal”—experiences, needs, ideas, even feelings…not opinions, positions & arguments

Use software that supports such facilitation—not many do. (Most are set up to be automated or to function merely as a platform to be used however participants wish but without tools to aid facilitation as such.)

4. 4. IINVOLVENVOLVEEnable public to add new Enable public to add new information and take actioninformation and take actioninformation and take actioninformation and take action

Best Tools for this Purpose

IINVOLVENVOLVE

What help do you want from people?

Give genuinely useful input before you take action

Spread the word in their networks

Volunteer to help make it a reality in the community

Give useful feedback on how its working after you’ve acted Give useful feedback on how its working after you ve acted

Intuitive Intuitive Intuitive Intuitive Action Action I tI tImpactImpact

Direct AccountabilityDirect Accountability

Citizen Citizen ScienceScienceScienceScience

Text.Talk.Act.Text.Talk.Act.

ddParticipatory BudgetingParticipatory Budgeting

Budget Budget Budget Budget SimulatorSimulator

Budget Budget SimulatorSimulatorSimulatorSimulator

Budget AllocatorBudget Allocatorgg

Ci i iCitizens in Melville,

Australia choseAustralia chose 12 projects out of many citizen y

proposals to spend “their”$50,000 on.

PPARTART 11 G p W kG p W kPPARTART 11 Group WorkGroup Work (3(3--4 people each)4 people each)

10 m Disc ss hat yo ’ve seen today yo r o n10 m Discuss what you ve seen today, your own experiences with such processes, and what if anything might apply to your own work. Focus atanything might apply to your own work. Focus at this point only on Part I, Working with Many Publics(not Part II, Convening Citizen to Citizen Conversations.)

10 m With the group’s help consider specific plans related10 m With the group s help, consider specific plans related to Part I tools and purposes for further inquiry or possible actionp